Service Manual
Page 4
....02 Error code service check 2-100 290.10 Error code service check 2-102 291.00 Error code service check 2-104 291.01 Error code service check 2-105 291.02 Error code service check 2-106 292.00 Error code service check 2-107 293 Error code service check 2-108 294.00 Error code service check 2-109 294.01 Error code service check 2-110 294.02 Error code service check 2-112 294.03 Error code...
....02 Error code service check 2-100 290.10 Error code service check 2-102 291.00 Error code service check 2-104 291.01 Error code service check 2-105 291.02 Error code service check 2-106 292.00 Error code service check 2-107 293 Error code service check 2-108 294.00 Error code service check 2-109 294.01 Error code service check 2-110 294.02 Error code service check 2-112 294.03 Error code...
Service Manual
Page 21
Use the service error codes, user status messages, user error messages, service checks, and diagnostic aids to the correct field replaceable unit (FRU) or part. See "Start" on page 2-1. The Lexmark X64xe laser MFPs are All-In... repair. 7002-xxx 1. General information The Lexmark™ X642e, X644e, and X646e are available in the following models: Model name Lexmark X644e Lexmark X642e Lexmark X642e Lexmark X644e Lexmark X646e Lexmark X646e Lexmark X644e Lexmark X642e Lexmark X642e Lexmark X644e Lexmark X646e Lexmark X646e Configuration Network Network Network, modem Network,...
Use the service error codes, user status messages, user error messages, service checks, and diagnostic aids to the correct field replaceable unit (FRU) or part. See "Start" on page 2-1. The Lexmark X64xe laser MFPs are All-In... repair. 7002-xxx 1. General information The Lexmark™ X642e, X644e, and X646e are available in the following models: Model name Lexmark X644e Lexmark X642e Lexmark X642e Lexmark X644e Lexmark X646e Lexmark X646e Lexmark X644e Lexmark X642e Lexmark X642e Lexmark X644e Lexmark X646e Lexmark X646e Configuration Network Network Network, modem Network,...
Service Manual
Page 39
... Start CAUTION WRehmenovyeouthseepeothwiesrscyomrbdofrl,otmhetrheeisparindtaenrgoerrwfraolml ohuatlezat rbdeofuosrevyooltuagceoninntehcet aorredaisocfothnenepcrot adnucyt wcahbelereoyroeuleacrtreowniocrbkoinagr.dUonrpalsusgetmheblpyrfoodr upcetrsboenfoarlesayfoeutybaengdint,ooprruevsenctaduatmionagifethtoethperopdruinctter. The following tables are available: Service errors (8xx.xx and 9xx.xx's) If a service error code appears while you have a problem, go to "Service error codes" on the first line of the printer. Ready displays on page 2-13, and take the appropriate action...
... Start CAUTION WRehmenovyeouthseepeothwiesrscyomrbdofrl,otmhetrheeisparindtaenrgoerrwfraolml ohuatlezat rbdeofuosrevyooltuagceoninntehcet aorredaisocfothnenepcrot adnucyt wcahbelereoyroeuleacrtreowniocrbkoinagr.dUonrpalsusgetmheblpyrfoodr upcetrsboenfoarlesayfoeutybaengdint,ooprruevsenctaduatmionagifethtoethperopdruinctter. The following tables are available: Service errors (8xx.xx and 9xx.xx's) If a service error code appears while you have a problem, go to "Service error codes" on the first line of the printer. Ready displays on page 2-13, and take the appropriate action...
Service Manual
Page 49
... recognize one or all paper widths of copy (print quality) Unable to clear a 32-Unsupported Print Cartridge user error message. Go to "843.xx Error code service check" on page 2-116 Go to "843.xx Error code service check" on page 2-116 Scanner-scan quality Symptom Vertical streaks or lines on image All black or...
... recognize one or all paper widths of copy (print quality) Unable to clear a 32-Unsupported Print Cartridge user error message. Go to "843.xx Error code service check" on page 2-116 Go to "843.xx Error code service check" on page 2-116 Scanner-scan quality Symptom Vertical streaks or lines on image All black or...
Service Manual
Page 51
...Service error codes are indicated by a three-digit error code followed by printing the error log. To display sub error codes (where available) When a 9xx or 2xx error displays: 1. Continue pressing Start and 2 until each screen of information displays. Service error codes (8xx.xx) Error code Sub codes Display...image processing ASIC. (SCC). Go to temporarily recover from the error condition. Modem is present on page 2-116. 7002-xxx Messages and error codes Service error codes Service error codes are generally non-recoverable except in an intermittent condition when you press...
