Lexmark Pro715 Support Question
Lexmark Pro715 Support Question
Find answers below for this question about Lexmark Pro715.Need a Lexmark Pro715 manual? We have 2 online manuals for this item!
Question posted by cookibloomfield on August 4th, 2014
I Get An Error Message That The Printhead Can't Move.
There is no paper jam and no other visible cause for the printhead problem
Current Answers
Answer #1: Posted by waelsaidani1 on August 5th, 2014 3:52 AM
waelsaidani1
Member since:
May 12th, 2013 Points: 19,501,787
Member since:
May 12th, 2013 Points: 19,501,787
Related Lexmark Pro715 Manual Pages
Quick Reference - Page 13
...printer to the printhead access area when no printhead is on both sides of a sheet of paper. • Remove paper jams.
13
Use the 20 Printhead access area
21 Jam clearance cover
To
Install the printhead...Sleep mode. Using the printer control panel
1
2
3
4
5
76
Use
To
1 Power
• Turn the printer on and off in Sleep mode.
• Printer status • Messages • Menus
3...
Quick Reference - Page 14
... to feed
or eject paper from the printer.
8 Redial 9 Pause
Display the last number dialed. Start a job, depending on the display.
• Return to the previous screen. • Exit from a menu level of the Setup menu to the top level of the previous mode.
• Clear current settings or error messages, and return to...
Quick Reference - Page 43
... on.
If Troubleshooting does not solve your problem
Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for paper jam messages, and clear any jams. • Check the ink cartridges, and install...
Quick Reference - Page 47
...to verify the connection status of paper while receiving the fax, then the printer saves the fax so you are ...the problem, then try connecting to the printer memory before you subscribe to a telephone, DSL, VoIP, or cable service before it .
1 From the printer control... software.
An error message appears on the PBX. Also, make sure that the following : • The printer, the computer,...
Quick Reference - Page 53
... an unresponsive printer 43 checking the dial tone 37 checklist
before you troubleshoot 43 fax troubleshooting 46 cleaning printhead nozzles 18
Communication not available message 50
configuring Wi...screen did not appear automatically 43 installing printer on wireless network (Macintosh) 41 on wireless network (Windows) 41 installing printer software 19
J
jam clearance cover location 12
L
language ...
User's Guide - Page 48
... a time.
Printing photos from a flash drive
1 Load photo paper. 2 Insert a flash drive or digital camera set to mass storage mode. If the camera USB selection is incorrect,
then the camera is detected as a flash drive, or an error message is displayed on the front of the printer. If necessary, press to make a selection.
5 Press...
User's Guide - Page 130
.... • Check the printer for error messages, and resolve any errors. • Check for telephone...problem
Visit our Web site at http://support.lexmark.com to find the following:
• Knowledgebase articles with the latest information and troubleshooting for your printer • Live online customer support • Contact numbers for paper jam messages, and clear any jams...
User's Guide - Page 135
... Hub are listed, then the USB port is enabled. REMOVE AND REINSTALL THE PRINTER SOFTWARE
Understanding printer messages
Alignment Problem
Try any markings on used paper, which could cause the alignment error message to reappear.
3 Close the printer. 4 Touch OK or press to retry, depending on your printer model. • Press to cancel the current print job. Cannot Collate Job...
User's Guide - Page 138
.... • Press to cancel the current job. Out of Paper in Tray [x]
Try one or more of the following:
• Press to clear the message. • Turn the printer off and then back on to reset the printer. Troubleshooting
138
Load [Paper Source] with [Size] [Type] Paper
Try one or more of the following:
• Load...
User's Guide - Page 139
...
Try one or more of the following:
• Insert the specified paper tray into the printer. • Press to clear the message. Printhead Error
Remove and reinsert the printhead
Warning-Potential Damage: Do not touch the cartridge contacts with bare hands to reduce the quality of the print job, and then try printing again. ...
User's Guide - Page 141
... one or more information.
• If the message appears even if the printhead is already installed, then see "Printhead Error" in the User's Guide. Troubleshooting
141
3 Close the printer. • Press to clear the message. • If your printer did not come with a printhead, then visit the Lexmark support Web site at
http://support.lexmark.com...
User's Guide - Page 143
... settings or the Administration settings from the printer to clear the message. • Turn the printer off and then back on page 150 Standard Network Software Error
Try one or more of the following :
• Press to enable the scanner.
