Troubleshooting Guide
Page 1
... print Cause Solution Documents contain unavailable fonts. 1 Open the document you have checked each of the printer software are also available on the Software and Documentation CD. Lexmark™ C53x Troubleshooting Guide Troubleshooting Checking an unresponsive printer If your printer. • If you are using a USB port, make sure: • The power cord is plugged into...
... print Cause Solution Documents contain unavailable fonts. 1 Open the document you have checked each of the printer software are also available on the Software and Documentation CD. Lexmark™ C53x Troubleshooting Guide Troubleshooting Checking an unresponsive printer If your printer. • If you are using a USB port, make sure: • The power cord is plugged into...
Troubleshooting Guide
Page 3
... For more information, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com. Flash memory card Make sure the flash memory card is securely connected to the printer system board. • Make sure you load it. If communication does not...Use recommended paper and other specialty media. Memory card Make sure the memory card is securely connected to the printer system board. Move the guides in the Chooser. Troubleshooting for network printing, click View User's Guide and Documentation on a level surface. • The angle of ...
... For more information, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com. Flash memory card Make sure the flash memory card is securely connected to the printer system board. • Make sure you load it. If communication does not...Use recommended paper and other specialty media. Memory card Make sure the memory card is securely connected to the printer system board. Move the guides in the Chooser. Troubleshooting for network printing, click View User's Guide and Documentation on a level surface. • The angle of ...
Troubleshooting Guide
Page 9
...troubleshooting steps you clear the existing information and enter new values The process can help identify which Color Sample pages to use the Detailed Color Samples to be duplicated for red, green, and blue. Collectively, these pages, browse to scan more colors in the network printer firmware. You need to network printers...the IP address of the network printer. For more information, see the User's Guide on the inside top front cover of the printer. In the U.S. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 9 For more information ...
...troubleshooting steps you clear the existing information and enter new values The process can help identify which Color Sample pages to use the Detailed Color Samples to be duplicated for red, green, and blue. Collectively, these pages, browse to scan more colors in the network printer firmware. You need to network printers...the IP address of the network printer. For more information, see the User's Guide on the inside top front cover of the printer. In the U.S. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 9 For more information ...
User's Guide
Page 6
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ... reprint after you clear the jam 87 Solving print quality problems...87 Isolating print quality problems ...87 Repeating defects...88 Color misregistration...88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print...
Troubleshooting...82 Checking an unresponsive printer...82 Solving printing problems...82 Multiple-language PDFs do not print ...82 Control panel display is blank or displays only diamonds 82 Error message about ... reprint after you clear the jam 87 Solving print quality problems...87 Isolating print quality problems ...87 Repeating defects...88 Color misregistration...88 Dark lines...89 Light colored line, white line, or incorrectly colored line 89 Streaked horizontal lines ...89 Streaked vertical lines ...90 Print is too light ...90 Print irregularities...91 Print...
User's Guide
Page 82
...Troubleshooting 82 This often fixes the problem. The Print dialog appears. 3 Select Print as image. 4 Click OK. For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Solution 1 Open the document you have checked each of these possibilities, turn the printer... diamonds Cause Printer self test failed. Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged into the outlet is working. • The printer is turned on. • The printer cable is ...
...Troubleshooting 82 This often fixes the problem. The Print dialog appears. 3 Select Print as image. 4 Click OK. For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Solution 1 Open the document you have checked each of these possibilities, turn the printer... diamonds Cause Printer self test failed. Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure: • The power cord is plugged into the outlet is working. • The printer is turned on. • The printer cable is ...
User's Guide
Page 83
...Make sure Ready or Power Saver appears on the Lexmark Web site at www.lexmark.com. Specified output (exit) bin is not connected properly. Copies of the printer software are running Windows 2000, Windows XP, or...printer software with your printer. • If you are using Windows ME, Windows 2000, Windows XP, or Windows Server 2003 compatible printer software. Wrong printer software is secure. Printer has received invalid data. For more information about installing a network printer, click View User's Guide and Documentation on the Software and Documentation CD. Troubleshooting...
