Troubleshooting Guide
Page 2
... enough memory Add printer memory or an optional hard disk. The printer has insufficient memory • Print the job. (Only part of the job may require service. Page Protect is in the Installed Options list. The printer is set for the correct size media. • Make sure the menu values for both size and type are using an incompatible parallel cable. Tray linking does not work • Make sure both the size and type of media are the same in both trays. • Make sure the paper guides...
... enough memory Add printer memory or an optional hard disk. The printer has insufficient memory • Print the job. (Only part of the job may require service. Page Protect is in the Installed Options list. The printer is set for the correct size media. • Make sure the menu values for both size and type are using an incompatible parallel cable. Tray linking does not work • Make sure both the size and type of media are the same in both trays. • Make sure the paper guides...
Troubleshooting Guide
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... correct type media for service. Solving print quality problems Color misregistration AABBCCDDEE ABCDE Color has shifted outside of the tray or on the multipurpose feeder. Top to Bottom or Left to Right: 1 Re-seat the cartridges by removing them from the printer and then reinserting them. 2 Invoke a Color Adjust operation from occurring, see the Menus and Messages Guide. Guides in any color: Replace the image transfer unit. Use recommended paper and other specialty media. Solving paper feed problems Paper frequently jams...
... correct type media for service. Solving print quality problems Color misregistration AABBCCDDEE ABCDE Color has shifted outside of the tray or on the multipurpose feeder. Top to Bottom or Left to Right: 1 Re-seat the cartridges by removing them from the printer and then reinserting them. 2 Invoke a Color Adjust operation from occurring, see the Menus and Messages Guide. Guides in any color: Replace the image transfer unit. Use recommended paper and other specialty media. Solving paper feed problems Paper frequently jams...
User Reference
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... in downloadable software packages on your computer. 2 Click Start Settings Printers, and then double-click Add Printer. A separate printer object will not replace the system driver. Drivers are using. Operating system Windows Windows 95, Windows 98 (First Edition) Macintosh Serial Printing Go to install drivers depends on your computer. 13 System printer drivers work well for simple printing, but they contain less functionality than our enhanced custom printer driver. The procedure to page... 13 14 15 Windows Some Windows...
... in downloadable software packages on your computer. 2 Click Start Settings Printers, and then double-click Add Printer. A separate printer object will not replace the system driver. Drivers are using. Operating system Windows Windows 95, Windows 98 (First Edition) Macintosh Serial Printing Go to install drivers depends on your computer. 13 System printer drivers work well for simple printing, but they contain less functionality than our enhanced custom printer driver. The procedure to page... 13 14 15 Windows Some Windows...
User Reference
Page 15
... then press Select. If your printer does not appear in the printer 1 On the printer operator panel, press Menu until you see Print Menus, and then press Select. 15 Note: For information about serial menus and messages, refer to 7 or 8. - Data Bits must be set serial parameters in the original Printer (USB) window. 7 In the PostScript Printer Description (PPD) File section, click Auto Setup. Keep this , you want to...
... then press Select. If your printer does not appear in the printer 1 On the printer operator panel, press Menu until you see Print Menus, and then press Select. 15 Note: For information about serial menus and messages, refer to 7 or 8. - Data Bits must be set serial parameters in the original Printer (USB) window. 7 In the PostScript Printer Description (PPD) File section, click Auto Setup. Keep this , you want to...
User Reference
Page 85
... time, see "Step 5: Installing Supplies" in the multipurpose feeder or any tray. Remove the specified print cartridge and install a new one of the display is set up for one . Reset Printer - If MP Feeder Size is too short to clear the message and continue printing. A defective print cartridge is installed. Background toner has prevented a calibration cycle from the Setup Menu. • Install additional memory. See also: Calling for a diagnosis. Cancel Job - Message 30 Toner Cart Missing 31 Defective Cartridge 32 Unsupported Cartridge 33 Calibration Error...
... time, see "Step 5: Installing Supplies" in the multipurpose feeder or any tray. Remove the specified print cartridge and install a new one of the display is set up for one . Reset Printer - If MP Feeder Size is too short to clear the message and continue printing. A defective print cartridge is installed. Background toner has prevented a calibration cycle from the Setup Menu. • Install additional memory. See also: Calling for a diagnosis. Cancel Job - Message 30 Toner Cart Missing 31 Defective Cartridge 32 Unsupported Cartridge 33 Calibration Error...
