User's Guide
Page 5
...Storing supplies ...81 Storing media ...81 Storing the toner cartridges and photoconductor units 81 Replacing the toner cartridges ...81 Recycling Lexmark products ...83 Replacing the photoconductor units ...83 Replacing the fuser ...83 Replacing the waste toner box ...83 Replacing the transfer...registration 85 Removing the fuser for long-term storage ...86 Replacing the fuser after long-term storage 88 Chapter 9: Troubleshooting 90 Solving basic printer problems ...90 Solving display problems ...91 Solving printing problems ...91 Solving print quality problems ...93 Solving option problems ...
...Storing supplies ...81 Storing media ...81 Storing the toner cartridges and photoconductor units 81 Replacing the toner cartridges ...81 Recycling Lexmark products ...83 Replacing the photoconductor units ...83 Replacing the fuser ...83 Replacing the waste toner box ...83 Replacing the transfer...registration 85 Removing the fuser for long-term storage ...86 Replacing the fuser after long-term storage 88 Chapter 9: Troubleshooting 90 Solving basic printer problems ...90 Solving display problems ...91 Solving printing problems ...91 Solving print quality problems ...93 Solving option problems ...
User's Guide
Page 84
... do not leave the inner door open with a replacement transfer belt. The lower door comes open longer than 10 minutes. 1 Turn the printer off. 2 Open the upper door and the inner door. Cleaning the printhead lenses 84 Cleaning the printhead lenses Clean the printhead lenses when ...print quality problems become apparent as shown. Maintaining the printer To replace the transfer belt, see the illustration on . Warning: Do not touch the printhead lenses or they may be damaged. 6 Install...
... do not leave the inner door open with a replacement transfer belt. The lower door comes open longer than 10 minutes. 1 Turn the printer off. 2 Open the upper door and the inner door. Cleaning the printhead lenses 84 Cleaning the printhead lenses Clean the printhead lenses when ...print quality problems become apparent as shown. Maintaining the printer To replace the transfer belt, see the illustration on . Warning: Do not touch the printhead lenses or they may be damaged. 6 Install...
User's Guide
Page 90
Troubleshooting 90 9 Troubleshooting Solving basic printer problems Sometimes printer problems or an unresponsive printer are properly installed. This often fixes the problem. If all of the problems listed are checked, and a problem still exists, turn the printer power on . • The electrical outlet is not turned... CD for about 10 seconds, and then turn the printer power off by any switch or breaker. • Other electrical equipment plugged into the printer and a properly grounded electrical outlet. • The printer power switch is on . When a problem occurs, first...
Troubleshooting 90 9 Troubleshooting Solving basic printer problems Sometimes printer problems or an unresponsive printer are properly installed. This often fixes the problem. If all of the problems listed are checked, and a problem still exists, turn the printer power on . • The electrical outlet is not turned... CD for about 10 seconds, and then turn the printer power off by any switch or breaker. • Other electrical equipment plugged into the printer and a properly grounded electrical outlet. • The printer power switch is on . When a problem occurs, first...
User's Guide
Page 91
...Load paper in use , or the cable is empty. Verify the proper configuration for the printer for information. The wrong interface cable Use a recommended interface cable. Troubleshooting Solving display problems Symptom Operator panel shows only diamonds or is too light or too dark....the drivers CD or the Lexmark Web site for network printing. Cause Action The printer self test failed. For technical support, contact the Lexmark Customer Support Center at http://support.lexmark.com. Disable the settings in the printer driver, the printer utilities, or the software ...
...Load paper in use , or the cable is empty. Verify the proper configuration for the printer for information. The wrong interface cable Use a recommended interface cable. Troubleshooting Solving display problems Symptom Operator panel shows only diamonds or is too light or too dark....the drivers CD or the Lexmark Web site for network printing. Cause Action The printer self test failed. For technical support, contact the Lexmark Customer Support Center at http://support.lexmark.com. Disable the settings in the printer driver, the printer utilities, or the software ...
User's Guide
Page 92
...appears, and then press . 3 Press until Setup Menu appears, and then press . 4 Press . The printer has received Delete the job. Set Page Protect to the correct position. An incompatible parallel cable is shown....standard bin to Off from the Setup Menu in the job. Solving printing problems 92 Troubleshooting Symptom Cause Solution Held jobs do not collate. See the Setup sheet for information on...the job. Set the Print Timeout menu item to On. Page Protect is too complex. Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for adding an optional hard disk...
