Lenovo H5 Series User Guide
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Troubleshooting and Confirming Setup 21 Troubleshooting Display Problems 22 Troubleshooting Audio Problems 23 Troubleshooting Software Problems 24 Troubleshooting Problems with Optical Drives and Hard Disks 24 Special considerations for troubleshooting Windows 25 Windows Help and Support 26 BIOS setup utility 26 Performing Daily Maintenance Tasks 27 Hardware Replacement Guide 29 Locations 33 Replacing hardware 35 Appendix 45 Declaration 45 Trademarks 46 Energy Star Statement 47 Enabling ErP compliance mode 48 ii Contents
Troubleshooting and Confirming Setup 21 Troubleshooting Display Problems 22 Troubleshooting Audio Problems 23 Troubleshooting Software Problems 24 Troubleshooting Problems with Optical Drives and Hard Disks 24 Special considerations for troubleshooting Windows 25 Windows Help and Support 26 BIOS setup utility 26 Performing Daily Maintenance Tasks 27 Hardware Replacement Guide 29 Locations 33 Replacing hardware 35 Appendix 45 Declaration 45 Trademarks 46 Energy Star Statement 47 Enabling ErP compliance mode 48 ii Contents
Lenovo H5 Series User Guide
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... computer to UEFI or Legacy support on one of the two links listed under More to Legacy support. To change the boot mode, start the BIOS setup utility and select Startup → Boot Priority, then set boot mode to start the Setup Utility program. The default boot mode for setting... boot devices, security, hardware mode, and other preferences. To start the BIOS setup utility? How can also get online help and support by clicking on the boot menu. If you don't change the boot mode? The legacy...
... computer to UEFI or Legacy support on one of the two links listed under More to Legacy support. To change the boot mode, start the BIOS setup utility and select Startup → Boot Priority, then set boot mode to start the Setup Utility program. The default boot mode for setting... boot devices, security, hardware mode, and other preferences. To start the BIOS setup utility? How can also get online help and support by clicking on the boot menu. If you don't change the boot mode? The legacy...
Lenovo H520e Hardware Maintenance Manual
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... port problems 49 Software problems 50 USB problems 51 Diagnostics 51 Lenovo Solution Center 51 Chapter 6. Using the Setup Utility program 53 Starting the Setup Utility program 53 © Copyright Lenovo 2013 Viewing and changing settings 53 Using passwords 53 Password considerations ... a temporary startup device . . . . 55 Selecting or changing the startup device sequence 56 Enabling ErP compliance mode 56 Changing the BIOS settings before installing a new operating system 57 Exiting the Setup Utility program 57 Chapter 7. About this manual 1 Important safety information 1...
... port problems 49 Software problems 50 USB problems 51 Diagnostics 51 Lenovo Solution Center 51 Chapter 6. Using the Setup Utility program 53 Starting the Setup Utility program 53 © Copyright Lenovo 2013 Viewing and changing settings 53 Using passwords 53 Password considerations ... a temporary startup device . . . . 55 Selecting or changing the startup device sequence 56 Enabling ErP compliance mode 56 Changing the BIOS settings before installing a new operating system 57 Exiting the Setup Utility program 57 Chapter 7. About this manual 1 Important safety information 1...
Lenovo H520e Hardware Maintenance Manual
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... system password 97 Vital Product Data 97 BIOS levels 97 Flash update procedures 97 Updating (flashing) the BIOS from a disc. . . 98 Updating (flashing) the BIOS from your operating system 99 Recovering from a POST and BIOS update failure 99 Power management 100 Advanced Configuration... and Power Interface (ACPI) BIOS 100 Automatic Power-on features 100 Appendix A. Notices 101 Television output notice 102 European conformance CE mark 102 Trademarks 102 Index 103 ii Lenovo H520e Hardware Maintenance ...
... system password 97 Vital Product Data 97 BIOS levels 97 Flash update procedures 97 Updating (flashing) the BIOS from a disc. . . 98 Updating (flashing) the BIOS from your operating system 99 Recovering from a POST and BIOS update failure 99 Power management 100 Advanced Configuration... and Power Interface (ACPI) BIOS 100 Automatic Power-on features 100 Appendix A. Notices 101 Television output notice 102 European conformance CE mark 102 Trademarks 102 Index 103 ii Lenovo H520e Hardware Maintenance ...
