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...Choosing the Network Type Using Printer Commands 101 Upgrading Firmware 102 Downloading Fonts and Graphics 104 4 Troubleshooting and Maintaining the Printer 105 Troubleshooting the Printer 106 Contacting Product Support 106 Understanding Error Messages 107 Troubleshooting Printer Problems and Finding Solutions 111 Resetting the Printer 117 Adjusting the Printer 118 Adjusting the ... 141 USB Host Interface 142 Ethernet Interface 142 Parallel IEEE 1284 Interface 143 Media Specifications 144 Accessories for the Printer 155 PX4i and PX6i High Performance Printer User's Manual vii
...Choosing the Network Type Using Printer Commands 101 Upgrading Firmware 102 Downloading Fonts and Graphics 104 4 Troubleshooting and Maintaining the Printer 105 Troubleshooting the Printer 106 Contacting Product Support 106 Understanding Error Messages 107 Troubleshooting Printer Problems and Finding Solutions 111 Resetting the Printer 117 Adjusting the Printer 118 Adjusting the ... 141 USB Host Interface 142 Ethernet Interface 142 Parallel IEEE 1284 Interface 143 Media Specifications 144 Accessories for the Printer 155 PX4i and PX6i High Performance Printer User's Manual vii
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...'s Guide • ZSim Programmer's Guide The Intermec website at www.intermec.com. 2 Click the Products tab. 3 Using the Products menu, navigate to install, configure, operate, maintain, and troubleshoot them. Related Documents Here are some related Intermec documents you should be familiar with information about the... features of the PX4i and PX6i, and how to your product page. Before you work with the PX4i or PX6i, you might find the...
...'s Guide • ZSim Programmer's Guide The Intermec website at www.intermec.com. 2 Click the Products tab. 3 Using the Products menu, navigate to install, configure, operate, maintain, and troubleshoot them. Related Documents Here are some related Intermec documents you should be familiar with information about the... features of the PX4i and PX6i, and how to your product page. Before you work with the PX4i or PX6i, you might find the...
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... more information, see "Troubleshooting the Printer" on the keypad). • firmware is powered on page 106. 6 PX4i and PX6i High Performance Printer User's Manual Using the Printer Understanding the Function Buttons (continued) Button Name Button Description Feed + Shift i < > F + S Performs a Testfeed (feeds a blank label and adjusts the media feed). Intermec Off Ready-to-Work...
... more information, see "Troubleshooting the Printer" on the keypad). • firmware is powered on page 106. 6 PX4i and PX6i High Performance Printer User's Manual Using the Printer Understanding the Function Buttons (continued) Button Name Button Description Feed + Shift i < > F + S Performs a Testfeed (feeds a blank label and adjusts the media feed). Intermec Off Ready-to-Work...
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This chapter contains these sections: • Troubleshooting the Printer • Adjusting the Printer • Maintaining the Printer 105 4 Troubleshooting and Maintaining the Printer This chapter contains possible solutions to problems you may encounter while using the printer. This chapter also contains information on booting the printer and performing routine maintenance.
This chapter contains these sections: • Troubleshooting the Printer • Adjusting the Printer • Maintaining the Printer 105 4 Troubleshooting and Maintaining the Printer This chapter contains possible solutions to problems you may encounter while using the printer. This chapter also contains information on booting the printer and performing routine maintenance.
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...PX6i High Performance Printer User's Manual and Canada, go to www.intermec.com and click Contact to find your problem in this section, you have printer operation, print quality, or printer communication problems at intermec.custhelp.com to review technical information or to call : 1-800-755-5505 Outside the U.S.A. Troubleshooting... and Maintaining the Printer Troubleshooting the Printer You may need to your local Intermec representative. Before calling Intermec Product Support, make sure you may have the following...
...PX6i High Performance Printer User's Manual and Canada, go to www.intermec.com and click Contact to find your problem in this section, you have printer operation, print quality, or printer communication problems at intermec.custhelp.com to review technical information or to call : 1-800-755-5505 Outside the U.S.A. Troubleshooting... and Maintaining the Printer Troubleshooting the Printer You may need to your local Intermec representative. Before calling Intermec Product Support, make sure you may have the following...
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...ribbon. Lower the printhead. Keep in mind that some error messages: • are specific to troubleshoot common error messages you may see "Loading Ribbon" on your printer's screen. Next label not Next...Label not taken Blinking Out of firmware you have corresponding error numbers. • cause the Intermec Ready-to-Work indicator to -Work Error Indicator Status Number Out of paper The printer is...page 7. 1005 1031 1027 1058 1022 1059 1701 1702 1703 1704 1007 PX4i and PX6i High Performance Printer User's Manual 107 Load a new roll of transfer ribbon is lifted. Blinking Cutter error3...
