Service Manual
Page 3
... symptom table 2-3 Print quality symptom table 2-4 Error codes and messages 2-5 User status and customer attendance messages 2-5 Paper Jam messages 2-11 Service error messages 2-12 Service checks 2-24 122.xx-Fuser temperature incorrect 2-24 90x.xx error 2-24 925.01-Fan error service check 2-25 930.xx-935.xx-Printhead errors service check 2-25 Table of contents...
... symptom table 2-3 Print quality symptom table 2-4 Error codes and messages 2-5 User status and customer attendance messages 2-5 Paper Jam messages 2-11 Service error messages 2-12 Service checks 2-24 122.xx-Fuser temperature incorrect 2-24 90x.xx error 2-24 925.01-Fan error service check 2-25 930.xx-935.xx-Printhead errors service check 2-25 Table of contents...
Service Manual
Page 36
... For example: *128MB 500Mhz 9. The fuser takes longer to warm up from a cold start than a warm start. 10. The printer calibrates. 2-2 Service Manual 5025-2xx, 4xx POR (Power-On Reset) sequence The following is missing. • Any cartridge errors, such as Defective Cartridge or Missing Cartridge...paper handling options installed. The main fan turns on . Another row of pixels appears. 5. The operator panel display clears again. 8. The fuser turns on . 3. The operator panel LED starts blinking. 11. The EP drive assembly drives the developer shaft located in the toner cartridge. ...
... For example: *128MB 500Mhz 9. The fuser takes longer to warm up from a cold start than a warm start. 10. The printer calibrates. 2-2 Service Manual 5025-2xx, 4xx POR (Power-On Reset) sequence The following is missing. • Any cartridge errors, such as Defective Cartridge or Missing Cartridge...paper handling options installed. The main fan turns on . Another row of pixels appears. 5. The operator panel display clears again. 8. The fuser turns on . 3. The operator panel LED starts blinking. 11. The EP drive assembly drives the developer shaft located in the toner cartridge. ...
Service Manual
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... Black Printhead 122.xx Service Fuser Error 122.01 Service Fuser Error 122.02 Service Fuser Error 122.03 Service Fuser Error 122.04 Service Fuser Error 122.05 Service Fuser Error 122.06 Service Fuser Error 122.11 Service Fuser Error 122.12 Service Fuser Error 122.13 Service Fuser Error 122.14 Service Fuser Error Description Action The black printhead thermistor is open. Fuser under temperature error while in Go to "Printhead...
... Black Printhead 122.xx Service Fuser Error 122.01 Service Fuser Error 122.02 Service Fuser Error 122.03 Service Fuser Error 122.04 Service Fuser Error 122.05 Service Fuser Error 122.06 Service Fuser Error 122.11 Service Fuser Error 122.12 Service Fuser Error 122.13 Service Fuser Error 122.14 Service Fuser Error Description Action The black printhead thermistor is open. Fuser under temperature error while in Go to "Printhead...
Service Manual
Page 50
... Go to "Main drive gear assembly (EP drive) service check" on page 2-32. 141.xx Service Staging Motor Staging motor error. Go to "Fuser service check" on page 2-35. 150.06 Service Black/ITU cartridge Motor Excessive SAP BLDC PWM. drive) service check" on ...check" on page 2-32. 122.16 Service Fuser Error Estimated power is at maximum PWM. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code Description Action 122.15 Service Fuser Error Fuser storted thermistor check failed for second thermistor Go to "Fuser service check" on page 2-35. 152.01...
... Go to "Main drive gear assembly (EP drive) service check" on page 2-32. 141.xx Service Staging Motor Staging motor error. Go to "Fuser service check" on page 2-35. 150.06 Service Black/ITU cartridge Motor Excessive SAP BLDC PWM. drive) service check" on ...check" on page 2-32. 122.16 Service Fuser Error Estimated power is at maximum PWM. 5025-2xx, 4xx Service error messages (1xx, 9xx) (continued) Error code Description Action 122.15 Service Fuser Error Fuser storted thermistor check failed for second thermistor Go to "Fuser service check" on page 2-35. 152.01...
Service Manual
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... on page 2-25. Go to "936.xx, 937.xx-Transport motor service check" on page 2-25. Go to "930.xx-935.xx-Printhead errors service check" on page 2-26. Mirror motor is no first HSYNC. service check" on page 2-52. The transport motor lost . The zero crossing... Black TMC Sensor 948.xx Service Engine Card 949.xx Service Engine Card Description Action The printer doesn't register a transition on the toner sensor for fuser control in Diagnostics Menu to "Toner meter sensors (Y, C, M, K) on TMC card" on page 2-26. Either the printer's toner sensor is ...
... on page 2-25. Go to "936.xx, 937.xx-Transport motor service check" on page 2-25. Go to "930.xx-935.xx-Printhead errors service check" on page 2-26. Mirror motor is no first HSYNC. service check" on page 2-52. The transport motor lost . The zero crossing... Black TMC Sensor 948.xx Service Engine Card 949.xx Service Engine Card Description Action The printer doesn't register a transition on the toner sensor for fuser control in Diagnostics Menu to "Toner meter sensors (Y, C, M, K) on TMC card" on page 2-26. Either the printer's toner sensor is ...
Service Manual
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Does the error clear? 2 Check the fuser connections on the fuser, at JFUSES1 on , and then check the following values at the LVPS. See "Controller board removal" on page 1-5 or check the chart below: Description ... the printer off, and remove the rear shield. Replace the controller board. Replace the fuser. See "Fuser assembly removal" on page 4-11. Replace the fuser assembly. 5025-2xx, 4xx Service checks 122.xx-Fuser temperature incorrect This service check covers fuser temperature errors, including 122.xx. Are all the connections. JFUSES1 Pin Value 5 Between +0.6 V dc ...
