Reference Guide
Page 13
... models are optimized for tasks, such as the Phaser printer controller. Solid ink printers provide superior color print quality. This results in bright, vivid colors in solid fill areas, good detail in unison with printer (User Documentation CD-ROM) www.xerox.com/office www.xerox.com/office/infoSMART www.phaserSMART www.xerox.com/office/support ■ Front panel ■ CentreWare IS ■ Printer Driver Phaser® 8400 Color Printer 1-6 Printer Tour Color Xerox Phaser color printers embody 20 years of printing needs...
... models are optimized for tasks, such as the Phaser printer controller. Solid ink printers provide superior color print quality. This results in bright, vivid colors in solid fill areas, good detail in unison with printer (User Documentation CD-ROM) www.xerox.com/office www.xerox.com/office/infoSMART www.phaserSMART www.xerox.com/office/support ■ Front panel ■ CentreWare IS ■ Printer Driver Phaser® 8400 Color Printer 1-6 Printer Tour Color Xerox Phaser color printers embody 20 years of printing needs...
Reference Guide
Page 33
... tray label for the maximum fill line indicators. ■ If excessive jams occur, use only Xerox Phaser Color Printing Media specified for this printer. They are Made for Each Other. For best results, use paper, transparencies, or other specialty media. Guidelines After loading a tray and adjusting the paper guides, set paper type and size as required at the front panel. All Rights Reserved. 2-2 Phaser® 8400 Color Printer Changing Paper This topic includes: ■ "Guidelines" on page 2-2 ■ "Tray Setup" on User Documentation...
... tray label for the maximum fill line indicators. ■ If excessive jams occur, use only Xerox Phaser Color Printing Media specified for this printer. They are Made for Each Other. For best results, use paper, transparencies, or other specialty media. Guidelines After loading a tray and adjusting the paper guides, set paper type and size as required at the front panel. All Rights Reserved. 2-2 Phaser® 8400 Color Printer Changing Paper This topic includes: ■ "Guidelines" on page 2-2 ■ "Tray Setup" on User Documentation...
Reference Guide
Page 48
... Properties button to open in Windows Printer preferences control all of your application, access the Print dialog box. 2. See the "Printing Options for Windows Operating Systems" table for specific printing options. 4. For example, if you overwrite them specifically for your selections. 5. Phaser® 8400 Color Printer Adjusting Printing Options This topic includes: ■ "Setting Printing Options" on page 2-17 ■ "Selecting Print-Quality Modes" on page 2-19 Setting Printing Options Many printing options are available with the Xerox printer driver...
... Properties button to open in Windows Printer preferences control all of your application, access the Print dialog box. 2. See the "Printing Options for Windows Operating Systems" table for specific printing options. 4. For example, if you overwrite them specifically for your selections. 5. Phaser® 8400 Color Printer Adjusting Printing Options This topic includes: ■ "Setting Printing Options" on page 2-17 ■ "Selecting Print-Quality Modes" on page 2-19 Setting Printing Options Many printing options are available with the Xerox printer driver...
Reference Guide
Page 71
...; "Printing Weatherproof Paper" on page 2-48 Printing High Resolution Photo Paper Phaser Professional Solid Ink High Resolution Photo Paper can be printed on one side only. Rotate paper stock frequently. ■ Select the High-Resolution/Photo print-quality mode in the original wrapper and seal. Insert the paper into the printer. For more information, go to fit against the rollers. 2. All Rights Reserved. 2-40 Adjust the paper guides to Reference/Printing/Supported Papers on the User Documentation CD...
...; "Printing Weatherproof Paper" on page 2-48 Printing High Resolution Photo Paper Phaser Professional Solid Ink High Resolution Photo Paper can be printed on one side only. Rotate paper stock frequently. ■ Select the High-Resolution/Photo print-quality mode in the original wrapper and seal. Insert the paper into the printer. For more information, go to fit against the rollers. 2. All Rights Reserved. 2-40 Adjust the paper guides to Reference/Printing/Supported Papers on the User Documentation CD...
