Troubleshooting Guide
Page 2
..., or use the keypad to enter a value, and then press OK. 8 Press or repeatedly to adjust the time, or use the keypad to redistribute toner. 3 Reinsert the print cartridge and continue printing. CHECK THE POWER Make sure the printer is plugged in print These are possible solutions. CHECK THE QUALITY... then press OK. 5 Press or repeatedly until Higher, Normal, or Lower appears, and then press OK. 6 Press repeatedly until Select Function appears. IS THE TONER LOW? To darken or lighten the overall color levels of the following : ARE THERE ANY ERROR MESSAGES ON THE DISPLAY?
..., or use the keypad to enter a value, and then press OK. 8 Press or repeatedly to adjust the time, or use the keypad to redistribute toner. 3 Reinsert the print cartridge and continue printing. CHECK THE POWER Make sure the printer is plugged in print These are possible solutions. CHECK THE QUALITY... then press OK. 5 Press or repeatedly until Higher, Normal, or Lower appears, and then press OK. 6 Press repeatedly until Select Function appears. IS THE TONER LOW? To darken or lighten the overall color levels of the following : ARE THERE ANY ERROR MESSAGES ON THE DISPLAY?
Troubleshooting Guide
Page 5
... print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. MAKE SURE THE OPTION IS SELECTED From the program you may have been a problem with ...the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. If an option does not appear in the tray(s). Drawers MAKE SURE THE PAPER IS LOADED...
... print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. MAKE SURE THE OPTION IS SELECTED From the program you may have been a problem with ...the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. If an option does not appear in the tray(s). Drawers MAKE SURE THE PAPER IS LOADED...
Troubleshooting Guide
Page 7
...IS THE TRANSFER BELT DEFECTIVE? Try one or more of the following : CLEAN THE LASER LENS The laser lens may be dirty. IS THE TONER LOW? Try one or more of the following: MAKE SURE THE IMAGE OPTIONS SETTINGS ARE NOT TOO LIGHT From Print Properties, adjust the Brightness... setting before sending the job to extend the life of the following: Note: This solution applies to redistribute toner. 3 Reinsert the print cartridge and continue printing. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able...
...IS THE TRANSFER BELT DEFECTIVE? Try one or more of the following : CLEAN THE LASER LENS The laser lens may be dirty. IS THE TONER LOW? Try one or more of the following: MAKE SURE THE IMAGE OPTIONS SETTINGS ARE NOT TOO LIGHT From Print Properties, adjust the Brightness... setting before sending the job to extend the life of the following: Note: This solution applies to redistribute toner. 3 Reinsert the print cartridge and continue printing. When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able...
Troubleshooting Guide
Page 8
... a different paper size than what is too dark These are possible solutions. IS THE PRINT CARTRIDGE DEFECTIVE OR EMPTY? IS THE TONER LOW? Uneven print density These are possible solutions. Blank pages These are possible solutions. Replace the print cartridge. Replace the transfer ...print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. Replace the fuser. Replace the transfer belt. Try one or more of the following ...
... a different paper size than what is too dark These are possible solutions. IS THE PRINT CARTRIDGE DEFECTIVE OR EMPTY? IS THE TONER LOW? Uneven print density These are possible solutions. Blank pages These are possible solutions. Replace the print cartridge. Replace the transfer ...print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. Replace the fuser. Replace the transfer belt. Try one or more of the following ...
Troubleshooting Guide
Page 9
...: CHECK THE PAPER TYPE SETTING From Print Properties, change the Paper Type setting to match the paper loaded in the tray. Replace the toner cartridge. When Replace Print Cartridge Soon appears or when the print becomes faded, you are possible solutions. Replace the fuser. Replace the fuser.... loaded in its original wrapper until you may be able to extend the life of the following : IS THE TONER LOW? Try one or more of the following : IS A TONER CARTRIDGE DEFECTIVE? Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake...
...: CHECK THE PAPER TYPE SETTING From Print Properties, change the Paper Type setting to match the paper loaded in the tray. Replace the toner cartridge. When Replace Print Cartridge Soon appears or when the print becomes faded, you are possible solutions. Replace the fuser. Replace the fuser.... loaded in its original wrapper until you may be able to extend the life of the following : IS THE TONER LOW? Try one or more of the following : IS A TONER CARTRIDGE DEFECTIVE? Try one or more of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake...
User's Guide
Page 9
... poor...188 Uneven print density...188 Incorrect margins...188 Skewed print...188 Blank pages...189 Clipped images...189 Solid color pages...190 Paper curl...190 Toner specks...190 Toner rubs off...191 FAQ about color printing...191 Contacting Customer Support...192 Contents 9
... poor...188 Uneven print density...188 Incorrect margins...188 Skewed print...188 Blank pages...189 Clipped images...189 Solid color pages...190 Paper curl...190 Toner specks...190 Toner rubs off...191 FAQ about color printing...191 Contacting Customer Support...192 Contents 9
User's Guide
Page 48
... it . Consider these characteristics when evaluating new paper stock. Weight The printer can cause paper feeding or print quality issues. If paper is too rough, toner cannot fuse to moisture changes that can cause feeding problems. Smoothness Paper smoothness directly affects print quality. Leave paper in the same environment as the...
