User's Guide
Page 90
...message dialog, click the For additional assistance, use the Service Center link. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer .... • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 91 • "Printhead errors" on page 91 • "Software did not install" on page 93 Troubleshooting 90 Troubleshooting Before you troubleshoot Use this checklist to...
...message dialog, click the For additional assistance, use the Service Center link. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer .... • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 91 • "Printhead errors" on page 91 • "Software did not install" on page 93 Troubleshooting 90 Troubleshooting Before you troubleshoot Use this checklist to...
User's Guide
Page 91
... 95 • "Cannot print through USB" on page 95 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll... BUTTON COMBINATION (IF YOU CANNOT READ THE CURRENT LANGUAGE) 1 Turn the printer off the printer. 2 Press and hold for three seconds to turn off . Printhead errors If the "Before you have set the Power Saver timeout in the Setup menu, then press and hold down and , and then press and...
... 95 • "Cannot print through USB" on page 95 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll... BUTTON COMBINATION (IF YOU CANNOT READ THE CURRENT LANGUAGE) 1 Turn the printer off the printer. 2 Press and hold for three seconds to turn off . Printhead errors If the "Before you have set the Power Saver timeout in the Setup menu, then press and hold down and , and then press and...
User's Guide
Page 93
...the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the matching color slot of the printhead. 3 Close the printer. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer, and then unplug the power cord from the wall outlet. 2...users only. 1 With a document open the printer. 2 Make sure the cartridges are inserted correctly. Before you troubleshoot" checklist does not solve the problem, then try removing and reinstalling the software. The cartridges should click firmly into the USB port of the following : MAKE SURE THAT YOUR COMPUTER ...
...the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the matching color slot of the printhead. 3 Close the printer. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer, and then unplug the power cord from the wall outlet. 2...users only. 1 With a document open the printer. 2 Make sure the cartridges are inserted correctly. Before you troubleshoot" checklist does not solve the problem, then try removing and reinstalling the software. The cartridges should click firmly into the USB port of the following : MAKE SURE THAT YOUR COMPUTER ...
User's Guide
Page 94
... CONNECTION 1 Check the USB cable for any obvious damage. Troubleshooting 94 Press and hold for three seconds to fit, make sure the printhead is properly seated, and then try another USB port on the computer. Note: If you continue to have connected to Maintenance, and ... Saver mode. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. Note: Make sure the printer is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 ...
... CONNECTION 1 Check the USB cable for any obvious damage. Troubleshooting 94 Press and hold for three seconds to fit, make sure the printhead is properly seated, and then try another USB port on the computer. Note: If you continue to have connected to Maintenance, and ... Saver mode. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. Note: Make sure the printer is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 ...
User's Guide
Page 95
...the printer. If the cable is finished. A cleaning page prints. 6 Press the arrow buttons to scroll to Deep Clean Printhead, and then press . Press printer. If this problem persists, then check our Web site for updates for any obvious damage. Troubleshooting 95 An alignment page prints. Note: Do ... the USB cable for your printer software or firmware. Cannot delete documents from the print queue If you troubleshoot" checklist does not solve the problem, then try one or more of Power Saver mode, then reset the power: to wake up the 1 Unplug the power cord from the...
...the printer. If the cable is finished. A cleaning page prints. 6 Press the arrow buttons to scroll to Deep Clean Printhead, and then press . Press printer. If this problem persists, then check our Web site for updates for any obvious damage. Troubleshooting 95 An alignment page prints. Note: Do ... the USB cable for your printer software or firmware. Cannot delete documents from the print queue If you troubleshoot" checklist does not solve the problem, then try one or more of Power Saver mode, then reset the power: to wake up the 1 Unplug the power cord from the...
User's Guide
Page 100
Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in the document. • Remove as many unused fonts as ... power cord from your system. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on the printed image, then contact technical support. CHECK THE...
Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in the document. • Remove as many unused fonts as ... power cord from your system. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on the printed image, then contact technical support. CHECK THE...
User's Guide
Page 141
... not print wirelessly 111 printer does not respond 95 printer printing blank pages 94 printer problems, basic solutions 90 printer software installing 25 uninstalling 24 printer, setting as default 47 printhead aligning 87 printhead access 10 printhead error 91 printhead nozzles cleaning 88 printing collate 32 custom-size paper 38 documents 31 documents from memory...
... not print wirelessly 111 printer does not respond 95 printer printing blank pages 94 printer problems, basic solutions 90 printer software installing 25 uninstalling 24 printer, setting as default 47 printhead aligning 87 printhead access 10 printhead error 91 printhead nozzles cleaning 88 printing collate 32 custom-size paper 38 documents 31 documents from memory...