Clearing paper jams
• "Paper jam in the printer" on page 144 • "Paper jam in the duplex unit" on page...
User's Guide - Page 155
... problems sending and receiving faxes, then check the connection first:
1 Check for a dial tone on page 158
For detailed descriptions of the printer.
Troubleshooting
155
MAKE SURE THE PRINTER SOFTWARE... 157 • "Cannot run the fax software" on page 158 • "Fax error messages on the printer control panel" on the telephone line by plugging an analog telephone into the wall jack...
User's Guide - Page 157
... checklist" does not solve the problem, then try one number on the telephone line). • The printer picks up space in the printer is correct for your network.
1 From the printer control panel, navigate to:
>...entered in the printer memory. An error message appears on the display when the printer memory is an analog device. Troubleshooting
157
Make sure that the printer is connected to...
User's Guide - Page 158
... code that appears on the printer control panel
Error Message: Remote Fax Error
Fax Mode Unsupported
What it ...PRINTER IS CONNECTED TO A TELEPHONE LINE
You need to press the correct code when a fax comes in the fax software. There may have
been a problem with the PostScript driver or the Universal Fax Driver.
The error...on
Letter‑size paper. Fax error messages on the display. MAKE...
User's Guide - Page 190
...
before you troubleshoot 130 fax troubleshooting 155 choosing a splitter, faxing 91 cleaning exterior of the printer 127 cleaning printhead nozzles 127 Close Printer 136 Club Internet 102 coated paper loading 37 collating copies 59 Communication Error 136 Communication not available message 167 computer slows down when printing 152 configuring fax settings 84, 85 IP address 103...
User's Guide - Page 191
... or darker 59 multiple page images on one
sheet 60 on both sides of the paper 61 Pages per Side 60 placing separator sheets between
copies 60 reducing an image 58 ...20
failed faxes retrieving 96
fax confirmation page 94 printer memory 96 transmission report 94
fax activity report 95 fax blocking
setting 84 fax error messages
Digital Line Detected 159 Failed To Connect 159 Fax...
User's Guide - Page 192
... cannot receive faxes 157 cannot run fax software 158 cannot send faxes 156 error messages, printer control panel 158 fax troubleshooting checklist 155 faxing Address Book 86 blocking 95 calling... wireless setup
instructions 102 Freebox 102 frequently asked questions
USB cable 117
G
glossy paper loading 37
Group Dial setting up 86
I
ID cards copying 58
improving scan ...
User's Guide - Page 194
... buttons 18 location 11 using 18 printer does not respond 134 printer memory fax 96 Printer Memory Full 139 printer messages Alignment Problem 135 Cannot Collate Job 135 Change [Paper Source] to [Size]
[Type] Paper 136
Change [Paper Source] to [Size] Paper 135
Close Printer 136 Communication Error 136 Duplex Unit Missing 136 Ink Cartridge Error 137 Ink Cartridge Missing 137 Ink...
User's Guide - Page 196
..., fax
cannot receive faxes 157 cannot run fax software 158 cannot send faxes 156 error messages, printer control
panel 158 troubleshooting, jams and misfeeds
paper jam in the ADF 147 paper jam in the duplex unit 146 paper jam in the exit tray 146 paper jam in the printer 144 paper or specialty media 150
troubleshooting, print cannot delete documents from print queue 134...
Similar Questions
How Can I Fix The Error Message-20 On My Lexmark Z45. Thank You. Dennis Obrien
How can I fix the error message-20 on my Lexmark Z45. Thank you.Dennis OBrien
How can I fix the error message-20 on my Lexmark Z45. Thank you.Dennis OBrien
(Posted by gulliver 10 years ago)
App For Printer Pro715
why is their no app or support for i phone to print without a computer?
why is their no app or support for i phone to print without a computer?
(Posted by jimmeevans 11 years ago)
Printer Is Showing Paper Jam All The Time But Is Not Jammed. Unable To Print Or
(Posted by hunters123 11 years ago)
Fax Paper Jam Issues
I had a paper jam occur when I recieved a fax. I clear out the paper jam and it resets and jams ever...
I had a paper jam occur when I recieved a fax. I clear out the paper jam and it resets and jams ever...
(Posted by mayo19 11 years ago)
Can't Scan. I Get An Error Message: Internal Twain Error: Bad Container Handle
(Posted by jdunsdon 11 years ago)