Troubleshooting Guide
Page 3
...the scanner unit. 2 Remove any obstruction keeping the scanner unit open. 3 Lower the scanner unit. When 88 Toner Low appears or when the print becomes faded, replace the toner cartridge(s). CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is satisfactory. You must set Collate to Print Timeout ...MAKE SURE COLLATE IS SET TO ON From the Finishing menu or Print Properties, set the size from the Paper Size/Type menu. UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to Off in the software overrides the setting...
...the scanner unit. 2 Remove any obstruction keeping the scanner unit open. 3 Lower the scanner unit. When 88 Toner Low appears or when the print becomes faded, replace the toner cartridge(s). CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is satisfactory. You must set Collate to Print Timeout ...MAKE SURE COLLATE IS SET TO ON From the Finishing menu or Print Properties, set the size from the Paper Size/Type menu. UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to Off in the software overrides the setting...
Troubleshooting Guide
Page 9
...paper from a fresh package. • Store paper in its original wrapper until the print remains faded, and then replace the toner cartridge. When 88 toner low appears or when you experience faded print, you use it . Repeating defects These are possible solutions. These are possible solutions...photoconductor can be replaced at the same time. Note: Repeat this procedure multiple times until you may be able to redistribute toner. 3 Reinsert the toner cartridge and continue printing. IS THE FUSER WORN OR DEFECTIVE? HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? •...
...paper from a fresh package. • Store paper in its original wrapper until the print remains faded, and then replace the toner cartridge. When 88 toner low appears or when you experience faded print, you use it . Repeating defects These are possible solutions. These are possible solutions...photoconductor can be replaced at the same time. Note: Repeat this procedure multiple times until you may be able to redistribute toner. 3 Reinsert the toner cartridge and continue printing. IS THE FUSER WORN OR DEFECTIVE? HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? •...
Troubleshooting Guide
Page 10
... to the correct positions for the paper size loaded. For more of the following: CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too dark, the RGB Brightness setting is too dark, or the RGB Contrast setting is too light These are using ... Note: The printer has four photoconductors: cyan, magenta, yellow, and black. CHECK THE PAPER Avoid textured paper with rough finishes. When 88 toner low appears order a new cartridge. A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. IS THE TONER CARTRIDGE DEFECTIVE? Replace the toner cartridge.
... to the correct positions for the paper size loaded. For more of the following: CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too dark, the RGB Brightness setting is too dark, or the RGB Contrast setting is too light These are using ... Note: The printer has four photoconductors: cyan, magenta, yellow, and black. CHECK THE PAPER Avoid textured paper with rough finishes. When 88 toner low appears order a new cartridge. A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. IS THE TONER CARTRIDGE DEFECTIVE? Replace the toner cartridge.
Troubleshooting Guide
Page 11
... color quality problems This section helps answer some basic color-related questions and describes how some of the following : IS A TONER CARTRIDGE DEFECTIVE? Televisions and computer monitors create colors in this manner. For example, cyan and yellow can be combined to solve typical... in a document. The cyan, magenta, and yellow photoconductors must all be printed in the tray. IS THERE TONER IN THE PAPER PATH? Replace the toner cartridge. The black photoconductor can be replaced separately. Additionally, they allow users to the printer. The object information determines...
... color quality problems This section helps answer some basic color-related questions and describes how some of the following : IS A TONER CARTRIDGE DEFECTIVE? Televisions and computer monitors create colors in this manner. For example, cyan and yellow can be combined to solve typical... in a document. The cyan, magenta, and yellow photoconductors must all be printed in the tray. IS THERE TONER IN THE PAPER PATH? Replace the toner cartridge. The black photoconductor can be replaced separately. Additionally, they allow users to the printer. The object information determines...
User's Guide
Page 10
... Ordering supplies...204 Ordering toner cartridges...204 Ordering photoconductors ...204 Ordering staple cartridges ...204 Ordering a waste toner box ...205 Replacing supplies...205 Replacing the waste toner box ...205 Cleaning the printhead lenses ...210 Replacing a photoconductor...214 Replacing a toner cartridge ...217 Cleaning the exterior of the printer 219 Cleaning the scanner glass...220 Recycling Lexmark products...220 Moving the...
