Technical Reference
Page 46
PJL messages for auto-continuable conditions = Supported X = Not supported Message Status code Intervention Required - 30014 PPDS Font Error Intervention Required - 30016 Insufficient Collation Area Intervention Required - 30016 Insufficient Defragment Memory Intervention Required -...May Not Be Restored Printer model Return string X264dn, X363dn, X364dn, X364dw X463de, X464de, X466de, X466dte, X466dwe 50 PPDS Font Error 37 Insufficient Collation Area 37 Insufficient X Defrag Memory 37 Insufficient X Memory 37 Insufficient X X memory for Flash Memory Defragment operation 37...
PJL messages for auto-continuable conditions = Supported X = Not supported Message Status code Intervention Required - 30014 PPDS Font Error Intervention Required - 30016 Insufficient Collation Area Intervention Required - 30016 Insufficient Defragment Memory Intervention Required -...May Not Be Restored Printer model Return string X264dn, X363dn, X364dn, X364dw X463de, X464de, X466de, X466dte, X466dwe 50 PPDS Font Error 37 Insufficient Collation Area 37 Insufficient X Defrag Memory 37 Insufficient X Memory 37 Insufficient X X memory for Flash Memory Defragment operation 37...
Technical Reference
Page 47
... supported Message Status code Intervention Required - 30016 Held Jobs May Not Be Restored Intervention Required - 30017 Complex Page Intervention Required - 30018 Parallel Error Intervention Required - 30018 Serial Option Error Intervention Required - 30018 Network Software Error Intervention Required - 30018 Standard Serial Error Intervention Required - 30018 Network Software Error Intervention Required - 30018 Network Software Error Intervention Required - 30018 Standard...
... supported Message Status code Intervention Required - 30016 Held Jobs May Not Be Restored Intervention Required - 30017 Complex Page Intervention Required - 30018 Parallel Error Intervention Required - 30018 Serial Option Error Intervention Required - 30018 Network Software Error Intervention Required - 30018 Standard Serial Error Intervention Required - 30018 Network Software Error Intervention Required - 30018 Network Software Error Intervention Required - 30018 Standard...
Technical Reference
Page 49
... Ser Fax X X Connection Lost 54 Serial X X Option Error Appendix B: PJL support 49 = Supported X = Not supported Message Status code Intervention Required - 30075 Scheduled Maintenance Intervention Required - 30075 Scheduled Maintenance Intervention...- 30107 Insert Stapler Intervention Required - 30107 Priming Failed Intervention Required - 30112 Network Software Error Intervention Required - 30112 Serial Fax Connection Lost Intervention Required - 30112 Serial Option Error Return string 80 Scheduled Maintenance Printer model X264dn, X363dn, X364dn, X364dw X463de, X464de, ...
... Ser Fax X X Connection Lost 54 Serial X X Option Error Appendix B: PJL support 49 = Supported X = Not supported Message Status code Intervention Required - 30075 Scheduled Maintenance Intervention Required - 30075 Scheduled Maintenance Intervention...- 30107 Insert Stapler Intervention Required - 30107 Priming Failed Intervention Required - 30112 Network Software Error Intervention Required - 30112 Serial Fax Connection Lost Intervention Required - 30112 Serial Option Error Return string 80 Scheduled Maintenance Printer model X264dn, X363dn, X364dn, X364dw X463de, X464de, ...
Technical Reference
Page 55
= Supported X = Not supported Printer model Message Status code Return string X264dn, X363dn, X364dn, X364dw X463de, X464de, X466de, X466dte, X466dwe Intervention Required - 40021 31 Replace X X Defective Print Cartridge... Intervention Required - 40021 32.yy Cartridge X X Unsupported Cartridge part number unsupported by device Intervention Required - 40021 40 Tray Size X X Tray Size Sense Error Sense Error Intervention Required - 40021 41 Open Bin 1 Exit X X Open Bin Exit Tray Tray Intervention Required - 40021 42.xy Cartridge X X Cartridge Region region ...
