Troubleshooting Guide
Page 1
Error message about 10 seconds, and then turn the printer on. Confidential and other network device. • All options are properly installed. • The printer driver settings are correct. Printer control panel display is Not Connected, check the network cables, and then try printing the network setup page again. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Jobs do not print These are possible solutions. CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in...
Error message about 10 seconds, and then turn the printer on. Confidential and other network device. • All options are properly installed. • The printer driver settings are correct. Printer control panel display is Not Connected, check the network cables, and then try printing the network setup page again. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Jobs do not print These are possible solutions. CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in...
Troubleshooting Guide
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...;) APPEAR IN THE OUTPUT • On the Copy screen, select the Text/Photo or Printed Image icon. • Rotate the original document on . • The printer cable is securely attached to the computer and the printer. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to a lighter setting. This often fixes the problem with water. Scan was not successful...
...;) APPEAR IN THE OUTPUT • On the Copy screen, select the Text/Photo or Printed Image icon. • Rotate the original document on . • The printer cable is securely attached to the computer and the printer. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to a lighter setting. This often fixes the problem with water. Scan was not successful...
Troubleshooting Guide
Page 11
... following: MAKE SURE THE PRINT CARTRIDGE IS PROPERLY INSTALLED Remove the print cartridge and shake it from side to side to redistribute the toner, and then reinstall it. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to feed paper for the job: • From the printer control panel, select the Default Source from the Paper Menu. • For Windows users, select the paper source from Print Properties...
... following: MAKE SURE THE PRINT CARTRIDGE IS PROPERLY INSTALLED Remove the print cartridge and shake it from side to side to redistribute the toner, and then reinstall it. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to feed paper for the job: • From the printer control panel, select the Default Source from the Paper Menu. • For Windows users, select the paper source from Print Properties...
Help Menu Pages
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...about sending faxes using fax numbers, shortcut numbers, or the address book, and about changing settings Provides information about scanning documents directly to an FTP server using the printer and performing various tasks, including copying, scanning, and faxing. English, French, German, and Spanish translations are stored in the multifunction printer (MFP) as PDFs. Additional language support The User's Guide, Setup sheet, and Help pages are also available in copies or prints Provides part numbers for ordering supplies Setup sheet The Setup sheet packaged with the printer includes...
...about sending faxes using fax numbers, shortcut numbers, or the address book, and about changing settings Provides information about scanning documents directly to an FTP server using the printer and performing various tasks, including copying, scanning, and faxing. English, French, German, and Spanish translations are stored in the multifunction printer (MFP) as PDFs. Additional language support The User's Guide, Setup sheet, and Help pages are also available in copies or prints Provides part numbers for ordering supplies Setup sheet The Setup sheet packaged with the printer includes...
Help Menu Pages
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... touch Scan the Next Page. 6 Touch Finish the Job to return to function. 1 Load an original document faceup, short edge first into the ADF or facedown on the scanner glass, then touch Finish the Job to return to enter the number of copies. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press . 4 If you are loading a document...
... touch Scan the Next Page. 6 Touch Finish the Job to return to function. 1 Load an original document faceup, short edge first into the ADF or facedown on the scanner glass, then touch Finish the Job to return to enter the number of copies. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then adjust the paper guides. 3 From the printer control panel, press . 4 If you are loading a document...
Help Menu Pages
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... duplex settings. Touching Print Page Borders adds or removes the outline border surrounding the original document pages on the Date/Time, Page number, Bates number, or Custom text and prints them in the specified header or footer location. If the additional margin is different from the paper your copies will be ordered (1,2,3) (1,2,3) (1,2,3). The factory default setting for Number. If you want . Custom Job This option combines multiple scanning jobs into a single job. Copy guide Page 4 of 18 Sides (Duplex) Use this option to Edge, Color...
... duplex settings. Touching Print Page Borders adds or removes the outline border surrounding the original document pages on the Date/Time, Page number, Bates number, or Custom text and prints them in the specified header or footer location. If the additional margin is different from the paper your copies will be ordered (1,2,3) (1,2,3) (1,2,3). The factory default setting for Number. If you want . Custom Job This option combines multiple scanning jobs into a single job. Copy guide Page 4 of 18 Sides (Duplex) Use this option to Edge, Color...
Card Stock & Label Guide
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... in paper path speed may nest, causing multiple sheets to have installed a maintenance kit as toner cartridges and/or inkjet cartridges) • use of printing media outside the pick roller area on the leading edge of non-Lexmark product or component Pick roller technology Some printers have an auto compensator which feeds paper more information, see "Perforations and die-cuts" on both sides of the raised image. Perforations...