User Reference
Page 137
... Toner (Supplies Menu) 72 toner status 72 complex page errors 69 Confidential Job (Job Menu) 50 Configure Bins (Paper Menu) 57 Configure MP (Paper Menu) 58 Copies (Finishing Menu) 46 copies, specifying number 46 current menu settings 117 Custom Types (Paper Menu) 58 D Data Bits (Serial Menu) 65 Defragment Flash (Utilities Menu) 74 disabling auto size sensing 136 operator panel menus 119 Power Saver 118 disk See hard disk Display Language (Setup Menu) 68 Download Target (Setup Menu) 68 downloaded resources printing 75 resource save 70 storing 68 Drivers for network printing Windows 17 duplex...
... Toner (Supplies Menu) 72 toner status 72 complex page errors 69 Confidential Job (Job Menu) 50 Configure Bins (Paper Menu) 57 Configure MP (Paper Menu) 58 Copies (Finishing Menu) 46 copies, specifying number 46 current menu settings 117 Custom Types (Paper Menu) 58 D Data Bits (Serial Menu) 65 Defragment Flash (Utilities Menu) 74 disabling auto size sensing 136 operator panel menus 119 Power Saver 118 disk See hard disk Display Language (Setup Menu) 68 Download Target (Setup Menu) 68 downloaded resources printing 75 resource save 70 storing 68 Drivers for network printing Windows 17 duplex...
User Reference
Page 138
... (Parallel Menu) 53 MAC Binary PS (USB Menu) 72 Macintosh 19 Manual Color (Color Menu) 45 maximum stack height multipurpose feeder 29 trays 1, 2, 3 25, 27 memory Print and Hold function 32 memory option, removing 111 Menu buttons 21 menu map 42 menu settings page, printing 117 menus disabling 119 enabling 119 entering 21 language 68 printing menu settings page 117 selecting 22 menu items 22 numerical values 21 messages 138 100-199 Service 84 1565 Emul Error Load Emul Option 84 2 Paper Jam 84 30 Toner Cart Missing 85...
... (Parallel Menu) 53 MAC Binary PS (USB Menu) 72 Macintosh 19 Manual Color (Color Menu) 45 maximum stack height multipurpose feeder 29 trays 1, 2, 3 25, 27 memory Print and Hold function 32 memory option, removing 111 Menu buttons 21 menu map 42 menu settings page, printing 117 menus disabling 119 enabling 119 entering 21 language 68 printing menu settings page 117 selecting 22 menu items 22 numerical values 21 messages 138 100-199 Service 84 1565 Emul Error Load Emul Option 84 2 Paper Jam 84 30 Toner Cart Missing 85...
User Reference
Page 139
... Network Code 79 Invalid Standard Network Code 79 ITU Maint 79 ITU/Fuser Maint 79 Load Plain Letter 80 Load Manual 80 Load Staples 80 Load Tray 80 Menus Disabled 80 Network 80 Network , 80 Network Card Busy 80 No DRAM Installed 80 No Jobs Found. Retry? 81 Not Ready 81 Ovrflow Bin Full 81 Parallel 81 Performing Self Test 81 Power Saver 81 Print Jobs on Disk 81 Printer Calibrating 81 Printing Alignment Page 81 Printing Directory List 81 Printing Font List 81 Printing Job...
... Network Code 79 Invalid Standard Network Code 79 ITU Maint 79 ITU/Fuser Maint 79 Load Plain Letter 80 Load Manual 80 Load Staples 80 Load Tray 80 Menus Disabled 80 Network 80 Network , 80 Network Card Busy 80 No DRAM Installed 80 No Jobs Found. Retry? 81 Not Ready 81 Ovrflow Bin Full 81 Parallel 81 Performing Self Test 81 Power Saver 81 Print Jobs on Disk 81 Printer Calibrating 81 Printing Alignment Page 81 Printing Directory List 81 Printing Font List 81 Printing Job...
