Lexmark C540 Support Question
Lexmark C540 Support Question
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Question posted by gflussier on September 6th, 2012
Error Message '31.06 Defective Supply' What Does It Refer To?
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Current Answers
Answer #1: Posted by LexmarkListens on September 7th, 2012 5:22 AM
LexmarkListens
Member since:
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Member since:
July 1st, 2011 Points: 1,410,540
The error / status message 31.xx (31.06) refers to a defective imaging kit. Try doing the following:
• Open and close the top cover.
• Remove and re-install the imaging kit.
• Turn the printer power off, and after a few seconds, turn the printer power back on.
If the issue persists, please call our Technical Support Hotline on 1-800-539-6275.
Lexmark Listens
Phone:
USA: 1-800-539-6275
Canada: (877) 856-5540
UK: 0800 121 4726
South Africa: 0800 981 435
Related Lexmark C540 Manual Pages
User's Guide - Page 95
... side up in the TCP/IP section.
2 Click Device Status.
The Device Status page appears, displaying a summary of supplies
A message appears on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until Reports appears, and then press . 4 Press the arrow buttons until you do not know the IP address...
User's Guide - Page 101
... To reduce the risk of the printer might be hot. 9 Close the top door.
10 Close the front door.
Replacing a black and color imaging kit
Replace the black and color imaging kit when 31.yy Defective Imaging Kit appears.
1 Grasp the front door at the sides, and then pull it toward you. CAUTION...
User's Guide - Page 127
... standard exit bin. Troubleshooting
127
If the message appears again, remove the cartridge, and then insert it until it clicks into place. • Turn the printer off, wait ten seconds, and then turn the printer on. • Replace the specified toner cartridge with a new one.
31.yy Defective Imaging Kit
Try one or more of...
User's Guide - Page 129
... one or more of the following:
• Press to clear the message and continue printing. • Turn the power off and then back on .
If the error message remains, the flash memory may be defective and require replacing.
54 Standard network software error
The printer detects unformatted flash memory when the power is installed, but cannot...
User's Guide - Page 167
... 31.yy Defective Imaging Kit 127 31...54 Standard software error 129 54 Standard network software error 129 550-sheet...printer 9 configuring multiple printers 117 configuring supply notifications 117 conservation settings Eco-Mode 35 Quiet Mode 36 conserving supplies 34 contacting Customer Support 152 control panel, printer factory defaults, restoring 116 Custom Types menu printer menus 72
D
Defective...
User's Guide - Page 169
...background
shading 146 toner rubs off 147 toner specks 147 uneven print density 148 print troubleshooting error reading USB drive 132 incorrect characters print 133 incorrect margins 140 jammed page does not
...Quality menu 86 USB menu 79 Utilities 89 Wireless menu 78 printer messages 30.yy Toner Cart
Missing 127 31.yy Defective Imaging Kit 127 31.yy Replace black and color
imaging kit 127 34 Short ...
Technical Reference - Page 64
= Supported X = Not supported
Printer model
Message
Status code
Return string
C540n, C543dn, C544n/dn/dw/...31.yy Defective X
X
Defective Cartridge
black cartridge
Intervention Required - 40409
31.41 Missing X
X
Missing or Defective Cartridge
or defective black cartridge
Intervention Required - 40410
30.yy Cyan
X
X
Toner Cartridge Missing
toner cartridge missing
* This message...
Technical Reference - Page 65
= Supported X = Not supported
Printer model
Message
Status code
Return string
C540n, C543dn, C544n/dn/dw/dtn
X546dtn MFP
Intervention Required - 40410
31.yy Defective X
X
Defective Cartridge
cyan cartridge
Intervention Required - 40410
31.41 Missing X
X
Missing or Defective Cartridge
or defective cyan cartridge
Intervention Required - 40411
30.yy Magenta X
X
Toner Cartridge ...
Service Manual - Page 41
... printing.
Diagnostic information 2-7
Listen for replacement. Close the front cover.
31.xx Defective Cartridge
The specified cartridge is installed properly.
• Turn the printer power off and turn the printer power on . Try one or more of the following :
• Press Select ( ) to clear the message and continue printing. • Press Stop ( ), and then press...
Service Manual - Page 42
... enough free space in RAM. - If the error message remains, the flash memory may not print correctly.
• The printer cannot find the requested font. 5025-2xx, 4xx
User primary message
Explanation
38 Memory Full
39 Complex Page
40 Invalid Refill Change Cartridge 50 PPDS Font Error
51 Defective Flash Detected 52 Flash Full
53 Unformatted...
Service Manual - Page 46
... ground.
