Hardware Maintenance Manual
Page 5
... 46 Undetermined problems 46 ThinkPad T500 and W500 47 Specifications 47 Status indicators 50 FRU tests 53 Fn key combinations 55 FRU replacement notices 58 Screw notices 58 Retaining serial numbers 59 Removing and replacing a FRU 62 1010 Battery pack 63 1020 Serial Ultrabay Slim device 64 1030 Hard disk drive (HDD) cover, HDD...
... 46 Undetermined problems 46 ThinkPad T500 and W500 47 Specifications 47 Status indicators 50 FRU tests 53 Fn key combinations 55 FRU replacement notices 58 Screw notices 58 Retaining serial numbers 59 Removing and replacing a FRU 62 1010 Battery pack 63 1020 Serial Ultrabay Slim device 64 1030 Hard disk drive (HDD) cover, HDD...
Hardware Maintenance Manual
Page 25
... Auto-detect button on page 19 - Use the following important service information: v "Strategy for replacing FRUs" - "Strategy for replacing a hard disk drive" on page 18 - Select Downloads and drivers. 4. "Important notice for replacing a system board" on page 18 - "Product definition"... follows: 1. Important service information This chapter presents following strategy to prevent unnecessary expense for replacing and servicing FRUs: © Copyright Lenovo 2008, 2009 17 "FRU identification for CTO, CMV, and GAV products" on page 19 v "Important information about replacing RoHS ...
... Auto-detect button on page 19 - Use the following important service information: v "Strategy for replacing FRUs" - "Strategy for replacing a hard disk drive" on page 18 - Select Downloads and drivers. 4. "Important notice for replacing a system board" on page 18 - "Product definition"... follows: 1. Important service information This chapter presents following strategy to prevent unnecessary expense for replacing and servicing FRUs: © Copyright Lenovo 2008, 2009 17 "FRU identification for CTO, CMV, and GAV products" on page 19 v "Important information about replacing RoHS ...
Hardware Maintenance Manual
Page 26
... on a system board are servicing may be overwritten. Running Automatic Configuration may also cause false error codes. Strategy for replacing a hard disk drive Always try to diagnose failures. Be extremely careful during write operations such as copying, saving, or formatting. Important notice for the ... Use the error codes displayed on the hard disk to prevent cracking at each BGA (Ball Grid Array) chipset. Before replacing the adapter or device, remove the FRUs, one by one . v If you are servicing. 18 ThinkPad T500 and W500 Hardware Maintenance Manual If more...
... on a system board are servicing may be overwritten. Running Automatic Configuration may also cause false error codes. Strategy for replacing a hard disk drive Always try to diagnose failures. Be extremely careful during write operations such as copying, saving, or formatting. Important notice for the ... Use the error codes displayed on the hard disk to prevent cracking at each BGA (Ball Grid Array) chipset. Before replacing the adapter or device, remove the FRUs, one by one . v If you are servicing. 18 ThinkPad T500 and W500 Hardware Maintenance Manual If more...
Hardware Maintenance Manual
Page 27
... same fixed model number. These sources are loaded in the HMM. v Remember, all customers. The PRODUCT ID portion of key commodities are hard disk drives, system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory. v eSupport will show both the CTO and CMV machine type models (Example... (Example: 1829-CTO). serial number level. An example of the machine label is a unique configuration that has been negotiated between IBM or Lenovo and the customer. v PEW can also access PEW via http://www-307.ibm.com/pc/support/site.wss/product.do?template=/warranty/ Important ...
... same fixed model number. These sources are loaded in the HMM. v Remember, all customers. The PRODUCT ID portion of key commodities are hard disk drives, system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory. v eSupport will show both the CTO and CMV machine type models (Example... (Example: 1829-CTO). serial number level. An example of the machine label is a unique configuration that has been negotiated between IBM or Lenovo and the customer. v PEW can also access PEW via http://www-307.ibm.com/pc/support/site.wss/product.do?template=/warranty/ Important ...
