Troubleshooting Guide
Page 3
...the image transfer unit if the defects occur every 101 mm (4 in.) • Replace the fuser if the defects occur every 148 mm (5.8 in.) Marks occur on every third or sixth page ...Jam message remains after you load does not exceed the maximum stack height indicated at www.lexmark.com for the size paper loaded. For more information, see the Clearing Jams Guide. ... specifications. Use recommended paper and other specialty media. Move the guides in .) Marks occur down the error number, the problem, and a detailed description. Load paper from occurring, see the Menus and Messages...
...the image transfer unit if the defects occur every 101 mm (4 in.) • Replace the fuser if the defects occur every 148 mm (5.8 in.) Marks occur on every third or sixth page ...Jam message remains after you load does not exceed the maximum stack height indicated at www.lexmark.com for the size paper loaded. For more information, see the Clearing Jams Guide. ... specifications. Use recommended paper and other specialty media. Move the guides in .) Marks occur down the error number, the problem, and a detailed description. Load paper from occurring, see the Menus and Messages...
User Reference
Page 79
..., install the specified device, and restart the printer. • Press Menu to the printer internal print server. Replace the image transfer unit. ITU/Fuser Maint The counters that tracks wear on the display. The current job may be lost alternate on the image transfer unit has reached its limit... continue printing without deleting any held jobs. Download valid code to open the Job Menu and cancel the current job. • To avoid this error in the finisher is missing or is installed incorrectly. • Correctly install the staple cartridge to clear the message. • Press Go to ...
..., install the specified device, and restart the printer. • Press Menu to the printer internal print server. Replace the image transfer unit. ITU/Fuser Maint The counters that tracks wear on the display. The current job may be lost alternate on the image transfer unit has reached its limit... continue printing without deleting any held jobs. Download valid code to open the Job Menu and cancel the current job. • To avoid this error in the finisher is missing or is installed incorrectly. • Correctly install the staple cartridge to clear the message. • Press Go to ...
User Reference
Page 89
... and continue printing. • Install a different hard disk before performing any operations that tracks wear on the fuser has reached its limit. 81 Engine Code CRC Microcode in the engine flash code Failure module has failed a ... on the hard disk is installed. 64 Unsupported Disk The printer detects an unsupported Format disk format. 80 Fuser Maintenance The counter that require one hard disk at a time. 58 Too Many Flash Options Too many hard...select Format Disk from the Utilities Menu. • If the error message remains, the hard disk may be defective and require replacing.
... and continue printing. • Install a different hard disk before performing any operations that tracks wear on the fuser has reached its limit. 81 Engine Code CRC Microcode in the engine flash code Failure module has failed a ... on the hard disk is installed. 64 Unsupported Disk The printer detects an unsupported Format disk format. 80 Fuser Maintenance The counter that require one hard disk at a time. 58 Too Many Flash Options Too many hard...select Format Disk from the Utilities Menu. • If the error message remains, the hard disk may be defective and require replacing.
User Reference
Page 98
Clearing mailbox or output expander jams (Area M) 1 Open the rear door of the 5-bin mailbox or ouput expander. 2 Pull the jam straight out, and then close the door. Let it cool before continuing. 98 Clearing fuser jams 1 Clear the paper path. If the jam error message persists, go to step 2. 2 Open both the upper right and the lower right access doors (Areas K and L). CAUTION: The fuser assembly may be hot.
Clearing mailbox or output expander jams (Area M) 1 Open the rear door of the 5-bin mailbox or ouput expander. 2 Pull the jam straight out, and then close the door. Let it cool before continuing. 98 Clearing fuser jams 1 Clear the paper path. If the jam error message persists, go to step 2. 2 Open both the upper right and the lower right access doors (Areas K and L). CAUTION: The fuser assembly may be hot.