= Supported X = Not supported Printer model Message Status code Return string X264dn, X363dn, X364dn, X364dw X463de, X464de, X466de, X466dte, X466dwe Intervention Required - 40021 31 Replace X X Defective Print Cartridge... Intervention Required - 40021 32.yy Cartridge X X Unsupported Cartridge part number unsupported by device Intervention Required - 40021 40 Tray Size X X Tray Size Sense Error Sense Error Intervention Required - 40021 41 Open Bin 1 Exit X X Open Bin Exit Tray Tray Intervention Required - 40021 42.xy Cartridge X X Cartridge Region region ...
Technical Reference
Page 57
... = Supported X = Not supported Printer model Message Status code Return string X264dn, X363dn, X364dn, X364dw X463de, X464de, X466de, X466dte, X466dwe Intervention Required - 40029 Reattach Output X X Reattach Output Bin Bin Intervention Required - 40030 33 Tray Config X X Tray Config Error Error Intervention Required - 40030 58 Input config X X Input Config Error error Intervention Required - 40030 58 Too Many Bins...
... = Supported X = Not supported Printer model Message Status code Return string X264dn, X363dn, X364dn, X364dw X463de, X464de, X466de, X466dte, X466dwe Intervention Required - 40029 Reattach Output X X Reattach Output Bin Bin Intervention Required - 40030 33 Tray Config X X Tray Config Error Error Intervention Required - 40030 58 Input config X X Input Config Error error Intervention Required - 40030 58 Too Many Bins...
Technical Reference
Page 76
... number of jammed pages in the printer. Service errors = Supported X = Not supported Message ALL SERVICE MESSAGES Error code 50000 Printer model X264dn, X363dn, X364dn, X364dw X463de, X464de, X466de, X466dte, X466dwe X X Appendix B: PJL support 76 y represents the tray number. = Supported X = Not supported Printer model Message Status code X264dn, X363dn, X364dn, X364dw X463de, X464de, X466de, X466dte...
... number of jammed pages in the printer. Service errors = Supported X = Not supported Message ALL SERVICE MESSAGES Error code 50000 Printer model X264dn, X363dn, X364dn, X364dw X463de, X464de, X466de, X466dte, X466dwe X X Appendix B: PJL support 76 y represents the tray number. = Supported X = Not supported Printer model Message Status code X264dn, X363dn, X364dn, X364dw X463de, X464de, X466de, X466dte...
Card Stock & Label Guide
Page 11
... error-free operation of the raised image. Basic form design When designing forms, include a non-print area of 8.38 mm (0.33 in.) at the top of the form for your printer, locate your forms require landscape orientation, be aware that variations in .) on both sides of non-Lexmark ..., see "Perforations and die-cuts" on the leading edge of the media. (This is the preferred layout, especially if you are printing bar codes. Warranty service does not include repair of failures caused by: • modification or attachments • accidents or misuse • unsuitable physical or operating...
... error-free operation of the raised image. Basic form design When designing forms, include a non-print area of 8.38 mm (0.33 in.) at the top of the form for your printer, locate your forms require landscape orientation, be aware that variations in .) on both sides of non-Lexmark ..., see "Perforations and die-cuts" on the leading edge of the media. (This is the preferred layout, especially if you are printing bar codes. Warranty service does not include repair of failures caused by: • modification or attachments • accidents or misuse • unsuitable physical or operating...
User's Guide
Page 140
Assists in hexadecimal and character representation and control codes are loaded back into flash memory. Note: Off is the factory default setting. Description Prints a page containing the PostScript error Note: Off is the factory default setting. The estimate is printed on a page. When formatting is complete, the downloads ...Off On PDF menu Menu item Scale to Fit No Yes Annotations Do Not Print Print PostScript menu Menu item Print PS Error On Off Description Prepares the flash memory to receive new data by retrieving lost storage space Warning-Potential Damage: Do not turn...
