Wireless Setup Guide
Page 19
.... • The correct printer port is located away from other electronic devices that could block the wireless signal. Wireless troubleshooting checklist Before beginning to the same wireless network. For most networks, the printer should be within the range of the ...• The wireless network is very helpful when troubleshooting the network configuration of the wireless network. Troubleshooting wireless setup For more information on printing a network setup page, see the User's Guide on the Software and Documentation CD. Print a network setup page to the Internet over a...
.... • The correct printer port is located away from other electronic devices that could block the wireless signal. Wireless troubleshooting checklist Before beginning to the same wireless network. For most networks, the printer should be within the range of the ...• The wireless network is very helpful when troubleshooting the network configuration of the wireless network. Troubleshooting wireless setup For more information on printing a network setup page, see the User's Guide on the Software and Documentation CD. Print a network setup page to the Internet over a...
Wireless Setup Guide
Page 20
...optimal performance is using matches the wireless network SSID. If you can access them from other devices such as a printer option when sending a print job, then you do not know the IP address of your Web browser. Make sure your access point is not positioned too closely to ...see if you can try uninstalling and reinstalling the software. CHECK WHETHER THE PRINTER IS ON THE SAME WIRELESS NETWORK AS THE COMPUTER Print a network setup page. Troubleshooting wireless setup 20 MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCE There may be temporary interference from your computer.
...optimal performance is using matches the wireless network SSID. If you can access them from other devices such as a printer option when sending a print job, then you do not know the IP address of your Web browser. Make sure your access point is not positioned too closely to ...see if you can try uninstalling and reinstalling the software. CHECK WHETHER THE PRINTER IS ON THE SAME WIRELESS NETWORK AS THE COMPUTER Print a network setup page. Troubleshooting wireless setup 20 MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCE There may be temporary interference from your computer.
Wireless Setup Guide
Page 22
...key or WPA passphrase in a safe place for future reference. c From the Show pop-up your VPN session, and try printing again. Hexadecimal characters are connected to access the printer over your wireless access point is typically the wireless access point. ASCII ...and 0-9. b Click Network. ASCII characters are case-sensitive. ASCII characters in a WEP key are letters, numbers, and symbols found on a keyboard. Troubleshooting wireless setup 22 e Click TCP/IP. d Click TCP/IP. Hexadecimal characters are case-sensitive. End your wireless network. The "Router" entry is ...
...key or WPA passphrase in a safe place for future reference. c From the Show pop-up your VPN session, and try printing again. Hexadecimal characters are connected to access the printer over your wireless access point is typically the wireless access point. ASCII ...and 0-9. b Click Network. ASCII characters are case-sensitive. ASCII characters in a WEP key are letters, numbers, and symbols found on a keyboard. Troubleshooting wireless setup 22 e Click TCP/IP. d Click TCP/IP. Hexadecimal characters are case-sensitive. End your wireless network. The "Router" entry is ...
Wireless Setup Guide
Page 27
... continue to troubleshoot. • Update any non-Microsoft firewall software on the computer. • Add any programs associated with the firewall disabled. DISABLE THIRD-PARTY FIREWALLS • If a non-Microsoft software firewall is installed on again. Printer does not print after wireless ...printer, and verify that the network is selected. Insert the Software and Documentation CD, and run the Wireless Setup Utility again. Troubleshooting wireless setup 27 VERIFY THAT WINDOWS IS WORKING PROPERLY • Try restarting the computer. • Try installing the printer driver...
... continue to troubleshoot. • Update any non-Microsoft firewall software on the computer. • Add any programs associated with the firewall disabled. DISABLE THIRD-PARTY FIREWALLS • If a non-Microsoft software firewall is installed on again. Printer does not print after wireless ...printer, and verify that the network is selected. Insert the Software and Documentation CD, and run the Wireless Setup Utility again. Troubleshooting wireless setup 27 VERIFY THAT WINDOWS IS WORKING PROPERLY • Try restarting the computer. • Try installing the printer driver...
Wireless Setup Guide
Page 28
...Vista 1 Click . 2 Click All Programs ΠAccessories. 3 Click Command Prompt. Troubleshooting wireless setup 28 MAKE SURE THE PRINTER DRIVER IS INSTALLED ON THE PRINTER All computers that came with wireless printing. If the printer and computer are configured correctly, and the wireless network is working ... firewall could be the problem. Network printer does not show up the printer using the most recent update available from the manufacturer. Cannot print and there is a firewall (other than the Windows firewall) on the computer. In Windows XP and earlier 1 Click Start. 2 ...
