Troubleshooting Guide
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...The printer cable is securely attached to the printer and the host computer, print server, option, or other countries/ regions, visit the Lexmark Web site at www.lexmark.com. Held jobs do not print 1 Open the document you are using a Windows Vista, Windows 2000, Windows XP, or Windows ...is not set up additional printer memory by any switch or breaker. • The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Other electrical equipment plugged into the outlet is working. • The printer is blank or displays only ...
...The printer cable is securely attached to the printer and the host computer, print server, option, or other countries/ regions, visit the Lexmark Web site at www.lexmark.com. Held jobs do not print 1 Open the document you are using a Windows Vista, Windows 2000, Windows XP, or Windows ...is not set up additional printer memory by any switch or breaker. • The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Other electrical equipment plugged into the outlet is working. • The printer is blank or displays only ...
User Reference
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...• The electrical outlet is not turned off by any switch or breaker. • The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Other electrical equipment plugged into the outlet is working. • The printer is turned on the menu settings page ... from the Utilities Menu. If your printer model type and serial number. Calling for service When you call for service, call 1-800-Lexmark (1-800-539-6275). Refer to the label on the display, and the troubleshooting steps you are very easy to the numbers listed on our...
...• The electrical outlet is not turned off by any switch or breaker. • The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Other electrical equipment plugged into the outlet is working. • The printer is turned on the menu settings page ... from the Utilities Menu. If your printer model type and serial number. Calling for service When you call for service, call 1-800-Lexmark (1-800-539-6275). Refer to the label on the display, and the troubleshooting steps you are very easy to the numbers listed on our...
Service Manual
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... pin locations (black 5-5 Connectors 5-6 System board - non-network 5-6 System board - network 5-7 Autoconnect-top 5-18 Autoconnect-bottom 5-19 Transfer high voltage power supply (HVPS 5-20 Developer high voltage power supply (HVPS) board 5-22 Low voltage power supply (LVPS 5-23 LVPS cable connectors to system board 5-23 LVPS fuser connectors 5-24 Paper size sensing board 5-25 High-capacity...
... pin locations (black 5-5 Connectors 5-6 System board - non-network 5-6 System board - network 5-7 Autoconnect-top 5-18 Autoconnect-bottom 5-19 Transfer high voltage power supply (HVPS 5-20 Developer high voltage power supply (HVPS) board 5-22 Low voltage power supply (LVPS 5-23 LVPS cable connectors to system board 5-23 LVPS fuser connectors 5-24 Paper size sensing board 5-25 High-capacity...
Service Manual
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...-Capacity Input Tray High-Capacity Output Finisher High Voltage Power Supply Image Transfer Unit Black Light Amplification by Stimulated Emission of Radiation Liquid Crystal Display Light-Emitting Diode Low Voltage Power Supply Magenta Masked Read Only Memory Microswitch Nonvolatile Random Access... Memory Original Equipment Manufacturer Optical Sensor Photoconductor Picture element Power-On Reset Power-On Self Test Position Sensing Device Pulse Width ...
...-Capacity Input Tray High-Capacity Output Finisher High Voltage Power Supply Image Transfer Unit Black Light Amplification by Stimulated Emission of Radiation Liquid Crystal Display Light-Emitting Diode Low Voltage Power Supply Magenta Masked Read Only Memory Microswitch Nonvolatile Random Access... Memory Original Equipment Manufacturer Optical Sensor Photoconductor Picture element Power-On Reset Power-On Self Test Position Sensing Device Pulse Width ...
Service Manual
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... AC Frequency - See "System board" on page 4-44. If this type of error. Unrecoverable TPS Error - RIP Fan - Replace the LVPS. The AC power line frequency may cause this does not fix the problem, replace the system board. Cyan TMC switch failure - Go to "943 error code" on page... 907 Engine Flash Error 920 Color Calibrate 921 Color Calibrate 922 Color Calibrate 925 Fan Stalled 926 Fan Stalled 927 Fan Stalled 930 LV Power Supply 931 LV Power Supply 939 RIP Engine Comm 940 TMC Error - Cyan 941 TMC Error - Replace the ITU assembly. See "Paper size sensing board" on page ...