Hardware Maintenance Manual
Page 28
... list of FRUs at the following Web site: https://wca.eclaim.com Using eSupport For Key Commodities (Examples - hard disk drive, system board, microprocessor, LCD, and memory) Use the HMM as a back-up to PEW and eSupport to...Information by description, with applicable machine type model and FRU will be accessed at the MT Model level. 20 ThinkPad T500 and W500 Hardware Maintenance Manual v Business Partners using Eclaim will access PEW when performing Entitlement Lookup. Type in... service parts by Date" select SYSTEM SERVICE PARTS. warranty.vm&sitestyle=lenovo Select Warranty lookup.
... list of FRUs at the following Web site: https://wca.eclaim.com Using eSupport For Key Commodities (Examples - hard disk drive, system board, microprocessor, LCD, and memory) Use the HMM as a back-up to PEW and eSupport to...Information by description, with applicable machine type model and FRU will be accessed at the MT Model level. 20 ThinkPad T500 and W500 Hardware Maintenance Manual v Business Partners using Eclaim will access PEW when performing Entitlement Lookup. Type in... service parts by Date" select SYSTEM SERVICE PARTS. warranty.vm&sitestyle=lenovo Select Warranty lookup.
Hardware Maintenance Manual
Page 32
... FRU, you attach to excessive force, or dropped. 24 ThinkPad T500 and W500 Hardware Maintenance Manual Failing FRU name and part number __ 8. Before checking problems with the computer, determine whether the damage is a list of a hard disk drive becomes noisy, it : __ 1. Date of unauthorized service ...page number in which the machine failed __ 4. v If the spindle of some symptoms that you must include the following information in the drive, or the insertion of a diskette with multiple labels v Damaged or bent diskette eject button v Fuses blown by attachment of a nonsupported ...
... FRU, you attach to excessive force, or dropped. 24 ThinkPad T500 and W500 Hardware Maintenance Manual Failing FRU name and part number __ 8. Before checking problems with the computer, determine whether the damage is a list of a hard disk drive becomes noisy, it : __ 1. Date of unauthorized service ...page number in which the machine failed __ 4. v If the spindle of some symptoms that you must include the following information in the drive, or the insertion of a diskette with multiple labels v Damaged or bent diskette eject button v Fuses blown by attachment of a nonsupported ...
Hardware Maintenance Manual
Page 36
Note: After running PC-Doctor, check the time and date on the Rescue and Recovery main screen. 28 ThinkPad T500 and W500 Hardware Maintenance Manual To run the PC-Doctor program to your computer. Detecting system information with PC-Doctor PC-...Erase Hard Drive PC-Doctor for Rescue and Recovery In some models of ThinkPad computer, the Rescue and Recovery® workspace enables you troubleshoot and resolve problems related to test the hardware features of the categories listed below to display symptoms and solutions: v Check System Health v System and Device Tests v Lenovo ...
Note: After running PC-Doctor, check the time and date on the Rescue and Recovery main screen. 28 ThinkPad T500 and W500 Hardware Maintenance Manual To run the PC-Doctor program to your computer. Detecting system information with PC-Doctor PC-...Erase Hard Drive PC-Doctor for Rescue and Recovery In some models of ThinkPad computer, the Rescue and Recovery® workspace enables you troubleshoot and resolve problems related to test the hardware features of the categories listed below to display symptoms and solutions: v Check System Health v System and Device Tests v Lenovo ...
Hardware Maintenance Manual
Page 41
...and the system program service diskette become available, they arrive. To install the factory contents by using Product Recovery discs When the hard disk drive (HDD) or solid state drive (SSD) is replaced because of a failure, no activity is required by using Product Recovery discs, do not have a Supplemental...agree with a Supplemental Recovery Disc. Order the recovery discs and the drive at the same time so that you must use . Select your language and click Next. 3. If there is on http://www.lenovo.com/spm Restoring the factory contents by you use the recovery discs for...
...and the system program service diskette become available, they arrive. To install the factory contents by using Product Recovery discs When the hard disk drive (HDD) or solid state drive (SSD) is replaced because of a failure, no activity is required by using Product Recovery discs, do not have a Supplemental...agree with a Supplemental Recovery Disc. Order the recovery discs and the drive at the same time so that you must use . Select your language and click Next. 3. If there is on http://www.lenovo.com/spm Restoring the factory contents by you use the recovery discs for...