... it . Consider these characteristics when evaluating new paper stock. Weight The printer can cause paper feeding or print quality issues. If paper is too rough, toner cannot fuse to moisture changes that can cause feeding problems. Smoothness Paper smoothness directly affects print quality. Leave paper in the same environment as the...
User's Guide
Page 49
... papers that fail EN12281:2002 (European) • Paper weighing less than ±2.3 mm (±0.9 in.), such as letterhead must be affected by the resin in toner.
... papers that fail EN12281:2002 (European) • Paper weighing less than ±2.3 mm (±0.9 in.), such as letterhead must be affected by the resin in toner.
User's Guide
Page 66
... repeatedly until Sharpness appears, and then press OK. 7 Press or repeatedly until Higher, Normal, or Lower appears, and then press OK. 8 Press Start to put toner on the page so that the printed output has a background that matches the original. Choose between B&W (black and white) and Color. 6 Press or repeatedly until...
... repeatedly until Sharpness appears, and then press OK. 7 Press or repeatedly until Higher, Normal, or Lower appears, and then press OK. 8 Press Start to put toner on the page so that the printed output has a background that matches the original. Choose between B&W (black and white) and Color. 6 Press or repeatedly until...
User's Guide
Page 124
... default setting. Med. Understanding printer menus 124 High Dens Cyan Low Dens Cyan Med. The Auto Exposure setting removes the light or close to put toner on or off -white or ivory colored, such as newsprint, can be assembled into a poster Note: Off is printed.
... default setting. Med. Understanding printer menus 124 High Dens Cyan Low Dens Cyan Med. The Auto Exposure setting removes the light or close to put toner on or off -white or ivory colored, such as newsprint, can be assembled into a poster Note: Off is printed.
User's Guide
Page 142
... Paper. • Off is the factory default setting. Note: 30 seconds is the factory default setting for Out of Paper Soft Normal Loud Off Low Toner Soft Normal Loud Off Auto Clear Alert Soft Normal Loud Off Base Tone Soft Normal Loud Off All Tones Soft Normal Loud Off Time-Out... Description Specifies whether to turn on the alarm when an error occurs in the printer Notes: • Normal is the factory default setting for Low Toner, Auto Clear Alert, and Base Tone. You can cancel a printing process when it goes beyond a set time period. Set the time until the print job...
... Paper. • Off is the factory default setting. Note: 30 seconds is the factory default setting for Out of Paper Soft Normal Loud Off Low Toner Soft Normal Loud Off Auto Clear Alert Soft Normal Loud Off Base Tone Soft Normal Loud Off All Tones Soft Normal Loud Off Time-Out... Description Specifies whether to turn on the alarm when an error occurs in the printer Notes: • Normal is the factory default setting for Low Toner, Auto Clear Alert, and Base Tone. You can cancel a printing process when it goes beyond a set time period. Set the time until the print job...
User's Guide
Page 155
...-720 Press OK An error relating to the SMTP server. If the service message appears again, contact Customer Support, and report the message. Non-Genuine Toner Installed Error 093-700 An invalid print cartridge is insufficient memory to complete the current print job. Network Scan Error, SMTP Connection Failed Press OK...
...-720 Press OK An error relating to the SMTP server. If the service message appears again, contact Customer Support, and report the message. Non-Genuine Toner Installed Error 093-700 An invalid print cartridge is insufficient memory to complete the current print job. Network Scan Error, SMTP Connection Failed Press OK...
User's Guide
Page 156
... temperature of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. Remove Tape, Cartridge The sealing tape is too high. Replace Fuser Soon The fuser life is nearly exhausted...
... temperature of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. Remove Tape, Cartridge The sealing tape is too high. Replace Fuser Soon The fuser life is nearly exhausted...
User's Guide
Page 161
...or contact the place where you purchased the printer. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for printer supplies assume printing on the coverage of the toner color, after the message first appears. or A4-size plain paper. When Replace Print Cartridge... Soon appears or when the print becomes faded, you may be exhausted. Note: All life estimates for information about Lexmark authorized supplies dealers in your area....
...or contact the place where you purchased the printer. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for printer supplies assume printing on the coverage of the toner color, after the message first appears. or A4-size plain paper. When Replace Print Cartridge... Soon appears or when the print becomes faded, you may be exhausted. Note: All life estimates for information about Lexmark authorized supplies dealers in your area....