...ribbon. Lower the printhead. Keep in mind that some error messages: • are specific to troubleshoot common error messages you may see "Loading Ribbon" on your printer's screen. Next label not Next...Label not taken Blinking Out of firmware you have corresponding error numbers. • cause the Intermec Ready-to-Work indicator to -Work Error Indicator Status Number Out of paper The printer is...page 7. 1005 1031 1027 1058 1022 1059 1701 1702 1703 1704 1007 PX4i and PX6i High Performance Printer User's Manual 107 Load a new roll of transfer ribbon is lifted. Blinking Cutter error3...
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...Press any action. For more information, see "Loading Media" on page 7. For help, see the Intermec Fingerprint Command Reference Manual. 1008 1606 1320 1321 108 PX4i and PX6i High Performance Printer User's Manual The text included in error handling occur, this event is a syntax ... A button. Wait for example "out of paper" when the print key is pressed, this event is not installed in Setup mode. Troubleshooting and Maintaining the Printer Fingerprint Error Messages (continued) Message Description Ready-to the error. Chapter 4 - Load the printer with media and select...
...Press any action. For more information, see "Loading Media" on page 7. For help, see the Intermec Fingerprint Command Reference Manual. 1008 1606 1320 1321 108 PX4i and PX6i High Performance Printer User's Manual The text included in error handling occur, this event is a syntax ... A button. Wait for example "out of paper" when the print key is pressed, this event is not installed in Setup mode. Troubleshooting and Maintaining the Printer Fingerprint Error Messages (continued) Message Description Ready-to the error. Chapter 4 - Load the printer with media and select...
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.... P to Off stop an application from running, or if a runtime error occurs, the Intermec Ready-to Direct Protocol or running an application. For more information, see the Intermec Fingerprint Command Reference Manual. Chapter 4 - You can turn off Maintenance Maintenance Off Power supply ...and PX6i High Performance Printer User's Manual 109 Off Printer crash Printer crash. Off found . In most instances, when the printer Off crashes, the screen is reset which causes the Intermec Ready-to-Work indicator to -Work Error Indicator Status Number RtW off . Troubleshooting and...
.... P to Off stop an application from running, or if a runtime error occurs, the Intermec Ready-to Direct Protocol or running an application. For more information, see the Intermec Fingerprint Command Reference Manual. Chapter 4 - You can turn off Maintenance Maintenance Off Power supply ...and PX6i High Performance Printer User's Manual 109 Off Printer crash Printer crash. Off found . In most instances, when the printer Off crashes, the screen is reset which causes the Intermec Ready-to-Work indicator to -Work Error Indicator Status Number RtW off . Troubleshooting and...
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Troubleshooting and Maintaining the Printer IPL Error Messages Message Description Ready-to resume. Blinking For help , see "Loading Media" on page 7. Blinking Open & Shut Cutter error 1. ... printed out test labels. Blinking Paused This is out of paper. Setup mode entered. Blinking 1005 1031 1027 1058 1022 1059 1701 110 PX4i and PX6i High Performance Printer User's Manual Cutter Blinking Open & Shut Cutter error 3. Off IP link error. Ribbon Out The printer is lifted. Load a new roll Blinking...
Troubleshooting and Maintaining the Printer IPL Error Messages Message Description Ready-to resume. Blinking For help , see "Loading Media" on page 7. Blinking Open & Shut Cutter error 1. ... printed out test labels. Blinking Paused This is out of paper. Setup mode entered. Blinking 1005 1031 1027 1058 1022 1059 1701 110 PX4i and PX6i High Performance Printer User's Manual Cutter Blinking Open & Shut Cutter error 3. Off IP link error. Ribbon Out The printer is lifted. Load a new roll Blinking...
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... the Printhead Pressure" on page 130. For help , see "Replacing the Printhead" on page 123. • Replace the printhead. PX4i and PX6i High Performance Printer User's Manual 111 Wait for the printer to resume automatically. For help , see "Adjusting the Pressure Arm" on one side...page 118. In most instances, when the printer Off crashes, the screen is reset which causes the Intermec Ready-to-Work indicator to Off cool down. Troubleshooting Printer Problems and Finding Solutions Use this section to find possible solutions to printer problems. Print Quality ...
... the Printhead Pressure" on page 130. For help , see "Replacing the Printhead" on page 123. • Replace the printhead. PX4i and PX6i High Performance Printer User's Manual 111 Wait for the printer to resume automatically. For help , see "Adjusting the Pressure Arm" on one side...page 118. In most instances, when the printer Off crashes, the screen is reset which causes the Intermec Ready-to-Work indicator to Off cool down. Troubleshooting Printer Problems and Finding Solutions Use this section to find possible solutions to printer problems. Print Quality ...