...Vista 1 Click . 2 Click All Programs ΠAccessories. 3 Click Command Prompt. Troubleshooting wireless setup 28 MAKE SURE THE PRINTER DRIVER IS INSTALLED ON THE PRINTER All computers that came with wireless printing. If the printer and computer are configured correctly, and the wireless network is working ... firewall could be the problem. Network printer does not show up the printer using the most recent update available from the manufacturer. Cannot print and there is a firewall (other than the Windows firewall) on the computer. In Windows XP and earlier 1 Click Start. 2 ...
Wireless Setup Guide
Page 35
...connection to printer 23 W WEP key 24 Windows wireless network installation 13 wired setup 32 wireless printer does not print 28 troubleshooting 23 wireless installation does not continue after attaching USB cable 23 wireless interference 24 wireless network configuration information 11 does... not appear in network list 24 installation, using Macintosh 15 installation, using Windows 13 troubleshooting 19 wireless troubleshooting cannot print over wireless network 20 network printer does not show up in printer selection list during installation (Windows) 28 ...
...connection to printer 23 W WEP key 24 Windows wireless network installation 13 wired setup 32 wireless printer does not print 28 troubleshooting 23 wireless installation does not continue after attaching USB cable 23 wireless interference 24 wireless network configuration information 11 does... not appear in network list 24 installation, using Macintosh 15 installation, using Windows 13 troubleshooting 19 wireless troubleshooting cannot print over wireless network 20 network printer does not show up in printer selection list during installation (Windows) 28 ...
User's Guide
Page 5
Clearing jams 161 Clearing jams...161 Troubleshooting 176 Solving basic printer problems...176 Printer control panel display is blank or displays only diamonds 176 Understanding printer messages...176 Solving printing problems...186 Solving copy problems...189 Solving scanner problems...192 Solving fax problems......194 Solving option problems...197 Solving paper feed problems...198 Solving print quality problems...199 Embedded Web Server does not open...208 Contacting Customer Support...209 Notices 210 Product information...210 ...
Clearing jams 161 Clearing jams...161 Troubleshooting 176 Solving basic printer problems...176 Printer control panel display is blank or displays only diamonds 176 Understanding printer messages...176 Solving printing problems...186 Solving copy problems...189 Solving scanner problems...192 Solving fax problems......194 Solving option problems...197 Solving paper feed problems...198 Solving print quality problems...199 Embedded Web Server does not open...208 Contacting Customer Support...209 Notices 210 Product information...210 ...
User's Guide
Page 9
...8226; Configuring printer settings • Viewing and printing documents and photos • Setting up and using your printer model • Caring for ? We're committed to make sure you looking for and maintaining the printer • Troubleshooting and solving problems Find it here Setup documentation...to make sure you for choosing this printer! Learning about the printer Thank you check the latest updates on the Lexmark Web site at www.lexmark.com/publications/. Learning about the printer 9 To get the most out of our knowledgeable support representatives will meet your...
...8226; Configuring printer settings • Viewing and printing documents and photos • Setting up and using your printer model • Caring for ? We're committed to make sure you looking for and maintaining the printer • Troubleshooting and solving problems Find it here Setup documentation...to make sure you for choosing this printer! Learning about the printer Thank you check the latest updates on the Lexmark Web site at www.lexmark.com/publications/. Learning about the printer 9 To get the most out of our knowledgeable support representatives will meet your...
User's Guide
Page 176
.... Close front door Close the front door of these possibilities, turn the printer off, wait for the message to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are basic printer problems, or the... about 10 seconds, and then turn the printer back on . Warning-Potential Damage: Do not turn the printer off while this message appears on . Troubleshooting Solving basic printer problems If there are correct. Check the printer power switch. • The printer cable is completed...
.... Close front door Close the front door of these possibilities, turn the printer off, wait for the message to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are basic printer problems, or the... about 10 seconds, and then turn the printer back on . Warning-Potential Damage: Do not turn the printer off while this message appears on . Troubleshooting Solving basic printer problems If there are correct. Check the printer power switch. • The printer cable is completed...
User's Guide
Page 177
...display, indicating the percentage of processing time completed. Fax Station Name not set up The Fax Station Name has not been entered. Troubleshooting 177 If the message appears again, then contact your system support person. DO NOT TOUCH Reading flash data DO NOT POWER OFF ... more of the following : • Press the arrow buttons until Continue appears, and then press to download valid network printing code for the internal print server. Warning-Potential Damage: Do not power off while this message appears. Invalid Network Code You need to download valid ...
