Service Manual
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... 940 error code ...2-86 941 error code ...2-88 942 error code ...2-90 943 error code ...2-92 990 service error ...2-94 5-bin mailbox option service check ...2-96 500-sheet drawer option service check ...2-100 AC and DC power service check ...2-104 Autocompensator service check ...2-106 Black only retract (BOR) service check ...2-108 Close door/HVPS/printhead interlock...
... 940 error code ...2-86 941 error code ...2-88 942 error code ...2-90 943 error code ...2-92 990 service error ...2-94 5-bin mailbox option service check ...2-96 500-sheet drawer option service check ...2-100 AC and DC power service check ...2-104 Autocompensator service check ...2-106 Black only retract (BOR) service check ...2-108 Close door/HVPS/printhead interlock...
Service Manual
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... service check ...2-138 Tray 1 service check ...2-140 Tray 1 paper size sensing service check ...2-141 Diagnostic aids ...3-1 Diagnostic aids ...3-1 Printhead diagnostics ...3-1 Print quality defect locator chart ...3-4 Partial Print Test ...3-6 Configuration Menu ...3-8 ITU Count Value ...3-8 Fuser Cnt Value ...3-8 Reset... Menus ...3-10 PPDS Emulation ...3-10 Demo Mode ...3-10 Factory Defaults ...3-10 Energy Conserve ...3-10 Auto Color Adjust ...3-11 Error Log ...3-11 Font Sharpening ...3-11 Paper Prompts ...3-12 Env Prompts ...3-12 Exit configuration menu ...3-12 Diagnostics Mode ...3-13 ...
... service check ...2-138 Tray 1 service check ...2-140 Tray 1 paper size sensing service check ...2-141 Diagnostic aids ...3-1 Diagnostic aids ...3-1 Printhead diagnostics ...3-1 Print quality defect locator chart ...3-4 Partial Print Test ...3-6 Configuration Menu ...3-8 ITU Count Value ...3-8 Fuser Cnt Value ...3-8 Reset... Menus ...3-10 PPDS Emulation ...3-10 Demo Mode ...3-10 Factory Defaults ...3-10 Energy Conserve ...3-10 Auto Color Adjust ...3-11 Error Log ...3-11 Font Sharpening ...3-11 Paper Prompts ...3-12 Env Prompts ...3-12 Exit configuration menu ...3-12 Diagnostics Mode ...3-13 ...
Service Manual
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5060-2XX Misc Tests ...3-17 Motor Detect ...3-17 Toggle ITU ...3-17 Belt Tracking (ITU 4th point adjustment) ...3-18 Printhead Inst ...3-18 Print Tests ...3-19 Print Tests (Input Source) ...3-19 Print Quality Pgs ...3-19 Hardware Tests ...3-20 LCD Test ...3-20 Button ...Base Sensor Test ...3-30 Device Tests ...3-30 Quick Disk Test ...3-30 Disk Test/Clean ...3-30 Flash Test ...3-31 Error Log ...3-31 Viewing the error log ...3-31 Clearing the error log ...3-31 Printing the error log ...3-32 Printer Setup ...3-33 Defaults ...3-33 Page Counts ...3-33 Serial Number ...3-34 Engine Setting x ...3-34 ...
5060-2XX Misc Tests ...3-17 Motor Detect ...3-17 Toggle ITU ...3-17 Belt Tracking (ITU 4th point adjustment) ...3-18 Printhead Inst ...3-18 Print Tests ...3-19 Print Tests (Input Source) ...3-19 Print Quality Pgs ...3-19 Hardware Tests ...3-20 LCD Test ...3-20 Button ...Base Sensor Test ...3-30 Device Tests ...3-30 Quick Disk Test ...3-30 Disk Test/Clean ...3-30 Flash Test ...3-31 Error Log ...3-31 Viewing the error log ...3-31 Clearing the error log ...3-31 Printing the error log ...3-32 Printer Setup ...3-33 Defaults ...3-33 Page Counts ...3-33 Serial Number ...3-34 Engine Setting x ...3-34 ...