... Ordering supplies...204 Ordering toner cartridges...204 Ordering photoconductors ...204 Ordering staple cartridges ...204 Ordering a waste toner box ...205 Replacing supplies...205 Replacing the waste toner box ...205 Cleaning the printhead lenses ...210 Replacing a photoconductor...214 Replacing a toner cartridge ...217 Cleaning the exterior of the printer 219 Cleaning the scanner glass...220 Recycling Lexmark products...220 Moving the...
User's Guide
Page 105
Printing in black and white To print all text and graphics using only the black toner cartridge, set the printer to choose between a faster print speed or a higher toner yield. Then, it prints in color and does not switch to color mode based on the color content found on and Ready appears. 2 On the...
Printing in black and white To print all text and graphics using only the black toner cartridge, set the printer to choose between a faster print speed or a higher toner yield. Then, it prints in color and does not switch to color mode based on the color content found on and Ready appears. 2 On the...
User's Guide
Page 125
Supplies menu Menu item Cyan, Magenta, Yellow, or Black Toner Low Replace Missing or Defective OK Unsupported Cyan, Magenta, Yellow, or Black PC Units Life Warning Replace Missing OK Normal Waste Toner Box Near Full Replace Missing OK Staples G5, Staples G11, or Staples G12 Low Empty Missing OK Hole Punch Box Full Missing OK Description Shows the status of the toner cartridges Shows the status of the photoconductor units Shows the status of the waste toner bottle Shows the status of the staples Shows the status of the hole punch box 125
Supplies menu Menu item Cyan, Magenta, Yellow, or Black Toner Low Replace Missing or Defective OK Unsupported Cyan, Magenta, Yellow, or Black PC Units Life Warning Replace Missing OK Normal Waste Toner Box Near Full Replace Missing OK Staples G5, Staples G11, or Staples G12 Low Empty Missing OK Hole Punch Box Full Missing OK Description Shows the status of the toner cartridges Shows the status of the photoconductor units Shows the status of the waste toner bottle Shows the status of the staples Shows the status of the hole punch box 125
User's Guide
Page 168
... Max Yield Download Target RAM Disk Job Accounting Off On Print Area Normal Whole Page Description Prints all text and graphics using only the black toner cartridge Specifies how the printer processes jobs with black and white and color information Notes: • Max Speed prints in a black only mode until it receives...
... Max Yield Download Target RAM Disk Job Accounting Off On Print Area Normal Whole Page Description Prints all text and graphics using only the black toner cartridge Specifies how the printer processes jobs with black and white and color information Notes: • Max Speed prints in a black only mode until it receives...
User's Guide
Page 197
...either missing or not functioning properly. • Remove the specified toner cartridge, and then reinstall it. • Remove the specified toner cartridge, and then install a new one. 32 Replace unsupported cartridge Remove the specified toner cartridge, and then install a supported one. 34 Incorrect paper size...the message. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. 31 Missing or defective cartridge The specified toner cartridge is the active communication link. Not all resources needed for the message to clear...
...either missing or not functioning properly. • Remove the specified toner cartridge, and then reinstall it. • Remove the specified toner cartridge, and then install a new one. 32 Replace unsupported cartridge Remove the specified toner cartridge, and then install a supported one. 34 Incorrect paper size...the message. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. 31 Missing or defective cartridge The specified toner cartridge is the active communication link. Not all resources needed for the message to clear...
User's Guide
Page 198
... Properties settings to clear the message and continue printing. • Cancel the current print job. • Install additional printer memory. 40 invalid refill, change cartridge Remove the specified toner cartridge, and then install a new one. 198 When Ready appears, enable Resource Save. • Install additional memory. 37 Insufficient memory to collate job •...
... Properties settings to clear the message and continue printing. • Cancel the current print job. • Install additional printer memory. 40 invalid refill, change cartridge Remove the specified toner cartridge, and then install a new one. 198 When Ready appears, enable Resource Save. • Install additional memory. 37 Insufficient memory to collate job •...