User Reference
Page 138
... fonts choosing in PCL emulation 55 printing samples 75 priority 64 symbol sets supported 56 Format Disk (Utilities Menu) 74 Format Flash (Utilities Menu) 74 Fuser assembly ordering 108 G Go button 21 H hard disk 113 formatting 74 printing downloaded resources 75 setting as download target 68 Held jobs 32 Held Jobs... Serial Disabled 88 56 Standard USB Port Disabled 88 56 Std Parallel Port Disabled 88 56 USB Port Disabled 88 58 Input Config Error 88 58 Output Config Error 88 58 Too Many Disks Installed 89 58 Too Many Flash Options 89 59 Incompatible 89 61 Defective Disk 89 62 Disk Full...
... fonts choosing in PCL emulation 55 printing samples 75 priority 64 symbol sets supported 56 Format Disk (Utilities Menu) 74 Format Flash (Utilities Menu) 74 Fuser assembly ordering 108 G Go button 21 H hard disk 113 formatting 74 printing downloaded resources 75 setting as download target 68 Held jobs 32 Held Jobs... Serial Disabled 88 56 Standard USB Port Disabled 88 56 Std Parallel Port Disabled 88 56 USB Port Disabled 88 58 Input Config Error 88 58 Output Config Error 88 58 Too Many Disks Installed 89 58 Too Many Flash Options 89 59 Incompatible 89 61 Defective Disk 89 62 Disk Full...
User Reference
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...79 Invalid Engine Code 79 Invalid Network Code 79 Invalid Standard Network Code 79 ITU Maint 79 ITU/Fuser Maint 79 Load Plain Letter 80 Load Manual 80 Load Staples 80 Load Tray 80 Menus Disabled 80... options 139 63 Unformatted Disk 89 64 Disk Not Supported 89 64 Unsupported Disk Format 89 80 Fuser Maintenance 89 81 Engine Code CRC Failure 89 82 Waste Bottle Nearly Full 90 82 Waste Toner Bottle...Settings 81 Prog Engine Code 81 Prog System Code 82 Program Flash 82 Programming Disk 82 Programming Error P 82 Queuing and Deleting Jobs 82 Queuing Jobs 82 Ready 82 Ready Hex 82 Reattach 82 Remove...
...79 Invalid Engine Code 79 Invalid Network Code 79 Invalid Standard Network Code 79 ITU Maint 79 ITU/Fuser Maint 79 Load Plain Letter 80 Load Manual 80 Load Staples 80 Load Tray 80 Menus Disabled 80... options 139 63 Unformatted Disk 89 64 Disk Not Supported 89 64 Unsupported Disk Format 89 80 Fuser Maintenance 89 81 Engine Code CRC Failure 89 82 Waste Bottle Nearly Full 90 82 Waste Toner Bottle...Settings 81 Prog Engine Code 81 Prog System Code 82 Program Flash 82 Programming Disk 82 Programming Error P 82 Queuing and Deleting Jobs 82 Queuing Jobs 82 Ready 82 Ready Hex 82 Reattach 82 Remove...
User Reference
Page 140
...output bins linking 32 Overflow Bin (Paper Menu) 58 P Page Protect (Setup Menu) 69 paper storing 36 paper jams areas 92 avoiding 37 clearing 91 fuser 98 reprinting jammed pages 68 Paper Loading (Paper Menu) 59 Paper Menu 57 Assign Type/Bin 57 Configure Bins 57 Configure MP 58 Custom Types...) 45 Print Net Setup (Utilities Menu) 75 print options offset pages 48 print buffer 50 separator sheets 48 See also separator source 48 Print PS Error (PostScript Menu) 64 print quality, adjusting color balance 43 color correction 43, 45, 46, 70 color samples 44 Print Resolution (Color Menu) 45 print ...
