X422 MFP Setup Guide
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... for clearing paper jams • Overview of MFP menus • Explanation of MFP messages You can give users access to the information on Lexmark's Web site at www.lexmark.com/publications. Other sources of information Publications CD Viewing the CD contents Note: The publications CD is also available on the publications CD... panel • Instructions for replacing supplies • Solutions to improve print quality • Information about loading paper, clearing error messages, ordering and replacing supplies, and troubleshooting.
... for clearing paper jams • Overview of MFP menus • Explanation of MFP messages You can give users access to the information on Lexmark's Web site at www.lexmark.com/publications. Other sources of information Publications CD Viewing the CD contents Note: The publications CD is also available on the publications CD... panel • Instructions for replacing supplies • Solutions to improve print quality • Information about loading paper, clearing error messages, ordering and replacing supplies, and troubleshooting.
X422 MFP User's Reference
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Contents Chapter 6: Troubleshooting 121 Solving basic MFP problems 121 Solving printing problems 122 Solving print quality problems 126 Solving fax problems ...132 Solving ADF problems 133 Solving scanner ...
Contents Chapter 6: Troubleshooting 121 Solving basic MFP problems 121 Solving printing problems 122 Solving print quality problems 126 Solving fax problems ...132 Solving ADF problems 133 Solving scanner ...
X422 MFP User's Reference
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... installed. • If you have a problem, first make sure that: • If an error displays on the control panel, see the other topics listed in Troubleshooting. When you have a problem, turn the MFP power off, wait for about 10 seconds, and then turn the MFP power on . • The electrical outlet...; The power cord is plugged into the MFP and a properly grounded electrical outlet. • The MFP power switch is on . This often fixes the problem. Troubleshooting 121
... installed. • If you have a problem, first make sure that: • If an error displays on the control panel, see the other topics listed in Troubleshooting. When you have a problem, turn the MFP power off, wait for about 10 seconds, and then turn the MFP power on . • The electrical outlet...; The power cord is plugged into the MFP and a properly grounded electrical outlet. • The MFP power switch is on . This often fixes the problem. Troubleshooting 121
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...SmartSwitch are using a USB-capable operating system supported by your MFP. If you use the USB port, we recommend the cable with your MFP. Troubleshooting Solving printing problems Problem The MFP does not print at the back of the MFP. Other cables, such as a USB or Ethernet cable, ...are connected to On in the MFP. Job did not print. • Make sure Ready appears on both sides. Note: A power cord is supplied with Lexmark part number 12A2405 (2M). • If the MFP is connected through a USB hub switch box, try a direct connection. • Verify that the ...
...SmartSwitch are using a USB-capable operating system supported by your MFP. If you use the USB port, we recommend the cable with your MFP. Troubleshooting Solving printing problems Problem The MFP does not print at the back of the MFP. Other cables, such as a USB or Ethernet cable, ...are connected to On in the MFP. Job did not print. • Make sure Ready appears on both sides. Note: A power cord is supplied with Lexmark part number 12A2405 (2M). • If the MFP is connected through a USB hub switch box, try a direct connection. • Verify that the ...
X422 MFP User's Reference
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... when it in the same source. • Do not mix reams of print media. • Remove the top and bottom sheets of the MFP. door. Troubleshooting Problem Solution Print media misfeeds or multiple feeds occur. • Make sure the print media you purchased your MFP. Print media does not stack neatly...
... when it in the same source. • Do not mix reams of print media. • Remove the top and bottom sheets of the MFP. door. Troubleshooting Problem Solution Print media misfeeds or multiple feeds occur. • Make sure the print media you purchased your MFP. Print media does not stack neatly...
X422 MFP User's Reference
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... guides on the print media sources are adjusted correctly and are flush against the edges of • Do not overfill trays. or 500-sheet tray). Troubleshooting Problem Solution The Toner Low message appears and printing stops. See Replacing the print cartridge for a short time before inserting it . You can continue printing...
... guides on the print media sources are adjusted correctly and are flush against the edges of • Do not overfill trays. or 500-sheet tray). Troubleshooting Problem Solution The Toner Low message appears and printing stops. See Replacing the print cartridge for a short time before inserting it . You can continue printing...
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Troubleshooting Problem Solution A jam message remains on the control panel even though you cleared the jam. • Make sure you cleared the entire paper path. • ...
Troubleshooting Problem Solution A jam message remains on the control panel even though you cleared the jam. • Make sure you cleared the entire paper path. • ...
X422 MFP User's Reference
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Troubleshooting Solving print quality problems You may be out of the job to the Card Stock & Label Guide available on the front or back of its ... cartridge with a new one. Solution • If Toner Low appears, remove the print cartridge. Replace the print cartridge. Toner smudges appear on the Lexmark Web site at www.lexmark.com for an illustration of how to print quality problems you bought your driver. • To clean the transfer roller, open and close...