Service Manual
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... page 2-84. Go to clear the message, POR incomplete Operator panel: One or more buttons do not work . Go to "Close door/HVPS/printhead interlock switch service check" on page 2-140. If the gears are missing Paper feed problems, base printer Paper feed problems, integrated tray Printer prints ..., sounds 5 beeps, and POST inoperative Operator panel: One pel or random pels are operating correctly, replace the Retract Motor Assembly. Go to "927 error code" on , and none of the printer functions work Operator panel: Display is blank, printer does not sound 5 beeps, but printer is set ...
... page 2-84. Go to clear the message, POR incomplete Operator panel: One or more buttons do not work . Go to "Close door/HVPS/printhead interlock switch service check" on page 2-140. If the gears are missing Paper feed problems, base printer Paper feed problems, integrated tray Printer prints ..., sounds 5 beeps, and POST inoperative Operator panel: One pel or random pels are operating correctly, replace the Retract Motor Assembly. Go to "927 error code" on , and none of the printer functions work Operator panel: Display is blank, printer does not sound 5 beeps, but printer is set ...
Service Manual
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... 3-1 2-8 Service Manual Output bin x to y (where x=1 to 5, 2 to 6, or 6 to the service check for the device indicated. 1xx service errors 100 ITU Error 101 ITU Error 102 ITU Error 103 ITU Error 104 ITU Error 106 Printhead Error ITU stall - ITU belt tracking - Go to service check for multiple bin output devices. on page 5-8. If the cables are...
... 3-1 2-8 Service Manual Output bin x to y (where x=1 to 5, 2 to 6, or 6 to the service check for the device indicated. 1xx service errors 100 ITU Error 101 ITU Error 102 ITU Error 103 ITU Error 104 ITU Error 106 Printhead Error ITU stall - ITU belt tracking - Go to service check for multiple bin output devices. on page 5-8. If the cables are...
Service Manual
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... 2-9 Go to "System board" on page 5-8. J12 and J13 on the system board. Note: Do not adjust or replace any printhead before performing checks in "Printhead diagnostics" on page 3-1. 109 Printhead Error Black printhead lost Hsync Check for the correct installation of all the cables to the system board assembly and to "System board" on...
... 2-9 Go to "System board" on page 5-8. J12 and J13 on the system board. Note: Do not adjust or replace any printhead before performing checks in "Printhead diagnostics" on page 3-1. 109 Printhead Error Black printhead lost Hsync Check for the correct installation of all the cables to the system board assembly and to "System board" on...
Service Manual
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... material have been removed from the printer. If error persists, see "Printhead diagnostics" on page 3-1. 116 Printhead Error A magenta printhead servo error has been detected. black Check for the correct installation of the printhead for the cardboard or plastic packaging. If error persists, see "Printhead diagnostics" on page 3-1. 115 Printhead Error A cyan printhead servo error has been detected. Verify all the cables to...
... material have been removed from the printer. If error persists, see "Printhead diagnostics" on page 3-1. 116 Printhead Error A magenta printhead servo error has been detected. black Check for the correct installation of the printhead for the cardboard or plastic packaging. If error persists, see "Printhead diagnostics" on page 3-1. 115 Printhead Error A cyan printhead servo error has been detected. Verify all the cables to...
Service Manual
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... roll - registration (staging)- Check at the top of the printhead for the cardboard or plastic packaging. go to "122 error code" on page 2-46. 5060-2XX Error code 117 Printhead Error Action A yellow printhead servo error has been detected. go to "123 error code" on page 2-46. go to "125 error code" on page 2-51. hot roll - Verify all...
... roll - registration (staging)- Check at the top of the printhead for the cardboard or plastic packaging. go to "122 error code" on page 2-46. 5060-2XX Error code 117 Printhead Error Action A yellow printhead servo error has been detected. go to "123 error code" on page 2-46. go to "125 error code" on page 2-51. hot roll - Verify all...
Service Manual
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... page 3-1. 196 Service Thermal System 199 Service Reflash RIP The printer has detected an error in "Printhead diagnostics" on page 3-1. 173 Motor Mirror motor lock not achieved - unknown - go to "Printhead diagnostics" on page 2-64. The incorrect configuration ID. Mirror motor lock not achieved ...- cyan - go to the approved version. Note: Do not adjust or replace any printhead before performing checks in "Printhead diagnostics" on page 3-1. go to "165 error code" on page 3-1. Contact your next level support. unknown - The printer has detected an invalid...