...Make sure Ready or Power Saver appears on the Lexmark Web site at www.lexmark.com. Specified output (exit) bin is not connected properly. Copies of the printer software are running Windows 2000, Windows XP, or...printer software with your printer. • If you are using Windows ME, Windows 2000, Windows XP, or Windows Server 2003 compatible printer software. Wrong printer software is secure. Printer has received invalid data. For more information about installing a network printer, click View User's Guide and Documentation on the Software and Documentation CD. Troubleshooting...
User's Guide
Page 84
...and the number of your job. Turn the printer off and back on the Software and Documentation CD. If Ready Hex appears on the wrong paper Cause Control panel menu settings do not match the media loaded in the tray. Troubleshooting 84 Job takes longer than expected to exit Hex... until Page Protect appears, and then press . 5 Press until Off appears, and then press . Set Page Protect to On. Incorrect characters print Cause Solution Printer is in the Paper menu. • For more information, see "Tray linking" on page 36 or see the Menus and Messages Guide on to print...
...and the number of your job. Turn the printer off and back on the Software and Documentation CD. If Ready Hex appears on the wrong paper Cause Control panel menu settings do not match the media loaded in the tray. Troubleshooting 84 Job takes longer than expected to exit Hex... until Page Protect appears, and then press . 5 Press until Off appears, and then press . Set Page Protect to On. Incorrect characters print Cause Solution Printer is in the Paper menu. • For more information, see "Tray linking" on page 36 or see the Menus and Messages Guide on to print...
User's Guide
Page 85
... is listed in the Installed Options list. Flash memory card Make sure the flash memory card is installed: • Turn the printer off, wait for specific options follows. Troubleshooting 85 Note: Setting Collate to see the Menus and Messages Guide on . Solution Set the Print Timeout to the...or quits working after it . • Make sure the option is not set Collate to On. Printer does not have enough memory. Troubleshooting for about 10 seconds, and then turn the printer on the Software and Documentation CD. Reduce the complexity of the print job by eliminating the number ...
... is listed in the Installed Options list. Flash memory card Make sure the flash memory card is installed: • Turn the printer off, wait for specific options follows. Troubleshooting 85 Note: Setting Collate to see the Menus and Messages Guide on . Solution Set the Print Timeout to the...or quits working after it . • Make sure the option is not set Collate to On. Printer does not have enough memory. Troubleshooting for about 10 seconds, and then turn the printer on the Software and Documentation CD. Reduce the complexity of the print job by eliminating the number ...
User's Guide
Page 86
...Lexmark Web site at www.lexmark.com. Memory card Make sure the memory card is securely connected to the printer system board. • Make sure you are using the correct cable and that it is securely connected, and the network software is securely connected to the printer system board. Troubleshooting... in the selected tray are stable. Solving paper feed problems Paper frequently jams Cause Solution Media loaded does not meet the printer specifications. Hard disk with communication. • No objects are on the Software and Documentation CD. position for network printing,...
...Lexmark Web site at www.lexmark.com. Memory card Make sure the memory card is securely connected to the printer system board. • Make sure you are using the correct cable and that it is securely connected, and the network software is securely connected to the printer system board. Troubleshooting... in the selected tray are stable. Solving paper feed problems Paper frequently jams Cause Solution Media loaded does not meet the printer specifications. Hard disk with communication. • No objects are on the Software and Documentation CD. position for network printing,...
User's Guide
Page 87
was not cleared, or pressed. Solution Set Jam Recovery to Off. Troubleshooting 87 The printer performs its power-on the control panel until all the pages print. 5 After the print quality test pages print, press until Exit Config Menu appears, ... the pages print. The message remains on sequence, and then CONFIG MENU appears. 4 Press until On or Auto appears, and then press . You may have a printer part that jammed does not reprint after jam is set to Auto or On: 1 Press . 2 Press until Settings appears, and then press . 3 Press until Setup...
was not cleared, or pressed. Solution Set Jam Recovery to Off. Troubleshooting 87 The printer performs its power-on the control panel until all the pages print. 5 After the print quality test pages print, press until Exit Config Menu appears, ... the pages print. The message remains on sequence, and then CONFIG MENU appears. 4 Press until On or Auto appears, and then press . You may have a printer part that jammed does not reprint after jam is set to Auto or On: 1 Press . 2 Press until Settings appears, and then press . 3 Press until Setup...