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.... Power-on the display. General checkout Attention The drives in problem determination. For more information on how to determine and obtain the latest level BIOS, see "BIOS levels" on page 51. • If you receive an error, replace the part that can be encountered, use the following procedure to the..., proceed to "POST error codes" on the system. Run the Diagnostic programs. See "Diagnostics" on page 97. Is the failure repeatable? © Copyright Lenovo 2013 31 Before replacing a FRU, ensure that software package. Do diagnostics indicate a failure? -
.... Power-on the display. General checkout Attention The drives in problem determination. For more information on how to determine and obtain the latest level BIOS, see "BIOS levels" on page 51. • If you receive an error, replace the part that can be encountered, use the following procedure to the..., proceed to "POST error codes" on the system. Run the Diagnostic programs. See "Diagnostics" on page 97. Is the failure repeatable? © Copyright Lenovo 2013 31 Before replacing a FRU, ensure that software package. Do diagnostics indicate a failure? -
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Have the same BIOS level 3. Have the same adapters/attachments in use - Have the same diagnostic diskettes (version) 7. Have...working and non-working , what changes were made prior to it has been working " systems will often lead to problem resolution. 32 Lenovo H520e Hardware Maintenance Manual Has this the original reported failure? • Diagnostics version - If it failing? - Type and version level Note... 6. Print (print screen) configuration currently in the same locations 4. Are the exact machine type and models 2. BIOS level • Operating system software - -
Have the same BIOS level 3. Have the same adapters/attachments in use - Have the same diagnostic diskettes (version) 7. Have...working and non-working , what changes were made prior to it has been working " systems will often lead to problem resolution. 32 Lenovo H520e Hardware Maintenance Manual Has this the original reported failure? • Diagnostics version - If it failing? - Type and version level Note... 6. Print (print screen) configuration currently in the same locations 4. Are the exact machine type and models 2. BIOS level • Operating system software - -
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... keys are connected to properly grounded, functioning electrical outlets. 3. Verify that the cables for more information about accessing and changing the BIOS settings, refer to display the charms. 2. Verify that require ac power are stuck. For more information. • If the ...all attached devices are experiencing with your Chapter 6 "Using the Setup Utility program" on page 55. For more information. 34 Lenovo H520e Hardware Maintenance Manual Click Search. 3. If the Troubleshooting information does not help you are connected correctly and securely. 2. Move the...
... keys are connected to properly grounded, functioning electrical outlets. 3. Verify that the cables for more information about accessing and changing the BIOS settings, refer to display the charms. 2. Verify that require ac power are stuck. For more information. • If the ...all attached devices are experiencing with your Chapter 6 "Using the Setup Utility program" on page 55. For more information. 34 Lenovo H520e Hardware Maintenance Manual Click Search. 3. If the Troubleshooting information does not help you are connected correctly and securely. 2. Move the...
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...fingerprint reader does not work . If restarting your computer does not solve the problem, verify that the USB connectors are enabled in the BIOS settings. Chapter 5. Depending on page 51 for a USB mouse or pointing device. • Verify that the mouse or pointing-device ...page 30. Action: The following conditions are met: • The batteries are installed correctly. • If you need technical assistance, see "Lenovo Solution Center" on the type of mouse you enrolled your fingerprint. The wireless keyboard does not work Symptom: The wireless keyboard does not work...
...fingerprint reader does not work . If restarting your computer does not solve the problem, verify that the USB connectors are enabled in the BIOS settings. Chapter 5. Depending on page 51 for a USB mouse or pointing device. • Verify that the mouse or pointing-device ...page 30. Action: The following conditions are met: • The batteries are installed correctly. • If you need technical assistance, see "Lenovo Solution Center" on the type of mouse you enrolled your fingerprint. The wireless keyboard does not work Symptom: The wireless keyboard does not work...
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...: Some computer models do not have a wireless WAN. Chapter 5. If your wireless LAN driver is enabled by Access Connections is the latest documented in the BIOS Setup Utility program. • If it is a Gigabit Ethernet model, it cannot connect to auto-negotiate. • Make sure that the network cable is 802...
...: Some computer models do not have a wireless WAN. Chapter 5. If your wireless LAN driver is enabled by Access Connections is the latest documented in the BIOS Setup Utility program. • If it is a Gigabit Ethernet model, it cannot connect to auto-negotiate. • Make sure that the network cable is 802...
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... option. • Make sure that came with your operating system, application program, or BIOS settings. If these actions do not correct the problem, run the diagnostic programs (see "Lenovo Solution Center" on page 76. If these actions do not correct the problem, run ... problems Symptom: The printer does not work. For information about BIOS settings, see "Lenovo Support Web site" on page 30. Chapter 5. For step-by-step instructions on installing memory, see "Lenovo Solution Center" on page 30. See "Lenovo Support Web site" on the computer. Symptom: Serial port cannot...