... page 3-1. 196 Service Thermal System 199 Service Reflash RIP The printer has detected an error in "Printhead diagnostics" on page 3-1. 173 Motor Mirror motor lock not achieved - unknown - go to "Printhead diagnostics" on page 2-64. The incorrect configuration ID. Mirror motor lock not achieved ...- cyan - go to the approved version. Note: Do not adjust or replace any printhead before performing checks in "Printhead diagnostics" on page 3-1. go to "165 error code" on page 3-1. Contact your next level support. unknown - The printer has detected an invalid...
Service Manual
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...option, go to step 4. Yes Go to step 2 No Go to step 3 2 Check the autocompensator pick rolls for the 114 Service Printhead error, plug in the black printhead J11 and J12. Is there any excessive contamination or damage to the pick rolls? Replace the "Autocompensa tor pick assembly" on "System ...4-19 Go to step 3 3 Verify the autocompensator is not stuck in the up position. If there is no indication that is related to the error presented. Note: Observe the pick rolls by opening the lower jam access door assembly. Repeat this does not fix the problem, go to "Step ...
...option, go to step 4. Yes Go to step 2 No Go to step 3 2 Check the autocompensator pick rolls for the 114 Service Printhead error, plug in the black printhead J11 and J12. Is there any excessive contamination or damage to the pick rolls? Replace the "Autocompensa tor pick assembly" on "System ...4-19 Go to step 3 3 Verify the autocompensator is not stuck in the up position. If there is no indication that is related to the error presented. Note: Observe the pick rolls by opening the lower jam access door assembly. Repeat this does not fix the problem, go to "Step ...
Service Manual
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... close correctly? These cable/switches provide separate interlocks for some time with the switch mounted in the printhead/open cable only has one switch mounted on the front access door support and is usually associated with... the lower switch mounted on the system board and the printhead/cover open interlock cable assembly Make sure that contain microswitches and a cable. POR incomplete, Close Door... displayed, the printer may then display a 902 Service Error. Is the actuator damaged or broken? Is the cable connected correctly?
... close correctly? These cable/switches provide separate interlocks for some time with the switch mounted in the printhead/open cable only has one switch mounted on the front access door support and is usually associated with... the lower switch mounted on the system board and the printhead/cover open interlock cable assembly Make sure that contain microswitches and a cable. POR incomplete, Close Door... displayed, the printer may then display a 902 Service Error. Is the actuator damaged or broken? Is the cable connected correctly?
Service Manual
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... tool to switch the magenta and black signals. If you get a printhead error, follow this diagnostic to identify problems with the printer. If the printhead cables are properly seated. 2. a. Verify the printhead diagnostic tool is configured as in the illustration below. If the printer .../black Diagnostic aids 3-1 Diagnostic aids This chapter explains the tests and procedures to the next step. Diagnostic aids Printhead diagnostics See "Printheads" on the error code. Continue to identify printer failures and verify repairs have corrected the problem. Determine how to use the tool...
... tool to switch the magenta and black signals. If you get a printhead error, follow this diagnostic to identify problems with the printer. If the printhead cables are properly seated. 2. a. Verify the printhead diagnostic tool is configured as in the illustration below. If the printer .../black Diagnostic aids 3-1 Diagnostic aids This chapter explains the tests and procedures to the next step. Diagnostic aids Printhead diagnostics See "Printheads" on the error code. Continue to identify printer failures and verify repairs have corrected the problem. Determine how to use the tool...
Service Manual
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..., you are finished. • If the printer displays a different printhead error code, which indicates another color, the printhead or the printhead cables are working correctly and the printhead cable connections should be checked. For example, the printer originally displays the printhead error code 108 (yellow). Remove the printhead diagnostic tool. 5. If an automatic calibration begins, 36 Printer Service...
..., you are finished. • If the printer displays a different printhead error code, which indicates another color, the printhead or the printhead cables are working correctly and the printhead cable connections should be checked. For example, the printer originally displays the printhead error code 108 (yellow). Remove the printhead diagnostic tool. 5. If an automatic calibration begins, 36 Printer Service...