User's Guide
Page 162
... specifically designed for your fingers are : Part name Part number Cyan High Yield Toner Cartridge X560H2CG Magenta High Yield Toner Cartridge X560H2MG Yellow High Yield Toner Cartridge X560H2YG Black High Yield Toner Cartridge X560H2KG Cyan Toner Cartridge X560A2CG Magenta Toner Cartridge X560A2MG Yellow Toner Cartridge X560A2YG Ordering a fuser When Replace Fuser Soon appears, replace the fuser immediately...
... specifically designed for your fingers are : Part name Part number Cyan High Yield Toner Cartridge X560H2CG Magenta High Yield Toner Cartridge X560H2MG Yellow High Yield Toner Cartridge X560H2YG Black High Yield Toner Cartridge X560H2KG Cyan Toner Cartridge X560A2CG Magenta Toner Cartridge X560A2MG Yellow Toner Cartridge X560A2YG Ordering a fuser When Replace Fuser Soon appears, replace the fuser immediately...
User's Guide
Page 176
... life of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS THE...
... life of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS THE...
User's Guide
Page 181
...-back several times to put the printer in the upper left corner. Can receive but not receive faxes These are possible solutions. IS THE TONER LOW? Place these items on sequence, and then Select Function appears. Troubleshooting 181 IS THE PRINTER MEMORY FULL? 1 Dial the fax number.... PRINTER IN FAX MODE? Load the original document faceup, short edge first into the ADF. From the printer control panel, press Fax to redistribute toner. 3 Reinsert the print cartridge and continue printing. CHECK THE COUNTRY CODE 1 From the printer control panel, press System. 2 Press or repeatedly ...
...-back several times to put the printer in the upper left corner. Can receive but not receive faxes These are possible solutions. IS THE TONER LOW? Place these items on sequence, and then Select Function appears. Troubleshooting 181 IS THE PRINTER MEMORY FULL? 1 Dial the fax number.... PRINTER IN FAX MODE? Load the original document faceup, short edge first into the ADF. From the printer control panel, press Fax to redistribute toner. 3 Reinsert the print cartridge and continue printing. CHECK THE COUNTRY CODE 1 From the printer control panel, press System. 2 Press or repeatedly ...
User's Guide
Page 182
... following : RESET THE PRINTER Turn the printer off . 2 Unplug the printer. 3 Check the connection between the option and the printer. IS THE TONER LOW? Try one or more of the original document is installed These are possible solutions. CHECK TO SEE IF THE OPTION IS CONNECTED TO THE...Properties, it is satisfactory. • Resend the fax. When Replace Print Cartridge Soon appears or when the print becomes faded, you want to redistribute toner. 3 Reinsert the print cartridge and continue printing. MAKE SURE SPEED DIAL IS SET UP PROPERLY • Check to make sure Speed Dial has ...
... following : RESET THE PRINTER Turn the printer off . 2 Unplug the printer. 3 Check the connection between the option and the printer. IS THE TONER LOW? Try one or more of the original document is installed These are possible solutions. CHECK TO SEE IF THE OPTION IS CONNECTED TO THE...Properties, it is satisfactory. • Resend the fax. When Replace Print Cartridge Soon appears or when the print becomes faded, you want to redistribute toner. 3 Reinsert the print cartridge and continue printing. MAKE SURE SPEED DIAL IS SET UP PROPERLY • Check to make sure Speed Dial has ...
User's Guide
Page 186
... CARTRIDGE DEFECTIVE? IS THE TRANSFER BELT DEFECTIVE? Replace the transfer belt. Print is too light These are possible solutions. IS THE TONER LOW? Troubleshooting 186 Note: This solution applies to redistribute toner. 3 Reinsert the print cartridge and continue printing. When Replace Print Cartridge Soon appears or when the print becomes faded, you... SETTINGS ARE NOT TOO LIGHT From Print Properties, adjust the Brightness setting before sending the job to extend the life of the following : IS THE TONER SMEARED?
... CARTRIDGE DEFECTIVE? IS THE TRANSFER BELT DEFECTIVE? Replace the transfer belt. Print is too light These are possible solutions. IS THE TONER LOW? Troubleshooting 186 Note: This solution applies to redistribute toner. 3 Reinsert the print cartridge and continue printing. When Replace Print Cartridge Soon appears or when the print becomes faded, you... SETTINGS ARE NOT TOO LIGHT From Print Properties, adjust the Brightness setting before sending the job to extend the life of the following : IS THE TONER SMEARED?
User's Guide
Page 187
... cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. CHECK THE PAPER Avoid textured paper with rough finishes. IS THE TONER LOW? Troubleshooting 187 Print is too dark These are possible solutions. IS A PRINT CARTRIDGE DEFECTIVE? Replace...
... cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. CHECK THE PAPER Avoid textured paper with rough finishes. IS THE TONER LOW? Troubleshooting 187 Print is too dark These are possible solutions. IS A PRINT CARTRIDGE DEFECTIVE? Replace...