User's Guide
Page 202
... photoconductor is exhausted. Install a new photoconductor. 84 Replace color pc units One or more of the color photoconductors are exhausted. Replace the specified toner cartridge. 200-289.yy paper jam 1 Clear the paper path. 2 Touch Continue to continue printing. 289 Staple error 1 Clear the jam from ...the wall outlet. 3 Check all be replaced separately. 88 toner low When this message appears, the toner is low. • When the print becomes faded, replace the toner cartridge. • Touch Continue to continue printing. 290-295.yy scanner jam Clear all original ...
... photoconductor is exhausted. Install a new photoconductor. 84 Replace color pc units One or more of the color photoconductors are exhausted. Replace the specified toner cartridge. 200-289.yy paper jam 1 Clear the paper path. 2 Touch Continue to continue printing. 289 Staple error 1 Clear the jam from ...the wall outlet. 3 Check all be replaced separately. 88 toner low When this message appears, the toner is low. • When the print becomes faded, replace the toner cartridge. • Touch Continue to continue printing. 290-295.yy scanner jam Clear all original ...
User's Guide
Page 204
...area. When 88 Replace Cyan toner, 88 Replace Magenta toner, 88 Replace Yellow toner, or 88 Replace Black toner appears, you conserve toner and paper. The recommended toner cartridges specifically designed for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place where... you can change from the control panel that will help you must replace the specified toner cartridge. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for the printer are some settings you can conserve supplies ...
...area. When 88 Replace Cyan toner, 88 Replace Magenta toner, 88 Replace Yellow toner, or 88 Replace Black toner appears, you conserve toner and paper. The recommended toner cartridges specifically designed for information about Lexmark authorized supplies dealers in the U.S., contact Lexmark at www.lexmark.com or contact the place where... you can change from the control panel that will help you must replace the specified toner cartridge. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for the printer are some settings you can conserve supplies ...
User's Guide
Page 217
9 Close Door E. Replacing a toner cartridge Replace the specified toner cartridge (cyan, magenta, yellow, or black) when 88 Replace toner appears. The printer will not continue printing until the specified cartridge is replaced. 1 Make sure the printer is on and Ready or 88 Replace toner appears. 2 Unpack the new cartridge, and set it near the printer. 3 Open Door E (front printer door). 4 Unlock the specified cartridge by turning the cartridge counterclockwise until the arrow-shaped handle points toward the unlock symbol. 217
9 Close Door E. Replacing a toner cartridge Replace the specified toner cartridge (cyan, magenta, yellow, or black) when 88 Replace toner appears. The printer will not continue printing until the specified cartridge is replaced. 1 Make sure the printer is on and Ready or 88 Replace toner appears. 2 Unpack the new cartridge, and set it near the printer. 3 Open Door E (front printer door). 4 Unlock the specified cartridge by turning the cartridge counterclockwise until the arrow-shaped handle points toward the unlock symbol. 217
User's Guide
Page 218
5 Remove the cartridge by gently pulling it away from the printer. 6 Align the arrow-shaped handle with the unlock symbol, and then insert the toner cartridge all the way into the opening. 7 Lock the cartridge by turning the arrow-shaped cartridge handle clockwise until it points toward the lock symbol. 218
5 Remove the cartridge by gently pulling it away from the printer. 6 Align the arrow-shaped handle with the unlock symbol, and then insert the toner cartridge all the way into the opening. 7 Lock the cartridge by turning the arrow-shaped cartridge handle clockwise until it points toward the lock symbol. 218
User's Guide
Page 236
... On the copy screen, touch the Printed Image icon. • Decrease the background removal setting. Is the toner low? Clean the scanner glass with a clean, lint-free cloth dampened with water. Partial document or photo ...one or more of the following: Check the document placement Make sure the document or photo is satisfactory. Unwanted toner is light or disappearing • On the copy screen, touch the Text icon. • Decrease the ... • Adjust the darkness to a lighter setting. When 88 Toner Low appears or when the print becomes faded, replace the toner cartridge(s).
... On the copy screen, touch the Printed Image icon. • Decrease the background removal setting. Is the toner low? Clean the scanner glass with a clean, lint-free cloth dampened with water. Partial document or photo ...one or more of the following: Check the document placement Make sure the document or photo is satisfactory. Unwanted toner is light or disappearing • On the copy screen, touch the Text icon. • Decrease the ... • Adjust the darkness to a lighter setting. When 88 Toner Low appears or when the print becomes faded, replace the toner cartridge(s).