... AC Frequency - See "System board" on page 4-44. If this type of error. Unrecoverable TPS Error - RIP Fan - Replace the LVPS. The AC power line frequency may cause this does not fix the problem, replace the system board. Cyan TMC switch failure - Go to "943 error code" on page... 907 Engine Flash Error 920 Color Calibrate 921 Color Calibrate 922 Color Calibrate 925 Fan Stalled 926 Fan Stalled 927 Fan Stalled 930 LV Power Supply 931 LV Power Supply 939 RIP Engine Comm 940 TMC Error - Cyan 941 TMC Error - Replace the ITU assembly. See "Paper size sensing board" on page ...
Service Manual
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... Replace the cartridge. No Go to step 4 Go to system board cable for mechanical interference between adjacent pins. Make sure the screws that mount the power supply are tightened down and the board is incorrectly installed, install it actuates the TMC switch on the developer HVPS board actuate properly when the TMC...
... Replace the cartridge. No Go to step 4 Go to system board cable for mechanical interference between adjacent pins. Make sure the screws that mount the power supply are tightened down and the board is incorrectly installed, install it actuates the TMC switch on the developer HVPS board actuate properly when the TMC...
Service Manual
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Make sure the screws that mount the power supply are tightened down and the board is correctly installed at J20 on page 4-31. Is the developer HVPS mounted correctly? Check the developer HVPS to ...
Make sure the screws that mount the power supply are tightened down and the board is correctly installed at J20 on page 4-31. Is the developer HVPS mounted correctly? Check the developer HVPS to ...
Service Manual
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... Replace the cable. Check the developer HVPS board to system board cable for mechanical interference between adjacent pins. Make sure the screws that mount the power supply are tightened down and the board is pressed? 9 Check the voltage at J14 on the system board. Does the voltage measure approximately +3.3 V dc? 10 Check...
... Replace the cable. Check the developer HVPS board to system board cable for mechanical interference between adjacent pins. Make sure the screws that mount the power supply are tightened down and the board is pressed? 9 Check the voltage at J14 on the system board. Does the voltage measure approximately +3.3 V dc? 10 Check...
Service Manual
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... assembly. When the TMC pin is incorrectly installed, install it actuates the TMC switch on the developer HVPS. Make sure the screws that mount the power supply are tightened down and the board is pressed. Is the developer HVPS mounted correctly? 6 Make sure the developer HVPS cable is still displayed. Yes Replace...
... assembly. When the TMC pin is incorrectly installed, install it actuates the TMC switch on the developer HVPS. Make sure the screws that mount the power supply are tightened down and the board is pressed. Is the developer HVPS mounted correctly? 6 Make sure the developer HVPS cable is still displayed. Yes Replace...
Service Manual
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...Ground J35-14 Ground J35-15 J35-16 Ground Ground Note: All voltages are approximate values. Are the voltages correct? 3 Unplug all diamonds? 2 DC power to system board - non-network" on J35-3 and J35-4. Yes Go to "Operator panel LCD/ status LED/ buttons service check" on page 2-125... 4 No Go to J35 on page 4-72. 2-106 Service Manual 5060-4xx Step 6 Actions and questions Low voltage power supply - Measure the voltages on page 5-6 or "System board - Turn the power off and disconnect the LVPS cable to step 2 Replace the "LVPS assembly" on page 4-46 Replace the "System board...
...Ground J35-14 Ground J35-15 J35-16 Ground Ground Note: All voltages are approximate values. Are the voltages correct? 3 Unplug all diamonds? 2 DC power to system board - non-network" on J35-3 and J35-4. Yes Go to "Operator panel LCD/ status LED/ buttons service check" on page 2-125... 4 No Go to J35 on page 4-72. 2-106 Service Manual 5060-4xx Step 6 Actions and questions Low voltage power supply - Measure the voltages on page 5-6 or "System board - Turn the power off and disconnect the LVPS cable to step 2 Replace the "LVPS assembly" on page 4-46 Replace the "System board...