...output bins linking 32 Overflow Bin (Paper Menu) 58 P Page Protect (Setup Menu) 69 paper storing 36 paper jams areas 92 avoiding 37 clearing 91 fuser 98 reprinting jammed pages 68 Paper Loading (Paper Menu) 59 Paper Menu 57 Assign Type/Bin 57 Configure Bins 57 Configure MP 58 Custom Types...) 45 Print Net Setup (Utilities Menu) 75 print options offset pages 48 print buffer 50 separator sheets 48 See also separator source 48 Print PS Error (PostScript Menu) 64 print quality, adjusting color balance 43 color correction 43, 45, 46, 70 color samples 44 Print Resolution (Color Menu) 45 print ...
Quick Reference Pages
Page 26
... paper path. If the jam error message persists, go on to refasten them. 11 Close the doors. Let it aside. 7 Close the fuser roller cover. 8 Snap the housing back onto the fuser. 9 Insert the fuser back into the printer. 10 Slide the latches out, and then pull up the fuser roller cover and remove the... of the printer, and set it on . 2 Contact your administrator or Help desk if you need more assistance. CAUTION: The fuser assembly may be hot. Clearing jams guide Page 6 of jam. They slide toward the center to the User's Reference located on the publications CD for ...
... paper path. If the jam error message persists, go on to refasten them. 11 Close the doors. Let it aside. 7 Close the fuser roller cover. 8 Snap the housing back onto the fuser. 9 Insert the fuser back into the printer. 10 Slide the latches out, and then pull up the fuser roller cover and remove the... of the printer, and set it on . 2 Contact your administrator or Help desk if you need more assistance. CAUTION: The fuser assembly may be hot. Clearing jams guide Page 6 of jam. They slide toward the center to the User's Reference located on the publications CD for ...
Clearing Jams Guide
Page 3
... the center to clear the paper sensors under the image transfer unit. If the jam error message persists, go to step 2. 2 Open both the upper right and the lower right access doors (Areas K and L). 4 Pull the fuser out, and set it on a clean, flat surface. 5 Unsnap the housing and set it ... door and the left access door and the front access door. Make sure to clear the entire width of paper as shown to release the fuser. Clearing fuser jams 1 Clear the paper path. Clearing mailbox, finisher, or output expander jams (Area M) 1 Open the rear door of the 5-bin mailbox or output ...
... the center to clear the paper sensors under the image transfer unit. If the jam error message persists, go to step 2. 2 Open both the upper right and the lower right access doors (Areas K and L). 4 Pull the fuser out, and set it on a clean, flat surface. 5 Unsnap the housing and set it ... door and the left access door and the front access door. Make sure to clear the entire width of paper as shown to release the fuser. Clearing fuser jams 1 Clear the paper path. Clearing mailbox, finisher, or output expander jams (Area M) 1 Open the rear door of the 5-bin mailbox or output ...
Service Manual
Page 4
...error code 2-52 133 error code 2-53 134 error code 2-54 135 error code 2-54 136 error code 2-54 148 error code 2-56 150 error code 2-57 151 error code 2-58 152 error code 2-58 153 error code 2-59 154 error code 2-60 156 error code 2-61 157 error code 2-62 158 error code 2-62 159 error code 2-63 160 error code 2-63 162 error...2-112 Envelope feeder option service check 2-114 Finisher service check 2-116 HCIT 2000-sheet option service check 2-121 Fuser drive assembly noise check 2-124 Operator panel LCD/status LED/buttons service check 2-125 Output expander option service check...
...error code 2-52 133 error code 2-53 134 error code 2-54 135 error code 2-54 136 error code 2-54 148 error code 2-56 150 error code 2-57 151 error code 2-58 152 error code 2-58 153 error code 2-59 154 error code 2-60 156 error code 2-61 157 error code 2-62 158 error code 2-62 159 error code 2-63 160 error code 2-63 162 error...2-112 Envelope feeder option service check 2-114 Finisher service check 2-116 HCIT 2000-sheet option service check 2-121 Fuser drive assembly noise check 2-124 Operator panel LCD/status LED/buttons service check 2-125 Output expander option service check...