Hardware Maintenance Manual
Page 42
...no master HDP is no service procedure to the servicer, there is available, neither Lenovo nor Lenovo authorized servicers provide any ThinkPad computer: the power-on by an unauthorized person. The user must be needed for...a prompt for a scheduled fee. 34 ThinkPad T500 and W500 Hardware Maintenance Manual The system board must enter the SVP in order to get access to the hard disk even if the user has changed ...is entered. If it has, it to get access to the system user. The hard disk drive can be replaced for any services to reset either the user or the master HDP,...
...no master HDP is no service procedure to the servicer, there is available, neither Lenovo nor Lenovo authorized servicers provide any ThinkPad computer: the power-on by an unauthorized person. The user must be needed for...a prompt for a scheduled fee. 34 ThinkPad T500 and W500 Hardware Maintenance Manual The system board must enter the SVP in order to get access to the hard disk even if the user has changed ...is entered. If it has, it to get access to the system user. The hard disk drive can be replaced for any services to reset either the user or the master HDP,...
Hardware Maintenance Manual
Page 43
..., see "1100 Backup battery" on page 63. 3. Press F10; How to remove the hard-disk password Attention: If User only mode is appearing on the ThinkPad computer. 3. The hard disk drive can be made available to the servicer, neither Lenovo nor Lenovo authorized servicers provide any services to reset the user HDPs or to move down...
..., see "1100 Backup battery" on page 63. 3. Press F10; How to remove the hard-disk password Attention: If User only mode is appearing on the ThinkPad computer. 3. The hard disk drive can be made available to the servicer, neither Lenovo nor Lenovo authorized servicers provide any services to reset the user HDPs or to move down...
Hardware Maintenance Manual
Page 44
Press F10. 9. Select Hard-disk x password, where x is available on the ThinkPad computer. 3. Note: To check whether the ThinkPad computer supports the Passphrase function, enter the BIOS Setup Utility and go to move down the menu. 4. Type the current master HDP in the Setup ... Security --> Password. A pop-up window opens. 6. Select Yes in the Enter Current Password field. Both user HDP and master HDP will have been removed. 36 ThinkPad T500 and W500 Hardware Maintenance Manual If Using Passphrase item is displayed in the menu, this function is the letter of the...
Press F10. 9. Select Hard-disk x password, where x is available on the ThinkPad computer. 3. Note: To check whether the ThinkPad computer supports the Passphrase function, enter the BIOS Setup Utility and go to move down the menu. 4. Type the current master HDP in the Setup ... Security --> Password. A pop-up window opens. 6. Select Yes in the Enter Current Password field. Both user HDP and master HDP will have been removed. 36 ThinkPad T500 and W500 Hardware Maintenance Manual If Using Passphrase item is displayed in the menu, this function is the letter of the...
Hardware Maintenance Manual
Page 45
v The hard disk drive is powered off . To cause the computer to what you can change the action of the following: v Press the Fn key. Note: If you are ... do any key. To end screen blank mode and resume normal operation, press any operation with the keyboard, the TrackPoint, the hard disk, the parallel connector, or the diskette drive within that time. Standby mode When the computer enters standby mode, the following events, the computer automatically returns from standby mode and...
v The hard disk drive is powered off . To cause the computer to what you can change the action of the following: v Press the Fn key. Note: If you are ... do any key. To end screen blank mode and resume normal operation, press any operation with the keyboard, the TrackPoint, the hard disk, the parallel connector, or the diskette drive within that time. Standby mode When the computer enters standby mode, the following events, the computer automatically returns from standby mode and...
Hardware Maintenance Manual
Page 46
... using the APM operating system and have set the mode to the ThinkPad Advanced Dock or ThinkPad Advanced Mini Dock, do any operation with the keyboard, the TrackPoint, the hard disk drive, the parallel connector, or the diskette drive within that action. - To cause the computer to Hibernate when battery...system status is docked to Power switch mode [Hibernation], turn off . v The time set on , the computer returns from the hard disk drive. 38 ThinkPad T500 and W500 Hardware Maintenance Manual When the power is turned on the timer, and if the user does not do undock it is ...