User Reference
Page 140
... 108 image transfer unit 108 print cartridge 108 transfer roller 108 web oiler 108 ordering supplies 108 Orientation (PCL Emul Menu) 56 Output Bin (Paper Menu) 58 output bins linking 32 Overflow Bin (Paper Menu) 58 P Page Protect (Setup Menu) 69 paper storing 36 paper jams areas 92 avoiding 37 clearing 91 fuser 98 reprinting jammed pages 68 Paper Loading (Paper Menu) 59 Paper Menu 57 Assign Type/Bin 57 Configure Bins 57 Configure MP 58 Custom Types 58 Output Bin 58 Overflow Bin 58 Paper Loading 59 Paper Size 60 Paper Source 60 Paper Texture 61 Paper Type 62 Paper Weight 63 Substitute Size 63...
... 108 image transfer unit 108 print cartridge 108 transfer roller 108 web oiler 108 ordering supplies 108 Orientation (PCL Emul Menu) 56 Output Bin (Paper Menu) 58 output bins linking 32 Overflow Bin (Paper Menu) 58 P Page Protect (Setup Menu) 69 paper storing 36 paper jams areas 92 avoiding 37 clearing 91 fuser 98 reprinting jammed pages 68 Paper Loading (Paper Menu) 59 Paper Menu 57 Assign Type/Bin 57 Configure Bins 57 Configure MP 58 Custom Types 58 Output Bin 58 Overflow Bin 58 Paper Loading 59 Paper Size 60 Paper Source 60 Paper Texture 61 Paper Type 62 Paper Weight 63 Substitute Size 63...
User Reference
Page 141
... Paper Jam message remains after clearing jam 123 print quality 124 print time seems long 121 tray linking does not work 122 unexpected page breaks 122 Protocol (Parallel Menu) 54 PS emulation See PostScript emulation PS SmartSwitch (Network Menu) 52 PS SmartSwitch (Parallel Menu) 54 PS SmartSwitch (Serial Menu) 66 PS SmartSwitch (USB Menu) 73 PS SmartSwitch, setting See also printer language 70 network port 52 parallel port 54 serial port 66 USB port 73 publications Card Stock & Label Guide 38 R removing firmware card 114 flash memory option 111 option cards...
... Paper Jam message remains after clearing jam 123 print quality 124 print time seems long 121 tray linking does not work 122 unexpected page breaks 122 Protocol (Parallel Menu) 54 PS emulation See PostScript emulation PS SmartSwitch (Network Menu) 52 PS SmartSwitch (Parallel Menu) 54 PS SmartSwitch (Serial Menu) 66 PS SmartSwitch (USB Menu) 73 PS SmartSwitch, setting See also printer language 70 network port 52 parallel port 54 serial port 66 USB port 73 publications Card Stock & Label Guide 38 R removing firmware card 114 flash memory option 111 option cards...
Setup Guide
Page 7
... for simple printing, but they contain less functionality than our enhanced custom printer driver. Choose your particular operating system. If you are also available in later versions of a server. Drivers are using a USB or parallel cable. Step 1: Choose your setup (local or network printer) Local printer Network printer A local printer is a printer attached to your printer. The local printer is intended to page... 7 8 8 8 9 Windows Note: Installing a custom driver will seem automatic in downloadable software packages on...
... for simple printing, but they contain less functionality than our enhanced custom printer driver. Choose your particular operating system. If you are also available in later versions of a server. Drivers are using a USB or parallel cable. Step 1: Choose your setup (local or network printer) Local printer Network printer A local printer is a printer attached to your printer. The local printer is intended to page... 7 8 8 8 9 Windows Note: Installing a custom driver will seem automatic in downloadable software packages on...
Quick Reference Pages
Page 10
... install utilities, change settings, or customize device drivers, select Custom, and follow the instructions on your screen. 6 Select Local Attached, and then click Finish. 7 Select the port you need additional help, refer to the documentation that shipped with your printer. Use the following table to your computer or network system: 1 Install drivers for local printing on page 1. 2 Verify printer setup on page 3. 3 Configure for TCP/IP on page 4. 4 Install drivers for network printing on your software. Windows Windows Server...
... install utilities, change settings, or customize device drivers, select Custom, and follow the instructions on your screen. 6 Select Local Attached, and then click Finish. 7 Select the port you need additional help, refer to the documentation that shipped with your printer. Use the following table to your computer or network system: 1 Install drivers for local printing on page 1. 2 Verify printer setup on page 3. 3 Configure for TCP/IP on page 4. 4 Install drivers for network printing on your software. Windows Windows Server...