The yellow laser showed bad in testing.
Perform a POR. Failure reading data from printhead.
Perform a POR. Cyan printhead error. Perform a POR....error messages (1xx, 9xx)
Error code
106.xx Service Yellow Printhead
106.01 Service Yellow Printhead
106.02 Service Yellow Printhead
106.03 Service Yellow Printhead
106.04 Service Yellow Printhead
106.05 Service Yellow Printhead
106.06...
Service Manual - Page 47
...Service error messages (1xx, 9xx) (continued)
Error code
107.02 Service Cyan Printhead
107.03 Service Cyan Printhead
107.04 Service Cyan Printhead
107.05 Service Cyan Printhead
107.06 ...cyan printhead mirror motors lost HSYNC.
If the problem persists, go to complete servo.
The cyan laser showed bad in testing. If the problem persists, go to "Printhead service check" on
page...
Service Manual - Page 48
Failure reading NVRAM from the printhead.
The magenta laser showed bad in testing. Perform a POR.
Failure reading data from the...page 2-51.
Perform a POR.
5025-2xx, 4xx
Service error messages (1xx, 9xx) (continued)
Error code
108.04 Service Magenta Printhead
108.05 Service Magenta Printhead
108.06 Service Magenta Printhead
108.07 Service Magenta Printhead
108.08 Service...
Service Manual - Page 49
... "Fuser service check" on page 2-32.
Fuser open thermistor check failed for hot roll thermistor. Diagnostic information 2-15 5025-2xx, 4xx
Service error messages (1xx, 9xx) (continued)
Error code
109.06 Service Black Printhead
109.07 Service Black Printhead
109.08 Service Black Printhead
109.09 Service Black Printhead
109.10 Service Black Printhead...
Service Manual - Page 50
... or above maximum power. Go to "Fuser service check" on page 2-35.
150.06 Service Black/ITU cartridge Motor
Excessive SAP BLDC PWM.
Go to "Main drive gear assembly... Motor
Lost lock for motor.
5025-2xx, 4xx
Service error messages (1xx, 9xx) (continued)
Error code
Description
Action
122.15 Service Fuser Error
Fuser storted thermistor check failed for second thermistor
Go to ...
Service Manual - Page 51
... (EP drive) service check" on page 2-35.
5025-2xx, 4xx
Service error messages (1xx, 9xx) (continued)
Error code
Description
Action
152.03 Service
Timeout waiting for
Cyan Cartridge Motor MP_NUM_INITIAL_SAP_HALLS.
152...motor FG.
153.05 Service Magenta Cartridge Motor
Lost lock for motor.
153.06 Service Magenta Cartridge Motor
Excessive SAP BLDC PWM.
153.07 Service Magenta Cartridge ...
Service Manual - Page 52
... has stalled.
A general engine software error.
A RIP interface driver error.
The printer fan has stalled.
2-18 Service Manual 5025-2xx, 4xx
Service error messages (1xx, 9xx) (continued)
Error code
154.04 Service Yellow Cartridge Motor
154.05 Service Yellow Cartridge Motor
154.06 Service Yellow Cartridge Motor
154.07 Service Yellow Cartridge Motor
900.xx Service RIP...
Service Manual - Page 53
... "Low-voltage power supply (LVPS) assembly removal" on
(TMC) switch error.
Delay line calibration failure
If this error message persists, replace the controller board. The LVPS did not detect zero crossing. The transport motor lost . If this error message persists, replace the controller board. See "Controller board removal" on page 2-25. Either the printer's toner sensor is...
Service Manual - Page 119
... remove the jam.
3-30 3-30 3-31
3-32 3-32 3-32 3-32
Diagnostic aids 3-29 Open doors and covers, and remove trays to access jam locations.
#
Error message Jam message
Instructions
Go to page
1
200
2
201... jam.
Understanding jam numbers and locations
5025-2xx, 4xx
When a jam occurs, a message indicating the jam location appears. Open the front door, and pull the fuser cover toward...
Service Manual - Page 231
... 4-35
input source tests 3-10
L
lithium battery ix, 4-19 low-voltage power supply (LVPS)
connections 5-12 parts catalog 7-6 removal 4-37
M
main drive gear assembly ...10 output capacity 1-11 recycled 1-13 unacceptable paper 1-12 weights 1-11 paper jams avoiding 3-28 error messages 2-11 messages 3-28 paper path, theory 3-42 paper pick motor assembly see autocompensator mechanism (ACM) 4-15 parts...
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