Service Manual
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...be printed on page 4-67. Drift Sensor Check This check is installed correctly to the system board and to compensate for printhead drift. The following : 1. Check the continuity of the thermal system used to step 3. 3. If this setting without ... K= M=, C=, Y=, or K= M=, C=, Y=, or K= M=, C=, Y=, or K= Value: Err Good OP SH RA Number Description: RIP to A/D communication error Communication is good Open thermistor error Short thermistor error Range error Detected temperature in Celsius of the appropriate thermistor (cyan, magenta, yellow, or black) to make sure it is used to the...
...be printed on page 4-67. Drift Sensor Check This check is installed correctly to the system board and to compensate for printhead drift. The following : 1. Check the continuity of the thermal system used to step 3. 3. If this setting without ... K= M=, C=, Y=, or K= M=, C=, Y=, or K= M=, C=, Y=, or K= Value: Err Good OP SH RA Number Description: RIP to A/D communication error Communication is good Open thermistor error Short thermistor error Range error Detected temperature in Celsius of the appropriate thermistor (cyan, magenta, yellow, or black) to make sure it is used to the...
Service Manual
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... tips Printhead diagnostics If you get a printhead error, follow this diagnostic to setup the printhead diagnostic tool. Determine how to find the specific failure. a. b. Select which pair of printheads to the next step. If the printhead cables are properly seated. 2. Verify the printhead diagnostic ...Yellow/cyan Magenta/black Appendix A-Service tips A-1 Continue to use based on the error code. Verify all the printhead cables are properly seated and the error remains, record the error code. Reconfigure if necessary. A 1. If the printer displays the codes that ...
... tips Printhead diagnostics If you get a printhead error, follow this diagnostic to setup the printhead diagnostic tool. Determine how to find the specific failure. a. b. Select which pair of printheads to the next step. If the printhead cables are properly seated. 2. Verify the printhead diagnostic ...Yellow/cyan Magenta/black Appendix A-Service tips A-1 Continue to use based on the error code. Verify all the printhead cables are properly seated and the error remains, record the error code. Reconfigure if necessary. A 1. If the printer displays the codes that ...
Service Manual
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... Service Required may appear. For example, the printer originally displays the printhead error code 108 (yellow). The problem is in either the printhead cables or the printhead. If the problem persists, replace the "Printhead removal and adjustments". If that solves the problem, you are finished.... the following table for the printhead codes. Remove the printhead diagnostic tool. 5. Press Go to clear the error. • If the error code remains the same, replace the "System board". Printhead error codes Yellow For 10x errors For 11x errors For errors 169-175 Not commonly seen 108...
... Service Required may appear. For example, the printer originally displays the printhead error code 108 (yellow). The problem is in either the printhead cables or the printhead. If the problem persists, replace the "Printhead removal and adjustments". If that solves the problem, you are finished.... the following table for the printhead codes. Remove the printhead diagnostic tool. 5. Press Go to clear the error. • If the error code remains the same, replace the "System board". Printhead error codes Yellow For 10x errors For 11x errors For errors 169-175 Not commonly seen 108...
Service Manual
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It is not necessary to remove the cover to access the printheads. • If there is necessary to readjust will be lost. A-4 Service Manual 5060-2XX Identifying the printheads Black (K) Printhead error codes Magenta (M) 107 116 173 174 Cyan (C) 106 115 171 172 Yellow (Y) 108 117 175 176 109... 114 169 170 Front Warning: Do not loosen or remove all printheads are loosened or removed, your reference to ...
It is not necessary to remove the cover to access the printheads. • If there is necessary to readjust will be lost. A-4 Service Manual 5060-2XX Identifying the printheads Black (K) Printhead error codes Magenta (M) 107 116 173 174 Cyan (C) 106 115 171 172 Yellow (Y) 108 117 175 176 109... 114 169 170 Front Warning: Do not loosen or remove all printheads are loosened or removed, your reference to ...