...appears, and then press . 3 Press until Setup Menu appears, and then press . 4 Press . The printer has received Delete the job. Set Page Protect to the correct position. An incompatible parallel cable is shown....standard bin to Off from the Setup Menu in the job. Solving printing problems 92 Troubleshooting Symptom Cause Solution Held jobs do not collate. See the Setup sheet for information on...the job. Set the Print Timeout menu item to On. Page Protect is too complex. Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for adding an optional hard disk...
User's Guide
Page 93
Marks occur down the page repeatedly in all colors: Replace the fuser if the defects occur every 116 mm (4.56 in the printer housing near the printhead using a soft, clean, lint-free cloth. White or colored line ABCDE ABCDE ABCDE Either the toner cartridges,... toner cartridge causing the line. Print the Print defects guide which is approaching the end of supplies for information about a printer consumable. Clean the printhead lenses. Troubleshooting Solving print quality problems Many print quality problems can be replaced. Use the following table to find solutions to look for...
Marks occur down the page repeatedly in all colors: Replace the fuser if the defects occur every 116 mm (4.56 in the printer housing near the printhead using a soft, clean, lint-free cloth. White or colored line ABCDE ABCDE ABCDE Either the toner cartridges,... toner cartridge causing the line. Print the Print defects guide which is approaching the end of supplies for information about a printer consumable. Clean the printhead lenses. Troubleshooting Solving print quality problems Many print quality problems can be replaced. Use the following table to find solutions to look for...
User's Guide
Page 94
.... Replace the transfer belt. Replace the fuser. The toner cartridges are defective. The media being used does not meet the printer specifications. The toner cartridges may be defective, empty, or worn. Print irregularities ABCDE ABCDE ABCDE The media has absorbed moisture... is defective. Avoid textured media with rough finishes. Replace the needed . Make sure the printer Paper Type setting matches the type of media being used . Troubleshooting Symptom Streaked horizontal lines ABCDE ABCDE ABCDE Cause Solution The toner cartridges may be empty. The...
.... Replace the transfer belt. Replace the fuser. The toner cartridges are defective. The media being used does not meet the printer specifications. The toner cartridges may be defective, empty, or worn. Print irregularities ABCDE ABCDE ABCDE The media has absorbed moisture... is defective. Avoid textured media with rough finishes. Replace the needed . Make sure the printer Paper Type setting matches the type of media being used . Troubleshooting Symptom Streaked horizontal lines ABCDE ABCDE ABCDE Cause Solution The toner cartridges may be empty. The...
User's Guide
Page 95
...used . Load media from Normal to Off. Select a different Toner Darkness, RGB Brightness, or RGB Contrast setting from the printer driver before sending the job to print, or return the color settings to Transparency. Toner specks The toner cartridges are low on... Use only transparencies recommended by the printer manufacturer. Replace the toner cartridges. Shake the specified toner cartridge to something other than Transparency. The Paper Type setting for customer support. Change Paper Weight from a new package. Troubleshooting Symptom Cause Solution Print too light ...
...used . Load media from Normal to Off. Select a different Toner Darkness, RGB Brightness, or RGB Contrast setting from the printer driver before sending the job to print, or return the color settings to Transparency. Toner specks The toner cartridges are low on... Use only transparencies recommended by the printer manufacturer. Replace the toner cartridges. Shake the specified toner cartridge to something other than Transparency. The Paper Type setting for customer support. Change Paper Weight from a new package. Troubleshooting Symptom Cause Solution Print too light ...
User's Guide
Page 96
...could be an incorrect page size selected in the correct position for the paper or specialty media being used . Replace the photoconductor units. Troubleshooting Symptom Uneven print density ABCDE ABCDE ABCDE Cause The toner cartridges are defective. Call for customer support. Guides in the selected tray are... set to the proper positions for the paper or specialty media being used . Move the guides in the source. The printer requires servicing. Make sure all packaging is removed from , or the Paper Type setting does not match the type of the paper.) ...
...could be an incorrect page size selected in the correct position for the paper or specialty media being used . Replace the photoconductor units. Troubleshooting Symptom Uneven print density ABCDE ABCDE ABCDE Cause The toner cartridges are defective. Call for customer support. Guides in the selected tray are... set to the proper positions for the paper or specialty media being used . Move the guides in the source. The printer requires servicing. Make sure all packaging is removed from , or the Paper Type setting does not match the type of the paper.) ...
User's Guide
Page 98
.... See Installing the 500-sheet drawer for instructions. Optional INA card: Make sure the connection between the drawer and the printer is made securely. See the Setup sheet for installation instructions. See Installing and removing options for installation instructions. Optional memory ...the printer configuration settings are not attached correctly. Solving option problems 98 See Installing an optional flash memory or firmware card for installation procedures, and reinstall the option. If an option does not appear in the driver settings, it stops working. Troubleshooting ...
