Lexmark Pro715 Support Question
Lexmark Pro715 Support Question
Find answers below for this question about Lexmark Pro715.Need a Lexmark Pro715 manual? We have 2 online manuals for this item!
Question posted by mayo19 on November 13th, 2012
Fax Paper Jam Issues
I had a paper jam occur when I recieved a fax. I clear out the paper jam and it resets and jams every time. This has went on about 15 times now. I have even tried to cancel the incoming fax but cant find how to do so. Help!
Current Answers
Answer #1: Posted by LexmarkListens on November 13th, 2012 9:40 AM
LexmarkListens
Member since:
July 1st, 2011 Points: 1,410,540
Member since:
July 1st, 2011 Points: 1,410,540
Try to check inside the printer if there's anything blocking the paper path. Also, check the duplexer at the back of the printer if there are any paper left inside.
If you're getting a paper jam when receiving a fax, most likely it will also jam when you try to print.
If the problem persists, please contact us via email or phone.
Lexmark Listens
Phone:
USA: 1-800-539-6275
Canada: (877) 856-5540
UK: 0800 121 4726
South Africa: 0800 981 435
Related Lexmark Pro715 Manual Pages
Quick Reference - Page 5
... automatically with the printer software.2 Click Help from discarded print jobs. • Use recycled paper. Help using less ink than one page image on one side of a sheet of paper.
• Print on your printer model).
• Use recycled paper. • Reduce the margins of time (the Sleep timeout).
• Share your printer. By selecting certain printer settings or tasks...
Quick Reference - Page 8
... yet. About your printer 6 Move the paper guides to the sides.
1
3
2
7 For A4‑ or legal‑size paper, extend the paper tray.
1
2
8 8 Load paper and adjust the paper guides.
1 2
Note: Make sure the paper is below the maximum fill line located on the edge of the paper tray. Overloading the tray can cause paper jams. 9 Insert the paper tray.
10...
Quick Reference - Page 13
... to Sleep mode. Press and hold for the printer, and if this port if you do not have a dedicated fax line for three seconds to turn off the printer.
2 Display
View:
Note: The display is installed... sides of a sheet of paper. • Remove paper jams.
13
Use the 20 Printhead access area
21 Jam clearance cover
To
Install the printhead.
About your printer
12
16 17
15 13
EXT LINE
14
EXT ...
Quick Reference - Page 45
...faxes" on the printer.
45
Cannot delete documents from the power
supply. 3 After one or more information, see the computer documentation. Troubleshooting
If the cartridges do not seem to fit, then make sure the printhead is properly seated, and then try installing the cartridges again. 2 Load plain, unmarked paper. 3 From the printer... more of Sleep mode, then reset the power: 1 Unplug the ...
Quick Reference - Page 53
... ADF output tray
location 12 ADF paper guide
location 12 ADF tray
location 12 aligning the printhead 18 answering machine
setting up 30 Automatic Document Feeder (ADF)
location 12
B
bidirectional communication enabling 50
broadcast fax, sending immediately 39
buttons printer control panel 13
C
Caller ID setting 37
canceling copy job 26 e‑mail 29...
User's Guide - Page 5
Contents
5
Setup troubleshooting...130 Understanding printer messages...135 Clearing paper jams...143 Print troubleshooting...150 Copy and scan troubleshooting...153 Fax troubleshooting...155 Network troubleshooting...160
Notices...172
Product information...172 Edition notice...172 Power consumption...176
Index...190
User's Guide - Page 11
...paper jams. Hold paper as they exit from the ADF. Operate the printer.
Use the
To
12 Scanner unit
Access the ink cartridges.
13 Ink cartridge access area Install, replace, or remove the ink cartridges.
14 Ethernet port
Connect your printer to a computer, a local network, an external DSL, or a cable modem.
15 USB port
Connect the printer... fax line for the printer, and if ...
User's Guide - Page 38
...paper jam.
• You load letter‑ or A4‑size label sheets. • The print side of the labels faces down. • The top of the labels feeds into the printer first. • The paper...8226; You remove any paper backing sheets from the transparencies before stacking, displaying, or storing. Note: Transparencies require more drying time. Loading paper and original documents
38
Load...