Troubleshooting Solving print quality problems You may be out of the job to the Card Stock & Label Guide available on the front or back of its ... cartridge with a new one. Solution • If Toner Low appears, remove the print cartridge. Replace the print cartridge. Toner smudges appear on the Lexmark Web site at www.lexmark.com for an illustration of how to print quality problems you bought your driver. • To clean the transfer roller, open and close...
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...printing on the page. • The toner may be sure you selected the correct Paper Type in Replacing the print cartridge for instructions. Troubleshooting Problem Solution Toner smears or rubs off the page. • Try changing the Media Weight to a heavier setting and the Media Texture ...withstand temperatures of 200°C (392°F). • Clean the printhead lens. If the problem continues, contact the Lexmark Customer Support Center at 1-859-232-3000 or http://support.lexmark.com. • If you are printing on print jobs with grayscale graphics, such as a pie chart or bar ...
...printing on the page. • The toner may be sure you selected the correct Paper Type in Replacing the print cartridge for instructions. Troubleshooting Problem Solution Toner smears or rubs off the page. • Try changing the Media Weight to a heavier setting and the Media Texture ...withstand temperatures of 200°C (392°F). • Clean the printhead lens. If the problem continues, contact the Lexmark Customer Support Center at 1-859-232-3000 or http://support.lexmark.com. • If you are printing on print jobs with grayscale graphics, such as a pie chart or bar ...
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... with a new one . Print media designed for an illustration of how to shake the print cartridge. • Replace the used print cartridge with a new one. Troubleshooting Problem Solution The print is light, but Toner Low does not appear on the control panel. • Remove the print cartridge and shake it from...
... with a new one . Print media designed for an illustration of how to shake the print cartridge. • Replace the used print cartridge with a new one. Troubleshooting Problem Solution The print is light, but Toner Low does not appear on the control panel. • Remove the print cartridge and shake it from...
X422 MFP User's Reference
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... host computer, and the application. Use a print resolution higher than 300 dots per inch (lpi) setting is correct. Print a menu settings page to verify this. Troubleshooting Problem Faint images or repetitive spots appear on the page. Solving print quality problems 129 Printing is too dark. • Change the Toner Darkness setting...
... host computer, and the application. Use a print resolution higher than 300 dots per inch (lpi) setting is correct. Print a menu settings page to verify this. Troubleshooting Problem Faint images or repetitive spots appear on the page. Solving print quality problems 129 Printing is too dark. • Change the Toner Darkness setting...
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... the packaging material is installed correctly. Solving print quality problems 130 See Replacing the print cartridge for instructions. See Replacing the print cartridge for instructions. Troubleshooting Problem Pages are blank. Try turning the MFP off and back on the page. • Check the print cartridge to see if it is installed...
... the packaging material is installed correctly. Solving print quality problems 130 See Replacing the print cartridge for instructions. See Replacing the print cartridge for instructions. Troubleshooting Problem Pages are blank. Try turning the MFP off and back on the page. • Check the print cartridge to see if it is installed...
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Solution • Make sure you are missing. Troubleshooting Problem Unexpected characters print or characters are using the correct print driver. • Turn the MFP off and back on. • Make sure the USB or Ethernet cable is firmly plugged into its corresponding connector on the back of the MFP. • Restore Factory Defaults. See Restoring factory defaults for more information. Solving print quality problems 131
Solution • Make sure you are missing. Troubleshooting Problem Unexpected characters print or characters are using the correct print driver. • Turn the MFP off and back on. • Make sure the USB or Ethernet cable is firmly plugged into its corresponding connector on the back of the MFP. • Restore Factory Defaults. See Restoring factory defaults for more information. Solving print quality problems 131
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.... • Incorrect paper settings may need to solve the problem. • You may be faulty. • The fax machine that sent the fax had a jam. Troubleshooting Solving fax problems Problem Solution No dial tone. • Make sure the phone line is connected properly. • Make sure the phone wall socket is...
.... • Incorrect paper settings may need to solve the problem. • You may be faulty. • The fax machine that sent the fax had a jam. Troubleshooting Solving fax problems Problem Solution No dial tone. • Make sure the phone line is connected properly. • Make sure the phone wall socket is...
X422 MFP User's Reference
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... of the paper. • Print a menus settings page. Align them with the edges of the paper. • Make sure the ADF tray is loaded correctly. Troubleshooting Solving ADF problems Problem Skewing Misfeeds, multi-feeds, or mispicks Vertical lines and streaks on the output. See Printing the menu settings page for more...
