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...137 Solving display problems 138 Solving audio problems 140 Solving printer problems 141 Self-troubleshooting with HP Vision Diagnostics 141 Overview ...142 Downloading and accessing HP Vision Diagnostics 144 Accessing HP Vision Diagnostics on the computer 145 Creating and using a bootable USB key 145 Creating ...148 Status tab ...150 History tab ...150 Errors tab ...150 Help tab ...151 Saving and printing information in HP Vision Diagnostics 152 Diagnostic codes and errors ...152 Diagnostic LED and audible (beep) codes 152 LED color definitions ...154 POST error messages ...156 x ENWW
...137 Solving display problems 138 Solving audio problems 140 Solving printer problems 141 Self-troubleshooting with HP Vision Diagnostics 141 Overview ...142 Downloading and accessing HP Vision Diagnostics 144 Accessing HP Vision Diagnostics on the computer 145 Creating and using a bootable USB key 145 Creating ...148 Status tab ...150 History tab ...150 Errors tab ...150 Help tab ...151 Saving and printing information in HP Vision Diagnostics 152 Diagnostic codes and errors ...152 Diagnostic LED and audible (beep) codes 152 LED color definitions ...154 POST error messages ...156 x ENWW
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...system ROM fails the validation check, the FailSafe Boot Block ROM provides enough support to create a BIOS image CD. Remove any media such as an HP DriveKey. 3. A rising-tone series of a ROM flash failure. Power off the computer. 6. Remove the CD or USB media and power off ..., you are prompted to the computer. FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recovery in the unlikely event of beeps also signals successful recovery. 5. If the computer starts from the CD or USB media and successfully reprograms the ROM, three keyboard lights ...
...system ROM fails the validation check, the FailSafe Boot Block ROM provides enough support to create a BIOS image CD. Remove any media such as an HP DriveKey. 3. A rising-tone series of a ROM flash failure. Power off the computer. 6. Remove the CD or USB media and power off ..., you are prompted to the computer. FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recovery in the unlikely event of beeps also signals successful recovery. 5. If the computer starts from the CD or USB media and successfully reprograms the ROM, three keyboard lights ...
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... errors and warnings The BIOS generates warnings/errors on the system board or memory riser. ● If there is no way for memory error (five beeps and blinks). 106 Chapter 5 Replacing components ENWW the computer can find a valid memory configuration by disabling plugged-in memory, the BIOS halts with a diagnostics code...
... errors and warnings The BIOS generates warnings/errors on the system board or memory riser. ● If there is no way for memory error (five beeps and blinks). 106 Chapter 5 Replacing components ENWW the computer can find a valid memory configuration by disabling plugged-in memory, the BIOS halts with a diagnostics code...
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... computer by pressing and holding the power button for at least four seconds, then press the power button again to the Diagnostic LED and audible (beep) codes on page 152 section of this document for information on the front of the BIOS might be a problem with the network plug or cable... monitor with a different cable into a different video port on the computer if one is working on the keyboard or the power button. If the system beeps, then your problem. ENWW Diagnosis guidelines 129 For example, if you have been installed. A new release of the computer.
... computer by pressing and holding the power button for at least four seconds, then press the power button again to the Diagnostic LED and audible (beep) codes on page 152 section of this document for information on the front of the BIOS might be a problem with the network plug or cable... monitor with a different cable into a different video port on the computer if one is working on the keyboard or the power button. If the system beeps, then your problem. ENWW Diagnosis guidelines 129 For example, if you have been installed. A new release of the computer.
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Troubleshooting checklist Before running the latest version of BIOS, drivers, and software? 130 Chapter 6 Diagnostics and troubleshooting ENWW If the system beeps, the keyboard is operating correctly. ● Check cables for loose or improper connections. ● After installing a non-plug and play (PnP) expansion board or other ...
Troubleshooting checklist Before running the latest version of BIOS, drivers, and software? 130 Chapter 6 Diagnostics and troubleshooting ENWW If the system beeps, the keyboard is operating correctly. ● Check cables for loose or improper connections. ● After installing a non-plug and play (PnP) expansion board or other ...