Assists in hexadecimal and character representation and control codes are loaded back into flash memory. Note: Off is the factory default setting. Description Prints a page containing the PostScript error Note: Off is the factory default setting. The estimate is printed on a page. When formatting is complete, the downloads ...Off On PDF menu Menu item Scale to Fit No Yes Annotations Do Not Print Print PostScript menu Menu item Print PS Error On Off Description Prepares the flash memory to receive new data by retrieving lost storage space Warning-Potential Damage: Do not turn...
Service Manual
Page 3
... 1-12 Diagnostics information 2-1 Start 2-1 Overview of the operator panel and menus 2-2 Understanding the operator panel 2-2 Operator panel buttons 2-2 Diagram of the printer menus 2-5 Messages and error codes 2-6 User attendance messages 2-6 Cartridge error messages 2-11 Paper jam error codes (200-series 2-11 Service error codes 2-17 Symptom tables 2-23 POST symptom table 2-23 iii
... 1-12 Diagnostics information 2-1 Start 2-1 Overview of the operator panel and menus 2-2 Understanding the operator panel 2-2 Operator panel buttons 2-2 Diagram of the printer menus 2-5 Messages and error codes 2-6 User attendance messages 2-6 Cartridge error messages 2-11 Paper jam error codes (200-series 2-11 Service error codes 2-17 Symptom tables 2-23 POST symptom table 2-23 iii
Service Manual
Page 21
General information The Lexmark™ X364dw, X364dn, X363dn, and X264dn are monochrome laser printers designed for more information. See "Repair information" on page 2-1 for single users or small workgroups. Use the error code charts, symptom index, and service checks to help identify parts. General information 1-1 See "Diagnostics information" on page 4-1 to determine the symptom...
General information The Lexmark™ X364dw, X364dn, X363dn, and X264dn are monochrome laser printers designed for more information. See "Repair information" on page 2-1 for single users or small workgroups. Use the error code charts, symptom index, and service checks to help identify parts. General information 1-1 See "Diagnostics information" on page 4-1 to determine the symptom...
Service Manual
Page 31
7013-XXX Fax specifications Phone network connectivity Phone networks types supported ITU COMPATIBILITY Standard Resolution Fine Superfine Ultrafine Coding Modem speed Compression Error correction Line interface selection Modular Plug Out Band Signal Level Input Level Range Ring Detection PSTN or analog PABX (RJ-11) Group 3/ECM 8 x 3.85 pels/...
7013-XXX Fax specifications Phone network connectivity Phone networks types supported ITU COMPATIBILITY Standard Resolution Fine Superfine Ultrafine Coding Modem speed Compression Error correction Line interface selection Modular Plug Out Band Signal Level Input Level Range Ring Detection PSTN or analog PABX (RJ-11) Group 3/ECM 8 x 3.85 pels/...
Service Manual
Page 32
... check Customer Replaceable Unit Customer Setup Clockwise Double byte character set Direct Current Dual Inline Memory Module Downloadable emulator Dynamic random access memory Digital multimeter Error correcting code Error correction mode Enhanced Data Out Electrical Erasable Programmable Read-Only Memory External Network Adapter End of line Electrophotographic process Erasable programmable read-only memory...
... check Customer Replaceable Unit Customer Setup Clockwise Double byte character set Direct Current Dual Inline Memory Module Downloadable emulator Dynamic random access memory Digital multimeter Error correcting code Error correction mode Enhanced Data Out Electrical Erasable Programmable Read-Only Memory External Network Adapter End of line Electrophotographic process Erasable programmable read-only memory...
Service Manual
Page 40
... in the source indicated. • Load the input source with the correct type and size media. • Cancel the current job. 7013-XXX Messages and error codes User attendance messages The printer control panel displays messages describing the current state of the printer and indicates possible printer problems that tray is missing...
... in the source indicated. • Load the input source with the correct type and size media. • Cancel the current job. 7013-XXX Messages and error codes User attendance messages The printer control panel displays messages describing the current state of the printer and indicates possible printer problems that tray is missing...