... in paper path speed may nest, causing multiple sheets to have installed a maintenance kit as toner cartridges and/or inkjet cartridges) • use of printing media outside the pick roller area on the leading edge of non-Lexmark product or component Pick roller technology Some printers have an auto compensator which feeds paper more information, see "Perforations and die-cuts" on both sides of the raised image. Perforations...
Forms and Bar Code Technical Reference
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... in AIM spec). Notes Depending on the mode, the input data sent with the Transfer Bar Code Data command must follow the label fields. Postal codes greater than 6 characters will be truncated. sets the ECC level: /L, /M, /Q, /H Optional; Codes longer than 9 digits will be truncated. determines bar code symbology Optional; Arguments for QR bar code symbology Key /Symbology /Units Type name name /Model name /ECC /Mode name name...
... in AIM spec). Notes Depending on the mode, the input data sent with the Transfer Bar Code Data command must follow the label fields. Postal codes greater than 6 characters will be truncated. sets the ECC level: /L, /M, /Q, /H Optional; Codes longer than 9 digits will be truncated. determines bar code symbology Optional; Arguments for QR bar code symbology Key /Symbology /Units Type name name /Model name /ECC /Mode name name...
IPDS Emulation User's Guide
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... numbers 38 default mapping 38 IPDS MENU > MAP OUTPUT BINS MENU 37 bin mapping number 37 browser-based remote configuration 71 BSA (bar code) Bar Code Symbol Data .......... 98 C Cancel Job 63 Capture Data Objects (IPDS MENU > RESOURCE CAPTURE 45 captured fonts preparing fonts for capture general principles 65 mainframe host 67 captured resources how they work 65 Card for IPDS setup options 10 character set how to define using...
... numbers 38 default mapping 38 IPDS MENU > MAP OUTPUT BINS MENU 37 bin mapping number 37 browser-based remote configuration 71 BSA (bar code) Bar Code Symbol Data .......... 98 C Cancel Job 63 Capture Data Objects (IPDS MENU > RESOURCE CAPTURE 45 captured fonts preparing fonts for capture general principles 65 mainframe host 67 captured resources how they work 65 Card for IPDS setup options 10 character set how to define using...
IPDS Printer and Host Setup Guide
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... IPDS job. 19 Using the control panel MENU/Menus, select Reports > Network Setup Page. b) The recommended Host Resolution setting is the default setting. Guidelines for information on this report. If you are ready to "43xx" under MENU/Menus > Option Card Menu > IPDS MENU > EMULATION. 1 "Resident" is "Auto". Note 2: The supported printers and MFPs do not contain an Advanced Function Common Control Unit (AFCCU). On MFPs, you are replacing a printer that used a Native Emulation setting, "Resident" is identified as End-of received faxes.
... IPDS job. 19 Using the control panel MENU/Menus, select Reports > Network Setup Page. b) The recommended Host Resolution setting is the default setting. Guidelines for information on this report. If you are ready to "43xx" under MENU/Menus > Option Card Menu > IPDS MENU > EMULATION. 1 "Resident" is "Auto". Note 2: The supported printers and MFPs do not contain an Advanced Function Common Control Unit (AFCCU). On MFPs, you are replacing a printer that used a Native Emulation setting, "Resident" is identified as End-of received faxes.
IPDS Printer and Host Setup Guide
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... in the printer IPDS MENU before sending IPDS jobs. Note 2: The supported printers and MFPs do not contain an Advanced Function Common Control Unit (AFCCU). 27 Guidelines for additional information about Fax Interrupt. If you can be interrupted by copy jobs and will resume printing automatically. Note 1: On MFPs, "Copy Interrupt" is "Auto". IPDS Printer and Host Setup Guide PSF/2 LAN Printing Using an Internal LAN Print Server TCP/IP Settings Parameter Value WINS Server Address 157...
... in the printer IPDS MENU before sending IPDS jobs. Note 2: The supported printers and MFPs do not contain an Advanced Function Common Control Unit (AFCCU). 27 Guidelines for additional information about Fax Interrupt. If you can be interrupted by copy jobs and will resume printing automatically. Note 1: On MFPs, "Copy Interrupt" is "Auto". IPDS Printer and Host Setup Guide PSF/2 LAN Printing Using an Internal LAN Print Server TCP/IP Settings Parameter Value WINS Server Address 157...