Service Manual
Page 5
... defect locator chart 3-4 Partial Print Test 3-6 Configuration Menu 3-8 Entering Config Menu 3-8 Exiting the Config Menu 3-8 ITU Count Value 3-9 Fuser Cnt Value 3-9 Reset Fuser Cnt 3-9 Prt Quality Pgs 3-9 Color Trapping 3-9 Tray Insert Msg 3-9 SIZE SENSING 3-10 Panel Menus 3-10 PPDS Emulation 3-10 Demo... Mode 3-10 Factory Defaults 3-10 Energy Conserve 3-11 Auto Color Adjust 3-11 ERROR LOG 3-11 Font Sharpening 3-11 Paper...
... defect locator chart 3-4 Partial Print Test 3-6 Configuration Menu 3-8 Entering Config Menu 3-8 Exiting the Config Menu 3-8 ITU Count Value 3-9 Fuser Cnt Value 3-9 Reset Fuser Cnt 3-9 Prt Quality Pgs 3-9 Color Trapping 3-9 Tray Insert Msg 3-9 SIZE SENSING 3-10 Panel Menus 3-10 PPDS Emulation 3-10 Demo... Mode 3-10 Factory Defaults 3-10 Energy Conserve 3-11 Auto Color Adjust 3-11 ERROR LOG 3-11 Font Sharpening 3-11 Paper...
Service Manual
Page 7
5060-4xx EP SETUP 3-34 EP Defaults 3-34 Fuser Temp 3-34 DC Charge Adjustment 3-34 Dev Bias Adj 3-34 Transfer Adjust 3-34 ERROR LOG 3-35 Display Log 3-35 Print Log 3-35 Clear Log 3-36 EXIT DIAGNOSTICS 3-36 HCIT standalone test mode 3-36 Repair information 4-1...assembly 4-30 Developer HVPS board 4-31 Friction buckler 4-33 Front right light shield 4-34 Fuser assembly 4-35 Fuser bottom duct 4-36 Fuser drive assembly 4-37 Fuser drive card assembly 4-37 Fuser fan 4-38 Fuser top duct 4-39 Fuser web oiler motor assembly and card 4-40 Inner system board shield 4-43 ITU assembly ...
5060-4xx EP SETUP 3-34 EP Defaults 3-34 Fuser Temp 3-34 DC Charge Adjustment 3-34 Dev Bias Adj 3-34 Transfer Adjust 3-34 ERROR LOG 3-35 Display Log 3-35 Print Log 3-35 Clear Log 3-36 EXIT DIAGNOSTICS 3-36 HCIT standalone test mode 3-36 Repair information 4-1...assembly 4-30 Developer HVPS board 4-31 Friction buckler 4-33 Front right light shield 4-34 Fuser assembly 4-35 Fuser bottom duct 4-36 Fuser drive assembly 4-37 Fuser drive card assembly 4-37 Fuser fan 4-38 Fuser top duct 4-39 Fuser web oiler motor assembly and card 4-40 Inner system board shield 4-43 ITU assembly ...
Service Manual
Page 38
...or different ITU has been installed. • The printer detects at power on . 14. Heartbeat LED on system boards turns on . 11. Fuser lamps turn on . 3. Redrive exit roller turns. 20. Any applicable maintenance messages display such as a defective cartridge, Return Program information, or ...has been active for the base machine with no paper handling options installed. 1. Fuser Missing is posted if the fuser is displayed. 2-2 Service Manual Any cartridge errors are posted such as 80 Fuser Maintenance or 83 ITU Maintenance. 22. Color calibration may be initiated. This is...
...or different ITU has been installed. • The printer detects at power on . 14. Heartbeat LED on system boards turns on . 11. Fuser lamps turn on . 3. Redrive exit roller turns. 20. Any applicable maintenance messages display such as a defective cartridge, Return Program information, or ...has been active for the base machine with no paper handling options installed. 1. Fuser Missing is posted if the fuser is displayed. 2-2 Service Manual Any cartridge errors are posted such as 80 Fuser Maintenance or 83 ITU Maintenance. 22. Color calibration may be initiated. This is...
