Service Manual
Page 8
...motor assembly removal ...4-35 ITU assembly removal ...4-37 ITU drive assembly removal ...4-37 ITU drive motor removal ...4-38 Low voltage power supply (LVPS) removal ...4-38 Multipurpose feeder (MPF) removal ...4-40 Nip relief handle removal ...4-42 Operator panel removal ...4-46 ... Engine board cabling ...5-5 RIP board cabling ...5-6 Connectors ...5-7 Engine board ...5-7 RIP board ...5-14 Transfer high voltage power supply (HVPS) ...5-19 Developer high voltage power supply (HVPS) board ...5-20 Low voltage power supply (LVPS) ...5-22 Low voltage power supply (LVPS) ...5-24 viii Service Manual
...motor assembly removal ...4-35 ITU assembly removal ...4-37 ITU drive assembly removal ...4-37 ITU drive motor removal ...4-38 Low voltage power supply (LVPS) removal ...4-38 Multipurpose feeder (MPF) removal ...4-40 Nip relief handle removal ...4-42 Operator panel removal ...4-46 ... Engine board cabling ...5-5 RIP board cabling ...5-6 Connectors ...5-7 Engine board ...5-7 RIP board ...5-14 Transfer high voltage power supply (HVPS) ...5-19 Developer high voltage power supply (HVPS) board ...5-20 Low voltage power supply (LVPS) ...5-22 Low voltage power supply (LVPS) ...5-24 viii Service Manual
Service Manual
Page 33
... Electrostatic Discharge Field Replaceable Unit Gigabyte High-Capacity Input Tray High-Capacity Output Finisher High Voltage Power Supply Image Transfer Unit Black Light Amplification by Stimulated Emission of Radiation Liquid Crystal Display Light-Emitting Diode Low Voltage Power Supply Magenta Multipurpose Feeder Masked Read Only Memory Microswitch Nonvolatile Random Access Memory Original Equipment Manufacturer...
... Electrostatic Discharge Field Replaceable Unit Gigabyte High-Capacity Input Tray High-Capacity Output Finisher High Voltage Power Supply Image Transfer Unit Black Light Amplification by Stimulated Emission of Radiation Liquid Crystal Display Light-Emitting Diode Low Voltage Power Supply Magenta Multipurpose Feeder Masked Read Only Memory Microswitch Nonvolatile Random Access Memory Original Equipment Manufacturer...
Service Manual
Page 41
...page 4-29. 920 Color Calibrate 921 Color Calibrate 922 Color Calibrate 925 Fan Stalled 926 Fan Stalled 927 Fan Stalled 930 LV Power Supply 931 LV Power Supply 939 RIP Engine Comm 940 TMC Error - If this does not fix the problem, replace the engine board. See "Engine board... 956 System Board Processor Failure 957 System Board ASIC Failure 958 NAND Failure Diagnostic information 2-7 See "Low voltage power supply (LVPS) removal" on page 4-70. Invalid AC Frequency-the AC power line frequency may be incorrect. Cyan 941 TMC Error - Magenta 942 TMC Error - Yellow toner metering cycle ...
...page 4-29. 920 Color Calibrate 921 Color Calibrate 922 Color Calibrate 925 Fan Stalled 926 Fan Stalled 927 Fan Stalled 930 LV Power Supply 931 LV Power Supply 939 RIP Engine Comm 940 TMC Error - If this does not fix the problem, replace the engine board. See "Engine board... 956 System Board Processor Failure 957 System Board ASIC Failure 958 NAND Failure Diagnostic information 2-7 See "Low voltage power supply (LVPS) removal" on page 4-70. Invalid AC Frequency-the AC power line frequency may be incorrect. Cyan 941 TMC Error - Magenta 942 TMC Error - Yellow toner metering cycle ...
Service Manual
Page 79
...fuser backup roll lamp is cool before removing it from the assembly. Go to step 2 No Install the correct fuser assembly. See "Low voltage power supply (LVPS) removal" on page 4-31. Diagnostic information 2-45 See "Fuser assembly removal" on page 4-38. CAUTION: Make sure the lamp is... installed. Replace the fuser assembly. Do you have continuity? See "Low voltage power supply (LVPS) removal" on page 4-31. No Replace the fuser assembly. See "Fuser assembly removal" on page 4-38. Install the correct fuser backup ...
