Troubleshooting Guide
Page 1
...down to print in Adobe Acrobat. 2 Click the printer icon. Turn the printer off and contact Customer Support. 1 This often fixes the problem. If Performing Self Test and Ready do not print The documents contain unavailable fonts. 1 Open the document you have checked each of the .... The Print dialog appears. 3 Select Print as image. 4 Click OK. From the back of these possibilities, turn the printer back on. Lexmark ™ X94x Troubleshooting Guide Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged ...
...down to print in Adobe Acrobat. 2 Click the printer icon. Turn the printer off and contact Customer Support. 1 This often fixes the problem. If Performing Self Test and Ready do not print The documents contain unavailable fonts. 1 Open the document you have checked each of the .... The Print dialog appears. 3 Select Print as image. 4 Click OK. From the back of these possibilities, turn the printer back on. Lexmark ™ X94x Troubleshooting Guide Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged ...
Troubleshooting Guide
Page 3
... Printed Image icon. • Rotate the original document on , and Ready appears. Note: The multipurpose feeder does not automatically sense the paper size. Solving copy problems Copier does not respond These are possible solutions. IS THE TONER LOW? CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown...
... Printed Image icon. • Rotate the original document on , and Ready appears. Note: The multipurpose feeder does not automatically sense the paper size. Solving copy problems Copier does not respond These are possible solutions. IS THE TONER LOW? CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown...
Troubleshooting Guide
Page 4
... have checked each of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is working. This often fixes the problem with water. Poor scanned image quality These are possible solutions. Clear any error messages. ADJUST THE SCAN RESOLUTION Increase the resolution of the ...THE CABLE CONNECTIONS Make sure the network or USB cable is loaded facedown on the scanner glass in the upper left corner. Solving fax problems Caller ID is not shown Contact your telecommunications company to verify that your scanner is not responding, make sure: • The three ...
... have checked each of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is working. This often fixes the problem with water. Poor scanned image quality These are possible solutions. Clear any error messages. ADJUST THE SCAN RESOLUTION Increase the resolution of the ...THE CABLE CONNECTIONS Make sure the network or USB cable is loaded facedown on the scanner glass in the upper left corner. Solving fax problems Caller ID is not shown Contact your telecommunications company to verify that your scanner is not responding, make sure: • The three ...
Troubleshooting Guide
Page 6
...up in the upper left corner. MAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY • Check to : • Check that have been a problem with the finisher. IS THE TONER LOW? This option blocks all incoming faxes that the quality of specific fax callers you want to dial. •... load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF or facedown on . Solving option problems Option does not operate correctly or quits after it is satisfactory. • Resend the fax. CHECK TO SEE IF THE OPTION IS CONNECTED TO THE...
...up in the upper left corner. MAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY • Check to : • Check that have been a problem with the finisher. IS THE TONER LOW? This option blocks all incoming faxes that the quality of specific fax callers you want to dial. •... load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF or facedown on . Solving option problems Option does not operate correctly or quits after it is satisfactory. • Resend the fax. CHECK TO SEE IF THE OPTION IS CONNECTED TO THE...
Troubleshooting Guide
Page 7
... printer system board. • Make sure you use it is on the Software and Documentation CD. The finisher will not accept letter- Solving paper feed problems Paper frequently jams These are using the correct cable and that jammed does not reprint after jam is cleared The paper path is securely connected...
... printer system board. • Make sure you use it is on the Software and Documentation CD. The finisher will not accept letter- Solving paper feed problems Paper frequently jams These are using the correct cable and that jammed does not reprint after jam is cleared The paper path is securely connected...
Troubleshooting Guide
Page 8
... : CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. Isolating print quality problems To help you are possible solutions. For more of the photoconductors may be serviced. Characters have a printer part that the fonts are...be defective. Clipped images These are using downloaded fonts, verify that requires adjustment or replacement. Blank pages The printer may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load letter- You may have jagged or uneven edges Dark lines...
... : CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. Isolating print quality problems To help you are possible solutions. For more of the photoconductors may be serviced. Characters have a printer part that the fonts are...be defective. Clipped images These are using downloaded fonts, verify that requires adjustment or replacement. Blank pages The printer may help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 Load letter- You may have jagged or uneven edges Dark lines...
Troubleshooting Guide
Page 11
... of describing colors by the printer manufacturer. How is color specified in the Quality menu can be used to solve typical color problems. FAQ about color printing What is sent to create green. Additionally, they allow users to create yellow. The object information determines...Uneven print density Replace the photoconductor(s). 11 Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Solving color quality problems This section helps answer some basic color-related questions and describes how some of cyan, magenta, yellow, and black toner needed to produce...
