User's Guide
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...• Use the Service Center to printer maintenance tasks and customer support. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer •... any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 114 • "Printhead errors" on page 114 • "Software did not install" on . To open the Service Center, use one of these methods: Method 1...
...• Use the Service Center to printer maintenance tasks and customer support. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer •... any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 114 • "Printhead errors" on page 114 • "Software did not install" on . To open the Service Center, use one of these methods: Method 1...
User's Guide
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...on page 118 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Troubleshooting 114 The printer resets and starts the initial printer... setup. 3 Complete the initial printer setup. Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen, ...
...on page 118 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Troubleshooting 114 The printer resets and starts the initial printer... setup. 3 Complete the initial printer setup. Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen, ...
User's Guide
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...: If removing and reinserting the printhead does not resolve the error, then contact technical support. Before you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a ...print job, then try removing and reinstalling the software. Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean...
...: If removing and reinserting the printhead does not resolve the error, then contact technical support. Before you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a ...print job, then try removing and reinstalling the software. Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean...
User's Guide
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... not print or is damaged, then use a new one or more of the printhead. 3 Close the printer. The cartridges should click firmly into the wall outlet, ... pop-up menu, choose your printer, and then click Add. Note: If you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. ... cable is missing pages If the "Before you continue to have connected to a defective port. You may have problems, then try either of the following : MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn on the computer...
... not print or is damaged, then use a new one or more of the printhead. 3 Close the printer. The cartridges should click firmly into the wall outlet, ... pop-up menu, choose your printer, and then click Add. Note: If you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. ... cable is missing pages If the "Before you continue to have connected to a defective port. You may have problems, then try either of the following : MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn on the computer...
User's Guide
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...CHECK THE USB CONNECTION 1 Check the USB cable for three seconds to a defective port. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see "Replacing ink cartridges" on the computer. Press and hold 2 Pull out the power cord from the power supply... If you continue to have connected to turn off the printer. Note: Make sure the printer is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the home screen of the computer. REMOVE AND REINSTALL THE PRINTER ...
...CHECK THE USB CONNECTION 1 Check the USB cable for three seconds to a defective port. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see "Replacing ink cartridges" on the computer. Press and hold 2 Pull out the power cord from the power supply... If you continue to have connected to turn off the printer. Note: Make sure the printer is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the home screen of the computer. REMOVE AND REINSTALL THE PRINTER ...
User's Guide
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...ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Troubleshooting 123 Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • ...ink cartridges. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on printed image If the "Before you troubleshoot"...
...ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Troubleshooting 123 Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • ...ink cartridges. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on printed image If the "Before you troubleshoot"...
User's Guide
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...not respond 118 printer printing blank pages 117 printer problems, basic solutions 113 printer software installing 27 uninstalling 26 printer solutions 106 printer, setting as default 56 printhead aligning 110 printhead access location 10 printhead error 114 printhead nozzles cleaning 110 printing collate 39 custom-size ... 55 printing in draft mode 56 printing mode changing 56 proof sheet using 49 protocol 104 publications finding 8 R recycling 7 Lexmark products 15 WEEE statement 149 reducing an image 62 repeating an image 63 replacing ink cartridges 14 resetting internal wireless print server ...
...not respond 118 printer printing blank pages 117 printer problems, basic solutions 113 printer software installing 27 uninstalling 26 printer solutions 106 printer, setting as default 56 printhead aligning 110 printhead access location 10 printhead error 114 printhead nozzles cleaning 110 printing collate 39 custom-size ... 55 printing in draft mode 56 printing mode changing 56 proof sheet using 49 protocol 104 publications finding 8 R recycling 7 Lexmark products 15 WEEE statement 149 reducing an image 62 repeating an image 63 replacing ink cartridges 14 resetting internal wireless print server ...
User's Guide
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...loading 34 tray loading paper 28 troubleshooting checking an unresponsive printer 113 contacting technical support 113 Service Center 113 solving basic printer problems 113 wireless network 129 troubleshooting, copy scanner unit does not close 124 troubleshooting, copy and scan cannot scan to computer over... incorrect language appears on display 114 page does not print 116 printer does not respond 118 printer printing blank pages 117 printhead error 114 software did not install 115 troubleshooting, wireless cannot print over wireless network 133 changing wireless settings after installation (Mac...
...loading 34 tray loading paper 28 troubleshooting checking an unresponsive printer 113 contacting technical support 113 Service Center 113 solving basic printer problems 113 wireless network 129 troubleshooting, copy scanner unit does not close 124 troubleshooting, copy and scan cannot scan to computer over... incorrect language appears on display 114 page does not print 116 printer does not respond 118 printer printing blank pages 117 printhead error 114 software did not install 115 troubleshooting, wireless cannot print over wireless network 133 changing wireless settings after installation (Mac...
Quick Reference
Page 4
... using the printer software Software HelpHelp installed automatically with fewer cartridges. • Clean the printhead. It also includes information on troubleshooting common printer setup problems. For additional information about the printer The Quick Reference Guide contains basic instructions on both ...On selected printer models, this feature sets the printer to print documents using the "Clean Printhead" and "Deep Clean Printhead" features. You can be able to www.lexmark.com/recycle. Before replacing and recycling your old printer instead of the paper. Follow the...
... using the printer software Software HelpHelp installed automatically with fewer cartridges. • Clean the printhead. It also includes information on troubleshooting common printer setup problems. For additional information about the printer The Quick Reference Guide contains basic instructions on both ...On selected printer models, this feature sets the printer to print documents using the "Clean Printhead" and "Deep Clean Printhead" features. You can be able to www.lexmark.com/recycle. Before replacing and recycling your old printer instead of the paper. Follow the...
Quick Reference
Page 21
...checklist does not solve the problem, then try the following : REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 21 Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following... : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen, navigate to Use Factory Defaults: > Use Factory Defaults 2 Touch Yes. If Troubleshooting does not solve your problem Visit our Web site at support.lexmark...
...checklist does not solve the problem, then try the following : REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 21 Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following... : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen, navigate to Use Factory Defaults: > Use Factory Defaults 2 Touch Yes. If Troubleshooting does not solve your problem Visit our Web site at support.lexmark...
Quick Reference
Page 22
... the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. If the cable is damaged, then use a new one or more of the printhead. 3...when sending a print job, then try another USB port on the printer. You may have connected to have problems, then try removing and reinstalling the software. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer...
... the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. If the cable is damaged, then use a new one or more of the printhead. 3...when sending a print job, then try another USB port on the printer. You may have connected to have problems, then try removing and reinstalling the software. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer...
Quick Reference
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... AND REINSTALL THE PRINTER SOFTWARE Printer is properly seated, and then try either of the printer control panel, navigate to Deep Clean Printhead: > More Options > Deep Clean Printhead A cleaning page prints. 4 Navigate to a defective port. 2 From the printer pop-up the printer. If your printer does... the ink cartridges, see the Wireless troubleshooting section. If the cartridges do not seem to fit, make sure the printhead is printing blank pages Blank pages may have problems, then try another USB port on the list, then try installing the cartridges again. 2 Load plain paper. 3...
... AND REINSTALL THE PRINTER SOFTWARE Printer is properly seated, and then try either of the printer control panel, navigate to Deep Clean Printhead: > More Options > Deep Clean Printhead A cleaning page prints. 4 Navigate to a defective port. 2 From the printer pop-up the printer. If your printer does... the ink cartridges, see the Wireless troubleshooting section. If the cartridges do not seem to fit, make sure the printhead is printing blank pages Blank pages may have problems, then try another USB port on the list, then try installing the cartridges again. 2 Load plain paper. 3...