...fuser backup roll lamp is cool before removing it from the assembly. Go to step 2 No Install the correct fuser assembly. See "Low voltage power supply (LVPS) removal" on page 4-31. Diagnostic information 2-45 See "Fuser assembly removal" on page 4-38. CAUTION: Make sure the lamp is... installed. Replace the fuser assembly. Do you have continuity? See "Low voltage power supply (LVPS) removal" on page 4-31. No Replace the fuser assembly. See "Fuser assembly removal" on page 4-38. Install the correct fuser backup ...
Service Manual
Page 80
...roll thermistor, or other hot roll parts. Is the voltage correct? Replace the fuser assembly. See "Low voltage power supply (LVPS) removal" on page 4-38. 3. Fuser assembly. See "Low voltage power supply (LVPS) removal" on page 4-38. 3. The LVPS or engine board assembly can also be failing. Replace...exist in the fuser assembly with the fuser running over temperature or the hot roll fuser lamp has been on and off. See "Low voltage power supply (LVPS) removal" on page 4-31. 2. The voltage should measure approximately +0.13 V dc to step 2 No Replace the LVPS assembly....
...roll thermistor, or other hot roll parts. Is the voltage correct? Replace the fuser assembly. See "Low voltage power supply (LVPS) removal" on page 4-38. 3. Fuser assembly. See "Low voltage power supply (LVPS) removal" on page 4-38. 3. The LVPS or engine board assembly can also be failing. Replace...exist in the fuser assembly with the fuser running over temperature or the hot roll fuser lamp has been on and off. See "Low voltage power supply (LVPS) removal" on page 4-31. 2. The voltage should measure approximately +0.13 V dc to step 2 No Replace the LVPS assembly....
Service Manual
Page 81
... 2 Measure the voltage on the fuser DC control connector on page 4-38. Replace the fuser assembly. Replace the LVPS assembly. "Low voltage power supply (LVPS) removal" on the LVPS. Diagnostic information 2-47 The LVPS or engine board assembly may not complete POR and post a 126 error ...turn off . Replace the fuser assembly. See "Fuser connectors" on ? Step 1 Action and questions Open the right fuser access door. See "Low voltage power supply (LVPS) removal" on page 4-31. Note: The printer may also be failing. The voltage should measure approximately +0.13 V dc to +0.64 V ...
... 2 Measure the voltage on the fuser DC control connector on page 4-38. Replace the fuser assembly. Replace the LVPS assembly. "Low voltage power supply (LVPS) removal" on the LVPS. Diagnostic information 2-47 The LVPS or engine board assembly may not complete POR and post a 126 error ...turn off . Replace the fuser assembly. See "Fuser connectors" on ? Step 1 Action and questions Open the right fuser access door. See "Low voltage power supply (LVPS) removal" on page 4-31. Note: The printer may also be failing. The voltage should measure approximately +0.13 V dc to +0.64 V ...
Service Manual
Page 82
Is the voltage correct? 2 Measure the voltage on page 4-38. Replace the fuser assembly. See "Low voltage power supply (LVPS) removal" on pin 7 of the fuser DC control connector on page 4-31. The voltage should measure approximately +3.3 V dc. Step 1 Action and ... the printer on the engine board. Note: The printer may not complete POR and post a 127 error message. Replace the fuser assembly. See "Low voltage power supply (LVPS) removal" on page 5-7. The voltage should measure approximately +3.3 V dc. Yes Go to step 2 No Replace the engine board assembly. Is the voltage ...
Is the voltage correct? 2 Measure the voltage on page 4-38. Replace the fuser assembly. See "Low voltage power supply (LVPS) removal" on pin 7 of the fuser DC control connector on page 4-31. The voltage should measure approximately +3.3 V dc. Step 1 Action and ... the printer on the engine board. Note: The printer may not complete POR and post a 127 error message. Replace the fuser assembly. See "Low voltage power supply (LVPS) removal" on page 5-7. The voltage should measure approximately +3.3 V dc. Yes Go to step 2 No Replace the engine board assembly. Is the voltage ...
Service Manual
Page 83
... correct? 2 Measure the voltage on pin 7 of the DC control connector on page 4-38. Is the voltage correct? Replace the LVPS assembly. See "Low voltage power supply (LVPS) removal" on the LVPS. See "Engine board removal" on page 4-31. Yes Go to step 2 No Replace the engine board assembly. Diagnostic information 2-49...
... correct? 2 Measure the voltage on pin 7 of the DC control connector on page 4-38. Is the voltage correct? Replace the LVPS assembly. See "Low voltage power supply (LVPS) removal" on the LVPS. See "Engine board removal" on page 4-31. Yes Go to step 2 No Replace the engine board assembly. Diagnostic information 2-49...