... of describing colors by the printer manufacturer. How is color specified in the Quality menu can be used to solve typical color problems. FAQ about color printing What is sent to create green. Additionally, they allow users to create yellow. The object information determines...Uneven print density Replace the photoconductor(s). 11 Note: The printer has four photoconductors: cyan, magenta, yellow, and black. Solving color quality problems This section helps answer some basic color-related questions and describes how some of cyan, magenta, yellow, and black toner needed to produce...
Troubleshooting Guide
Page 12
..., because of a standard computer monitor. Sometimes a printed page may appear tinted (for a particular color-matching problem depends on the print job information; This problem most commonly occurs when projecting transparencies with RGB or CMYK combinations. Make sure to create all incoming color formats....in which the software program or the computer operating system adjusts the RGB or CMYK combinations specified in solving certain color-matching problems, see the question, "How can identify the box whose color is set generates a multiple-page printout consisting of hundreds of...
..., because of a standard computer monitor. Sometimes a printed page may appear tinted (for a particular color-matching problem depends on the print job information; This problem most commonly occurs when projecting transparencies with RGB or CMYK combinations. Make sure to create all incoming color formats....in which the software program or the computer operating system adjusts the RGB or CMYK combinations specified in solving certain color-matching problems, see the question, "How can identify the box whose color is set generates a multiple-page printout consisting of hundreds of...
Troubleshooting Guide
Page 13
... in the RGB or CMYK Increment box. Contacting Customer Support When you call (1-800-539-6275). or Canada, call Customer Support, describe the problem you are experiencing, the message on the menu settings page. Note: The closer the value is also listed on the display, and the troubleshooting...5 Click Detailed Options to narrow the set to know your printer model type and serial number. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 13 The likeness of the colors in the set are similar to print the detailed Color Samples set contains a range of...
... in the RGB or CMYK Increment box. Contacting Customer Support When you call (1-800-539-6275). or Canada, call Customer Support, describe the problem you are experiencing, the message on the menu settings page. Note: The closer the value is also listed on the display, and the troubleshooting...5 Click Detailed Options to narrow the set to know your printer model type and serial number. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 13 The likeness of the colors in the set are similar to print the detailed Color Samples set contains a range of...
User's Guide
Page 11
Troubleshooting...231 Checking an unresponsive printer 231 Door A will not shut properly...231 Solving printing problems...232 Multiple-language PDFs do not print ...232 Control panel display is blank or displays only diamonds 232 11
Troubleshooting...231 Checking an unresponsive printer 231 Door A will not shut properly...231 Solving printing problems...232 Multiple-language PDFs do not print ...232 Control panel display is blank or displays only diamonds 232 11
User's Guide
Page 12
...not receive faxes ...240 Can receive but not send faxes ...240 Received fax has poor print quality ...240 Blocking junk faxes...241 Solving option problems...241 Option does not operate correctly or quits after it is installed 241 Drawers ...242 Finisher...242 Flash memory card...242 Hard disk with ...adapter...242 Internal print server...243 Memory card...243 USB/parallel interface card...243 Solving paper feed problems...243 Paper frequently jams...243 Paper jam message remains after jam is cleared 243 Print jobs are not routed to the booklet-maker bin...
...not receive faxes ...240 Can receive but not send faxes ...240 Received fax has poor print quality ...240 Blocking junk faxes...241 Solving option problems...241 Option does not operate correctly or quits after it is installed 241 Drawers ...242 Finisher...242 Flash memory card...242 Hard disk with ...adapter...242 Internal print server...243 Memory card...243 USB/parallel interface card...243 Solving paper feed problems...243 Paper frequently jams...243 Paper jam message remains after jam is cleared 243 Print jobs are not routed to the booklet-maker bin...
User's Guide
Page 13
... appears on the page 251 Toner rubs off ...251 Toner specks ...251 Transparency print quality is poor ...252 Uneven print density...252 Solving color quality problems...252 FAQ about color printing...252 Contacting Customer Support...255 Notices...256 Edition notice...256 Industry Canada notices...257 Power consumption...263 Index...266 13
... appears on the page 251 Toner rubs off ...251 Toner specks ...251 Transparency print quality is poor ...252 Uneven print density...252 Solving color quality problems...252 FAQ about color printing...252 Contacting Customer Support...255 Notices...256 Edition notice...256 Industry Canada notices...257 Power consumption...263 Index...266 13
User's Guide
Page 43
...as cotton can automatically feed paper weights from 100% chemically treated pulped wood. Curl Curl is exposed to moisture changes that can cause feeding problems. Smoothness Paper smoothness directly affects print quality. Storing paper unwrapped in hot, humid, cold, or dry conditions, even in paper affects ... Always use 75 g/m2 (20 lb bond) grain long paper. Paper lighter than 182 x 257 mm (7.2 x 10.1 in fewer paper feeding problems and better print quality. This limits the exposure of paper. Grain is recommended. For 60 to 135 g/m2 (16 to it properly. For paper...
