Network Guide
Page 2
... wireless installation instructions...6 Ethernet networking 8 Information you will need to set up the printer on an Ethernet network 8 Installing the printer on an Ethernet network...8 Troubleshooting 10 Network troubleshooting checklist...10 Locating IP addresses...11 Wireless troubleshooting...12 Notices 17 Edition notice...17 Networking glossary 18 Contents 2
... wireless installation instructions...6 Ethernet networking 8 Information you will need to set up the printer on an Ethernet network 8 Installing the printer on an Ethernet network...8 Troubleshooting 10 Network troubleshooting checklist...10 Locating IP addresses...11 Wireless troubleshooting...12 Notices 17 Edition notice...17 Networking glossary 18 Contents 2
Network Guide
Page 3
You will need to set up the printer on our Web site at www.lexmark.com/publications/. Note: The network WEP key and WPA passphrase are not secure and have no security information. Information you will need the following information: ... allows you to access the wireless access point settings, while the WEP key or WPA passphrase allows printers and computers to your wireless network and troubleshoot basic networking problems. For additional networking information or other information about the printer The Network Getting Started Guide helps you add the printer to join...
You will need to set up the printer on our Web site at www.lexmark.com/publications/. Note: The network WEP key and WPA passphrase are not secure and have no security information. Information you will need the following information: ... allows you to access the wireless access point settings, while the WEP key or WPA passphrase allows printers and computers to your wireless network and troubleshoot basic networking problems. For additional networking information or other information about the printer The Network Getting Started Guide helps you add the printer to join...
Network Guide
Page 10
... possible, use a new cable. See the User's Guide on the software installation CD for your wireless network. Troubleshooting 10 Try accessing other connecting devices are turned on. Ethernet Networking Make sure: • The Ethernet cable and ... for more information on printing a network setup page. • All switches, hubs, and other computers on your network. Troubleshooting Network troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following: General Networking Make sure: • The printer, the computer, and the wireless access...
... possible, use a new cable. See the User's Guide on the software installation CD for your wireless network. Troubleshooting 10 Try accessing other connecting devices are turned on. Ethernet Networking Make sure: • The Ethernet cable and ... for more information on printing a network setup page. • All switches, hubs, and other computers on your network. Troubleshooting Network troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following: General Networking Make sure: • The printer, the computer, and the wireless access...
Network Guide
Page 11
Troubleshooting 11 See the User's Guide on the software installation CD for more information on the computer are not separated by poles, walls, or support columns ...
Troubleshooting 11 See the User's Guide on the software installation CD for more information on the computer are not separated by poles, walls, or support columns ...
Network Guide
Page 12
... be : • From 8 to 63 ASCII characters. Note: If you can sometimes refresh network connections and resolve connectivity issues. Wireless troubleshooting Cannot print over your wireless network. MAKE SURE DEMO MODE IS TURNED OFF Check to your wireless network. ASCII characters in a WPA passphrase...Off, and then save the setting. or • Exactly 5 or 13 ASCII characters. or • Exactly 64 hexadecimal characters. Troubleshooting 12 DISCONNECT FROM VPN SESSION When you are connected to another network through a VPN connection, you reinstall the software, check the...
... be : • From 8 to 63 ASCII characters. Note: If you can sometimes refresh network connections and resolve connectivity issues. Wireless troubleshooting Cannot print over your wireless network. MAKE SURE DEMO MODE IS TURNED OFF Check to your wireless network. ASCII characters in a WPA passphrase...Off, and then save the setting. or • Exactly 5 or 13 ASCII characters. or • Exactly 64 hexadecimal characters. Troubleshooting 12 DISCONNECT FROM VPN SESSION When you are connected to another network through a VPN connection, you reinstall the software, check the...
Network Guide
Page 13
...). If you do not know how to the wireless network. CHECK THE WIRELESS SIGNAL QUALITY Print the network setup page and check the signal quality. Troubleshooting 13 If you set up your Web browser. CHECK YOUR ADVANCED SECURITY SETTINGS • If you are other appliances, cordless phones, baby monitors, and security...
...). If you do not know how to the wireless network. CHECK THE WIRELESS SIGNAL QUALITY Print the network setup page and check the signal quality. Troubleshooting 13 If you set up your Web browser. CHECK YOUR ADVANCED SECURITY SETTINGS • If you are other appliances, cordless phones, baby monitors, and security...
Network Guide
Page 14
... then continue to the same wireless network. b Click Network. The Command Prompt window opens. 4 Type ipconfig, and then press Enter. If the SSIDs are stored. Troubleshooting 14 The SSID of the router when prompted. If the SSIDs are the same, then the computer and the printer are connected to step 2. c Click...