... using the APM operating system and have set the mode to the ThinkPad Advanced Dock or ThinkPad Advanced Mini Dock, do any operation with the keyboard, the TrackPoint, the hard disk drive, the parallel connector, or the diskette drive within that action. - To cause the computer to Hibernate when battery...system status is docked to Power switch mode [Hibernation], turn off . v The time set on , the computer returns from the hard disk drive. 38 ThinkPad T500 and W500 Hardware Maintenance Manual When the power is turned on the timer, and if the user does not do undock it is ...
Hardware Maintenance Manual
Page 48
... Load Setup Defaults in BIOS Setup Utility. 3. System board. 0231 System RAM error-System RAM fails at offset nnnn. 40 ThinkPad T500 and W500 Hardware Maintenance Manual Invalid RFID configuration information area-The EEPROM checksum is not working. 1. Security password retry count exceeded....found. Remove either a Mini-PCI Card or a modem daughter card. Reseat the hard disk drive. 2. Table 1. System board. 0188 System board. Press to ignore the warning message. 2. Hard disk drive. 4. Remove one Wireless LAN devices are found . Extended RAM error- System board...
... Load Setup Defaults in BIOS Setup Utility. 3. System board. 0231 System RAM error-System RAM fails at offset nnnn. 40 ThinkPad T500 and W500 Hardware Maintenance Manual Invalid RFID configuration information area-The EEPROM checksum is not working. 1. Security password retry count exceeded....found. Remove either a Mini-PCI Card or a modem daughter card. Reseat the hard disk drive. 2. Table 1. System board. 0188 System board. Press to ignore the warning message. 2. Hard disk drive. 4. Remove one Wireless LAN devices are found . Extended RAM error- System board...
Hardware Maintenance Manual
Page 50
... board. 2102 1. System board. 42 ThinkPad T500 and W500 Hardware Maintenance Manual Remove all but not in -Power off and install a memory module to the ThinkPad computer. 2. Table 1. Ensure that you installed. 2. System board. 1820 More than one external fingerprint reader is using a non-IBM or non-Lenovo hard disk drive (HDD), or an old generation...
... board. 2102 1. System board. 42 ThinkPad T500 and W500 Hardware Maintenance Manual Remove all but not in -Power off and install a memory module to the ThinkPad computer. 2. Table 1. Ensure that you installed. 2. System board. 1820 More than one external fingerprint reader is using a non-IBM or non-Lenovo hard disk drive (HDD), or an old generation...
Hardware Maintenance Manual
Page 54
...is detected, do with a hardware defect, such as cosmic radiation, electrostatic discharge, or software errors. Non-ThinkPad devices b. Hard disk drive f. DIMM h. PC Cards 4. System board b. Run the diagnostic test for damage. Turn off the computer... no error is detected, replace the FRU shown by the computer. Battery pack e. External diskette drive or optical drive g. FRU replacement should be due to isolate the failing FRU (do not isolate FRUs that the...removed devices one at least 10 times. 2. LCD assembly 46 ThinkPad T500 and W500 Hardware Maintenance Manual
...is detected, do with a hardware defect, such as cosmic radiation, electrostatic discharge, or software errors. Non-ThinkPad devices b. Hard disk drive f. DIMM h. PC Cards 4. System board b. Run the diagnostic test for damage. Turn off the computer... no error is detected, replace the FRU shown by the computer. Battery pack e. External diskette drive or optical drive g. FRU replacement should be due to isolate the failing FRU (do not isolate FRUs that the...removed devices one at least 10 times. 2. LCD assembly 46 ThinkPad T500 and W500 Hardware Maintenance Manual
Hardware Maintenance Manual
Page 56
... (Full Disk Encryption), 9.5 mm high, SATA interface v 250 GB, 7200 rpm, 9.5 mm high, SATA interface v 320 GB, 7200 rpm, 9.5 mm high, SATA interface Supported hard disk drives varies depending on your model. Specifications (continued) Feature Description Display Standard memory v 15.4-inch, 16M colors, WXGA (1280 × 800 resolution) TFT color LCD v 15... (PC3-8500) card × 2 v 4-GB DDR3-1067 SDRAM SO-DIMM (PC3-8500) card × 1 Extended memory device v Intel Turbo Memory 2-GB Minicard (some models) 48 ThinkPad T500 and W500 Hardware Maintenance Manual Table 7.
... (Full Disk Encryption), 9.5 mm high, SATA interface v 250 GB, 7200 rpm, 9.5 mm high, SATA interface v 320 GB, 7200 rpm, 9.5 mm high, SATA interface Supported hard disk drives varies depending on your model. Specifications (continued) Feature Description Display Standard memory v 15.4-inch, 16M colors, WXGA (1280 × 800 resolution) TFT color LCD v 15... (PC3-8500) card × 2 v 4-GB DDR3-1067 SDRAM SO-DIMM (PC3-8500) card × 1 Extended memory device v Intel Turbo Memory 2-GB Minicard (some models) 48 ThinkPad T500 and W500 Hardware Maintenance Manual Table 7.
Hardware Maintenance Manual
Page 59
... or 802.11n) is on the keyboard is ready for use. Blinking green: Data is being charged. When this indicator is ready for status use . ThinkPad T500 and W500 51 To enable or disable the keypad, press and hold the Shift key, and press the NumLk (ScrLk) key. 5 Caps lock Green:... . This indicator is on when Bluetooth wireless is on and not in -use Green: Data is being read from or written to the hard disk drive, the diskette drive, or the drive in standby mode. 8 Battery status Green: The battery is charged between 5% to 80% of the capacity, and being discharged. To enable...
... or 802.11n) is on the keyboard is ready for use. Blinking green: Data is being charged. When this indicator is ready for status use . ThinkPad T500 and W500 51 To enable or disable the keypad, press and hold the Shift key, and press the NumLk (ScrLk) key. 5 Caps lock Green:... . This indicator is on when Bluetooth wireless is on and not in -use Green: Data is being read from or written to the hard disk drive, the diskette drive, or the drive in standby mode. 8 Battery status Green: The battery is charged between 5% to 80% of the capacity, and being discharged. To enable...
Hardware Maintenance Manual
Page 61
... drive or Ultrabay hard disk drive. 6. Press Enter to Compatibility, and run the following table shows the test for each FRU. Diagnostics --> CPU/Coprocessor 2. Place the computer on the computer. 3. Power Diagnostics --> ThinkPad Devices --> AC Adapter, Battery 1 (Battery2) LCD unit 1. In this case, turn off the computer. 2. ThinkPad T500 and W500 53 PC Card slot Diagnostics...
... drive or Ultrabay hard disk drive. 6. Press Enter to Compatibility, and run the following table shows the test for each FRU. Diagnostics --> CPU/Coprocessor 2. Place the computer on the computer. 3. Power Diagnostics --> ThinkPad Devices --> AC Adapter, Battery 1 (Battery2) LCD unit 1. In this case, turn off the computer. 2. ThinkPad T500 and W500 53 PC Card slot Diagnostics...
Hardware Maintenance Manual
Page 73
...FRU: v "1010 Battery pack" on it . The hard disk drive is in suspend mode. Removal steps of data. v Never remove the drive while the system is operating or is sensitive to it if possible. Table 13. ThinkPad T500 and W500 65 Improper handling can cause damage and permanent ...loss of HDD cover, HDD and HDD rubber rails or SSD and storage converter 1 Step 1 Screw (quantity) Hard disk drive screw, nylon-coated (1) Color Black Torque 0.189 Nm ...
...FRU: v "1010 Battery pack" on it . The hard disk drive is in suspend mode. Removal steps of data. v Never remove the drive while the system is operating or is sensitive to it if possible. Table 13. ThinkPad T500 and W500 65 Improper handling can cause damage and permanent ...loss of HDD cover, HDD and HDD rubber rails or SSD and storage converter 1 Step 1 Screw (quantity) Hard disk drive screw, nylon-coated (1) Color Black Torque 0.189 Nm ...