Lexmark Interpret S400 Support Question
Lexmark Interpret S400 Support Question
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Question posted by Anonymous-73708 on September 8th, 2012
'problem With Printhead' Message And Have Tried To Troubleshoot
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Current Answers
Answer #1: Posted by LexmarkListens on September 10th, 2012 6:26 AM
LexmarkListens
Member since:
July 1st, 2011 Points: 1,410,540
Member since:
July 1st, 2011 Points: 1,410,540
The printhead could be defective. If your printer is still under warranty, please contact us via email/phone/chat. If not, you can purchase a printhead online: http://bit.ly/IZYhWo
Lexmark Listens
Phone:
USA: 1-800-539-6275
Canada: (877) 856-5540
UK: 0800 121 4726
South Africa: 0800 981 435
Related Lexmark Interpret S400 Manual Pages
Network Guide - Page 15
The laptop and printer require a few seconds and then try to the wireless network.
d Click Advanced > TCP/IP or TCP/IP. The "Router" entry is a problem with your wireless network. If you see this message again after you may be a problem with your wireless access point (wireless router) is turned on the device(s). 3 Check the IP...
User's Guide - Page 113
...
5 Follow the instructions on the computer screen. If you may need to :
> Maintenance > > Align Printer > > An alignment page prints. Using the printer control panel
1 Load plain paper. 2 From the home screen, navigate to align the printhead. Maintaining the printer
113
Note: Do not remove the alignment page until printing is available only in Mac...
User's Guide - Page 114
... uses ink, so clean them only when necessary. • Deep cleaning uses more ink, so try the Clean Printhead option first to :
Printer Home > Maintenance > Clean cartridges A cleaning page prints.
For Macintosh users
Note: This feature is available only in Mac OS X version 10.5 or earlier.
1 Load plain ...
User's Guide - Page 116
... 117 • "Printhead errors" on page 117 • "Software did not install" on page 119
Troubleshooting
116
Using the Service Center to solve printer problems
The Service Center provides step-by-step troubleshooting help and contains links to find the following:
• Knowledgebase articles with the latest information and troubleshooting for paper jam messages, and clear any...
User's Guide - Page 117
... not release and until Language Selection appears on the display, indicating that the printer has been reset.
3 Complete the initial printer setup.
Printhead errors
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following :
Troubleshooting
117
Note: If you have set the Power Saver timeout in the Setup...
User's Guide - Page 118
REMOVE AND REINSERT THE PRINTHEAD
1 Open the printer and lift the latch.
2
WI F I PRINTING
2 Remove the printhead. Troubleshooting
118 Warning-Potential Damage: Do not touch the printhead nozzles.
3 Wipe the printhead contacts using a clean, lint-free cloth.
User's Guide - Page 119
... LISTED ON THE PRINTER BOX
TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE
CHECK THE USB CONNECTION
1 Check the USB cable for any obvious damage. Before you continue to a defective port. Troubleshooting
119 You may have connected to have problems, then try removing and reinstalling the software.
4 Reinsert the printhead, and then close...
User's Guide - Page 120
... , choose File > Print. 2 From the printer pop-up menu, choose your printer does not appear on the Printer list, then choose Add Printer.
Press and hold for any obvious damage. Print job does not print or is missing pages
If the "Before you troubleshoot" checklist does not solve the problem, then try either of the following :
MAKE...
User's Guide - Page 121
... problem, then try installing the cartridges again.
2 Load plain paper. 3 From the printer control panel, press . 4 Press the arrow buttons to scroll to Maintenance, and then press . 5 Press the arrow buttons to scroll to fit, make sure the printhead is properly seated, and then try one or more information.
Troubleshooting
121 REMOVE AND REINSTALL THE PRINTER SOFTWARE
Printer...
User's Guide - Page 127
... PRINT QUALITY FROM THE PRINTER SOFTWARE
MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED
ALIGN THE PRINTHEAD
CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES
Note: If these solutions do not remove the streaks or lines on printed image
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more RAM. ADD...
User's Guide - Page 131
...messages on the printer control panel" on page 135
For detailed descriptions of the printer, and then listen for a dial tone.
• If the printer is connected to a VoIP line, then make sure that the printer...printer to the phone port on page 82
Fax troubleshooting checklist
Before you troubleshoot, use a line splitter. Troubleshooting... VoIP adapter, most fax problems:
• Check the dial...
User's Guide - Page 134
..., then make sure that the printer can receive it.
An error message appears on the display when the printer memory is an analog device.
If the printer is sharing the telephone line with... faxes
If the "Fax troubleshooting checklist" does not solve the problem, then try one number on the telephone line). • The printer picks up space in so that the printer is connected to an analog...
User's Guide - Page 135
...There may have
been a problem with the printer software only if you ... Cannot run the fax software
The printer must be due to your telephone ... THE PRINTER IS CONNECTED TO A TELEPHONE LINE
You need to connect the printer to several...To retrieve the correct code:
1 From the printer control panel, press . 2 Press the ... that appears on the printer control panel
Error Message: Remote Fax Error
What...
User's Guide - Page 139
... the computer or the computer from a memory card across a wireless network
If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following:
MAKE SURE THAT BOTH THE PRINTER AND THE DESTINATION COMPUTER ARE TURNED ON AND READY
MAKE SURE "ENABLE READING FROM A MEMORY DEVICE OVER THE...
User's Guide - Page 152
...try to print again. If you see this message again after you have waited long enough for the printer and the laptop to attach to the network, there may be prompted to connect the printer... Press Enter, or click OK.
3 Navigate to:
Printer Home > select your printer > Settings tab > Wireless setup utility Note: You may be a problem with your computer screen when you are possible solutions. ...
User's Guide - Page 156
...printer. 3 Open a Web browser and then type the printer IP address in the address field. Troubleshooting...printer to receive a DHCP address from a DHCP server on the network. 2 Print a network setup page to see if network communications improve. If this solves the problem...checking to send information. Try only turning on your ... printer Web page reloads. The Submitting Selection message appears...
Quick Reference - Page 12
... uses ink, so clean them only when necessary. • Deep cleaning uses more ink, so try the Clean Printhead option first to Clean Printhead or Deep Clean Printhead, and then
press .
3 Press . Using the printer control panel 1 From the printer control panel, navigate to:
> Maintenance > 2 Press the arrow buttons to scroll to save ink. • If...
Quick Reference - Page 19
... does not solve the problem, then try one of the following : • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for paper jam messages, and clear any jams. • Check the ink cartridges, and install new cartridges if necessary. • Use the Service Center...
Quick Reference - Page 20
... and , and then press and release to turn off .
Note: If you troubleshoot" checklist does not solve the problem, then try the following:
REMOVE AND REINSERT THE PRINTHEAD
1 Open the printer and lift the latch.
2 Remove the printhead. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support.
20 CHANGE THE...
Quick Reference - Page 21
... the software, do the following : • For a USB-connected printer, remove and then reconnect the USB cable. • For a printer that is missing pages
If the "Before you troubleshoot" checklist does not solve the problem, then try another USB port on the Printer list, then choose Add Printer.
Print job does not print or is wirelessly connected...
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