... then continue to the same wireless network. b Click Network. The Command Prompt window opens. 4 Type ipconfig, and then press Enter. If the SSIDs are stored. Troubleshooting 14 The SSID of the router when prompted. If the SSIDs are the same, then the computer and the printer are connected to step 2. c Click...
Network Guide
Page 15
... require a few seconds and then try to the network, there may see the Communication not available message on the device(s). 3 Check the IP addresses again. Troubleshooting 15 The "Router" entry is typically the wireless access point. 2 Type your wireless network. If the printer and/or the laptop does not have a valid...
... require a few seconds and then try to the network, there may see the Communication not available message on the device(s). 3 Check the IP addresses again. Troubleshooting 15 The "Router" entry is typically the wireless access point. 2 Type your wireless network. If the printer and/or the laptop does not have a valid...
Network Guide
Page 16
...folder opens. 4 Right-click the printer, and then select Properties from the menu. 5 Click the Ports tab. 6 Locate the selected port. Troubleshooting 16 Check the printer model in the Description column. If you select the right printer port. 8 Click OK, and then try to the manual ...the allowed time. • Make sure your DHCP server, which may also be your wireless router, is working and is operation correctly, continue troubleshooting. MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED Note: This solution applies to Windows users only 1 Click , or click Start and then click Run. 2...
...folder opens. 4 Right-click the printer, and then select Properties from the menu. 5 Click the Ports tab. 6 Locate the selected port. Troubleshooting 16 Check the printer model in the Description column. If you select the right printer port. 8 Click OK, and then try to the manual ...the allowed time. • Make sure your DHCP server, which may also be your wireless router, is working and is operation correctly, continue troubleshooting. MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED Note: This solution applies to Windows users only 1 Click , or click Start and then click Run. 2...
Fax Guide
Page 2
... control panel...18 Sending faxes using the computer...18 Receiving faxes 19 Tips for receiving faxes...19 Receiving faxes automatically...19 Receiving a fax manually...19 Troubleshooting 20 Fax troubleshooting checklist...20 Cannot send faxes...20 Cannot receive faxes...22 Cannot run the fax software...23 Notices 24 Contents 2
... control panel...18 Sending faxes using the computer...18 Receiving faxes 19 Tips for receiving faxes...19 Receiving faxes automatically...19 Receiving a fax manually...19 Troubleshooting 20 Fax troubleshooting checklist...20 Cannot send faxes...20 Cannot receive faxes...22 Cannot run the fax software...23 Notices 24 Contents 2
Fax Guide
Page 4
... Finding more information about the printer The Fax Getting Started Guide helps you set up a fax connection, perform basic faxing tasks, and troubleshoot faxing problems. For additional faxing information or other information about the printer, see the comprehensive User's Guide available in your printer program folder... setting. to open the home screen. • To scroll through the menus, use the arrow buttons on our Web site at www.lexmark.com/publications/. For Macintosh users 1 From the Finder desktop, double-click the printer folder. 2 Double-click User's Guide. Navigating menus ...
... Finding more information about the printer The Fax Getting Started Guide helps you set up a fax connection, perform basic faxing tasks, and troubleshoot faxing problems. For additional faxing information or other information about the printer, see the comprehensive User's Guide available in your printer program folder... setting. to open the home screen. • To scroll through the menus, use the arrow buttons on our Web site at www.lexmark.com/publications/. For Macintosh users 1 From the Finder desktop, double-click the printer folder. 2 Double-click User's Guide. Navigating menus ...
Fax Guide
Page 16
This information appears in Step 4, then do not hear a dial tone, then review Step 1 or see the "Fax troubleshooting checklist" on your telephone numbers to the printer as the fax number, and then set the printer to receive faxes manually. If you subscribe to ...
This information appears in Step 4, then do not hear a dial tone, then review Step 1 or see the "Fax troubleshooting checklist" on your telephone numbers to the printer as the fax number, and then set the printer to receive faxes manually. If you subscribe to ...
Fax Guide
Page 20
... on the telephone line by plugging an analog telephone into the wall jack, DSL filter, VoIP device, or cable modem where you connected the printer. Troubleshooting Fax troubleshooting checklist If you encounter problems sending and receiving faxes, then check the connection first: 1 Check for a dial tone on the line (if applicable)... sure that the cables are using a phone splitter. In some countries, you cannot send a fax without sender information. Cannot send faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of the printer.
... on the telephone line by plugging an analog telephone into the wall jack, DSL filter, VoIP device, or cable modem where you connected the printer. Troubleshooting Fax troubleshooting checklist If you encounter problems sending and receiving faxes, then check the connection first: 1 Check for a dial tone on the line (if applicable)... sure that the cables are using a phone splitter. In some countries, you cannot send a fax without sender information. Cannot send faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of the printer.