Reference Guide
Page 101
...: Document # 11338 Phaser® 8400 Color Printer 3-5 Select the appropriate LPT parallel port. Install the printer driver from the list of manufacturers in the Print Center. Click the Add button. 4. The printer is created during the installation process. The Printer Installer and Utilities CD-ROM automatically installs and identifies the printer during the software installation. Macintosh (OS X and Higher) 1. Select the appropriate printer model from the Printer Installer and Utilities CD-ROM. Connection Setup Installing the Printer Driver To download...
...: Document # 11338 Phaser® 8400 Color Printer 3-5 Select the appropriate LPT parallel port. Install the printer driver from the list of manufacturers in the Print Center. Click the Add button. 4. The printer is created during the installation process. The Printer Installer and Utilities CD-ROM automatically installs and identifies the printer during the software installation. Macintosh (OS X and Higher) 1. Select the appropriate printer model from the Printer Installer and Utilities CD-ROM. Connection Setup Installing the Printer Driver To download...
Reference Guide
Page 102
... until configuration is the selected network port. 3. Open the Print Center Utility. (On the Macintosh hard drive, open the Applications folder, then open the Utilities folder.) 2. The Queue Name field remains blank if the Use default queue on the Macintosh. Other options are PS or AUTO. If AppleTalk is set previously. Install the printer driver from the list that the drop-down list is not available in the printer. 1. Open the Print...
... until configuration is the selected network port. 3. Open the Print Center Utility. (On the Macintosh hard drive, open the Applications folder, then open the Utilities folder.) 2. The Queue Name field remains blank if the Use default queue on the Macintosh. Other options are PS or AUTO. If AppleTalk is set previously. Install the printer driver from the list that the drop-down list is not available in the printer. 1. Open the Print...
Reference Guide
Page 106
.../office to service multiple file servers and queues. Enables you to upgrade your printer from your network using RFC-1759 SNMP (Simple Network Management Protocol). For more information go to www.xerox.com/office to install your printer model). Some of user access, such as administrators or guests. Feature Setup Wizard Advanced Setup Instant Status Remote Configuration and Management Printer Upgrades Benefit Provides a step-by CentreWare Web: ■ Remotely add ports, queues, and drivers to Windows 2000, XP...
.../office to service multiple file servers and queues. Enables you to upgrade your printer from your network using RFC-1759 SNMP (Simple Network Management Protocol). For more information go to www.xerox.com/office to install your printer model). Some of user access, such as administrators or guests. Feature Setup Wizard Advanced Setup Instant Status Remote Configuration and Management Printer Upgrades Benefit Provides a step-by CentreWare Web: ■ Remotely add ports, queues, and drivers to Windows 2000, XP...
Reference Guide
Page 136
... quickest and easiest method for Novell Directory Services (NDS) The Advanced Setup option of port being used ■ Desired Novell mode is set to Auto. Review the "Configuration Page" and verify the following procedures (based on a network. Phaser® 8400 Color Printer 3-40 This tool is necessary. For print-quality problems, go to more information go to control how your printers are available on the web site for NDPS User Guide.
... quickest and easiest method for Novell Directory Services (NDS) The Advanced Setup option of port being used ■ Desired Novell mode is set to Auto. Review the "Configuration Page" and verify the following procedures (based on a network. Phaser® 8400 Color Printer 3-40 This tool is necessary. For print-quality problems, go to more information go to control how your printers are available on the web site for NDPS User Guide.
Reference Guide
Page 161
... must replace the kit when the front panel displays an error message that the maintenance kit is the only ink designed and manufactured under strict quality controls by Xerox for specific use of other than Genuine Xerox Solid Ink 8400 may vary outside these areas, please contact your local representative for details. (Free Color Printer customers are ready to use it producing quality prints. Note To minimize waste ink and...
... must replace the kit when the front panel displays an error message that the maintenance kit is the only ink designed and manufactured under strict quality controls by Xerox for specific use of other than Genuine Xerox Solid Ink 8400 may vary outside these areas, please contact your local representative for details. (Free Color Printer customers are ready to use it producing quality prints. Note To minimize waste ink and...