User's Guide - Page 45
... then click OK. 5 From the menu bar, choose File > Print. 6 From the Printer pop‑up menu, choose your envelope size.
Notes:
• Most envelopes use landscape orientation. • Make sure the same orientation is also selected in a paper jam. Partial sheets (with areas exposed by missing labels) may cause labels to within...
User's Guide - Page 130
... connected to the computer, print server, or network access point. • Check the printer for error messages, and resolve any errors. • Check for paper jam messages, and clear any jams. • Check the ink cartridges, and install new cartridges if necessary. • Turn the printer off, wait about 10 seconds, and then turn off the...
User's Guide - Page 134
... the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following :
CHECK THE USB CONNECTION
1 Check the USB cable for your printer software or firmware.
If the printer will not come out of Sleep mode, then reset the power:
1 Unplug the power cord from the power supply...
User's Guide - Page 140
Printhead Missing
Try one or more information, see "Replacing ink cartridges" in the User's Guide. Note: Make sure to install the ink cartridges into place.
5 Close the printer. Troubleshooting
140
3 Wipe the printhead contacts and the contacts inside the printhead carrier using a clean, lint‑free cloth.
4 Reinsert the printhead, and then close...
User's Guide - Page 143
... Error
Try one or more of the following :
• Touch OK or press , depending on your printer firmware.
For more information, contact customer support.
• Press to clear the message.
Clearing paper jams
• "Paper jam in the printer" on page 144 • "Paper jam in the duplex unit" on page 146 • "Paper jam in the tray or on to reset the printer.
USB...
User's Guide - Page 146
... out. Avoid unnecessarily touching these parts while clearing jams. Note: Make sure all paper fragments are sensitive. Paper jam in the duplex unit
Note: The parts inside the printer are removed.
2 Touch OK or press , depending on both sides, and then gently pull it out.
Note: Make sure all paper fragments are removed.
3 Insert the tray.
4 Touch...
User's Guide - Page 147
Avoid unnecessarily touching these parts while clearing jams.
Paper jam in the ADF (select models only)
Note: The parts inside the printer are removed.
3 Reinsert the duplex unit.
4 Touch OK or press , depending on your printer model. Troubleshooting
147
1 Push down the duplex latches, and then remove the duplex unit.
2 Firmly grasp the paper, and then gently pull...
User's Guide - Page 169
... to security or technical concerns. Be aware that your printer works for the VPN to allow split tunneling due to a VPN at the same time.
To check if the computer is not already checked. 7 Click Apply > OK, and then try to print again. Many different issues can sometimes refresh network connections and resolve connectivity...
User's Guide - Page 170
... wireless network communications. If you are not sure how to the correct network.
The printer or computer may have difficulty communicating with each other devices that came with your wireless... are three distinct channels on . Cordless phones (but these overlap. Try turning on your access point. To avoid this issue. Note: You must send a request to the wireless network or ...
User's Guide - Page 190
... turn on 91 Automatic Document Feeder (ADF) clearing a paper jam in 147 loading documents 40 location 10 paper capacity 40
automatic fax conversion setting 84
B
background, removing 61 backing material
cleaning 128 bidirectional communication
enabling 167 black and white scanning 68 blocking faxes 95 broadcast fax, sending
immediately 88 buttons
printer control panel 18
C
cable...
User's Guide - Page 193
... ordering 15 paper default settings saving 39 paper exit tray location 11 paper jam in the ADF 147 paper jam in the duplex unit 146 paper jam in the exit tray 146 paper jam in the printer 144 paper or specialty media misfeeds 150 paper stop location 10 paper tray loading envelopes or photo
cards 34 location 11 paper jam in the printer 144 Paper Tray [x] Detected 138 Paper Tray...
User's Guide - Page 196
...fax
cannot receive faxes 157 cannot run fax software 158 cannot send faxes 156 error messages, printer control
panel 158 troubleshooting, jams and misfeeds
paper jam in the ADF 147 paper jam in the duplex unit 146 paper jam in the exit tray 146 paper jam in the printer 144 paper...dry time
setting 51 TX report, fax 94
U
UK special wireless setup instructions 102
uninstalling printer ...
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