Service Manual
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...check" on page 2-130: • A problem with only one color) • Light or very light print CAUTION: Make sure the printer is powered off , or missing? Ask the customer if they have replaced the second transfer roll recently. Is there any problem with the second transfer roll? Is... you see any checks on the surface of the following problems occur, go to step 4 Replace the FRUs in circumference. Transfer high voltage power supply, HV wiring, and contacts - Check the second transfer roll for any of the roll. Check the transfer HVPS to ITU HV transfer terminal...
...check" on page 2-130: • A problem with only one color) • Light or very light print CAUTION: Make sure the printer is powered off , or missing? Ask the customer if they have replaced the second transfer roll recently. Is there any problem with the second transfer roll? Is... you see any checks on the surface of the following problems occur, go to step 4 Replace the FRUs in circumference. Transfer high voltage power supply, HV wiring, and contacts - Check the second transfer roll for any of the roll. Check the transfer HVPS to ITU HV transfer terminal...
Service Manual
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... that there is missing or faded on the ITU belt, the following components should be checked: • Toner cartridge - Diagnostic aids 3-7 See "Transfer high voltage power supply (HVPS)" on page 5-4 • Developer HVPS cable - Verify the connection at both ends. • Transfer HVPS board. • Engine board. Switch cartridges to the cable...
... that there is missing or faded on the ITU belt, the following components should be checked: • Toner cartridge - Diagnostic aids 3-7 See "Transfer high voltage power supply (HVPS)" on page 5-4 • Developer HVPS cable - Verify the connection at both ends. • Transfer HVPS board. • Engine board. Switch cartridges to the cable...
Service Manual
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Installation notes • When installing the new power supply, set the voltage range switch to the proper power setting for the geographic area you are in. • Be sure to the proper setting. Remove the screw (C) type "121" on the LVPS to set the voltage range selector switch (A) on page 4-2 from the top of the LVPS and remove the LVPS from the printer. Repair information 4-47 5060-4xx 6.
Installation notes • When installing the new power supply, set the voltage range switch to the proper power setting for the geographic area you are in. • Be sure to the proper setting. Remove the screw (C) type "121" on the LVPS to set the voltage range selector switch (A) on page 4-2 from the top of the LVPS and remove the LVPS from the printer. Repair information 4-47 5060-4xx 6.
Service Manual
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Repair information 4-75 5060-4xx Installation notes • To identify the color coded cable bands to the connectors, see "Transfer high voltage power supply (HVPS)" on page 5-20. • When installing the transfer HVPS board, route the cable to the HVPS input connector at CN1 (C) over the cable to the yellow transfer contact (D), under the cable to the magenta transfer contact (E), and attached to the cable tie (F). This makes sure the toroid (G) does not come into contact with the motor when the card is in place.
Repair information 4-75 5060-4xx Installation notes • To identify the color coded cable bands to the connectors, see "Transfer high voltage power supply (HVPS)" on page 5-20. • When installing the transfer HVPS board, route the cable to the HVPS input connector at CN1 (C) over the cable to the yellow transfer contact (D), under the cable to the magenta transfer contact (E), and attached to the cable tie (F). This makes sure the toroid (G) does not come into contact with the motor when the card is in place.
Service Manual
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network" on page 5-6 or "System board - Cyan Mirror Motor J10 Cover Open Switch J11 Printhead - 5060-4xx See "System board - Magenta Mirror Motor Pin no. 1 2 3 4 5 6 7 8 9 10 1 2 3 1 2 3 4 5 6 7 8 9 10 Signal FUSE24V Ground Ground +5 V dc (through fuse F12) C_MMSTART C_HSYN_SOS C_MMLOCK Ground C_MMREF N/C +5 V dc (direct from low voltage power supply) Ground VDO_ERR (+5 V dc to J8 and J12) FUSE24V Ground Ground V_V5FUSE M_MMSTART M_HSYN-S0S M_MMLOCK Ground M_MMREF N/C 5-10 Service Manual non-network" on page 5-7. Connector J9 Printhead -
network" on page 5-6 or "System board - Cyan Mirror Motor J10 Cover Open Switch J11 Printhead - 5060-4xx See "System board - Magenta Mirror Motor Pin no. 1 2 3 4 5 6 7 8 9 10 1 2 3 1 2 3 4 5 6 7 8 9 10 Signal FUSE24V Ground Ground +5 V dc (through fuse F12) C_MMSTART C_HSYN_SOS C_MMLOCK Ground C_MMREF N/C +5 V dc (direct from low voltage power supply) Ground VDO_ERR (+5 V dc to J8 and J12) FUSE24V Ground Ground V_V5FUSE M_MMSTART M_HSYN-S0S M_MMLOCK Ground M_MMREF N/C 5-10 Service Manual non-network" on page 5-7. Connector J9 Printhead -
Service Manual
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Connector J35 Low Voltage Power Supply J37 Bottom Options Connector Waste Toner Full Media Size Pin no. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 ...