Quick Reference Pages
Page 12
... Printer Setup Utility. 4 Do one of 9 7 In the PostScript Printer Description (PPD) File section, click Auto Setup. UNIX/Linux Local printing is correctly listed under "Installed Features." Verify printer setup Printing a menu settings page Print a menu settings page to review the default printer settings and to verify that printer options are configured for your password, and then click OK. If an option you installed is not listed, turn the printer off, unplug the power cord, and reinstall the option. 5 Verify the amount of memory installed is supported...
... Printer Setup Utility. 4 Do one of 9 7 In the PostScript Printer Description (PPD) File section, click Auto Setup. UNIX/Linux Local printing is correctly listed under "Installed Features." Verify printer setup Printing a menu settings page Print a menu settings page to review the default printer settings and to verify that printer options are configured for your password, and then click OK. If an option you installed is not listed, turn the printer off, unplug the power cord, and reinstall the option. 5 Verify the amount of memory installed is supported...
Quick Reference Pages
Page 14
... the printer and verify that other network computers can print to the printer. Supported printer drivers • Windows system printer driver • Custom printer driver System drivers are built into Windows operating systems. Custom drivers are installed on the network using a network cable, such as printer status alerts. The system printer driver presents a consistent user interface for example, 192.168.0.11). For basic printer functionality, you should receive a reply. Connection guide Page 5 of a printer driver. Install drivers for your printing configuration and...
... the printer and verify that other network computers can print to the printer. Supported printer drivers • Windows system printer driver • Custom printer driver System drivers are built into Windows operating systems. Custom drivers are installed on the network using a network cable, such as printer status alerts. The system printer driver presents a consistent user interface for example, 192.168.0.11). For basic printer functionality, you should receive a reply. Connection guide Page 5 of a printer driver. Install drivers for your printing configuration and...
Service Manual
Page 39
... interlock switch service check" on page 2-15. page 2-105. Close Door displays constantly, unable to clear the message, POR incomplete Go to "Entire page is not inoperative Replace the "Operator panel" on page 2-85. If the printer is noisy Go to "Vertical lines or streaks" on page 2-124. Print quality: Evenly spaced horizontal marks or lines Go to "927 error code" on page 2-131. Replace the black print cartridge. Excessive fuser drive motor assembly noise Go to print black only. Print quality: Blank page (no image...
... interlock switch service check" on page 2-15. page 2-105. Close Door displays constantly, unable to clear the message, POR incomplete Go to "Entire page is not inoperative Replace the "Operator panel" on page 2-85. If the printer is noisy Go to "Vertical lines or streaks" on page 2-124. Print quality: Evenly spaced horizontal marks or lines Go to "927 error code" on page 2-131. Replace the black print cartridge. Excessive fuser drive motor assembly noise Go to print black only. Print quality: Blank page (no image...
Service Manual
Page 98
... card. Check continuity of the cyan cartridge drive motor cable. Does this fix the problem? Does this fix the problem? Does this procedure is not performed, error code 168 is displayed. 5060-4xx 157 error code Magenta cartridge drive assembly Note: Any time any of the cartridge drive motor assemblies are replaced perform the "Motor Detect" on the system board. Check the magenta cartridge drive motor cable connection to J34 on page 3-17. Check the cyan cartridge drive motor cable connection...
... card. Check continuity of the cyan cartridge drive motor cable. Does this fix the problem? Does this fix the problem? Does this procedure is not performed, error code 168 is displayed. 5060-4xx 157 error code Magenta cartridge drive assembly Note: Any time any of the cartridge drive motor assemblies are replaced perform the "Motor Detect" on the system board. Check the magenta cartridge drive motor cable connection to J34 on page 3-17. Check the cyan cartridge drive motor cable connection...
Service Manual
Page 99
... card. Replace the "ITU drive motor" on page 3-17. Is error code 160 still shown? Is the cable installed correctly? Yes Call your next level support 160 error code ITU drive motor service check Step 1 Action and questions Error code 160 indicates that an incorrect motor has been detected. If this procedure is not performed, error code 168 is replaced, perform the "Motor Detect" on page 4-45. Check the yellow cartridge drive motor cable connection...