Reference Guide
Page 198
...Tray 1, 2-30 missing ink, 2-31 printing from Tray 1, 2-32 printing from Tray 2, 3, or 4, 2-34 printing single-sided, 2-7 storage, 2-30 unacceptable types, 2-31 using supported envelopes, 2-7 error messages, 1-8 errors and warning messages, 1-8, 4-32 Ethernet connection, 3-2 EtherTalk, 3-31 protocol, 3-2 extension cord, A-1 F fonts deleted, 1-22 download using the Apple Printer Utility, 1-23 downloading, 1-22 list fonts from a Mac, 1-22 print from front panel, 1-21 printer-resident, 1-20 printing, 1-21 removing, 1-23 supplement resident fonts, 1-22 viewing, 1-20 Phaser® 8400 Color Printer...
...Tray 1, 2-30 missing ink, 2-31 printing from Tray 1, 2-32 printing from Tray 2, 3, or 4, 2-34 printing single-sided, 2-7 storage, 2-30 unacceptable types, 2-31 using supported envelopes, 2-7 error messages, 1-8 errors and warning messages, 1-8, 4-32 Ethernet connection, 3-2 EtherTalk, 3-31 protocol, 3-2 extension cord, A-1 F fonts deleted, 1-22 download using the Apple Printer Utility, 1-23 downloading, 1-22 list fonts from a Mac, 1-22 print from front panel, 1-21 printer-resident, 1-20 printing, 1-21 removing, 1-23 supplement resident fonts, 1-22 viewing, 1-20 Phaser® 8400 Color Printer...
Reference Guide
Page 199
... front panel connection setup, 3-2 contrast, 1-19 display, 1-9 displaying errors, 1-8 errors and warning messages, 4-32 graphic display, 1-7 i button, 4-2 list fonts, 1-21 Menu Map, 1-9 print icon, 1-9 printer language, 1-19 prompts, 2-64 setting up the IP address manually, 3-3 status messages, 2-64 verifying IP address, 3-7 warnings, 2-64 G Genuine Xerox Solid Ink 8400 use of other types of ink, 2-64 getting help infoSMART, 1-6 PhaserSMART, 1-6 Technical Support, 1-6, 1-13 graphic arts applications, 1-6 ground adapter plug, A-1 ground connection terminal, A-1 guidelines printing envelopes...
... front panel connection setup, 3-2 contrast, 1-19 display, 1-9 displaying errors, 1-8 errors and warning messages, 4-32 graphic display, 1-7 i button, 4-2 list fonts, 1-21 Menu Map, 1-9 print icon, 1-9 printer language, 1-19 prompts, 2-64 setting up the IP address manually, 3-3 status messages, 2-64 verifying IP address, 3-7 warnings, 2-64 G Genuine Xerox Solid Ink 8400 use of other types of ink, 2-64 getting help infoSMART, 1-6 PhaserSMART, 1-6 Technical Support, 1-6, 1-13 graphic arts applications, 1-6 ground adapter plug, A-1 ground connection terminal, A-1 guidelines printing envelopes...
Service Manual
Page 24
... Back and Info button at power up status. 1-6 Phaser 8400/8500/8550/8560 Color Printer Service Manual On the Control Panel, select Information, and then press the OK button. 2. Select Menu Map, and then press the OK button to reach the proper operating values. Printer goes to the Print Quality Problems menu: From the Print Quality Problems menu: press and hold Back and Help buttons until the message "Beginning Service Mode" displays. The service diagnostic menu map is detailed...
... Back and Info button at power up status. 1-6 Phaser 8400/8500/8550/8560 Color Printer Service Manual On the Control Panel, select Information, and then press the OK button. 2. Select Menu Map, and then press the OK button to reach the proper operating values. Printer goes to the Print Quality Problems menu: From the Print Quality Problems menu: press and hold Back and Help buttons until the message "Beginning Service Mode" displays. The service diagnostic menu map is detailed...