Fax Guide
Page 21
... can support. To set the modem to Error Correction: > Fax Setup > Dialing and Sending > Error Correction 2 Turn on error correction, and then save the setting. Troubleshooting 21 When a fax has too many errors, the fax may appear in the printer memory. Otherwise, your fax. To make sure that error correction is...
... can support. To set the modem to Error Correction: > Fax Setup > Dialing and Sending > Error Correction 2 Turn on error correction, and then save the setting. Troubleshooting 21 When a fax has too many errors, the fax may appear in the printer memory. Otherwise, your fax. To make sure that error correction is...
Fax Guide
Page 22
... Fax Setup > Ringing and Answering > Fax Forward 2 Turn off Fax Forwarding, and then save the setting. Cannot receive faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more incoming faxes. An error message appears on the display when the printer memory is...1 From the printer control panel, navigate to receive more of numbers that the printer can dial the actual fax number or telephone number. Troubleshooting 22 If the printer is not correct, enter the correct prefix, and then save the setting. Make sure that converts digital signals into ...
... Fax Setup > Ringing and Answering > Fax Forward 2 Turn off Fax Forwarding, and then save the setting. Cannot receive faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more incoming faxes. An error message appears on the display when the printer memory is...1 From the printer control panel, navigate to receive more of numbers that the printer can dial the actual fax number or telephone number. Troubleshooting 22 If the printer is not correct, enter the correct prefix, and then save the setting. Make sure that converts digital signals into ...
Fax Guide
Page 23
... can download the software. MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTER MAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODE Troubleshooting 23 INCREASE THE RINGER VOLUME If you set the printer to receive faxes manually (Auto Answer Off), then you need to connect the printer to...
... can download the software. MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTER MAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODE Troubleshooting 23 INCREASE THE RINGER VOLUME If you set the printer to receive faxes manually (Auto Answer Off), then you need to connect the printer to...
User's Guide
Page 4
... Maintaining the printer 132 Maintaining ink cartridges...132 Cleaning the exterior of the printer...134 Cleaning the scanner glass...134 Cleaning the touch screen...135 Troubleshooting 136 Before you troubleshoot...136 Using the Service Center to solve printer problems 136 If...
... Maintaining the printer 132 Maintaining ink cartridges...132 Cleaning the exterior of the printer...134 Cleaning the scanner glass...134 Cleaning the touch screen...135 Troubleshooting 136 Before you troubleshoot...136 Using the Service Center to solve printer problems 136 If...
User's Guide
Page 5
Print troubleshooting...145 Copy and scan troubleshooting...146 E-mail troubleshooting...148 Fax troubleshooting...149 Memory card troubleshooting...155 Network troubleshooting...157 Notices 176 Product information...176 Edition notice...176 Power consumption...179 Index 192 Contents 5
Print troubleshooting...145 Copy and scan troubleshooting...146 E-mail troubleshooting...148 Fax troubleshooting...149 Memory card troubleshooting...155 Network troubleshooting...157 Notices 176 Product information...176 Edition notice...176 Power consumption...179 Index 192 Contents 5
User's Guide
Page 9
... The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E-mail support Lexmark Support Web site- Creating and customizing printer solutions, depending on your printer...For updates, check our Web site at http://support.lexmark.com. Find it ready when you contact support so that they may serve you looking for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is...
... The latest supplemental information, updates, and online technical support: • Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E-mail support Lexmark Support Web site- Creating and customizing printer solutions, depending on your printer...For updates, check our Web site at http://support.lexmark.com. Find it ready when you contact support so that they may serve you looking for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is...
User's Guide
Page 22
...this program from Windows. Printer software Use the LexmarkTM Printer Home (referred to as Printer Home) Lexmark Fast Pics (referred to as Fast Pics) Lexmark Toolbar (referred to as Toolbar) Lexmark Tools for Office (referred to as Tools for the printer. • Order supplies. •... the printer. Scan a document and produce text that you can edit with the printer software if the printer has wireless capability. • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Notes: • This program is installed automatically with ...
...this program from Windows. Printer software Use the LexmarkTM Printer Home (referred to as Printer Home) Lexmark Fast Pics (referred to as Fast Pics) Lexmark Toolbar (referred to as Toolbar) Lexmark Tools for Office (referred to as Tools for the printer. • Order supplies. •... the printer. Scan a document and produce text that you can edit with the printer software if the printer has wireless capability. • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Notes: • This program is installed automatically with ...