... card. Replace the "ITU drive motor" on page 3-17. Is error code 160 still shown? Is the cable installed correctly? Yes Call your next level support 160 error code ITU drive motor service check Step 1 Action and questions Error code 160 indicates that an incorrect motor has been detected. If this procedure is not performed, error code 168 is replaced, perform the "Motor Detect" on page 4-45. Check the yellow cartridge drive motor cable connection...
Service Manual
Page 166
... require replacement of one . Check the following before proceeding with any of the print quality service checks. • Use tray 1 (internal tray) to test the print quality of the base printer. • Be sure the fuser assembly is installed correctly. • Be sure the ITU assembly is installed correctly. • Be sure the second transfer roll is no error codes displayed, go to the transfer HVPS cable. Note: Some 201 Paper Jam errors can cause print quality problems...
... require replacement of one . Check the following before proceeding with any of the print quality service checks. • Use tray 1 (internal tray) to test the print quality of the base printer. • Be sure the fuser assembly is installed correctly. • Be sure the ITU assembly is installed correctly. • Be sure the second transfer roll is no error codes displayed, go to the transfer HVPS cable. Note: Some 201 Paper Jam errors can cause print quality problems...
Service Manual
Page 443
...63, 2-64, 2-65 cartridge drive motor, location 5-2 close door, service checks 2-110 color correction settings 1-3 Color Menu 2-23 Color Page Count 3-32 Color Trapping 3-9 Configuration ID 3-33 configuration menu 3-8 Auto Color Adjust 3-11 Color Trapping 3-9 Demo Mode 3-10 Energy Conserve 3-11 entering 3-8 Env Prompts 3-12 ERROR LOG 3-11 Exit Config Menu 3-8, 3-12 Factory Defaults 3-10 Font Sharpening 3-11 Fuser Count Value 3-9 ITU Count Value 3-9 Panel Menu 3-10 Paper Prompts 3-12 PPDS Emulation 3-10 Print Quality Pages 3-9 Reset Fuser Count 3-9 SIZE SENSING 3-10 Tray Insert Msg 3-9 connector...
...63, 2-64, 2-65 cartridge drive motor, location 5-2 close door, service checks 2-110 color correction settings 1-3 Color Menu 2-23 Color Page Count 3-32 Color Trapping 3-9 Configuration ID 3-33 configuration menu 3-8 Auto Color Adjust 3-11 Color Trapping 3-9 Demo Mode 3-10 Energy Conserve 3-11 entering 3-8 Env Prompts 3-12 ERROR LOG 3-11 Exit Config Menu 3-8, 3-12 Factory Defaults 3-10 Font Sharpening 3-11 Fuser Count Value 3-9 ITU Count Value 3-9 Panel Menu 3-10 Paper Prompts 3-12 PPDS Emulation 3-10 Print Quality Pages 3-9 Reset Fuser Count 3-9 SIZE SENSING 3-10 Tray Insert Msg 3-9 connector...
Service Manual
Page 448
... parts catalog 7-12 removal 4-76 transparency sensor cable, removal 4-70 transparency sensor, removal 4-71 Tray Insert Msg 3-9 U Utilities Menu 2-25 multiple horizontal lines 2-4 print quality - light lines or streaks appear on the printed page 2-3 print quality - uneven printing 2-3 printer prints black only 2-3 RIP fan fails to run or is noisy 2-3 single color printed 2-3 VTB fan fails to run or is blank 2-3 paper feed problem 2-3 paper feed problems, integrated tray 2-3 print quality - missing colors 2-3 print quality - one or more op panel buttons do not work 2-3 operator panel...
... parts catalog 7-12 removal 4-76 transparency sensor cable, removal 4-70 transparency sensor, removal 4-71 Tray Insert Msg 3-9 U Utilities Menu 2-25 multiple horizontal lines 2-4 print quality - light lines or streaks appear on the printed page 2-3 print quality - uneven printing 2-3 printer prints black only 2-3 RIP fan fails to run or is noisy 2-3 single color printed 2-3 VTB fan fails to run or is blank 2-3 paper feed problem 2-3 paper feed problems, integrated tray 2-3 print quality - missing colors 2-3 print quality - one or more op panel buttons do not work 2-3 operator panel...