Service Manual
Page 75
... Base for a test to be run are referencing tests from the printer's fault history. Fault Code Error Message Troubleshooting Error Messages and Codes Fault Code Error Reporting Fault codes are saved to NVRAM and can either be caused by hardware or firmware error. Unfortunately, there are too many program faults to enumerate them all and most common faults. Some of the fault code. Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-7
... Base for a test to be run are referencing tests from the printer's fault history. Fault Code Error Message Troubleshooting Error Messages and Codes Fault Code Error Reporting Fault codes are saved to NVRAM and can either be caused by hardware or firmware error. Unfortunately, there are too many program faults to enumerate them all and most common faults. Some of the fault code. Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-7
Service Manual
Page 104
....67 Errors - Drum Maintenance Program Fault Printer can cause AC voltage sags that cause the printer to properly power up the printer. Check the Drum Maintenance Pivot Plate Complete. Did this correct the problem? Did this correct the problem? Go to Step 4. 4 Use Service Diagnostics to Drum Maintenance Kit. 1. Replace the Drum Maintenance Kit. 3. Complete. Likewise, other devices sharing the same AC circuit can 't write to run the Drum Maintenance Drive test. Error Messages and Codes...
....67 Errors - Drum Maintenance Program Fault Printer can cause AC voltage sags that cause the printer to properly power up the printer. Check the Drum Maintenance Pivot Plate Complete. Did this correct the problem? Did this correct the problem? Go to Step 4. 4 Use Service Diagnostics to Drum Maintenance Kit. 1. Replace the Drum Maintenance Kit. 3. Complete. Likewise, other devices sharing the same AC circuit can 't write to run the Drum Maintenance Drive test. Error Messages and Codes...
Service Manual
Page 123
.... Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-55 M4S Media Drive stalled while the printer staged the print for transfix. Send a snippet to turn off the multi-pick detection code. 5. N4A Y-Axis Motor stalled on power-up following a normal printer shutdown. Probably a software fault. N4D Y-Axis Motor stalled during an auto Drum maintenance cycle. M4N Media Drive stalled while the printer picked from Tray 2. N4W Y-Axis Motor stalled while the printer imaged...
.... Phaser 8400/8500/8550/8560 Color Printer Service Manual 3-55 M4S Media Drive stalled while the printer staged the print for transfix. Send a snippet to turn off the multi-pick detection code. 5. N4A Y-Axis Motor stalled on power-up following a normal printer shutdown. Probably a software fault. N4D Y-Axis Motor stalled during an auto Drum maintenance cycle. M4N Media Drive stalled while the printer picked from Tray 2. N4W Y-Axis Motor stalled while the printer imaged...
Service Manual
Page 124
... Process motor stalled on power-up . Phaser 8400/8500/8550/8560 Color Printer Service Manual Run the Check Y-Axis Motor test, replace if necessary. 5. Run the Check Drum Y-Axis Encoder test. 3. Measure the media to verify it matches the selected length. 2. Use slower print mode. Measure the media to verify it matches the selected length. 2. Replace the Paper Preheater if all else checks out. Error Messages and Codes 3-56 Jam Code Troubleshooting Procedures (Continued) N4X Y-Axis...
... Process motor stalled on power-up . Phaser 8400/8500/8550/8560 Color Printer Service Manual Run the Check Y-Axis Motor test, replace if necessary. 5. Run the Check Drum Y-Axis Encoder test. 3. Measure the media to verify it matches the selected length. 2. Use slower print mode. Measure the media to verify it matches the selected length. 2. Replace the Paper Preheater if all else checks out. Error Messages and Codes 3-56 Jam Code Troubleshooting Procedures (Continued) N4X Y-Axis...
Service Manual
Page 190
General Troubleshooting Display Functions, but Sent Jobs Do Not Print 1. c. If test computer successfully prints pages, review the version of driver, the installation and the settings of printer. Disconnect the printer from its network and see if the behavior continures. a. Non-compliant RAM can cause erratic printer behavior. 3. Printer Fails to discharge any error codes and report to test printer using the printer's parallel port or USB port. With power cord connected, touch the metal Electronics Module to Enter...