Service Manual
Page 39
... motor assembly noise" on page 2-109. Print quality: Colored lines, streaks, or smudges Go to "926 error code" on page 2-131. base printer Symptom Action Fuser fan fails to run or is noisy Go to "Vertical lines or streaks" on page 2-134 or "Horizontal lines or streaks" on... integrated tray Go to "Uneven printing" on page 2-134. Close Door displays constantly, unable to clear the message, POR incomplete Go to "927 error code" on page 4-53. Printer prints black only, no image)" on page 2-85. Operator panel: One pel or random pels are operating correctly...
... motor assembly noise" on page 2-109. Print quality: Colored lines, streaks, or smudges Go to "926 error code" on page 2-131. base printer Symptom Action Fuser fan fails to run or is noisy Go to "Vertical lines or streaks" on page 2-134 or "Horizontal lines or streaks" on... integrated tray Go to "Uneven printing" on page 2-134. Close Door displays constantly, unable to clear the message, POR incomplete Go to "927 error code" on page 4-53. Printer prints black only, no image)" on page 2-85. Operator panel: One pel or random pels are operating correctly...
Service Manual
Page 42
... Stalled 926 Fan Stalled 927 Fan Stalled 930 LV Power Supply 931 LV Power Supply 939 RIP Engine Comm 940 TMC Error - Unable to the system board. Fuser fan - Go to "940 error code" on page 4-72. Yellow TMC switch failure - RIP Fan - See "Paper size sensing board" on page... 2-85. Cyan 941 TMC Error - Unrecoverable TPS Error - The system board may be causing the error code. VTB fan - Go to "925 error code" on page 4-...
... Stalled 926 Fan Stalled 927 Fan Stalled 930 LV Power Supply 931 LV Power Supply 939 RIP Engine Comm 940 TMC Error - Unable to the system board. Fuser fan - Go to "940 error code" on page 4-72. Yellow TMC switch failure - RIP Fan - See "Paper size sensing board" on page... 2-85. Cyan 941 TMC Error - Unrecoverable TPS Error - The system board may be causing the error code. VTB fan - Go to "925 error code" on page 4-...
Service Manual
Page 47
... material have been removed from the printer and the printhead. 120 Fuser Error 121 Fuser Error 122 Fuser Error 123 Fuser Error 124 Fuser Error 125 Fuser Error 126 Fuser Error 127 Fuser Error 128 Fuser Error 129 Fuser Error 130 Fuser Error 131 Fuser Error 132 Fuser Error 133 Fuser Error 134 Fuser Error 135 Fuser Error 136 Fuser Error 140 Motor If error persists, see "Printhead diagnostics" on page 4-72. Wrong fuser lamp - Fuser below temperature when printing - hot roll - hot roll - hot roll - registration...
... material have been removed from the printer and the printhead. 120 Fuser Error 121 Fuser Error 122 Fuser Error 123 Fuser Error 124 Fuser Error 125 Fuser Error 126 Fuser Error 127 Fuser Error 128 Fuser Error 129 Fuser Error 130 Fuser Error 131 Fuser Error 132 Fuser Error 133 Fuser Error 134 Fuser Error 135 Fuser Error 136 Fuser Error 140 Motor If error persists, see "Printhead diagnostics" on page 4-72. Wrong fuser lamp - Fuser below temperature when printing - hot roll - hot roll - hot roll - registration...
Service Manual
Page 49
..." on page 3-1. perform "Motor Detect" on page 3-1. Mirror motor lock not achieved - go to "Printhead diagnostics" on page 3-1. go to "165 error code" on page 3-1. yellow - go to set configuration ID. magenta - go to "Printhead diagnostics" on page 3-1. Unknown manufacture type - cyan - ...unknown - unknown - Perform the "Drift Sensors" on page 2-64. go to the approved version. cyan - See "Web oiler fuser kit installation" on page 3-1. go to "Printhead diagnostics" on page 4-80 to "164 error code" on page 3-16. The printer has detected an...