Service Manual
Page 431
... diagnostics 2-5 parts catalog 7-46, 7-48 service checks 2-96 80 Fuser Maintenance 6-4 900 RIP Software Error service checks 2-82 9xx service errors error code table 2-6-2-8 error-specific service check 2-82-2-96 BOR drive assembly parts catalog 7-27 removal 4-27 BOR drive motor, ...2-104 acoustics 1-5 acronyms 1-16 Alignment Menu 3-15 alignment, for color alignment 3-15 alignments printer alignment for printheads 3-15 printhead electronic alignment 4-59 printhead mechanical alignment 4-56 attendance messages 2-27 Auto Color Adjust 3-11 autocompensator pick assembly parts catalog 7-21 removal ...
... diagnostics 2-5 parts catalog 7-46, 7-48 service checks 2-96 80 Fuser Maintenance 6-4 900 RIP Software Error service checks 2-82 9xx service errors error code table 2-6-2-8 error-specific service check 2-82-2-96 BOR drive assembly parts catalog 7-27 removal 4-27 BOR drive motor, ...2-104 acoustics 1-5 acronyms 1-16 Alignment Menu 3-15 alignment, for color alignment 3-15 alignments printer alignment for printheads 3-15 printhead electronic alignment 4-59 printhead mechanical alignment 4-56 attendance messages 2-27 Auto Color Adjust 3-11 autocompensator pick assembly parts catalog 7-21 removal ...
Service Manual
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... 2-109 diagnostic aids partial print test 3-6 print quality deft locator transparency 3-4 printhead diagnostics 3-1 diagnostics 2xx paper jam message table 2-27 error code table 2-6 HCOF error code table 2-114 sub error code table 2-18 system board LED error code table 2-118 user attendance message table 2-27 Diagnostics Mode Alignment Menu 3-...Test 3-22 Serial Wrap Test 3-23 Input Tray Tests Feed Test 3-25 Sensor Test 3-25 Misc Tests Belt Tracking 3-18 Motor Detect 3-17 Printhead Inst 3-18 Toggle ITU 3-17 Output Bin Tests Diverter Test 3-27 Feed Test 3-26 Feed to All Bins 3-26 Sensor Test 3-27 ...
... 2-109 diagnostic aids partial print test 3-6 print quality deft locator transparency 3-4 printhead diagnostics 3-1 diagnostics 2xx paper jam message table 2-27 error code table 2-6 HCOF error code table 2-114 sub error code table 2-18 system board LED error code table 2-118 user attendance message table 2-27 Diagnostics Mode Alignment Menu 3-...Test 3-22 Serial Wrap Test 3-23 Input Tray Tests Feed Test 3-25 Sensor Test 3-25 Misc Tests Belt Tracking 3-18 Motor Detect 3-17 Printhead Inst 3-18 Toggle ITU 3-17 Output Bin Tests Diverter Test 3-27 Feed Test 3-26 Feed to All Bins 3-26 Sensor Test 3-27 ...
Service Manual
Page 435
... relief handle 4-46 operator panel 4-49 outer system board shield 4-50 paper size sensing assembly 4-51 paper size sensing board 4-53 pick rolls 4-54 printheads 4-55 rear bellcrank (black) 4-61 rear bellcrank (cyan, magenta, yellow) 4-59 redrive assembly 4-63 registration motor 4-64 RIP fan 4-64 S2/...66 transparency 7-15 Serial Number 3-34 Serial Wrap Test 3-23 service checks 2-41 100 ITU error 2-63 100-990 error-specific service checks 2-41-2-96 500-sheet drawer option 2-100 5-bin mailbox option 2-96 900 error code 2-82 AC and DC power 2-104 autocompensator 2-106 black only retract (BOR) 2-108...
... relief handle 4-46 operator panel 4-49 outer system board shield 4-50 paper size sensing assembly 4-51 paper size sensing board 4-53 pick rolls 4-54 printheads 4-55 rear bellcrank (black) 4-61 rear bellcrank (cyan, magenta, yellow) 4-59 redrive assembly 4-63 registration motor 4-64 RIP fan 4-64 S2/...66 transparency 7-15 Serial Number 3-34 Serial Wrap Test 3-23 service checks 2-41 100 ITU error 2-63 100-990 error-specific service checks 2-41-2-96 500-sheet drawer option 2-100 5-bin mailbox option 2-96 900 error code 2-82 AC and DC power 2-104 autocompensator 2-106 black only retract (BOR) 2-108...