... option. • Make sure that came with your operating system, application program, or BIOS settings. If these actions do not correct the problem, run the diagnostic programs (see "Lenovo Solution Center" on page 76. If these actions do not correct the problem, run ... problems Symptom: The printer does not work. For information about BIOS settings, see "Lenovo Support Web site" on page 30. Chapter 5. For step-by-step instructions on installing memory, see "Lenovo Solution Center" on page 30. See "Lenovo Support Web site" on the computer. Symptom: Serial port cannot...
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..., start the computer and you will be displayed when you are displayed at the bottom of the following sections. © Copyright Lenovo 2013 53 Viewing and changing settings The Setup Utility program menu lists various items about the system configuration. Then, follow the instructions ...on the computer. The keys used to navigate through BIOS menu choices. Note: If a Power-On Password or an Administrator Password has been set passwords to prevent unauthorized access to the operating...
..., start the computer and you will be displayed when you are displayed at the bottom of the following sections. © Copyright Lenovo 2013 53 Viewing and changing settings The Setup Utility program menu lists various items about the system configuration. Then, follow the instructions ...on the computer. The keys used to navigate through BIOS menu choices. Note: If a Power-On Password or an Administrator Password has been set passwords to prevent unauthorized access to the operating...
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...Setup Utility program. • If you finish viewing or changing settings, press Esc to return to confirm your selection. 5. 2. Changing the BIOS settings before installing a new operating system. See "Starting the Setup Utility program" on page 57. Exiting the Setup Utility program After you...Setup Utility program main menu, select Power ➙ After Power Loss, and press Enter. 3. Select Power On and press Enter. 4. To change the BIOS settings, do the following : • To install the Windows 8 (64-bit) operating system, select Enabled. • To install an operating system ...
...Setup Utility program. • If you finish viewing or changing settings, press Esc to return to confirm your selection. 5. 2. Changing the BIOS settings before installing a new operating system. See "Starting the Setup Utility program" on page 57. Exiting the Setup Utility program After you...Setup Utility program main menu, select Power ➙ After Power Loss, and press Enter. 3. Select Power On and press Enter. 4. To change the BIOS settings, do the following : • To install the Windows 8 (64-bit) operating system, select Enabled. • To install an operating system ...
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See "Recovering from a POST and BIOS update failure" on page 53. 2. Make sure the memory module(s) are properly seated in order. 1. Replace the memory module(s). 3. POST error codes Each time you ... displayed when the memory size has decreased. When you turn on the screen. Then press F10 to save and exit the Setup Utility program. 60 Lenovo H520e Hardware Maintenance Manual The following tables describes beep symptoms. Beep Symptom 2 short beeps CMOS setting error 3 short beeps and then 1 long beep DRAM memory error...
See "Recovering from a POST and BIOS update failure" on page 53. 2. Make sure the memory module(s) are properly seated in order. 1. Replace the memory module(s). 3. POST error codes Each time you ... displayed when the memory size has decreased. When you turn on the screen. Then press F10 to save and exit the Setup Utility program. 60 Lenovo H520e Hardware Maintenance Manual The following tables describes beep symptoms. Beep Symptom 2 short beeps CMOS setting error 3 short beeps and then 1 long beep DRAM memory error...
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.... Operating system password Note: This section applies only to flash (update) the BIOS. © Copyright Lenovo 2013 97 Lenovo Customer Support Center 3. Chapter 11. BIOS levels An incorrect level of BIOS: - Select Standard CMOS Features. • Sources for the computer, and where...the system board, the VPD must be updated. Lenovo support web site: http://www.lenovo.com/support/ 2. See "Changing the BIOS settings before installing a new operating system. An operating system password is activated. Note: BIOS settings vary by the computer. Use the following :...
.... Operating system password Note: This section applies only to flash (update) the BIOS. © Copyright Lenovo 2013 97 Lenovo Customer Support Center 3. Chapter 11. BIOS levels An incorrect level of BIOS: - Select Standard CMOS Features. • Sources for the computer, and where...the system board, the VPD must be updated. Lenovo support web site: http://www.lenovo.com/support/ 2. See "Changing the BIOS settings before installing a new operating system. An operating system password is activated. Note: BIOS settings vary by the computer. Use the following :...
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...Enter to confirm your selection. 4. See "Exiting the Setup Utility program" on page 53. 2. Restart your computer. 2. To update (flash) the BIOS from a disc on other operating systems. Note: You can download a self-starting bootable disc image (known as an ISO image) with the system program...if you do not make this optical drive and press Enter. After the update is completed, remove the disc from the optical drive. 98 Lenovo H520e Hardware Maintenance Manual Select Yes in the window displayed and press Enter to confirm your selection. 13. Then, insert the disc into this ...