..." on page 3-1. perform "Motor Detect" on page 3-1. Mirror motor lock not achieved - go to "Printhead diagnostics" on page 3-1. go to "165 error code" on page 3-1. yellow - go to set configuration ID. magenta - go to "Printhead diagnostics" on page 3-1. Unknown manufacture type - cyan - ...unknown - unknown - Perform the "Drift Sensors" on page 2-64. go to the approved version. cyan - See "Web oiler fuser kit installation" on page 3-1. go to "Printhead diagnostics" on page 4-80 to "164 error code" on page 3-16. The printer has detected an...
Service Manual
Page 54
...S2 sensor was activated at an unexpected time. Paper jam detected. A paper jam detected in Tray 3. When a 9xx or 2xx error code is MPF). Fuser narrow media sensor obstructed. 2-18 Service Manual Paper jam detected. A paper jam detected in duplex option. Paper jam detected. Media... available in Stacker 2. Sensor S2 was made too early. The fuser exit sensor was made too early (source is MPF). A paper jam detected in Stacker 4. A paper jam detected in Stacker 6. Media versus registration error is MPF). Paper jam detected. Paper jam detected. A paper ...
...S2 sensor was activated at an unexpected time. Paper jam detected. A paper jam detected in Tray 3. When a 9xx or 2xx error code is MPF). Fuser narrow media sensor obstructed. 2-18 Service Manual Paper jam detected. A paper jam detected in duplex option. Paper jam detected. Media... available in Stacker 2. Sensor S2 was made too early. The fuser exit sensor was made too early (source is MPF). A paper jam detected in Stacker 4. A paper jam detected in Stacker 6. Media versus registration error is MPF). Paper jam detected. Paper jam detected. A paper ...
Service Manual
Page 83
.... Does the lamp turn off . You may have been on page 4-72. 125 error code Hot fuser Error code 125 displays whenever the printer detects a problem with the fuser running over temperature or the fuser lamps have to observe for a few minutes. Replace the "System board" on too ...12 on too long. 5060-4xx 124 error code Hot fuser Error code 124 displays whenever the printer detects a problem with the fuser running over temperature or the fuser lamps have to observe for a few minutes. A problem could exist in the fuser assembly with the hot roll bearings, hot ...
.... Does the lamp turn off . You may have been on page 4-72. 125 error code Hot fuser Error code 125 displays whenever the printer detects a problem with the fuser running over temperature or the fuser lamps have to observe for a few minutes. Replace the "System board" on too ...12 on too long. 5060-4xx 124 error code Hot fuser Error code 124 displays whenever the printer detects a problem with the fuser running over temperature or the fuser lamps have to observe for a few minutes. A problem could exist in the fuser assembly with the hot roll bearings, hot ...
Service Manual
Page 90
... printer on and measure the voltage on connector J33-12 on the system board. Is the voltage correct? Error code 134 may have to observe the lamp for a few minutes to step 2 Replace the "Fuser assembly" on page 4-46. Is the voltage correct? Yes Go to see it turns on and off... to step 2 No Go to see if it turns on page 4-72. 136 error code Fuser assembly cam position is running over temperature or the hot roll fuser lamp has been on . You may also indicate a problem in the fuser assembly with the hot roll bearings, hot roll thermistor, LVPS, or the system board...
... printer on and measure the voltage on connector J33-12 on the system board. Is the voltage correct? Error code 134 may have to observe the lamp for a few minutes to step 2 Replace the "Fuser assembly" on page 4-46. Is the voltage correct? Yes Go to see it turns on and off... to step 2 No Go to see if it turns on page 4-72. 136 error code Fuser assembly cam position is running over temperature or the hot roll fuser lamp has been on . You may also indicate a problem in the fuser assembly with the hot roll bearings, hot roll thermistor, LVPS, or the system board...