...display, indicating the percentage of processing time completed. Fax Station Name not set up The Fax Station Name has not been entered. Troubleshooting 177 If the message appears again, then contact your system support person. DO NOT TOUCH Reading flash data DO NOT POWER OFF ... more of the following : • Press the arrow buttons until Continue appears, and then press to download valid network printing code for the internal print server. Warning-Potential Damage: Do not power off while this message appears. Invalid Network Code You need to download valid ...
User's Guide
Page 178
...• Reduce the number of the following : • Load the specified paper in the fax and try to clear. Network indicates that an internal print server is installed inside the printer or that the printer is disabled. the fax is using the standard network port built into the printer system... with the correct paper type and size. • Cancel the current job. Line busy A fax number is dialed, but no connection is made. Troubleshooting 178 No analog phone line The analog phone line was not detected; Wait for the message to the network. No answer A fax number is dialed...
...• Reduce the number of the following : • Load the specified paper in the fax and try to clear. Network indicates that an internal print server is installed inside the printer or that the printer is disabled. the fax is using the standard network port built into the printer system... with the correct paper type and size. • Cancel the current job. Line busy A fax number is dialed, but no connection is made. Troubleshooting 178 No analog phone line The analog phone line was not detected; Wait for the message to the network. No answer A fax number is dialed...
User's Guide
Page 179
... message to clear. Remove paper from standard output bin Remove the stack of the following: • Replace the toner cartridge. • Press to clear. Troubleshooting 179 Programming Engine Code DO NOT POWER OFF Wait for sending The scanning process of a fax job completed, but the job is not sent yet... because another fax job is being sent or received. Queued for the message to clear the message and continue printing. Scanner Jam Access Cover Open Close the bottom ADF door to clear. The message clears when the cover is open. Toner is low Try...
... message to clear. Remove paper from standard output bin Remove the stack of the following: • Replace the toner cartridge. • Press to clear. Troubleshooting 179 Programming Engine Code DO NOT POWER OFF Wait for sending The scanning process of a fax job completed, but the job is not sent yet... because another fax job is being sent or received. Queued for the message to clear the message and continue printing. Scanner Jam Access Cover Open Close the bottom ADF door to clear. The message clears when the cover is open. Toner is low Try...
User's Guide
Page 180
...of the paper in the tray. 35 Insufficient memory to support Resource Save feature The printer lacks sufficient memory to disable Resource Save and continue printing. 37 Insufficient memory for redial The printer is using a USB cable connection. Try one or more of the following : • Press ...Continue appears, and then press continue printing. • Delete fonts, macros, and other data in USB hub, and these flash drives are not supported. to redial the fax number. USB/USB The printer is waiting to stop the defragment operation and Troubleshooting 180 The USB port is the ...
...of the paper in the tray. 35 Insufficient memory to support Resource Save feature The printer lacks sufficient memory to disable Resource Save and continue printing. 37 Insufficient memory for redial The printer is using a USB cable connection. Try one or more of the following : • Press ...Continue appears, and then press continue printing. • Delete fonts, macros, and other data in USB hub, and these flash drives are not supported. to redial the fax number. USB/USB The printer is waiting to stop the defragment operation and Troubleshooting 180 The USB port is the ...
User's Guide
Page 181
Troubleshooting 181 to continue printing. • Format the flash memory. If the error message remains, the flash memory may not have printed Try one or more of the print job. • Cancel the current print job. Downloaded fonts and macros not previously stored in flash memory are deleted. •...• Press the arrow buttons until Continue appears, and then press to the associated network interface. to clear the message and continue printing. 51 Defective flash detected Try one or more of the following: • Replace the defective flash memory card. • Press the...
Troubleshooting 181 to continue printing. • Format the flash memory. If the error message remains, the flash memory may not have printed Try one or more of the print job. • Cancel the current print job. Downloaded fonts and macros not previously stored in flash memory are deleted. •...• Press the arrow buttons until Continue appears, and then press to the associated network interface. to clear the message and continue printing. 51 Defective flash detected Try one or more of the following: • Replace the defective flash memory card. • Press the...
User's Guide
Page 182
...the power off and then back on to reset the printer. • Upgrade (flash) the network firmware in the printer or print server. Troubleshooting 182 to continue printing. 56 Standard USB port disabled Try one or more of the following : • The printer discards any data received through the...flash memory. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on. • Press to clear the message and continue printing. 58 Too many trays attached 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Remove the additional trays. 4 Connect...
...the power off and then back on to reset the printer. • Upgrade (flash) the network firmware in the printer or print server. Troubleshooting 182 to continue printing. 56 Standard USB port disabled Try one or more of the following : • The printer discards any data received through the...flash memory. 4 Connect the power cord to a properly grounded outlet. 5 Turn the printer back on. • Press to clear the message and continue printing. 58 Too many trays attached 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Remove the additional trays. 4 Connect...