User's Guide
Page 247
Try one or more of the following: Clean the printhead lenses The printhead lenses may be replaced separately. Is a toner cartridge defective? Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Incorrect margins Check the paper guides Move the guides ... the Page size setting Before sending the job to the correct positions for the paper size loaded. Are the photoconductors defective? Replace the toner cartridge. Check the Paper Size setting Make sure the Paper Size setting matches the paper loaded in Print Properties or the software program. Replace the...
Try one or more of the following: Clean the printhead lenses The printhead lenses may be replaced separately. Is a toner cartridge defective? Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Incorrect margins Check the paper guides Move the guides ... the Page size setting Before sending the job to the correct positions for the paper size loaded. Are the photoconductors defective? Replace the toner cartridge. Check the Paper Size setting Make sure the Paper Size setting matches the paper loaded in Print Properties or the software program. Replace the...
User's Guide
Page 248
Try one or more of the toner cartridge: 1 Remove the toner cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the toner cartridge and continue printing. Try one or more of the following : Check the Paper Type setting Make sure ...sure the Paper Type setting matches the paper loaded in its original wrapper until the print remains faded, and then replace the toner cartridge. Paper curl These are possible solutions. Check the paper Avoid textured paper with rough finishes. Note: Repeat this procedure multiple times...
Try one or more of the toner cartridge: 1 Remove the toner cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the toner cartridge and continue printing. Try one or more of the following : Check the Paper Type setting Make sure ...sure the Paper Type setting matches the paper loaded in its original wrapper until the print remains faded, and then replace the toner cartridge. Paper curl These are possible solutions. Check the paper Avoid textured paper with rough finishes. Note: Repeat this procedure multiple times...
User's Guide
Page 250
..., or the RGB Contrast setting is set to Off Color Saver may be set to be defective Replace the toner cartridge. Is the toner low? Is the toner cartridge defective? When 88 toner low appears order a new cartridge. Note: This solution applies to Windows users only. • From the Quality menu, change these settings. Solid color pages...
..., or the RGB Contrast setting is set to Off Color Saver may be set to be defective Replace the toner cartridge. Is the toner low? Is the toner cartridge defective? When 88 toner low appears order a new cartridge. Note: This solution applies to Windows users only. • From the Quality menu, change these settings. Solid color pages...
User's Guide
Page 251
... the Paper Texture setting matches the paper loaded in the paper path? Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Replace the toner cartridge. Toner fog or background shading appears on the page A toner cartridge may be defective Replace the toner cartridge. Are the photoconductors worn or defective? Is there...
... the Paper Texture setting matches the paper loaded in the paper path? Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Replace the toner cartridge. Toner fog or background shading appears on the page A toner cartridge may be defective Replace the toner cartridge. Are the photoconductors worn or defective? Is there...
User's Guide
Page 269
... copy 63, 64 e-mail 71, 72 fax 88, 89 FTP 93, 94 scan to computer 96, 97 ordering photoconductors 204 staple cartridges 204 toner cartridges 204 waste toner box 205 output file type changing 71 P paper A5 36 characteristics 43 finishing features 51 letterhead 44 preprinted forms 44 recycled 44 selecting 44...Option 197 200-289.yy paper jam 202 289 Staple error 202 290-295.yy scanner jam 202 31 Missing or defective cartridge 197 32 Replace unsupported cartridge 197 34 Incorrect paper size 197 34 Short paper 198 35 Insufficient memory to support Resource Save feature 198 37 Insufficient memory...
... copy 63, 64 e-mail 71, 72 fax 88, 89 FTP 93, 94 scan to computer 96, 97 ordering photoconductors 204 staple cartridges 204 toner cartridges 204 waste toner box 205 output file type changing 71 P paper A5 36 characteristics 43 finishing features 51 letterhead 44 preprinted forms 44 recycled 44 selecting 44...Option 197 200-289.yy paper jam 202 289 Staple error 202 290-295.yy scanner jam 202 31 Missing or defective cartridge 197 32 Replace unsupported cartridge 197 34 Incorrect paper size 197 34 Short paper 198 35 Insufficient memory to support Resource Save feature 198 37 Insufficient memory...