.... See Installing the 500-sheet drawer for instructions. Optional INA card: Make sure the connection between the drawer and the printer is made securely. See the Setup sheet for installation instructions. See Installing and removing options for installation instructions. Optional memory ...the printer configuration settings are not attached correctly. Solving option problems 98 See Installing an optional flash memory or firmware card for installation procedures, and reinstall the option. If an option does not appear in the driver settings, it stops working. Troubleshooting ...
User's Guide
Page 99
... area. See the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for detailed instructions. CAUTION: The fuser and the inside of the printer. Move the guides in this problem. 1 Turn the printer off. 2 Open the upper door. 3 Push down to prevent.... The multipurpose feeder door is being used. The entire media path is removed. See Identifying the media path for more information. Troubleshooting Solving media feed problems Symptom Paper frequently jams. The Paper Jam message remains after the jam is not cleared, or the door...
... area. See the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for detailed instructions. CAUTION: The fuser and the inside of the printer. Move the guides in this problem. 1 Turn the printer off. 2 Open the upper door. 3 Push down to prevent.... The multipurpose feeder door is being used. The entire media path is removed. See Identifying the media path for more information. Troubleshooting Solving media feed problems Symptom Paper frequently jams. The Paper Jam message remains after the jam is not cleared, or the door...
User's Guide
Page 100
... when the standard bin is loaded in Load the correct type media for the print job or change standard bin. Solving media feed problems 100 Troubleshooting Symptom Cause Solution Media falls out of media loaded. Jam Recovery in Settings is cleared. Blank pages feed into the An incorrect media type is... Type on the operator panel to Off. the Setup Menu in Print Recovery Set Jam Recovery to the correct position for more media size. Some printer models do not have a Remove media from . The page that jammed does not reprint after the jam is set to Auto or On.
... when the standard bin is loaded in Load the correct type media for the print job or change standard bin. Solving media feed problems 100 Troubleshooting Symptom Cause Solution Media falls out of media loaded. Jam Recovery in Settings is cleared. Blank pages feed into the An incorrect media type is... Type on the operator panel to Off. the Setup Menu in Print Recovery Set Jam Recovery to the correct position for more media size. Some printer models do not have a Remove media from . The page that jammed does not reprint after the jam is set to Auto or On.
User's Guide
Page 101
Troubleshooting Solving network printing problems Problem Job did not print or incorrect characters printed. Solving other problems Problem Action I need an optional internal print server to ..., including the menu selections, see Installing and removing options. Verify that the printer is set up correctly in Settings can be used to If the printer is configured with the printer. It contains printer drivers and utilities.Visit the Lexmark Web site, www.lexmark.com, for common print quality problems, some of the printed output. To...
Troubleshooting Solving network printing problems Problem Job did not print or incorrect characters printed. Solving other problems Problem Action I need an optional internal print server to ..., including the menu selections, see Installing and removing options. Verify that the printer is set up correctly in Settings can be used to If the printer is configured with the printer. It contains printer drivers and utilities.Visit the Lexmark Web site, www.lexmark.com, for common print quality problems, some of the printed output. To...
User's Guide
Page 102
...color is a method of red, green, and blue light needed to reproduce a particular color. for recommendations on a color laser printer. Software applications typically specify document color using RGB or CMYK color combinations. Since the procedures to modify colors vary depending on the...be affected by indicating the amount of describing colors by monitor variations and lighting conditions. Troubleshooting Frequently asked questions (FAQ) about color printing What is sent to the printer. In these instances, Color Balance may be combined to produce a large range of ...
...color is a method of red, green, and blue light needed to reproduce a particular color. for recommendations on a color laser printer. Software applications typically specify document color using RGB or CMYK color combinations. Since the procedures to modify colors vary depending on the...be affected by indicating the amount of describing colors by monitor variations and lighting conditions. Troubleshooting Frequently asked questions (FAQ) about color printing What is sent to the printer. In these instances, Color Balance may be combined to produce a large range of ...
User's Guide
Page 103
... software application Help section provides instructions for CMYK objects (US CMYK, Euro CMYK, Vivid CMYK, and Off). When the printer Color Correction setting is located on each box is accomplished using the default Auto Color Correction setting generate preferred color for a... need for RGB objects (sRGB Display, Display - Is there anything I match a particular color (such as defined in a corporate logo)? Troubleshooting My color transparencies seem dark when projected. Users may select any of the Color Samples values generates a multiple-page printout consisting of hundreds of...