User's Guide
Page 142
...printing mode changing 47 proof sheet using 43 protocol 84 publications finding 7 R recycling 6 Lexmark products 14 WEEE statement 126 reducing an image 52 repeating an image 53 replacing ink cartridges...page does not print 93 printer does not respond 95 printer printing blank pages 94 printhead error 91 software did not install 93 shared printing 74 sharing printer in Windows ... checking an unresponsive printer 90 contacting technical support 90 Service Center 90 solving basic printer problems 90 wireless network 105 troubleshooting, copy scanner unit does not close 101 troubleshooting, copy ...
...printing mode changing 47 proof sheet using 43 protocol 84 publications finding 7 R recycling 6 Lexmark products 14 WEEE statement 126 reducing an image 52 repeating an image 53 replacing ink cartridges...page does not print 93 printer does not respond 95 printer printing blank pages 94 printhead error 91 software did not install 93 shared printing 74 sharing printer in Windows ... checking an unresponsive printer 90 contacting technical support 90 Service Center 90 solving basic printer problems 90 wireless network 105 troubleshooting, copy scanner unit does not close 101 troubleshooting, copy ...
User's Guide
Page 143
... 95 incorrect language appears on display 91 page does not print 93 printer does not respond 95 printer printing blank pages 94 printhead error 91 software did not install 93 troubleshooting, wireless cannot print over wireless network 106 changing wireless settings after installation (Mac)... for setting up wireless printing 64 installing printer on (Macintosh) 65 installing printer on (Windows) 65 interference 80 resolving communication problems 120 security 63 security information 76 signal strength 79 SSID 75 troubleshooting 105 types of wireless networks 78 wireless network compatibility 63 ...
... 95 incorrect language appears on display 91 page does not print 93 printer does not respond 95 printer printing blank pages 94 printhead error 91 software did not install 93 troubleshooting, wireless cannot print over wireless network 106 changing wireless settings after installation (Mac)... for setting up wireless printing 64 installing printer on (Macintosh) 65 installing printer on (Windows) 65 interference 80 resolving communication problems 120 security 63 security information 76 signal strength 79 SSID 75 troubleshooting 105 types of wireless networks 78 wireless network compatibility 63 ...
Quick Reference
Page 4
...It also includes information on troubleshooting common printer setup problems. For additional information about the printer The Quick...supplemental information, updates, Support Web site-http://support.lexmark.com online technical support, and telephone support * Available ...Printhead" and "Deep Clean Printhead" features. Find it away. 4 These modes can scan documents or photographs and save . Inks in Toolbars, the Print or Print Preview dialog, or the printer display (depending on your prints. Before replacing and recycling your printer. Minimizing your printer's environmental impact...
...It also includes information on troubleshooting common printer setup problems. For additional information about the printer The Quick...supplemental information, updates, Support Web site-http://support.lexmark.com online technical support, and telephone support * Available ...Printhead" and "Deep Clean Printhead" features. Find it away. 4 These modes can scan documents or photographs and save . Inks in Toolbars, the Print or Print Preview dialog, or the printer display (depending on your prints. Before replacing and recycling your printer. Minimizing your printer's environmental impact...
Quick Reference
Page 18
... Setup menu, then press and hold for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 18 • "Printhead errors" on page 18 • "Software did not install" on page 19 • "Print job does not print or is missing pages" on... and contains links to Use Factory, and then press . 5 Complete the initial printer setup. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press...
... Setup menu, then press and hold for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 18 • "Printhead errors" on page 18 • "Software did not install" on page 19 • "Print job does not print or is missing pages" on... and contains links to Use Factory, and then press . 5 Complete the initial printer setup. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press...
Quick Reference
Page 19
...outlet. 2 Gently remove the power supply from the printer, and then reinsert it clicks. 5 Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. The USB port is damaged, then use a new one or more of the computer. 2 ...Remove the printhead. Before you troubleshoot" checklist does not solve the problem, then try another USB port on , and then open , choose File > Print. 2 From the printer pop-up menu, choose...
...outlet. 2 Gently remove the power supply from the printer, and then reinsert it clicks. 5 Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. The USB port is damaged, then use a new one or more of the computer. 2 ...Remove the printhead. Before you troubleshoot" checklist does not solve the problem, then try another USB port on , and then open , choose File > Print. 2 From the printer pop-up menu, choose...
Quick Reference
Page 20
... choose Add Printer. Printer is busy or does not respond If the "Before you continue to have connected to fit, make sure the printhead is wirelessly connected, see "Replacing ink cartridges" on the printer. From the list of the computer. You may be caused by improperly ...on the printer. Press to Align Printer, and the press . If this problem persists, then check our Web site for updates for any obvious damage. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. An alignment page ...
... choose Add Printer. Printer is busy or does not respond If the "Before you continue to have connected to fit, make sure the printhead is wirelessly connected, see "Replacing ink cartridges" on the printer. From the list of the computer. You may be caused by improperly ...on the printer. Press to Align Printer, and the press . If this problem persists, then check our Web site for updates for any obvious damage. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. An alignment page ...