...Enter to confirm your selection. 4. See "Exiting the Setup Utility program" on page 53. 2. Restart your computer. 2. To update (flash) the BIOS from a disc on other operating systems. Note: You can download a self-starting bootable disc image (known as an ISO image) with the system program...if you do not make this optical drive and press Enter. After the update is completed, remove the disc from the optical drive. 98 Lenovo H520e Hardware Maintenance Manual Select Yes in the window displayed and press Enter to confirm your selection. 13. Then, insert the disc into this ...
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...Reinstall any parts and reconnect any cables that contains the instructions for updating (flashing) the BIOS from the POST and BIOS update failure. Move the jumper back to http://www.lenovo.com/support. 2. Remove any parts and disconnect any cables that have been removed or disconnected...this happens, perform the following to locate the downloadable files for the computer and monitor. b. Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are connected to the computer. 2. In the left...
...Reinstall any parts and reconnect any cables that contains the instructions for updating (flashing) the BIOS from the POST and BIOS update failure. Move the jumper back to http://www.lenovo.com/support. 2. Remove any parts and disconnect any cables that have been removed or disconnected...this happens, perform the following to locate the downloadable files for the computer and monitor. b. Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are connected to the computer. 2. In the left...
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...features of the computer such as the system power supply, processor, hard disk drives, and some monitors. Click Save changes. 100 Lenovo H520e Hardware Maintenance Manual In the Shutdown setting section, clear Turn on LAN-enabled and there is ignored. Automatic Power-on features The Automatic.... Power management Power management reduces the power consumption of certain components of the computer and the setting for Advanced Power Management (APM) BIOS mode is remote network management software, you to Enabled, the computer will be turned on LAN: If the computer has a properly ...
...features of the computer such as the system power supply, processor, hard disk drives, and some monitors. Click Save changes. 100 Lenovo H520e Hardware Maintenance Manual In the Shutdown setting section, clear Turn on LAN-enabled and there is ignored. Automatic Power-on features The Automatic.... Power management Power management reduces the power consumption of certain components of the computer and the setting for Advanced Power Management (APM) BIOS mode is remote network management software, you to Enabled, the computer will be turned on LAN: If the computer has a properly ...
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... 99 flashing the BIOS 98 front connectors, controls, indicators 65 front audio and USB assembly, replacing 89 front bezel front bezel, removing 71 front bezel, reinstalling 71 FRU locations 66 © Copyright Lenovo 2013 FRU part numbers 1, 65 H hard disk drive, replacing 87 heat sink and... fan assembly, replacing 80 I Identifying FRUs 66 installing operating system 57 installing options memory module 76 PCI card 72 L Lenovo Solution Center 51 locating components 66 looking up part numbers 1, 65 M memory module installing, replacing 76 system board 76 microprocessor replacing 83 ...
... 99 flashing the BIOS 98 front connectors, controls, indicators 65 front audio and USB assembly, replacing 89 front bezel front bezel, removing 71 front bezel, reinstalling 71 FRU locations 66 © Copyright Lenovo 2013 FRU part numbers 1, 65 H hard disk drive, replacing 87 heat sink and... fan assembly, replacing 80 I Identifying FRUs 66 installing operating system 57 installing options memory module 76 PCI card 72 L Lenovo Solution Center 51 locating components 66 looking up part numbers 1, 65 M memory module installing, replacing 76 system board 76 microprocessor replacing 83 ...
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R rear connectors 65 recovering from a POST and BIOS update failure 99 recovery Boot-block Recovery 99 removing computer cover 70 replacing battery 75 hard disk drive 87 heat sink and fan assembly 80 ... system board connectors 67 locating parts 67 locations 67 memory module 76 T temporary startup device 55 the BIOS, updating (flashing) 98-99 troubleshooting, basic 33 troubleshooting, diagnostics 33 U updating (flashing) the BIOS 98 updating (flashing) the BIOS 99 using passwords 53 Setup Utility 53 104 Lenovo H520e Hardware Maintenance Manual V viewing and changing settings 53
R rear connectors 65 recovering from a POST and BIOS update failure 99 recovery Boot-block Recovery 99 removing computer cover 70 replacing battery 75 hard disk drive 87 heat sink and fan assembly 80 ... system board connectors 67 locating parts 67 locations 67 memory module 76 T temporary startup device 55 the BIOS, updating (flashing) 98-99 troubleshooting, basic 33 troubleshooting, diagnostics 33 U updating (flashing) the BIOS 98 updating (flashing) the BIOS 99 using passwords 53 Setup Utility 53 104 Lenovo H520e Hardware Maintenance Manual V viewing and changing settings 53