User's Guide
Page 88
The printer performs its power-on sequence, and then CONFIG MENU appears. 4 Press until Color Alignment appears, and then press . 5 Press again to align sets A through L. Troubleshooting 88 Submitting Selection appears. 9 Repeat steps 6 through 8 to print the alignment page. 6 Press until Set A ... Note: If you have not resolved the issue, adjust the color alignment again. Adjusting the color alignment 1 Make sure the printer is displayed, and then press . Color misregistration Example ABCDE ABCDE Cause Solution Color has shifted outside of the 20 lines beside the letter A....
The printer performs its power-on sequence, and then CONFIG MENU appears. 4 Press until Color Alignment appears, and then press . 5 Press again to align sets A through L. Troubleshooting 88 Submitting Selection appears. 9 Repeat steps 6 through 8 to print the alignment page. 6 Press until Set A ... Note: If you have not resolved the issue, adjust the color alignment again. Adjusting the color alignment 1 Make sure the printer is displayed, and then press . Color misregistration Example ABCDE ABCDE Cause Solution Color has shifted outside of the 20 lines beside the letter A....
User's Guide
Page 89
... Example ABCDE ABCDE ABCDE Cause A toner cartridge is defective. Replace the photoconductor units. Solution Replace the color cartridge causing the line. Photoconductors may be defective. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Photoconductors are dirty. Printhead lenses are ... Transfer belt is on the back of the page, replace the transfer belt. Replace the transfer belt. Troubleshooting 89 Fuser is defective. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective or worn....
... Example ABCDE ABCDE ABCDE Cause A toner cartridge is defective. Replace the photoconductor units. Solution Replace the color cartridge causing the line. Photoconductors may be defective. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Photoconductors are dirty. Printhead lenses are ... Transfer belt is on the back of the page, replace the transfer belt. Replace the transfer belt. Troubleshooting 89 Fuser is defective. Dark lines Example ABCDE ABCDE ABCDE Cause Toner cartridge(s), photoconductor, or transfer belt is defective or worn....
User's Guide
Page 90
...Replace the toner cartridge. Transfer belt is defective or worn. The media being used does not meet the printer specifications. • Load media from media. Turn Color Saver off. Replace the toner cartridge causing the streaks. Toner cartridge is defective. Note: This solution applies...a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from Print Properties before fusing to the If media is low. Troubleshooting 90 another tray. Toner is stiff, try feeding from a new package. • Avoid textured media with rough finishes. • ...
...Replace the toner cartridge. Transfer belt is defective or worn. The media being used does not meet the printer specifications. • Load media from media. Turn Color Saver off. Replace the toner cartridge causing the streaks. Toner cartridge is defective. Note: This solution applies...a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from Print Properties before fusing to the If media is low. Troubleshooting 90 another tray. Toner is stiff, try feeding from a new package. • Avoid textured media with rough finishes. • ...
User's Guide
Page 91
Fuser is worn or defective. Fuser is worn or defective. Troubleshooting 91 Replace the toner cartridge. Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from a fresh package high humidity. Note: ... applies to something other than Transparency. Call for the tray you are using transparencies that do not meet Make sure the Paper Type and the printer specifications. A toner cartridge is worn or defective. manufacturer. Toner fog or background shading appears on the page Cause Toner cartridge is low or ...
Fuser is worn or defective. Fuser is worn or defective. Troubleshooting 91 Replace the toner cartridge. Select a different Toner Darkness setting, RGB Brightness setting, or RGB Contrast setting from a fresh package high humidity. Note: ... applies to something other than Transparency. Call for the tray you are using transparencies that do not meet Make sure the Paper Type and the printer specifications. A toner cartridge is worn or defective. manufacturer. Toner fog or background shading appears on the page Cause Toner cartridge is low or ...
User's Guide
Page 92
... sure the Paper Type setting is defective. Troubleshooting 92 ABCDE ABCDE ABCDE Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge is correct for the media you are using . • Replace the photoconductors. Ghost images Example Cause The photoconductors are supported by the printer, the host computer, and the software application...