Service Manual
Page 84
...the lamp. Go to step 7 7 Measure the voltage on the engine board. See "Fuser assembly removal" on the engine board. See "Low voltage power supply (LVPS) removal" on page 4-29. See "Engine board removal" on page 4-38. See "Fuser assembly removal" on and off and allow it ...assembly. Replace the engine board. Is there continuity? 3 Make sure the hot roll lamp is easily broken. Replace the fuser assembly. See "Low voltage power supply (LVPS) removal" on and off . The voltage should measure approximately +0.13 V dc to step 2 Is the voltage correct? 2 Remove the fuser ...
...the lamp. Go to step 7 7 Measure the voltage on the engine board. See "Fuser assembly removal" on the engine board. See "Low voltage power supply (LVPS) removal" on page 4-29. See "Engine board removal" on page 4-38. See "Fuser assembly removal" on and off and allow it ...assembly. Replace the engine board. Is there continuity? 3 Make sure the hot roll lamp is easily broken. Replace the fuser assembly. See "Low voltage power supply (LVPS) removal" on and off . The voltage should measure approximately +0.13 V dc to step 2 Is the voltage correct? 2 Remove the fuser ...
Service Manual
Page 85
... J10-7 on page 4-38. Is the voltage correct? Check the continuity of the connector. Go to step 5 Go to display a 131 error. See "Low voltage power supply (LVPS) removal" on the engine board. The voltage should measure approximately +0.13 V dc to reach Ready. Check the continuity of the backup roll lamp by...
... J10-7 on page 4-38. Is the voltage correct? Check the continuity of the connector. Go to step 5 Go to display a 131 error. See "Low voltage power supply (LVPS) removal" on the engine board. The voltage should measure approximately +0.13 V dc to reach Ready. Check the continuity of the backup roll lamp by...
Service Manual
Page 86
...Warning: Use caution when handling the lamp, as it is installed correctly. Replace the fuser assembly. Is the voltage correct? See "Low voltage power supply (LVPS) removal" on page 4-38. 132 Error code Cold fuser hot roll Step 1 Action and questions Measure the voltage on connector J10-...11 on page 4-31. See "Fuser assembly removal" on the engine board. See "Low voltage power supply (LVPS) removal" on page 4-31. Is the voltage correct? 2 Remove the fuser from the fuser assembly, being careful to step 3 Is there ...
...Warning: Use caution when handling the lamp, as it is installed correctly. Replace the fuser assembly. Is the voltage correct? See "Low voltage power supply (LVPS) removal" on page 4-38. 132 Error code Cold fuser hot roll Step 1 Action and questions Measure the voltage on connector J10-...11 on page 4-31. See "Fuser assembly removal" on the engine board. See "Low voltage power supply (LVPS) removal" on page 4-31. Is the voltage correct? 2 Remove the fuser from the fuser assembly, being careful to step 3 Is there ...
Service Manual
Page 87
... lamp correctly. Yes Go to only handle the lamp by measuring between pins 2 and 5 on the AC fuser connector on and off. See "Low voltage power supply (LVPS) removal" on page 4-38. 133 Error code Cold fuser backup roll Step 1 Action and questions Measure the voltage on connector J10-12 on page...
... lamp correctly. Yes Go to only handle the lamp by measuring between pins 2 and 5 on the AC fuser connector on and off. See "Low voltage power supply (LVPS) removal" on page 4-38. 133 Error code Cold fuser backup roll Step 1 Action and questions Measure the voltage on connector J10-12 on page...
Service Manual
Page 88
... change? See "Engine board removal" on too long. The voltage should measure approximately +3.3 V dc. Replace the fuser assembly. See "Low voltage power supply (LVPS) removal" on page 4-38. 134 Error code Hot fuser The fuser is running over temperature or the hot roll fuser lamp has been on... engine board connector J10-11. Replace the LVPS assembly. Measure the voltage on the engine board. See "Low voltage power supply (LVPS) removal" on page 4-38. See "Low voltage power supply (LVPS) removal" on page 4-38. Note: The printer may not complete POR and continues to see if it ...
... change? See "Engine board removal" on too long. The voltage should measure approximately +3.3 V dc. Replace the fuser assembly. See "Low voltage power supply (LVPS) removal" on page 4-38. 134 Error code Hot fuser The fuser is running over temperature or the hot roll fuser lamp has been on... engine board connector J10-11. Replace the LVPS assembly. Measure the voltage on the engine board. See "Low voltage power supply (LVPS) removal" on page 4-38. See "Low voltage power supply (LVPS) removal" on page 4-38. Note: The printer may not complete POR and continues to see if it ...