...as cotton can automatically feed paper weights from 100% chemically treated pulped wood. Curl Curl is exposed to moisture changes that can cause feeding problems. Smoothness Paper smoothness directly affects print quality. Storing paper unwrapped in hot, humid, cold, or dry conditions, even in paper affects ... Always use 75 g/m2 (20 lb bond) grain long paper. Paper lighter than 182 x 257 mm (7.2 x 10.1 in fewer paper feeding problems and better print quality. This limits the exposure of paper. Grain is recommended. For 60 to 135 g/m2 (16 to it properly. For paper...
User's Guide
Page 45
Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper. • Low ... resistance in the direction of feed Recycled paper, paper of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark consistently tests its printers with recycled paper (20-100% post-consumer waste) and a variety of lower weight (
Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper. • Low ... resistance in the direction of feed Recycled paper, paper of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark consistently tests its printers with recycled paper (20-100% post-consumer waste) and a variety of lower weight (
User's Guide
Page 47
..., or laid finishes • Adjust the width guide to 105 g/m2 (28 lb bond) weight for use envelopes made from sticking together. • We recommend Lexmark part number 12A8240 for laser printers. Have bent corners - Use up to fit the width of high humidity (over 60%) and the high printing temperature..., or releasing hazardous fumes. Have windows, holes, perforations, cutouts, or embossing - Print quality and durability depend on the transparencies used. • To prevent print quality problems, avoid getting fingerprints on the Lexmark Web site at www...
..., or laid finishes • Adjust the width guide to 105 g/m2 (28 lb bond) weight for use envelopes made from sticking together. • We recommend Lexmark part number 12A8240 for laser printers. Have bent corners - Use up to fit the width of high humidity (over 60%) and the high printing temperature..., or releasing hazardous fumes. Have windows, holes, perforations, cutouts, or embossing - Print quality and durability depend on the transparencies used. • To prevent print quality problems, avoid getting fingerprints on the Lexmark Web site at www...
User's Guide
Page 48
... being considered for use labels with chemicals that preprinting, perforation, and creasing may significantly affect the print quality and cause jams or other paper handling problems. • Check with adhesive, and could void the warranty. • If zone coating of paper they support. Partial sheets also contaminate the printer and the...
... being considered for use labels with chemicals that preprinting, perforation, and creasing may significantly affect the print quality and cause jams or other paper handling problems. • Check with adhesive, and could void the warranty. • If zone coating of paper they support. Partial sheets also contaminate the printer and the...
User's Guide
Page 103
Printing a network setup page If the printer is attached to a network, print a network setup page to isolate print quality problems. 1 Turn the printer off. 2 Hold down and while turning the printer on. 3 Release the buttons when the screen with the progress bar appears. The print ...
Printing a network setup page If the printer is attached to a network, print a network setup page to isolate print quality problems. 1 Turn the printer off. 2 Hold down and while turning the printer on. 3 Release the buttons when the screen with the progress bar appears. The print ...
User's Guide
Page 167
Provides an estimate of the percentage coverage of a print job problem Notes: • When Hex Trace is activated, all data sent to the printer is the factory default setting. PPDS emulation uses a PPDS interpreter for processing ...
Provides an estimate of the percentage coverage of a print job problem Notes: • When Hex Trace is activated, all data sent to the printer is the factory default setting. PPDS emulation uses a PPDS interpreter for processing ...
User's Guide
Page 210
Visit www.lexmark.com/recycling to learn how to recycle the waste toner box. Cleaning the printhead lenses Clean the printhead lenses when you replace the waste toner box or when you encounter print quality problems. 1 Waste toner box 2 Door E6 3 Door E (front door) 4 Printhead lens cleaner 210 12 Close Door E. 13 Remove all paper from the printer paper path.
Visit www.lexmark.com/recycling to learn how to recycle the waste toner box. Cleaning the printhead lenses Clean the printhead lenses when you replace the waste toner box or when you encounter print quality problems. 1 Waste toner box 2 Door E6 3 Door E (front door) 4 Printhead lens cleaner 210 12 Close Door E. 13 Remove all paper from the printer paper path.
User's Guide
Page 220
... the instructions on its scanner shelf. 220 Before moving the printer CAUTION: The base printer weighs 91.2 kg (201 lb); Recycling Lexmark products To return Lexmark products to roll it safely. The scanner weighs 25 kg (55 lb); therefore, it requires two people to roll it safely while...a new location, all media handling options must be shipped to avoid damage. Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner...
... the instructions on its scanner shelf. 220 Before moving the printer CAUTION: The base printer weighs 91.2 kg (201 lb); Recycling Lexmark products To return Lexmark products to roll it safely. The scanner weighs 25 kg (55 lb); therefore, it requires two people to roll it safely while...a new location, all media handling options must be shipped to avoid damage. Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner...