Service Manual
Page 4
4059-XXX Smart Cartridge Service Check 2-102 Serial Port Service Check 2-104 Toner Sensor Service Check 2-104 Transfer Roll Service Check 2-105 Diagnostic Aids 3-1 Diagnostic Mode 3-1 Device Tests 3-2 Quick ... - Standard Bin 3-15 Output Bin Feed Test 3-15 Output Bin Sensor Test 3-16 Output Bin X Sensor Test 3-16 Base Sensor Test 3-17 Print Registration 3-18 Printer Setup 3-19 Setting the Page Count 3-19 Viewing the Permanent Page Count 3-19 Maintenance Page Count (2420/2450/2455/3455) . . . . . 3-20 Setting Configuration ID 3-20...
4059-XXX Smart Cartridge Service Check 2-102 Serial Port Service Check 2-104 Toner Sensor Service Check 2-104 Transfer Roll Service Check 2-105 Diagnostic Aids 3-1 Diagnostic Mode 3-1 Device Tests 3-2 Quick ... - Standard Bin 3-15 Output Bin Feed Test 3-15 Output Bin Sensor Test 3-16 Output Bin X Sensor Test 3-16 Base Sensor Test 3-17 Print Registration 3-18 Printer Setup 3-19 Setting the Page Count 3-19 Viewing the Permanent Page Count 3-19 Maintenance Page Count (2420/2450/2455/3455) . . . . . 3-20 Setting Configuration ID 3-20...
Service Manual
Page 28
...prevent damage to the "User Error Messages" on . Diagnostic Information Start CAUTION: Remove power from the printer before you lift or set the printer down. User status messages provide the user with a print cartridge, paper jam, option, port, and so on page 2-16. If a service error code appears ...while you are not under the printer when you connect or disconnect any cable or electronic board or assembly...
...prevent damage to the "User Error Messages" on . Diagnostic Information Start CAUTION: Remove power from the printer before you lift or set the printer down. User status messages provide the user with a print cartridge, paper jam, option, port, and so on page 2-16. If a service error code appears ...while you are not under the printer when you connect or disconnect any cable or electronic board or assembly...
Service Manual
Page 43
...open the duplex rear door. If the paper is missing. Insert Cartridge or Close Door This message displays when the printer's front door is open or the print cartridge is jammed in output bin X (X=1 thru 3). Diagnostic Information 2-16 Open the printer rear door to "Cover Open Service Check". If the paper is... to remove the tray above or below tray X to access the jam area. Open the printer rear door to access the jammed pages. Open the printer's upper front door and remove the print cartridge to access the jam area. 202 Paper Jam Open Rear Door Paper is not jammed in ...
...open the duplex rear door. If the paper is missing. Insert Cartridge or Close Door This message displays when the printer's front door is open or the print cartridge is jammed in output bin X (X=1 thru 3). Diagnostic Information 2-16 Open the printer rear door to "Cover Open Service Check". If the paper is... to remove the tray above or below tray X to access the jam area. Open the printer rear door to access the jammed pages. Open the printer's upper front door and remove the print cartridge to access the jam area. 202 Paper Jam Open Rear Door Paper is not jammed in ...
Service Manual
Page 44
..., then they are not reprinted once a good print cartridge is inserted. For auto-size sensing trays, this does not fix the problem, go to "Smart Cartridge Service Check" on a model 3455 printer if the smart cartridge or smart cartridge hardware is in NVRAM. If this error occurs if ...the paper stop is not operating correctly. The printer determines the paper length is detected. This error message...
..., then they are not reprinted once a good print cartridge is inserted. For auto-size sensing trays, this does not fix the problem, go to "Smart Cartridge Service Check" on a model 3455 printer if the smart cartridge or smart cartridge hardware is in NVRAM. If this error occurs if ...the paper stop is not operating correctly. The printer determines the paper length is detected. This error message...
Service Manual
Page 48
User Message Toner Low Tray X Missing Tray X Empty Tray X Low Explanation If the toner cartridge is removed. If any of the input trays are empty, then "Tray X Empty" displays where X designates which tray (Tray 1 through 5) is missing. Note: ... is reinserted. If multiple trays are missing, they are missing, then "Tray X Missing" displays (where X designates which tray (1 through 5) is empty. Note: The printer cannot detect when the envelope feeder or multipurpose feeder are low, then "Tray X Low" displays where X designates which Tray (1 through 5) displays. 4059-XXX . If...
User Message Toner Low Tray X Missing Tray X Empty Tray X Low Explanation If the toner cartridge is removed. If any of the input trays are empty, then "Tray X Empty" displays where X designates which tray (Tray 1 through 5) is missing. Note: ... is reinserted. If multiple trays are missing, they are missing, then "Tray X Missing" displays (where X designates which tray (1 through 5) is empty. Note: The printer cannot detect when the envelope feeder or multipurpose feeder are low, then "Tray X Low" displays where X designates which Tray (1 through 5) displays. 4059-XXX . If...
Service Manual
Page 51
The operator panel displays one and a half row of the base printer by observing the following: 1. The duplex option is powered off. 13. The developer drive assembly drives the developer shaft in the toner cartridge. 10. The main drive motor turns on . 2. The auxiliary fan turns on the display. - Diagnostic ... fuser lamp turns on the display. The exit rollers turn if installed. 5. "Performing Self Test" appears on and continues to run until the printer is checked if installed. - Models 2420, 2450 2455 and 3455 only - 4059-XXX Power-On Self Test (POST) When you turn the...
The operator panel displays one and a half row of the base printer by observing the following: 1. The duplex option is powered off. 13. The developer drive assembly drives the developer shaft in the toner cartridge. 10. The main drive motor turns on . 2. The auxiliary fan turns on the display. - Diagnostic ... fuser lamp turns on the display. The exit rollers turn if installed. 5. "Performing Self Test" appears on and continues to run until the printer is checked if installed. - Models 2420, 2450 2455 and 3455 only - 4059-XXX Power-On Self Test (POST) When you turn the...
Service Manual
Page 53
Skew Print quality - Banding Print quality - High Capacity Feeder Option (2000 Sheet) Symptom The printer does not recognize the high capacity feeder option installed. Go to "Print Quality - Diagnostic Information 2-26 Residual Image" on page 2-96. Go to ...high capacity feeder option. Background Print quality - Vertical black bands on page 2-102. Banding" on backside of copy Unable to clear a "32-Unsupported Print Cartridge" User Error Message Action Go to "Print Quality - Toner on backside of printed page" on edge of printed page Print quality - Go to "Print ...
Skew Print quality - Banding Print quality - High Capacity Feeder Option (2000 Sheet) Symptom The printer does not recognize the high capacity feeder option installed. Go to "Print Quality - Diagnostic Information 2-26 Residual Image" on page 2-96. Go to ...high capacity feeder option. Background Print quality - Vertical black bands on page 2-102. Banding" on backside of copy Unable to clear a "32-Unsupported Print Cartridge" User Error Message Action Go to "Print Quality - Toner on backside of printed page" on edge of printed page Print quality - Go to "Print ...
Service Manual
Page 73
... the front harness to connector J10 on the engine board for correct installation. Remove the controller board and toner cartridge from the machine. Diagnostic Information 2-46 The lamps can be displayed when the printer detects that the erase lamp assembly, cable or engine board is defective, both the erase lamp and lens... erase lamp assembly is defective. The voltage reads approximately +24 V dc. If incorrect, check the continuity of the machine with the cover open and print cartridge removed.
... the front harness to connector J10 on the engine board for correct installation. Remove the controller board and toner cartridge from the machine. Diagnostic Information 2-46 The lamps can be displayed when the printer detects that the erase lamp assembly, cable or engine board is defective, both the erase lamp and lens... erase lamp assembly is defective. The voltage reads approximately +24 V dc. If incorrect, check the continuity of the machine with the cover open and print cartridge removed.
Service Manual
Page 118
...print cycle are measured with the service checks. • Use Tray 1 to test for the installed software can return the printer to the original customer printer setup. • Print Resolution: Set to 300 dpi (print quality problems should be checked at different resolution settings). •... to OFF. • PQET: Set to OFF. • Fuser Temperature: Set to printer ground. Measure all voltages from the connector to NORMAL. Select the following : • Install another print cartridge if available before proceeding with the controller board removed while running the print test. 2-91 ...
...print cycle are measured with the service checks. • Use Tray 1 to test for the installed software can return the printer to the original customer printer setup. • Print Resolution: Set to 300 dpi (print quality problems should be checked at different resolution settings). •... to OFF. • PQET: Set to OFF. • Fuser Temperature: Set to printer ground. Measure all voltages from the connector to NORMAL. Select the following : • Install another print cartridge if available before proceeding with the controller board removed while running the print test. 2-91 ...
Service Manual
Page 121
...Print Blurred of the input paper sources, paper trays, duplex or envelope feeder. Print Quality - Symptom 1 Random Marks Action Check the print cartridge for binds or a contaminated shaft or bearings. Random Marks Service Tip: The primary cause of random marks is usually caused by incorrect feeding from... one of fuzzy print is due to loose material moving around inside the printer and attaching to the rolls. Check the high voltage contacts to ensure they are stuck to the photoconductor, charge roll or transfer roll...
...Print Blurred of the input paper sources, paper trays, duplex or envelope feeder. Print Quality - Symptom 1 Random Marks Action Check the print cartridge for binds or a contaminated shaft or bearings. Random Marks Service Tip: The primary cause of random marks is usually caused by incorrect feeding from... one of fuzzy print is due to loose material moving around inside the printer and attaching to the rolls. Check the high voltage contacts to ensure they are stuck to the photoconductor, charge roll or transfer roll...
Service Manual
Page 123
...assembly. Some slick or coated papers may try to improve the print quality by rough papers or non-Lexmark toner cartridges. Replace the alignment assembly. Some problems occur with printers that run the print test. Replace the FRUs in the following order: alignment assembly main drive gearbox... assembly Replace the FRUs in the following order: toner cartridge main drive gearbox assembly Replace the redrive assembly. 4059-XXX FRU...
...assembly. Some slick or coated papers may try to improve the print quality by rough papers or non-Lexmark toner cartridges. Replace the alignment assembly. Some problems occur with printers that run the print test. Replace the FRUs in the following order: alignment assembly main drive gearbox... assembly Replace the FRUs in the following order: toner cartridge main drive gearbox assembly Replace the redrive assembly. 4059-XXX FRU...
Service Manual
Page 126
..., then check the springs and charge roll link arm assemblies for signs of the page This print quality problem appears as it feeds thru the printer, especially in the speed of the paper as vertical black bands on outer edges of wear, dirt, binds, or damage, especially the drive gears. Banding... on a uniformly gray page. You can also be wide, narrow, light or dark. Banding Service Tip: Banding is primarily due to the HVPS and print cartridge.
..., then check the springs and charge roll link arm assemblies for signs of the page This print quality problem appears as it feeds thru the printer, especially in the speed of the paper as vertical black bands on outer edges of wear, dirt, binds, or damage, especially the drive gears. Banding... on a uniformly gray page. You can also be wide, narrow, light or dark. Banding Service Tip: Banding is primarily due to the HVPS and print cartridge.
Service Manual
Page 127
... J10-8 measures 0 V dc Printer Printing Test Page J10-8 voltage changes from 0 V dc to the bands on the page. If there is continuity, replace the HVPS. Diagnostic Information 2-100 Repair or replace as necessary. Residual Image Service Tip: Install a new print cartridge if available before doing this does not correct the problem, replace...
... J10-8 measures 0 V dc Printer Printing Test Page J10-8 voltage changes from 0 V dc to the bands on the page. If there is continuity, replace the HVPS. Diagnostic Information 2-100 Repair or replace as necessary. Residual Image Service Tip: Install a new print cartridge if available before doing this does not correct the problem, replace...
Service Manual
Page 129
...is properly connected to J21 on the backside of toner. Clean the area and run another Optra Se cartridge before attempting to make sure the smart cable is being carried through the printer on backside of the smart chip. Install another copy. Repair as necessary. 4059-XXX ...the fuser hotroll or backup roll. Check to troubleshoot the printer. Also check to clear a "32-Unsupported Cartridge" User Error Message, make sure there is generally caused by loose toner in the machine in the printer. The cartridge is generally caused by a toner buildup on the top ...
...is properly connected to J21 on the backside of toner. Clean the area and run another Optra Se cartridge before attempting to make sure the smart cable is being carried through the printer on backside of the smart chip. Install another copy. Repair as necessary. 4059-XXX ...the fuser hotroll or backup roll. Check to troubleshoot the printer. Also check to clear a "32-Unsupported Cartridge" User Error Message, make sure there is generally caused by loose toner in the machine in the printer. The cartridge is generally caused by a toner buildup on the top ...
Service Manual
Page 156
...Test Pages: 1. Select the media source. 3. Release the buttons once Performing the Self Test displays. 5. Press and hold Select and Return. 3. The printer performs its normal POR cycle then print one copy, perform these steps again. 3-23 4059 Service Manual Note: The Print Test Page always prints on... on letter, legal or A4 paper. Select Print Tests from each source to allow printing of the print quality test pages with the toner cartridge lockout function disabled. If single is turned On, the pages are duplexed, otherwise the pages are active during printing. - Page one side ...
...Test Pages: 1. Select the media source. 3. Release the buttons once Performing the Self Test displays. 5. Press and hold Select and Return. 3. The printer performs its normal POR cycle then print one copy, perform these steps again. 3-23 4059 Service Manual Note: The Print Test Page always prints on... on letter, legal or A4 paper. Select Print Tests from each source to allow printing of the print quality test pages with the toner cartridge lockout function disabled. If single is turned On, the pages are duplexed, otherwise the pages are active during printing. - Page one side ...
Service Manual
Page 162
... Jam - Remove Cartridge This message indicates that paper is jammed at all. This condition can be correctly installed or locked in the fuser assembly prior to activating the input sensor flag, the sensor not detecting paper over the sensor or paper arriving at the printer exit sensor. Options...not be caused by the paper jamming prior to activating the exit sensor flag in time or not at the printer input sensor. Error Message 201 - Remove Cartridge This message indicates the paper is not operating correctly. Open Rear Door This message indicates the paper is bent ...
... Jam - Remove Cartridge This message indicates that paper is jammed at all. This condition can be correctly installed or locked in the fuser assembly prior to activating the input sensor flag, the sensor not detecting paper over the sensor or paper arriving at the printer exit sensor. Options...not be caused by the paper jamming prior to activating the exit sensor flag in time or not at the printer input sensor. Error Message 201 - Remove Cartridge This message indicates the paper is not operating correctly. Open Rear Door This message indicates the paper is bent ...
Service Manual
Page 170
... doing removals. 4059-XXX Screw Identification Table The following table contains screw types, locations, and quantities necessary to attach 1 frame laser cover mounting 5 4-7 4059 Service Manual You must install the correct screw type in the table. Pay careful attention to each location...frame developer drive assembly mounting 2 left side cover gap to left attach 2 frame stacker duct to frame mounting 2 cartridge hold down assembly mounting 2 MPT deflector mounting 2 fuser to frame mounting 2 interconnect board shield ground attach 2 engine board shield to service...
... doing removals. 4059-XXX Screw Identification Table The following table contains screw types, locations, and quantities necessary to attach 1 frame laser cover mounting 5 4-7 4059 Service Manual You must install the correct screw type in the table. Pay careful attention to each location...frame developer drive assembly mounting 2 left side cover gap to left attach 2 frame stacker duct to frame mounting 2 cartridge hold down assembly mounting 2 MPT deflector mounting 2 fuser to frame mounting 2 interconnect board shield ground attach 2 engine board shield to service...
Service Manual
Page 223
... Transfer Roll Assembly 1. Gently release the upper deflector assembly latch from the two mounting posts. Pivot the transfer roll assembly toward the front of the printer. 3. Upper Paper Deflector Assembly 1. Be careful not to lose the O-ring on the right side frame and slide to the right. 3. Remove the upper deflector... transfer roll assembly from the left and right pivot arms and remove the transfer roll assembly. Open the upper front cover and remove the print cartridge. 2.
... Transfer Roll Assembly 1. Gently release the upper deflector assembly latch from the two mounting posts. Pivot the transfer roll assembly toward the front of the printer. 3. Upper Paper Deflector Assembly 1. Be careful not to lose the O-ring on the right side frame and slide to the right. 3. Remove the upper deflector... transfer roll assembly from the left and right pivot arms and remove the transfer roll assembly. Open the upper front cover and remove the print cartridge. 2.
Service Manual
Page 347
... 2-86 Parallel Port 2-89 Print Quality 2-91 Printhead 2-89 Serial Port 2-104 Smart Cartridge 2-102 Toner Sensor 2-104 Transfer Roll 2-105 Setting Configuration ID 3-20 Setting the Page Count 3-19 Status Messages 2-12 Symptom Tables 2-25 Base Printer 2-25 Duplex 2-27 Envelope Feeder Option 2-27 High Capacity Feeder Option 2-26 Output Expander...
... 2-86 Parallel Port 2-89 Print Quality 2-91 Printhead 2-89 Serial Port 2-104 Smart Cartridge 2-102 Toner Sensor 2-104 Transfer Roll 2-105 Setting Configuration ID 3-20 Setting the Page Count 3-19 Status Messages 2-12 Symptom Tables 2-25 Base Printer 2-25 Duplex 2-27 Envelope Feeder Option 2-27 High Capacity Feeder Option 2-26 Output Expander...
Maintenance Manual
Page 2
... Roll. Remove the toner cartridge and the paper tray. Pull the autocompensator arm down away from the printer body and remove the pick roll from the transfer roller until after installation, then removing it . Maintenance Reset Instructions, Lexmark Optra S, Optra T, T52x, T62x, T63x, T64x, T65x Optra S 24xx and Optra SE 3455 1. Turn the printer off ; If the "80...
... Roll. Remove the toner cartridge and the paper tray. Pull the autocompensator arm down away from the printer body and remove the pick roll from the transfer roller until after installation, then removing it . Maintenance Reset Instructions, Lexmark Optra S, Optra T, T52x, T62x, T63x, T64x, T65x Optra S 24xx and Optra SE 3455 1. Turn the printer off ; If the "80...