...Service error codes are indicated by a three-digit error code followed by printing the error log. To display sub error codes (where available) When a 9xx or 2xx error displays: 1. Continue pressing Start and 2 until each screen of information displays. Service error codes (8xx.xx) Error code Sub codes Display...image processing ASIC. (SCC). Go to temporarily recover from the error condition. Modem is present on page 2-116. 7002-xxx Messages and error codes Service error codes Service error codes are generally non-recoverable except in an intermittent condition when you press...
Service Manual
Page 52
... Init Failed Defective modem hardware. Replace the modem card. Engine flash error Indicates that the flash which the system board code is programmed into is bad. Problem with transfer- 7002-xxx Service error codes (9xx.xx) Error code Sub codes Display text Description Action 900 .xx 900 .90 901 .xx 902...905 .xx 906 .xx 910 .xx 911 .00 912 .00 913 .00 914 .00 917 .00 RIP Software Go to "900.xx Error code service check" on page 2-156. DC pick motor acceleration stall (autocompensator motor). • Check autocompensator cable connectors • Check autocompensator for binds...
... Init Failed Defective modem hardware. Replace the modem card. Engine flash error Indicates that the flash which the system board code is programmed into is bad. Problem with transfer- 7002-xxx Service error codes (9xx.xx) Error code Sub codes Display text Description Action 900 .xx 900 .90 901 .xx 902...905 .xx 906 .xx 910 .xx 911 .00 912 .00 913 .00 914 .00 917 .00 RIP Software Go to "900.xx Error code service check" on page 2-156. DC pick motor acceleration stall (autocompensator motor). • Check autocompensator cable connectors • Check autocompensator for binds...
Service Manual
Page 53
... not receiving sufficient AC power. • Poor supply line voltage. • Low wattage or incorrect lamp. • Incorrect hot roll. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .01 920 .02 920 .03 920 .04 920 .06 920. .07 Hot roll took too long to heat...
... not receiving sufficient AC power. • Poor supply line voltage. • Low wattage or incorrect lamp. • Incorrect hot roll. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .01 920 .02 920 .03 920 .04 920 .06 920. .07 Hot roll took too long to heat...
Service Manual
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7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .11 920 .12 920 .13 920 .14 920 .16 920 .17 Hot roll took too long to heat up after ...
7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .11 920 .12 920 .13 920 .14 920 .16 920 .17 Hot roll took too long to heat up after ...
Service Manual
Page 55
... though the lamp has been on page 2-132. • Fuser is in temperature that has disrupted control. Diagnostic information 2-17 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .21 920 .22 920 .23 920 .24 920 .26 920 .27 Hot roll took too long to heat...
... though the lamp has been on page 2-132. • Fuser is in temperature that has disrupted control. Diagnostic information 2-17 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .21 920 .22 920 .23 920 .24 920 .26 920 .27 Hot roll took too long to heat...
Service Manual
Page 56
7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .31 920 .32 920 .33 920 .34 920 .36 920 .37 Under temperature during steady state control. Fuser page count ...
7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .31 920 .32 920 .33 920 .34 920 .36 920 .37 Under temperature during steady state control. Fuser page count ...
Service Manual
Page 57
... between 400,000 and 499,999. Fuser has been below the desired temperature while printing. Go to new enhanced mode. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .41 920 .42 920 .43 920 .44 920 .46 920 .47 Hot roll took too long to heat...
... between 400,000 and 499,999. Fuser has been below the desired temperature while printing. Go to new enhanced mode. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .41 920 .42 920 .43 920 .44 920 .46 920 .47 Hot roll took too long to heat...
Service Manual
Page 58
... check" on page 2-132. • Fuser is in temperatures that has disrupted control. Fuser page count more than 500,000. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .51 920 .52 920 .53 920 .54 920 .56 920 .57 Hot roll took too long to heat...
... check" on page 2-132. • Fuser is in temperatures that has disrupted control. Fuser page count more than 500,000. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .51 920 .52 920 .53 920 .54 920 .56 920 .57 Hot roll took too long to heat...
Service Manual
Page 59
... the fuser. • Low voltage or incorrect lamp. • Incorrect hot roll. Fuser has been below desired temperature while printing. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .91 920 .92 920 .93 920 .94 920 .96 920 .97 Hot roll took too long to heat...
... the fuser. • Low voltage or incorrect lamp. • Incorrect hot roll. Fuser has been below desired temperature while printing. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 920 .91 920 .92 920 .93 920 .94 920 .96 920 .97 Hot roll took too long to heat...
Service Manual
Page 60
... trying to reach the final lamp detection temperature. Hot roll took too long to reach the beginning lamp detection temperature. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .02 922 .03 922 .04 922 .06 922 .07 922 .12 922 .13 Hot roll took too long...
... trying to reach the final lamp detection temperature. Hot roll took too long to reach the beginning lamp detection temperature. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .02 922 .03 922 .04 922 .06 922 .07 922 .12 922 .13 Hot roll took too long...