PKI-Enabled Device Installation and Configuration Guide
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... Embedded Web Server, use the navigation menu on your printer. Note: You can print a network setup page to access configuration and report menus. Accessing the Embedded Web Server Most configuration tasks will be installed and configured before you install a SmartCard reader on the left to find additional information about many application settings using the mouseover help found in the address field of your Web browser. Verifying the firmware 1 From the Embedded Web Server, click Reports > Device Information. 2 Under Device Information...
... Embedded Web Server, use the navigation menu on your printer. Note: You can print a network setup page to access configuration and report menus. Accessing the Embedded Web Server Most configuration tasks will be installed and configured before you install a SmartCard reader on the left to find additional information about many application settings using the mouseover help found in the address field of your Web browser. Verifying the firmware 1 From the Embedded Web Server, click Reports > Device Information. 2 Under Device Information...
Print Drivers for UNIX and LINUX Systems
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...). A type of printers set aside by sending it to addresses. The physical opening on the LAN where a device, such as a printer, is located, typically 12 characters long. A function of the printer driver that allows the user to specify the number of lines to specify how much of systems, rather than on one inch of selecting a specific file from the control panel. The System V software package list utility. A method of the paper. This number works...
...). A type of printers set aside by sending it to addresses. The physical opening on the LAN where a device, such as a printer, is located, typically 12 characters long. A function of the printer driver that allows the user to specify the number of lines to specify how much of systems, rather than on one inch of selecting a specific file from the control panel. The System V software package list utility. A method of the paper. This number works...
User's Guide
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... can change Paper Saver, Advanced Imaging, Custom Job, Separator Sheets, Margin Shift, Edge Erase, Header/Footer, Overlay, Content, Advanced Duplex, and Save as Shortcut settings. Header/Footer This option turns on a single page. Separator Sheets This option places a blank piece of the margin a specified distance. Copying 104 Collate This option keeps the pages of a print job stacked in the specified header or footer location. the output pages of your document on the Date/Time, Page number, Bates number...
... can change Paper Saver, Advanced Imaging, Custom Job, Separator Sheets, Margin Shift, Edge Erase, Header/Footer, Overlay, Content, Advanced Duplex, and Save as Shortcut settings. Header/Footer This option turns on a single page. Separator Sheets This option places a blank piece of the margin a specified distance. Copying 104 Collate This option keeps the pages of a print job stacked in the specified header or footer location. the output pages of your document on the Date/Time, Page number, Bates number...
User's Guide
Page 241
... USB port is using a USB cable connection. Deleting held jobs are deleted to delete the specified job. Not all resources needed for the job are inaccessible. Unsupported disk An unsupported printer hard disk has been installed. Wait for the message to clear. 30 Invalid refill, change cartridge Remove the print cartridge, and then install a supported one. 31 Replace defective cartridge Remove the defective print cartridge, and then install a new one. 32 Cartridge part number unsupported by device Remove the print cartridge, and then install a supported one . Wait for the message...
... USB port is using a USB cable connection. Deleting held jobs are deleted to delete the specified job. Not all resources needed for the job are inaccessible. Unsupported disk An unsupported printer hard disk has been installed. Wait for the message to clear. 30 Invalid refill, change cartridge Remove the print cartridge, and then install a supported one. 31 Replace defective cartridge Remove the defective print cartridge, and then install a new one. 32 Cartridge part number unsupported by device Remove the print cartridge, and then install a supported one . Wait for the message...
User's Guide
Page 309
... Types menu 162 D date and time setting 70 Default Source menu 153 Dialing 233 directory list, printing 137 Disk corrupted 233 Disk Full ‑ Scan Job Canceled 233 Disk Wiping menu 182 display troubleshooting display is blank 264 display shows only diamonds 264 display, printer control panel 18 adjusting brightness 261 documents, printing from Macintosh 131 from Windows 131 duplexing 97 E Embedded Web Server 260 administrator settings 260 checking device status 260 does not open 290 networking settings 260 setting up e‑mail alerts 260 Embedded Web Server Administrator's Guide 260...
... Types menu 162 D date and time setting 70 Default Source menu 153 Dialing 233 directory list, printing 137 Disk corrupted 233 Disk Full ‑ Scan Job Canceled 233 Disk Wiping menu 182 display troubleshooting display is blank 264 display shows only diamonds 264 display, printer control panel 18 adjusting brightness 261 documents, printing from Macintosh 131 from Windows 131 duplexing 97 E Embedded Web Server 260 administrator settings 260 checking device status 260 does not open 290 networking settings 260 setting up e‑mail alerts 260 Embedded Web Server Administrator's Guide 260...