... sure the Paper Type setting is defective. Troubleshooting 92 ABCDE ABCDE ABCDE Uneven print density Example ABCDE ABCDE ABCDE Cause Toner cartridge is correct for the media you are using . • Replace the photoconductors. Ghost images Example Cause The photoconductors are supported by the printer, the host computer, and the software application...
User's Guide
Page 93
...set for a different paper Move the guides in the tray to the proper positions for customer service. The media being used does not meet the printer specifications. Blank pages Cause Toner is defective or empty. Cause Photoconductor is defective. Solution Remove and then reinstall the photoconductor. There could be an ...the media in the tray. • Specify the correct page size in Print Properties or the program. size loaded. Replace the photoconductor. size loaded. Solid color pages Solution • Remove the toner cartridge from the printer. Troubleshooting 93
...set for a different paper Move the guides in the tray to the proper positions for customer service. The media being used does not meet the printer specifications. Blank pages Cause Toner is defective or empty. Cause Photoconductor is defective. Solution Remove and then reinstall the photoconductor. There could be an ...the media in the tray. • Specify the correct page size in Print Properties or the program. size loaded. Replace the photoconductor. size loaded. Solid color pages Solution • Remove the toner cartridge from the printer. Troubleshooting 93
User's Guide
Page 94
.... • Load paper from Normal to Heavy. Cause Solution Specialty media is wrong Change the Paper Weight from a fresh package. • Store paper in the printer. Troubleshooting 94 Paper curl Cause Solution Paper Type and Paper Weight settings are using. The Paper Weight setting in the media path. The fuser is worn...
.... • Load paper from Normal to Heavy. Cause Solution Specialty media is wrong Change the Paper Weight from a fresh package. • Store paper in the printer. Troubleshooting 94 Paper curl Cause Solution Paper Type and Paper Weight settings are using. The Paper Weight setting in the media path. The fuser is worn...
User's Guide
Page 95
...increases gloss. Off Manual • Auto is defined. • Off turns off color correction. • Manual allows customization of the color tables using the Embedded Web Server, type the network printer IP address in a browser window. Enables a print mode preferable for each object ... applies different color conversion tables to the differences in additive and subtractive colors, certain colors that appear on the printed page. Color Black Only Adjusts the color output on the printed page Auto Notes: • Due to each object is the default setting. Troubleshooting 95
...increases gloss. Off Manual • Auto is defined. • Off turns off color correction. • Manual allows customization of the color tables using the Embedded Web Server, type the network printer IP address in a browser window. Enables a print mode preferable for each object ... applies different color conversion tables to the differences in additive and subtractive colors, certain colors that appear on the printed page. Color Black Only Adjusts the color output on the printed page Auto Notes: • Due to each object is the default setting. Troubleshooting 95
User's Guide
Page 96
...CMYK is the default setting. • This does not affect files where CMYK color specifications are being used . Adjusts brightness in network printers. Vivid • Color samples consist of a series of the printer in printed output by increasing or decreasing the -5 to get the desired printed... pages. Adjusts color in a browser window to access a complete list of the RGB and CMYK color conversion tables used for text is the default setting. Prints sample pages for each color Note: 0 is not reduced. Troubleshooting 96 Type the IP address of colored boxes along Off...
...CMYK is the default setting. • This does not affect files where CMYK color specifications are being used . Adjusts brightness in network printers. Vivid • Color samples consist of a series of the printer in printed output by increasing or decreasing the -5 to get the desired printed... pages. Adjusts color in a browser window to access a complete list of the RGB and CMYK color conversion tables used for text is the default setting. Prints sample pages for each color Note: 0 is not reduced. Troubleshooting 96 Type the IP address of colored boxes along Off...
User's Guide
Page 97
...; US CMYK is RGB color? Frequently Asked Questions (FAQ) about color printing What is the default setting. Televisions and computer monitors create colors in this manner. Troubleshooting 97 This is a method of describing colors by indicating the amount of red, green, or blue needed to produce a certain color. RGB color is preferred for color variations in output Notes...
...; US CMYK is RGB color? Frequently Asked Questions (FAQ) about color printing What is the default setting. Televisions and computer monitors create colors in this manner. Troubleshooting 97 This is a method of describing colors by indicating the amount of red, green, or blue needed to produce a certain color. RGB color is preferred for color variations in output Notes...