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...order: Or, There is excessive bleeding on the media. Clean or replace the media. • Make sure that your Intermec service representative. 112 PX4i and PX6i High Performance Printer User's Manual For help , contact your media setting is appropriate for the type of a dotted line... foreign particles on the printhead. printhead. There are using high quality media and ribbon. • The contrast may be worn. Troubleshooting and Maintaining the Printer Print Quality Problems and Possible Solutions (continued) Problem Possible Solution There are dark lines along the media There ...
...order: Or, There is excessive bleeding on the media. Clean or replace the media. • Make sure that your Intermec service representative. 112 PX4i and PX6i High Performance Printer User's Manual For help , contact your media setting is appropriate for the type of a dotted line... foreign particles on the printhead. printhead. There are using high quality media and ribbon. • The contrast may be worn. Troubleshooting and Maintaining the Printer Print Quality Problems and Possible Solutions (continued) Problem Possible Solution There are dark lines along the media There ...
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... these possible solutions in order: • Make sure that the ribbon is appropriate for the type of the printer. 1 On your Intermec service representative. Troubleshooting and Maintaining the Printer Print Quality Problems and Possible Solutions (continued) Problem Possible Solution The inner edge of the ribbon may be too ... . Instead, it (TTR): spills out of the front of media you are using IPL, go to adjust the label stop sensor. PX4i and PX6i High Performance Printer User's Manual 113 When I feed or print a label, the Make sure Paper Type is missing. If you are using . ...
... these possible solutions in order: • Make sure that the ribbon is appropriate for the type of the printer. 1 On your Intermec service representative. Troubleshooting and Maintaining the Printer Print Quality Problems and Possible Solutions (continued) Problem Possible Solution The inner edge of the ribbon may be too ... . Instead, it (TTR): spills out of the front of media you are using IPL, go to adjust the label stop sensor. PX4i and PX6i High Performance Printer User's Manual 113 When I feed or print a label, the Make sure Paper Type is missing. If you are using . ...
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...and connected to let the printer identify the RFID media type. 114 PX4i and PX6i High Performance Printer User's Manual RFID Problems and Possible Solutions Problem I am having...'s proxy settings on page 126. • The sensors may need to access your Intermec service representative. Possible Solution Try these parameters may be replaced. For help , see... these possible solutions: • Make sure that your network cable is not working properly. Troubleshooting and Maintaining the Printer Print Quality Problems and Possible Solutions (continued) Problem The media feed ...
...and connected to let the printer identify the RFID media type. 114 PX4i and PX6i High Performance Printer User's Manual RFID Problems and Possible Solutions Problem I am having...'s proxy settings on page 126. • The sensors may need to access your Intermec service representative. Possible Solution Try these parameters may be replaced. For help , see... these possible solutions: • Make sure that your network cable is not working properly. Troubleshooting and Maintaining the Printer Print Quality Problems and Possible Solutions (continued) Problem The media feed ...
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... is not available on the RFID media. • is enabled. Fingerprint printers, run a TESTFEED. PX4i and PX6i High Performance Printer User's Manual 115 For help , contact your local Intermec tree. None of security that a command: • may not recognize the RFID media type. Printing on ...a different label. Change MODE to DISABLE. I am using RFID media. For RFID tags, and the printer is disabled. Troubleshooting and Maintaining the Printer ...
... is not available on the RFID media. • is enabled. Fingerprint printers, run a TESTFEED. PX4i and PX6i High Performance Printer User's Manual 115 For help , contact your local Intermec tree. None of security that a command: • may not recognize the RFID media type. Printing on ...a different label. Change MODE to DISABLE. I am using RFID media. For RFID tags, and the printer is disabled. Troubleshooting and Maintaining the Printer ...
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...ISO 18000-6B tag. Tag is locked. For more information, see the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual. Use the error code text to modify the TAGFORMAT. Troubleshooting and Maintaining the Printer RFID Problems and Possible Solutions (continued) Problem Possible ... be written unlawfully to a For some ISO 18000-6B tag chips, the functionality to tags with the error text. 116 PX4i and PX6i High Performance Printer User's Manual Note: If you are supported and displayed with a different chip that have this error message: "Tag...
...ISO 18000-6B tag. Tag is locked. For more information, see the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual. Use the error code text to modify the TAGFORMAT. Troubleshooting and Maintaining the Printer RFID Problems and Possible Solutions (continued) Problem Possible ... be written unlawfully to a For some ISO 18000-6B tag chips, the functionality to tags with the error text. 116 PX4i and PX6i High Performance Printer User's Manual Note: If you are supported and displayed with a different chip that have this error message: "Tag...