Service Manual
Page 61
... . Go to steady state control in lookup table. Go to "922.xx-Cold fuser check" on page 2-134. The control code has been lost . 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .14 922 .15 922 .16 922 .17 922 .22 922 .23 922 .24 922 .25...
... . Go to steady state control in lookup table. Go to "922.xx-Cold fuser check" on page 2-134. The control code has been lost . 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .14 922 .15 922 .16 922 .17 922 .22 922 .23 922 .24 922 .25...
Service Manual
Page 62
... incorrect lamp. • Bad thermistor, circuit, or cabling. • Fuser not receiving sufficient AC power. • Poor supply line voltage. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .26 922 .27 922 .32 922 .33 922 .34 922 .35 922 .36 922 .37 Hot roll did...
... incorrect lamp. • Bad thermistor, circuit, or cabling. • Fuser not receiving sufficient AC power. • Poor supply line voltage. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .26 922 .27 922 .32 922 .33 922 .34 922 .35 922 .36 922 .37 Hot roll did...
Service Manual
Page 63
... lamp. • Bad thermistor, circuit, or cabling. • Fuser not receiving sufficient AC power. • Poor supply line voltage. The control code has been lost. Fuser page count between 400,000 and 499,999. Fuser page count between 400,000 and 499,999. • Low wattage or...8226; Low wattage or incorrect lamp. • Bad thermistor, circuit, or cabling. • Excessive load on page 2-134. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .42 922 .43 922 .44 922 .45 922 .46 922 .47 922 .52 Hot roll took too ...
... lamp. • Bad thermistor, circuit, or cabling. • Fuser not receiving sufficient AC power. • Poor supply line voltage. The control code has been lost. Fuser page count between 400,000 and 499,999. Fuser page count between 400,000 and 499,999. • Low wattage or...8226; Low wattage or incorrect lamp. • Bad thermistor, circuit, or cabling. • Excessive load on page 2-134. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .42 922 .43 922 .44 922 .45 922 .46 922 .47 922 .52 Hot roll took too ...
Service Manual
Page 64
... AC power. • Poor supply line voltage. Go to reach desired temperature after increasing interpage gap. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .53 922 .54 922 .55 922 .56 Hot roll reached final lamp detection temperature but... took too long to reach the beginning lamp detection temperature. The control code has been lost. Go to "922.xx-Cold fuser ...
... AC power. • Poor supply line voltage. Go to reach desired temperature after increasing interpage gap. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .53 922 .54 922 .55 922 .56 Hot roll reached final lamp detection temperature but... took too long to reach the beginning lamp detection temperature. The control code has been lost. Go to "922.xx-Cold fuser ...
Service Manual
Page 65
... Fuser is actually overheating due to "923.xx-Hot fuser service check" on page 2-134. Fuser over temperature. Go to hardware faults. If the error message remains, go to hardware faults. Fuser page count between 400,000 and 499,999. • Short in the thermistor circuit. • Noisy ... signal • Fuser is actually overheating due to "922.xx-Cold fuser check" on page 2-135. Fuser over temperature. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .94 922 .95 922 .96 922 .97 923 .01 923 .11 923 .21 923 .31 923 ...
... Fuser is actually overheating due to "923.xx-Hot fuser service check" on page 2-134. Fuser over temperature. Go to hardware faults. If the error message remains, go to hardware faults. Fuser page count between 400,000 and 499,999. • Short in the thermistor circuit. • Noisy ... signal • Fuser is actually overheating due to "922.xx-Cold fuser check" on page 2-135. Fuser over temperature. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 922 .94 922 .95 922 .96 922 .97 923 .01 923 .11 923 .21 923 .31 923 ...
Service Manual
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...on page 2-135. Go to "923.xx-Hot fuser service check" on page 2-136. Fuser page count over temperature. Lamp detection performed and found error. Go to "924.xx-Hot fuser service check" on page 2-136. Fuser page count between 0 and 99,999. • Noisy thermistor signal...open . Open thermistor check failure. Attempting to do lamp detection and NVRAM bit indicates previous wrong lamp detected. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 923 .51 923 .91 924 .01 924 .11 924 .21 924 .31 924 .41 924 ....
...on page 2-135. Go to "923.xx-Hot fuser service check" on page 2-136. Fuser page count over temperature. Lamp detection performed and found error. Go to "924.xx-Hot fuser service check" on page 2-136. Fuser page count between 0 and 99,999. • Noisy thermistor signal...open . Open thermistor check failure. Attempting to do lamp detection and NVRAM bit indicates previous wrong lamp detected. 7002-xxx Service error codes (9xx.xx) (continued) Error code Sub codes Display text Description Action 923 .51 923 .91 924 .01 924 .11 924 .21 924 .31 924 .41 924 ....