Does the error clear? 2 Check the fuser connections on the fuser, at JFUSES1 on , and then check the following values at the LVPS. See "Controller board removal" on page 1-5 or check the chart below: Description ... the printer off, and remove the rear shield. Replace the controller board. Replace the fuser. See "Fuser assembly removal" on page 4-11. Replace the fuser assembly. 5025-2xx, 4xx Service checks 122.xx-Fuser temperature incorrect This service check covers fuser temperature errors, including 122.xx. Are all the connections. JFUSES1 Pin Value 5 Between +0.6 V dc ...
Service Manual
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Step Questions / actions 5 Check the following values at JFUSES1: JFUSES1 Pin Value 5 +3.3 V dc 6 Ground 8 Ground 10 +2.7 V dc 11 Ground Are the values approximately correct? 6 Replace the fuser. Yes Go to step 6. See "Controller board removal" on page 4-26. Replace the controller board. Problem resolved. 5025-2xx, 4xx No Replace the controller board. Diagnostic information 2-33 Does the error clear? See "Fuser assembly removal" on page 4-19. See "Controller board removal" on page 4-19.
Step Questions / actions 5 Check the following values at JFUSES1: JFUSES1 Pin Value 5 +3.3 V dc 6 Ground 8 Ground 10 +2.7 V dc 11 Ground Are the values approximately correct? 6 Replace the fuser. Yes Go to step 6. See "Controller board removal" on page 4-26. Replace the controller board. Problem resolved. 5025-2xx, 4xx No Replace the controller board. Diagnostic information 2-33 Does the error clear? See "Fuser assembly removal" on page 4-19. See "Controller board removal" on page 4-19.
Service Manual
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... The following illustration and table list the paper jams that can occur and the location of each jam. Open the front door, and pull the fuser cover toward you. Open the front door, and remove the jam. Remove the jam. Open doors and covers, and remove trays to access jam ...locations. # Error message Jam message Instructions Go to page 1 200 2 201 3 202 4 230 5 235 6 24x 7 250 Standard 250-sheet tray and manual feeder (tray 1) Jam under the fuser Jam in the fuser Jam in the duplex Media not supported in the duplex 650...
... The following illustration and table list the paper jams that can occur and the location of each jam. Open the front door, and pull the fuser cover toward you. Open the front door, and remove the jam. Remove the jam. Open doors and covers, and remove trays to access jam ...locations. # Error message Jam message Instructions Go to page 1 200 2 201 3 202 4 230 5 235 6 24x 7 250 Standard 250-sheet tray and manual feeder (tray 1) Jam under the fuser Jam in the fuser Jam in the duplex Media not supported in the duplex 650...
Service Manual
Page 134
... is being transported through the duplex unit. This would invoke a jam error. The paper travels to the ITU (C), and the second image is triggered, the paper continues to insert a piece of media being processed. In addition to prepare the fuser for the page traveling through the front door and paper tray, it...
... is being transported through the duplex unit. This would invoke a jam error. The paper travels to the ITU (C), and the second image is triggered, the paper continues to insert a piece of media being processed. In addition to prepare the fuser for the page traveling through the front door and paper tray, it...
Service Manual
Page 230
... Tests Left Margin 3-14 Quick Test 3-13 Top Margin 3-14 EP Setup DC Charge Adjust 3-20 Dev Bias Adj 3-20 EP Defaults 3-19 Fuser Temp 3-19 Transfer Adjust 3-20 Event Log Clear Log 3-22 Display Log 3-21 Print Log 3-22 exit diagnostics 3-23 Hardware Tests Button Test... 9xx service error codes 2-18 attendence messages 2-5 ESD-sensitive parts 4-1 event log configuration menu 3-25 diagnostics mode 3-21 exit deflector parts catalog 7-4 removal 4-24 F Factory Defaults 3-26 fan, service check 2-25 Flash Test 3-17 Font Sharpening 3-27 frame, lower left removal 4-39 right removal 4-41 fuser assembly parts ...
... Tests Left Margin 3-14 Quick Test 3-13 Top Margin 3-14 EP Setup DC Charge Adjust 3-20 Dev Bias Adj 3-20 EP Defaults 3-19 Fuser Temp 3-19 Transfer Adjust 3-20 Event Log Clear Log 3-22 Display Log 3-21 Print Log 3-22 exit diagnostics 3-23 Hardware Tests Button Test... 9xx service error codes 2-18 attendence messages 2-5 ESD-sensitive parts 4-1 event log configuration menu 3-25 diagnostics mode 3-21 exit deflector parts catalog 7-4 removal 4-24 F Factory Defaults 3-26 fan, service check 2-25 Flash Test 3-17 Font Sharpening 3-27 frame, lower left removal 4-39 right removal 4-41 fuser assembly parts ...
Service Manual
Page 232
... Base Senor Tests 3-16 tray present parts catalog 7-6 removal 4-57 serial number viewing 3-18 service checks 122.xx-fuser temperature incorrect 2-24 90x.xx error 2-24 925.01-fan error 2-25 930.xx-935.xx-printhead errors 2-25 936.xx, 937.xx-transport motor 2-26 950.xx EPROM mismatch failure 2-26 autocompensator mechanism 2-27...
... Base Senor Tests 3-16 tray present parts catalog 7-6 removal 4-57 serial number viewing 3-18 service checks 122.xx-fuser temperature incorrect 2-24 90x.xx error 2-24 925.01-fan error 2-25 930.xx-935.xx-printhead errors 2-25 936.xx, 937.xx-transport motor 2-26 950.xx EPROM mismatch failure 2-26 autocompensator mechanism 2-27...