Service Manual
Page 89
The voltage should be approximately +0.13 V dc to step 2 No Replace the LVPS assembly. See "Low voltage power supply (LVPS) removal" on engine board connector J10-12. Measure the voltage on page 4-38. Replace the fuser assembly. Yes Go to +0.64 V dc as the ...
The voltage should be approximately +0.13 V dc to step 2 No Replace the LVPS assembly. See "Low voltage power supply (LVPS) removal" on engine board connector J10-12. Measure the voltage on page 4-38. Replace the fuser assembly. Yes Go to +0.64 V dc as the ...
Service Manual
Page 90
...? See "Fuser assembly removal" on the engine board connector J10-2. Are the voltages correct? 2-56 Service Manual Is the cable installed correctly? See "Low voltage power supply (LVPS) removal" on page 4-29. The voltage should measure approximately +5 V dc. Is the cable installed correctly? 7 Remove the fuser fan to gain access to step...
...? See "Fuser assembly removal" on the engine board connector J10-2. Are the voltages correct? 2-56 Service Manual Is the cable installed correctly? See "Low voltage power supply (LVPS) removal" on page 4-29. The voltage should measure approximately +5 V dc. Is the cable installed correctly? 7 Remove the fuser fan to gain access to step...
Service Manual
Page 105
... media move smoothly into the fuser from fuser, and pivot the paper guide up on page 4-31. 3. Go to verify correct installation. See "Low voltage power supply (LVPS) removal" on page 4-31. Call the next level of debris. Is there a debris buildup? Is paper jammed inside the fuser? 2 Check fuser entry guide...
... media move smoothly into the fuser from fuser, and pivot the paper guide up on page 4-31. 3. Go to verify correct installation. See "Low voltage power supply (LVPS) removal" on page 4-31. Call the next level of debris. Is there a debris buildup? Is paper jammed inside the fuser? 2 Check fuser entry guide...
Service Manual
Page 107
... step 4 Do the diverter gates rotate freely? 4 Reinstall the fuser and perform the "BASE SENSOR TEST" on page 4-31. 3. Replace the fuser. See "Low voltage power supply (LVPS) removal" on the engine board. 2. Reseat the connector J10 on page 4-38. 4. Go to step 6 Replace the redrive door. Does the fuser exit sensor...
... step 4 Do the diverter gates rotate freely? 4 Reinstall the fuser and perform the "BASE SENSOR TEST" on page 4-31. 3. Replace the fuser. See "Low voltage power supply (LVPS) removal" on the engine board. 2. Reseat the connector J10 on page 4-38. 4. Go to step 6 Replace the redrive door. Does the fuser exit sensor...
Service Manual
Page 126
... correctly 3 Is error code 930 still displayed? 2-92 Service Manual Is the voltage correct? See "Low voltage power supply (LVPS) removal" on page 5-7. Check the voltage at J10-10, on page 4-38 2. See "Low voltage power supply (LVPS) removal" on the cable. See "Engine board removal" on page 5-7. 5060-00x 930 Error code LVPS...
... correctly 3 Is error code 930 still displayed? 2-92 Service Manual Is the voltage correct? See "Low voltage power supply (LVPS) removal" on page 5-7. Check the voltage at J10-10, on page 4-38 2. See "Low voltage power supply (LVPS) removal" on the cable. See "Engine board removal" on page 5-7. 5060-00x 930 Error code LVPS...
Service Manual
Page 128
... Does the cyan TMC switch on the developer board assembly. Is the developer HVPS board cracked or broken? Make sure the screws that mount the power supply are tightened. If the board is incorrectly installed, install it is positioned and mounted correctly. Make sure all the mounting screws are properly tightened and...
... Does the cyan TMC switch on the developer board assembly. Is the developer HVPS board cracked or broken? Make sure the screws that mount the power supply are tightened. If the board is incorrectly installed, install it is positioned and mounted correctly. Make sure all the mounting screws are properly tightened and...
Service Manual
Page 130
... assembly. Check for damage, broken connections, or wire and shorts between the contact block and the developer HVPS. Make sure the screws that mount the power supply are tightened. Is the cable properly installed? Does the voltage change when the pin is positioned and mounted correctly. Replace the engine board assembly. Go...
... assembly. Check for damage, broken connections, or wire and shorts between the contact block and the developer HVPS. Make sure the screws that mount the power supply are tightened. Is the cable properly installed? Does the voltage change when the pin is positioned and mounted correctly. Replace the engine board assembly. Go...