Service Manual
Page 45
...Inspect the input sensor flag and replace it if it does not rotate freely or is loose, then replace it. 7013-XXX Cartridge error messages Error 30 31 32 Description Invalid refill Missing or defective cartridge Unsupported print cartridge Action Replace the cartridge. Repeating jams or jam messages can... Remove the toner cartridge/PC kit. The media is pointed upward and out of the specified length. • Faulty media feed clutch. Paper jam error codes (200-series) Note: The Event log (See "Event Log" on page 2-43. 200.04 The media at the input Check the printhead. ...
...Inspect the input sensor flag and replace it if it does not rotate freely or is loose, then replace it. 7013-XXX Cartridge error messages Error 30 31 32 Description Invalid refill Missing or defective cartridge Unsupported print cartridge Action Replace the cartridge. Repeating jams or jam messages can... Remove the toner cartridge/PC kit. The media is pointed upward and out of the specified length. • Faulty media feed clutch. Paper jam error codes (200-series) Note: The Event log (See "Event Log" on page 2-43. 200.04 The media at the input Check the printhead. ...
Service Manual
Page 51
... page 2-44. Scanner failure: carriage failed to home or move to temporarily recover from the error condition. Diagnostics information 2-17 Error Description Action 8xx.xx Scanner service errors 840.01 Scanner disabled: the scanner is posted when the MFP PORs. See "840.xx service... put into POR to desired position Scanner Failure: ADF mechanical failure Carriage mechanical failure. scanner module. 7013-XXX Service error codes Service error codes are generally non-recoverable except in an intermittent condition when the printer can be Enter the configuration menu, and re-...
... page 2-44. Scanner failure: carriage failed to home or move to temporarily recover from the error condition. Diagnostics information 2-17 Error Description Action 8xx.xx Scanner service errors 840.01 Scanner disabled: the scanner is posted when the MFP PORs. See "840.xx service... put into POR to desired position Scanner Failure: ADF mechanical failure Carriage mechanical failure. scanner module. 7013-XXX Service error codes Service error codes are generally non-recoverable except in an intermittent condition when the printer can be Enter the configuration menu, and re-...
Service Manual
Page 87
... used to transmit and receive faxes. Go to step 8. If the setting is with the fax error code table. Go to step 7. 7 Have the system administrator verify that the correct country code for the error. Can it send a fax? 14 Press **411 to step 12. Select "Print Logs". Go to enter .../SE Menu. Go to the modem card and wall jack. Properly connect the phone line to step 14. the VOIP server is selected. See "Service error codes" on page 2-17. Stop here. Go to receive faxes. Disable Behind a PABX, and go to the modem card and the wall jack? The...
... used to transmit and receive faxes. Go to step 8. If the setting is with the fax error code table. Go to step 7. 7 Have the system administrator verify that the correct country code for the error. Can it send a fax? 14 Press **411 to step 12. Select "Print Logs". Go to enter .../SE Menu. Go to the modem card and wall jack. Properly connect the phone line to step 14. the VOIP server is selected. See "Service error codes" on page 2-17. Stop here. Go to receive faxes. Disable Behind a PABX, and go to the modem card and the wall jack? The...
Service Manual
Page 90
... remote number from the banned fax list. Recommended adjustment range is between -33db and -48db (in the banned fax list? Check the error code being reported. Problem resolved. Go to step 19. Contact your second-level of 2db. Test by adjusting the received signal level by decreasing...-45db will increase the received signal level by 2db, and changing it to step 20. Press **411 to the Administrator menu. See "Service error codes" on page 2-57. 2-56 Service Manual Go to -41db will decrease the received signal level by 2db. Analog Fax Settings submenu. Adjust the...
... remote number from the banned fax list. Recommended adjustment range is between -33db and -48db (in the banned fax list? Check the error code being reported. Problem resolved. Go to step 19. Contact your second-level of 2db. Test by adjusting the received signal level by decreasing...-45db will increase the received signal level by 2db, and changing it to step 20. Press **411 to the Administrator menu. See "Service error codes" on page 2-57. 2-56 Service Manual Go to -41db will decrease the received signal level by 2db. Analog Fax Settings submenu. Adjust the...