General Troubleshooting Display Functions, but Sent Jobs Do Not Print 1. c. If test computer successfully prints pages, review the version of driver, the installation and the settings of printer. Disconnect the printer from its network and see if the behavior continures. a. Non-compliant RAM can cause erratic printer behavior. 3. Printer Fails to discharge any error codes and report to test printer using the printer's parallel port or USB port. With power cord connected, touch the metal Electronics Module to Enter...
Service Manual
Page 213
... problem? 2 Adjust the print mode or Color settings. Complete. 3 Insert new ink and print a solid fill test print. The ink may be discolored due to Step 2. Did this correct the problem? No Go to age or lack of use over an extended period of time. Phaser 8400/8500/8550/8560 Color Printer Service Manual 5-7 Run the test print until discoloration is cleared. Troubleshooting Reference Applicable Parts ■ Ink Sticks ■ Media Example Print s8500-034 Print Too Light or Too Dark Troubleshooting...
... problem? 2 Adjust the print mode or Color settings. Complete. 3 Insert new ink and print a solid fill test print. The ink may be discolored due to Step 2. Did this correct the problem? No Go to age or lack of use over an extended period of time. Phaser 8400/8500/8550/8560 Color Printer Service Manual 5-7 Run the test print until discoloration is cleared. Troubleshooting Reference Applicable Parts ■ Ink Sticks ■ Media Example Print s8500-034 Print Too Light or Too Dark Troubleshooting...
Service Manual
Page 214
... Printhead. Complete. Note Blank sheets accompanying multi-picks or chase pages following a jam are correct at the Control Panel. Did this order: ■ Electronics Module ■ Printhead 5-8 Phaser 8400/8500/8550/8560 Color Printer Service Manual Yes Complete. Replace in this correct the problem? 3 Check all connections to Step 3. Print-Quality Troubleshooting Blank Prints The printer processes a sheet of normal operation. Initial Actions ■ Check the media used is supported by this printer. ■ Check the media settings are a part of paper, but no image...
... Printhead. Complete. Note Blank sheets accompanying multi-picks or chase pages following a jam are correct at the Control Panel. Did this order: ■ Electronics Module ■ Printhead 5-8 Phaser 8400/8500/8550/8560 Color Printer Service Manual Yes Complete. Replace in this correct the problem? 3 Check all connections to Step 3. Print-Quality Troubleshooting Blank Prints The printer processes a sheet of normal operation. Initial Actions ■ Check the media used is supported by this printer. ■ Check the media settings are a part of paper, but no image...
Service Manual
Page 357
... Removal Remove At HH:MM Age-based Removal Remove At Age Reset File Security Paper Jams Print Quality Problems Network Problems* Service Tools Shutdown Power Saver (Recommended) Restart Printer Printer Status Page Engine Error History Jam History Diagnostics History Enter Diagnostics Mode Hexadecimal Mode Service Usage Profile Email Service Report* Reset NVRAM Power Down Minimizes ink usage. Requires: *Networked printer **Duplex Unit ***Hard Drive Reference TCP/IP Setup Ethernet Speed EtherTalk USB Port Wait Timeout Page Description Language Font Number Pitch Point Size Symbol Set...
... Removal Remove At HH:MM Age-based Removal Remove At Age Reset File Security Paper Jams Print Quality Problems Network Problems* Service Tools Shutdown Power Saver (Recommended) Restart Printer Printer Status Page Engine Error History Jam History Diagnostics History Enter Diagnostics Mode Hexadecimal Mode Service Usage Profile Email Service Report* Reset NVRAM Power Down Minimizes ink usage. Requires: *Networked printer **Duplex Unit ***Hard Drive Reference TCP/IP Setup Ethernet Speed EtherTalk USB Port Wait Timeout Page Description Language Font Number Pitch Point Size Symbol Set...