Connector J35 Low Voltage Power Supply J37 Bottom Options Connector Waste Toner Full Media Size Pin no. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 ...
Service Manual
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5060-4xx Developer high voltage power supply (HVPS) board Connector CN1 Developer HVPS Input CN2 Cartridge Signature Button Black CN3 Cartridge Signature Button Magenta CN4 Cartridge Signature Button Cyan Pin no 1 2 3 4 5 6 7 8 9 10 ...
5060-4xx Developer high voltage power supply (HVPS) board Connector CN1 Developer HVPS Input CN2 Cartridge Signature Button Black CN3 Cartridge Signature Button Magenta CN4 Cartridge Signature Button Cyan Pin no 1 2 3 4 5 6 7 8 9 10 ...
Service Manual
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... Yellow CB Terminal Pin no 1 2 Signal Y-CtSense (red wire) Y-TnrSense (Gnd Return) (black wire) Cleaner Bias Terminal (not used) Low voltage power supply (LVPS) LVPS cable connectors to system board Connector Main power to system board (J35) LVPS to system board cable for fuser (J33) Pin no. Signal 1 +3.3 V dc 2 +3.3 V dc 3 +5 V dc 4 +5 V dc 5 +24...
... Yellow CB Terminal Pin no 1 2 Signal Y-CtSense (red wire) Y-TnrSense (Gnd Return) (black wire) Cleaner Bias Terminal (not used) Low voltage power supply (LVPS) LVPS cable connectors to system board Connector Main power to system board (J35) LVPS to system board cable for fuser (J33) Pin no. Signal 1 +3.3 V dc 2 +3.3 V dc 3 +5 V dc 4 +5 V dc 5 +24...
Service Manual
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Connector CN14 Low Voltage Power Supply CN15 Enter Motor CN16 Punch Motor Homing Sensor/ Drop Timing Sensor/ Inverter Timing Sensor/ Punch timing Sensor CN17 Accumulator Solenoid CN18 Communications CN19 Printer Docking ...
Connector CN14 Low Voltage Power Supply CN15 Enter Motor CN16 Punch Motor Homing Sensor/ Drop Timing Sensor/ Inverter Timing Sensor/ Punch timing Sensor CN17 Accumulator Solenoid CN18 Communications CN19 Printer Docking ...
Service Manual
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...maintenance 6-1 If any non-Lexmark attachments Lubrication specifications Lubricate only when parts are replaced or as needed, not on a scheduled basis. Check the following items: • Damaged, missing, or altered parts, especially in the area of the On/Off switch and the power supply • Damaged, missing,...prevent problems and maintain optimum performance. Follow these recommendations to aid you correct the hazard. Use of the top cover and the power supply cover • Possible safety exposure from any unsafe conditions exist, find out how serious the hazard could be and if you...
...maintenance 6-1 If any non-Lexmark attachments Lubrication specifications Lubricate only when parts are replaced or as needed, not on a scheduled basis. Check the following items: • Damaged, missing, or altered parts, especially in the area of the On/Off switch and the power supply • Damaged, missing,...prevent problems and maintain optimum performance. Follow these recommendations to aid you correct the hazard. Use of the top cover and the power supply cover • Possible safety exposure from any unsafe conditions exist, find out how serious the hazard could be and if you...