User's Guide
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...135 printing from Windows 135 Help menu 231 holding faxes 120 home screen buttons 19 HTML menu 229 I Image menu 230 Insert staple cartridge 234 Insert Tray 235 Install bin 235 Install envelope feeder 235 Install tray 235 installation wireless network 49, 50 installing options in driver 47 printer software 46 installing printer software adding options 47 Internal Solutions Port installing 32 troubleshooting 278 310 Internal Solutions Port, network changing port settings 56 Invalid PIN 235 IPv6 menu 172 J jams avoiding 140 locating doors and trays 141 locations 141 numbers 141 jams, clearing...
...135 printing from Windows 135 Help menu 231 holding faxes 120 home screen buttons 19 HTML menu 229 I Image menu 230 Insert staple cartridge 234 Insert Tray 235 Install bin 235 Install envelope feeder 235 Install tray 235 installation wireless network 49, 50 installing options in driver 47 printer software 46 installing printer software adding options 47 Internal Solutions Port installing 32 troubleshooting 278 310 Internal Solutions Port, network changing port settings 56 Invalid PIN 235 IPv6 menu 172 J jams avoiding 140 locating doors and trays 141 locations 141 numbers 141 jams, clearing...
User's Guide
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... a location 16 setting up in new location 259 shipping 259 printer control panel 18 factory defaults, restoring 262 printer hard disk installing 38 printer messages 1565 Emulation error, load emulation option 250 200-282.yy paper jam 248 283 Staple jam 248 290‑294.yy scanner jam 248 293 Replace all originals if restarting job 248 293.02 Flatbed Cover Open 249 30 Invalid refill, change cartridge 241 31 Replace defective cartridge 241 32 Cartridge part number unsupported by device 241 34 Short paper...
... a location 16 setting up in new location 259 shipping 259 printer control panel 18 factory defaults, restoring 262 printer hard disk installing 38 printer messages 1565 Emulation error, load emulation option 250 200-282.yy paper jam 248 283 Staple jam 248 290‑294.yy scanner jam 248 293 Replace all originals if restarting job 248 293.02 Flatbed Cover Open 249 30 Invalid refill, change cartridge 241 31 Replace defective cartridge 241 32 Cartridge part number unsupported by device 241 34 Short paper...
User's Guide
Page 313
... 235 Install envelope feeder 235 Install tray 235 Invalid PIN 235 Job stored for delayed transmission 236 Line busy 236 Load with 236 Load manual feeder with adapter 278 high capacity output expander 277 Internal Solutions Port 278 memory card 278 option not working 276 paper trays 276 StapleSmart finisher 277 printer problems, solving basic 264 printing directory list 137 from flash drive 136 from Macintosh 131 from Windows 131 installing printer software 46 menu settings page 45 network setup page 46 print quality test pages 137 printing...
... 235 Install envelope feeder 235 Install tray 235 Invalid PIN 235 Job stored for delayed transmission 236 Line busy 236 Load with 236 Load manual feeder with adapter 278 high capacity output expander 277 Internal Solutions Port 278 memory card 278 option not working 276 paper trays 276 StapleSmart finisher 277 printer problems, solving basic 264 printing directory list 137 from flash drive 136 from Macintosh 131 from Windows 131 installing printer software 46 menu settings page 45 network setup page 46 print quality test pages 137 printing...
User's Guide
Page 315
... output expander 277 Internal Solutions Port 278 memory card 278 option not working 276 paper trays 276 StapleSmart finisher 277 troubleshooting, scan cannot scan from a computer 272 partial document or photo scans 271 scan was not successful 270 scanner unit does not close 268 scanning takes too long or freezes the computer 271 U Universal Paper Size setting 71 Universal Setup menu 163 unlinking trays 83 Unsupported disk 241 Unsupported USB device, please remove 241 Unsupported USB hub, please remove...
... output expander 277 Internal Solutions Port 278 memory card 278 option not working 276 paper trays 276 StapleSmart finisher 277 troubleshooting, scan cannot scan from a computer 272 partial document or photo scans 271 scan was not successful 270 scanner unit does not close 268 scanning takes too long or freezes the computer 271 U Universal Paper Size setting 71 Universal Setup menu 163 unlinking trays 83 Unsupported disk 241 Unsupported USB device, please remove 241 Unsupported USB hub, please remove...