User's Guide
Page 183
... the jam. 3 Replace the photoconductor kit and toner cartridge if you removed it. 4 Close any open doors or trays. 5 Press to continue printing. 201.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. 1 Open the front door, and then...jam. 3 Replace the photoconductor kit and toner cartridge unit. 4 Close the front door. 5 Press to continue printing. 202.yy Paper jam The message indicates either where the paper is exhausted. Troubleshooting 183 84 Replace PC Kit The photoconductor kit is jammed or the number of pages jammed. 1 Open the front...
... the jam. 3 Replace the photoconductor kit and toner cartridge if you removed it. 4 Close any open doors or trays. 5 Press to continue printing. 201.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. 1 Open the front door, and then...jam. 3 Replace the photoconductor kit and toner cartridge unit. 4 Close the front door. 5 Press to continue printing. 202.yy Paper jam The message indicates either where the paper is exhausted. Troubleshooting 183 84 Replace PC Kit The photoconductor kit is jammed or the number of pages jammed. 1 Open the front...
User's Guide
Page 184
Troubleshooting 184 231.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. 1 Open the front door. 2 Open the rear door. 3 Remove the jam. 4 Close both doors. 5 Press to continue printing. 233.yy Paper jam The message indicates either where the paper is jammed ... open the rear door. • Remove Tray 1, and then depress the lever. 2 Remove the jam. 3 Close any open doors or trays. 4 Press to continue printing. 235.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. 1 Remove the jam from the standard...
Troubleshooting 184 231.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. 1 Open the front door. 2 Open the rear door. 3 Remove the jam. 4 Close both doors. 5 Press to continue printing. 233.yy Paper jam The message indicates either where the paper is jammed ... open the rear door. • Remove Tray 1, and then depress the lever. 2 Remove the jam. 3 Close any open doors or trays. 4 Press to continue printing. 235.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. 1 Remove the jam from the standard...
User's Guide
Page 185
...placed in the ADF. 1 Flex and fan the pages. 2 Place the pages in the ADF. Troubleshooting 185 24x.yy Paper jam The message indicates either where the paper is jammed or the number of ... kit and toner cartridge if you removed them. 4 Close any open doors or trays. 5 Press to continue printing. 251.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. ... more pages through the ADF. 1 Remove all pages from the multipurpose feeder. 2 Press to continue printing. 290-292 ADF Scanning Jams The scanner failed to scan using the ADF, but there is no paper...
...placed in the ADF. 1 Flex and fan the pages. 2 Place the pages in the ADF. Troubleshooting 185 24x.yy Paper jam The message indicates either where the paper is jammed or the number of ... kit and toner cartridge if you removed them. 4 Close any open doors or trays. 5 Press to continue printing. 251.yy Paper jam The message indicates either where the paper is jammed or the number of pages jammed. ... more pages through the ADF. 1 Remove all pages from the multipurpose feeder. 2 Press to continue printing. 290-292 ADF Scanning Jams The scanner failed to scan using the ADF, but there is no paper...
User's Guide
Page 186
... sure Ready or Power Saver appears on the display before sending a job to print. Note: The message clears when the pages are possible solutions. Troubleshooting 186 Solving printing problems Jobs do not print These are removed from the ADF. 2 Flex and fan the pages. 3 Place the pages in the ADF. 4 Adjust the ADF guides...
... sure Ready or Power Saver appears on the display before sending a job to print. Note: The message clears when the pages are possible solutions. Troubleshooting 186 Solving printing problems Jobs do not print These are removed from the ADF. 2 Flex and fan the pages. 3 Place the pages in the ADF. 4 Adjust the ADF guides...
User's Guide
Page 231
...background shading 205 toner rubs off 205 toner specks 206 print quality, poor avoiding by selecting paper and specialty media 55 Index 231 print troubleshooting incorrect characters print 188 incorrect margins 202 job prints from wrong tray 188 job prints on wrong paper 188 job takes longer than expected 187... jobs do not print 186 Large jobs do not collate 188 multiple-language PDFs do not print 187 paper curl ...
...background shading 205 toner rubs off 205 toner specks 206 print quality, poor avoiding by selecting paper and specialty media 55 Index 231 print troubleshooting incorrect characters print 188 incorrect margins 202 job prints from wrong tray 188 job prints on wrong paper 188 job takes longer than expected 187... jobs do not print 186 Large jobs do not collate 188 multiple-language PDFs do not print 187 paper curl ...