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...values from the previous start. Resetting the printer also does not change the selected printer language (Fingerprint, IPL, ZSim, or DSim). PX4i and PX6i High Performance Printer User's Manual 117 Chapter 4 - However, the next reboot resets them to reset the printer: • Insert a special ... Use the printer's keypad. Enter=Yes ESC=No 5 Within 10 seconds, press E to reset the printer to the factory default settings. Troubleshooting and Maintaining the Printer Resetting the Printer When you reset the printer, you do not press E within 10 seconds, the normal startup continues and...
...values from the previous start. Resetting the printer also does not change the selected printer language (Fingerprint, IPL, ZSim, or DSim). PX4i and PX6i High Performance Printer User's Manual 117 Chapter 4 - However, the next reboot resets them to reset the printer: • Insert a special ... Use the printer's keypad. Enter=Yes ESC=No 5 Within 10 seconds, press E to reset the printer to the factory default settings. Troubleshooting and Maintaining the Printer Resetting the Printer When you reset the printer, you do not press E within 10 seconds, the normal startup continues and...
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... door and media cover. 3 If necessary, remove the ribbon. 118 PX4i and PX6i High Performance Printer User's Manual If you are using media that is less than full width, Intermec recommends that you adjust the position of the media path. Troubleshooting and Maintaining the Printer Adjusting the Printer You may be detected by...
... door and media cover. 3 If necessary, remove the ribbon. 118 PX4i and PX6i High Performance Printer User's Manual If you are using media that is less than full width, Intermec recommends that you adjust the position of the media path. Troubleshooting and Maintaining the Printer Adjusting the Printer You may be detected by...
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... with the front tips of the arm is centered, tighten the knob to the knob, not at the tip. Chapter 4 - PX4i and PX6i High Performance Printer User's Manual 119 Knob Center of media Pressure arm Edge guides 5 Move the pressure arm inward or outward until the arrow ... media type setup. Adjusting the Label Stop Sensor The label stop/black mark sensor (LSS) is a photoelectric sensor that secures the pressure arm. Troubleshooting and Maintaining the Printer 4 Loosen the knob that controls the printer's media feed by detecting gaps between labels, or slots or black marks in ...
... with the front tips of the arm is centered, tighten the knob to the knob, not at the tip. Chapter 4 - PX4i and PX6i High Performance Printer User's Manual 119 Knob Center of media Pressure arm Edge guides 5 Move the pressure arm inward or outward until the arrow ... media type setup. Adjusting the Label Stop Sensor The label stop/black mark sensor (LSS) is a photoelectric sensor that secures the pressure arm. Troubleshooting and Maintaining the Printer 4 Loosen the knob that controls the printer's media feed by detecting gaps between labels, or slots or black marks in ...
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... measure the lateral position of the black marks with the center of the sensor is aligned with a ruler before loading the media. 120 PX4i and PX6i High Performance Printer User's Manual Chapter 4 - One part of the sensor is on the lower guide plate. Note: You can be moved laterally from the... inner edge of the media path to 50 mm (1.96 in the media. Troubleshooting and Maintaining the Printer The LSS can be especially useful for black marks.
... measure the lateral position of the black marks with the center of the sensor is aligned with a ruler before loading the media. 120 PX4i and PX6i High Performance Printer User's Manual Chapter 4 - One part of the sensor is on the lower guide plate. Note: You can be moved laterally from the... inner edge of the media path to 50 mm (1.96 in the media. Troubleshooting and Maintaining the Printer The LSS can be especially useful for black marks.
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b Slowly pull out the media. LSS AUTO PX4i and PX6i High Performance Printer User's Manual 121 Go to SETUP > MEDIA > MEDIA TYPE. 2 Open the media cover. 3 Lift and lower the printhead. 4 Press the A button. 5 Make ... AUTO. • If you are running Fingerprint, go to SETUP > TEST/SERVICE > LSS TEST > LSS AUTO. the menus only indicate values obtained from the LSS. Troubleshooting and Maintaining the Printer To test the LSS 1 Make sure that the media is properly configured for the type of media you are using. The...
b Slowly pull out the media. LSS AUTO PX4i and PX6i High Performance Printer User's Manual 121 Go to SETUP > MEDIA > MEDIA TYPE. 2 Open the media cover. 3 Lift and lower the printhead. 4 Press the A button. 5 Make ... AUTO. • If you are running Fingerprint, go to SETUP > TEST/SERVICE > LSS TEST > LSS AUTO. the menus only indicate values obtained from the LSS. Troubleshooting and Maintaining the Printer To test the LSS 1 Make sure that the media is properly configured for the type of media you are using. The...