... of the paper. • Print a menus settings page. Align them with the edges of the paper. • Make sure the ADF tray is loaded correctly. Troubleshooting Solving ADF problems Problem Skewing Misfeeds, multi-feeds, or mispicks Vertical lines and streaks on the output. See Printing the menu settings page for more...
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... as Windows 2000, NetWare 6.5, LINUX/UNIX server, and so on the local workstation is paused. • Check to verify your support person for more information. Troubleshooting Solving network printing problems Problem Cause Solution This MFP is The MFP may not not have a good signal. responding. • Make sure the power cord...
... as Windows 2000, NetWare 6.5, LINUX/UNIX server, and so on the local workstation is paused. • Check to verify your support person for more information. Troubleshooting Solving network printing problems Problem Cause Solution This MFP is The MFP may not not have a good signal. responding. • Make sure the power cord...
X422 MFP User's Reference
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... to describe the problem you browse are experiencing or the error message on the control panel display. Refer to the Lexmark Web site at http://support.lexmark.com, and report a description of Windows operating systems have firewalls enabled. Contact your MFP model type and serial number... updated print drivers Refer to the label on the network. • Contact your MFP contains an Adobe Acrobat file with the firewall. Troubleshooting Problem Cause The Web pages you are blank. Calling for service When you call for this information. Solution • Try several standard ...
... to describe the problem you browse are experiencing or the error message on the control panel display. Refer to the Lexmark Web site at http://support.lexmark.com, and report a description of Windows operating systems have firewalls enabled. Contact your MFP model type and serial number... updated print drivers Refer to the label on the network. • Contact your MFP contains an Adobe Acrobat file with the firewall. Troubleshooting Problem Cause The Web pages you are blank. Calling for service When you call for this information. Solution • Try several standard ...
X422 MFP User's Reference
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... error message, and repeats three beeps every 10 seconds until the toner cartridge is defragmenting. Other menu items let you set up MFP hardware and troubleshoot problems. Note: Values marked by an asterisk (*) are deleted from flash memory. Menus 190 Print Settings - Defaults Menu - Warning: Do not turn off the MFP...
... error message, and repeats three beeps every 10 seconds until the toner cartridge is defragmenting. Other menu items let you set up MFP hardware and troubleshoot problems. Note: Values marked by an asterisk (*) are deleted from flash memory. Menus 190 Print Settings - Defaults Menu - Warning: Do not turn off the MFP...
X422 MFP User's Reference
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...bin raising paper rest 80 using 80 storing media 55 print cartridge 105 print media 55 supplies conserving 104 ordering 104 print cartridge 105 Lexmark Return Program 105 regular 105 recycling 110 symbol set support 153 system board accessing 139 reinstalling the shield 143 T test printing Hex ... menu settings page 192 timeout print 189 wait 189 toner alarm 190 toner fog 130 transparencies guidelines 57 loading 78 tray, linking 137 troubleshooting calling for service 135 MFP problems, solving 121 option problems does not operate after installation 133 quits working 133 other problems MFP escape ...
...bin raising paper rest 80 using 80 storing media 55 print cartridge 105 print media 55 supplies conserving 104 ordering 104 print cartridge 105 Lexmark Return Program 105 regular 105 recycling 110 symbol set support 153 system board accessing 139 reinstalling the shield 143 T test printing Hex ... menu settings page 192 timeout print 189 wait 189 toner alarm 190 toner fog 130 transparencies guidelines 57 loading 78 tray, linking 137 troubleshooting calling for service 135 MFP problems, solving 121 option problems does not operate after installation 133 quits working 133 other problems MFP escape ...
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Index troubleshooting (continued) print quality problems (continued) jagged characters 129 print quality problems, solving background shading 130 black partial page 130 blank pages 130 blurred characters 126 ... Buffer remains on control panel 125 MFP on, nothing prints 123 misfeeds 123 missing or damaged parts 123 multiple feeds 123 multiple sheets feed 124 troubleshooting (continued) printing problems, solving (continued) optional 250-sheet tray, paper feed failure 124 optional 500-sheet tray, paper feed failure 124 standard tray, paper feed...
Index troubleshooting (continued) print quality problems (continued) jagged characters 129 print quality problems, solving background shading 130 black partial page 130 blank pages 130 blurred characters 126 ... Buffer remains on control panel 125 MFP on, nothing prints 123 misfeeds 123 missing or damaged parts 123 multiple feeds 123 multiple sheets feed 124 troubleshooting (continued) printing problems, solving (continued) optional 250-sheet tray, paper feed failure 124 optional 500-sheet tray, paper feed failure 124 standard tray, paper feed...