Service Manual
Page 107
..., and press Select ( ). 2. Select Display Log, and press Select ( ). to view Press Back ( ) to return to view additional error codes. Event Log Display Log The event log provides a history of its bare drum • Prints patches on the drum and measures the drum's ...the transfer roll • Calculates reflectivity ratios and operating points in position 12 (if 12 errors have occurred on the operator panel to three error codes display at a time. The most recent errors that this setting executes, the printer performs the following: • Calibrates its toner density ...
..., and press Select ( ). 2. Select Display Log, and press Select ( ). to view Press Back ( ) to return to view additional error codes. Event Log Display Log The event log provides a history of its bare drum • Prints patches on the drum and measures the drum's ...the transfer roll • Calculates reflectivity ratios and operating points in position 12 (if 12 errors have occurred on the operator panel to three error codes display at a time. The most recent errors that this setting executes, the printer performs the following: • Calibrates its toner density ...
Service Manual
Page 244
...3-7 duplex Quick Test 3-9 Top Margin 3-10 duplex ADF rear cover removal 4-18 E Energy Conserve 3-28 EP Defaults 3-14 error messages service error codes 2-17 user attendance messages 2-6 ESD-sensitive parts 4-1 event log configuration menu 3-27 Exit config menu 3-32 F Factory Defaults...a duplex ADF 3-30 manually register the flatbed 3-31 media jams 3-34 memu settings page 3-27 menus Menu Settings Page 3-27 messages service error codes 2-17 user attendance messages 2-6 min copy memory 3-29 miscellaneous tests 3-6 models comparison 1-1 diagrams 5-1, 5-2 operator panels 1-2 trays available 1-6 modem...
...3-7 duplex Quick Test 3-9 Top Margin 3-10 duplex ADF rear cover removal 4-18 E Energy Conserve 3-28 EP Defaults 3-14 error messages service error codes 2-17 user attendance messages 2-6 ESD-sensitive parts 4-1 event log configuration menu 3-27 Exit config menu 3-32 F Factory Defaults...a duplex ADF 3-30 manually register the flatbed 3-31 media jams 3-34 memu settings page 3-27 menus Menu Settings Page 3-27 messages service error codes 2-17 user attendance messages 2-6 min copy memory 3-29 miscellaneous tests 3-6 models comparison 1-1 diagrams 5-1, 5-2 operator panels 1-2 trays available 1-6 modem...
Service Manual
Page 245
...back of page 2-39 white or black lines 2-39 printhead 2-43 scanner, fax, copy 840xx error check 2-44 ADF cover open 2-48 ADF duplex service check 2-51 ADF feed errors 2-50 ADF paper am 2-49 black page or blank page 2-46 CCD service check 2-46 ... reception service check 2-55 fax transmission service check 2-53 flatbed home position 2-47 flatbed motor 2-46 modem service check 2-52 transfer roll 2-43 service error codes 2-17 special tools 1-12 specifications connectivity 1-5 digital imaging 1-9 fax 1-11 input trays 1-6 memory 1-3 operating systems 1-5 photoconductor capacity 1-6 print media ...
...back of page 2-39 white or black lines 2-39 printhead 2-43 scanner, fax, copy 840xx error check 2-44 ADF cover open 2-48 ADF duplex service check 2-51 ADF feed errors 2-50 ADF paper am 2-49 black page or blank page 2-46 CCD service check 2-46 ... reception service check 2-55 fax transmission service check 2-53 flatbed home position 2-47 flatbed motor 2-46 modem service check 2-52 transfer roll 2-43 service error codes 2-17 special tools 1-12 specifications connectivity 1-5 digital imaging 1-9 fax 1-11 input trays 1-6 memory 1-3 operating systems 1-5 photoconductor capacity 1-6 print media ...