... software application Help section provides instructions for CMYK objects (US CMYK, Euro CMYK, Vivid CMYK, and Off). When the printer Color Correction setting is located on each box is accomplished using the default Auto Color Correction setting generate preferred color for a... need for RGB objects (sRGB Display, Display - Is there anything I match a particular color (such as defined in a corporate logo)? Troubleshooting My color transparencies seem dark when projected. Users may select any of the Color Samples values generates a multiple-page printout consisting of hundreds of...
User's Guide
Page 104
...Additionally, certain situations exist where the software application or the computer operating system adjusts the RGB or CMYK combinations specified in the printer EWS. If the user selects a color conversion table and presses the Detailed button, a new interface becomes available. This information ...specific color of interest. This process can use the printer EWS interface. The default color samples accessed by . The interface lets the user enter individual R, G, and B values of the specific color of interest. Troubleshooting Off, the color is implemented. What are shown on...
...Additionally, certain situations exist where the software application or the computer operating system adjusts the RGB or CMYK combinations specified in the printer EWS. If the user selects a color conversion table and presses the Detailed button, a new interface becomes available. This information ...specific color of interest. This process can use the printer EWS interface. The default color samples accessed by . The interface lets the user enter individual R, G, and B values of the specific color of interest. Troubleshooting Off, the color is implemented. What are shown on...
User's Guide
Page 105
..., and Black. See the label located on the Lexmark Web site at http://support.lexmark.com, and report a description of the printer at the right for customer service at www.lexmark.com. Online technical support Technical support is also listed...Lexmark support site for this information. The increment value defined by the user for printer service, be printed. Calling for service When calling for Detailed Color Samples applies to give the printer model type and serial number. Online technical support 105 See Printing the menu settings page for more information. Troubleshooting...
..., and Black. See the label located on the Lexmark Web site at http://support.lexmark.com, and report a description of the printer at the right for customer service at www.lexmark.com. Online technical support Technical support is also listed...Lexmark support site for this information. The increment value defined by the user for printer service, be printed. Calling for service When calling for Detailed Color Samples applies to give the printer model type and serial number. Online technical support 105 See Printing the menu settings page for more information. Troubleshooting...
User's Guide
Page 146
...accessing 120 covering with metal plate 123 T toner cartridges recycling 82 replacing 81 storing 81 transparencies, loading 55 tray linking 45 troubleshooting basic printer problems 90 calling for service 105 color quality problems 101 dark transparencies 103 driver settings for better color 102 matching a color...98 memory card 98 operating incorrectly 98 stops working 98 other problems access to updated printer driver 101 access to updated utilities 101 attaching a serial cable 101 cannot find printer escape codes 101 print quality problems 93 blank pages 96 clipped images 96 color ...
...accessing 120 covering with metal plate 123 T toner cartridges recycling 82 replacing 81 storing 81 transparencies, loading 55 tray linking 45 troubleshooting basic printer problems 90 calling for service 105 color quality problems 101 dark transparencies 103 driver settings for better color 102 matching a color...98 memory card 98 operating incorrectly 98 stops working 98 other problems access to updated printer driver 101 access to updated utilities 101 attaching a serial cable 101 cannot find printer escape codes 101 print quality problems 93 blank pages 96 clipped images 96 color ...
Menus and Messages Guide
Page 26
...Print Clear User-defined settings remain. Bookmarks, jobs on the hard disk, or clears all accumulated job statistics from the printer hard disk. Deletes all statistics on the disk. Cancels the request to format the flash memory and leaves current resources stored... a nondefective optional hard disk is installed and is not write or read /write password protected. Using printer menus Utilities Menu Use these menu items to change printer settings, remove jobs, set up printer hardware, and troubleshoot printer problems. Menu item Factory Defaults Purpose Returns...
...Print Clear User-defined settings remain. Bookmarks, jobs on the hard disk, or clears all accumulated job statistics from the printer hard disk. Deletes all statistics on the disk. Cancels the request to format the flash memory and leaves current resources stored... a nondefective optional hard disk is installed and is not write or read /write password protected. Using printer menus Utilities Menu Use these menu items to change printer settings, remove jobs, set up printer hardware, and troubleshoot printer problems. Menu item Factory Defaults Purpose Returns...
Service Manual
Page 65
... assembly Only replace one component at a time. Warning: Never install and remove components listed above as a method of troubleshooting components. It must be used in another printer. If this procedure is not followed, the printer will be returned to the manufacturer. Models C52x only Step Questions / actions 1 Has the smart chip card been...
... assembly Only replace one component at a time. Warning: Never install and remove components listed above as a method of troubleshooting components. It must be used in another printer. If this procedure is not followed, the printer will be returned to the manufacturer. Models C52x only Step Questions / actions 1 Has the smart chip card been...