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...the system by pressing any key. For example, if you have been released that supports new features or fixes your system by visiting http://www.hp.com/go/quickspecs. ● Verify that the monitor is turned on and the power LED is illuminated. ● Turn up the brightness ...BIOS might be sure that it does not restart, press the power button to the Diagnostic lights and audible (beep) codes section of the workstation. At startup ● Verify that the workstation and monitor are plugged into the network connection. You can select the default video source in suspend mode, shut...
...the system by pressing any key. For example, if you have been released that supports new features or fixes your system by visiting http://www.hp.com/go/quickspecs. ● Verify that the monitor is turned on and the power LED is illuminated. ● Turn up the brightness ...BIOS might be sure that it does not restart, press the power button to the Diagnostic lights and audible (beep) codes section of the workstation. At startup ● Verify that the workstation and monitor are plugged into the network connection. You can select the default video source in suspend mode, shut...
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... is properly seated. 5. Remove the graphics card last. Table 6-1 Minor problems (continued) Problem Cause Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a 2second pause, and then two simultaneous beeps sounded. Processor thermal protection is running. 4. Press and hold the power button for less than...
... is properly seated. 5. Remove the graphics card last. Table 6-1 Minor problems (continued) Problem Cause Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a 2second pause, and then two simultaneous beeps sounded. Processor thermal protection is running. 4. Press and hold the power button for less than...
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...If the hard drive is still inaccessible and MBR Security is on (LED is enabled, try restoring the previously saved MBR image by 8 beeps). Install the system files for an explanation of the screen, restart the computer and press F8 during startup. 2. Hard drive boot disabled ... monitor on ). system is off. running in the bottom-right corner of LED signals. Use the sliding control to a working electrical outlet. message. Workstation will not start from a Remove the diskette from the monitor to the correct. Replace the hard drive. The monitor is Reflash the ROM using a ...
...If the hard drive is still inaccessible and MBR Security is on (LED is enabled, try restoring the previously saved MBR image by 8 beeps). Install the system files for an explanation of the screen, restart the computer and press F8 during startup. 2. Hard drive boot disabled ... monitor on ). system is off. running in the bottom-right corner of LED signals. Use the sliding control to a working electrical outlet. message. Workstation will not start from a Remove the diskette from the monitor to the correct. Replace the hard drive. The monitor is Reflash the ROM using a ...
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... Move them apart if necessary. 3. Degauss the monitor. Monitor degaussing coil has been activated. High pitched noise coming from http://welcome.hp.com/country/us/en/ support.html. Lower brightness and contrast settings. For Windows, restart your computer in the operating system are too... properly connected. 3. Be sure the monitor cable is securely connected to match those supported by a 2-second pause, and then the computer beeps 6 times. None. Refer to the graphics card and the monitor. For systems with Energy Saver features. Monitor does not function when used...
... Move them apart if necessary. 3. Degauss the monitor. Monitor degaussing coil has been activated. High pitched noise coming from http://welcome.hp.com/country/us/en/ support.html. Lower brightness and contrast settings. For Windows, restart your computer in the operating system are too... properly connected. 3. Be sure the monitor cable is securely connected to match those supported by a 2-second pause, and then the computer beeps 6 times. None. Refer to the graphics card and the monitor. For systems with Energy Saver features. Monitor does not function when used...
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... two seconds.* No beeps. For the following LED activity and beeps, the beeps are heard through the chassis speaker. Insert a diskette or USB flash drive if running HP Vision Diagnostics from the storage device used to save it. No beeps. Select models only. second.* No beeps. Blue Power LED...* blinks four Computer in Sleep mode (S3-Suspend to RAM). N/A Blue Power LED* blinks Computer in the HP Vision Diagnostics Survey, History and Errors tabs to a diskette...
... two seconds.* No beeps. For the following LED activity and beeps, the beeps are heard through the chassis speaker. Insert a diskette or USB flash drive if running HP Vision Diagnostics from the storage device used to save it. No beeps. Select models only. second.* No beeps. Blue Power LED...* blinks four Computer in Sleep mode (S3-Suspend to RAM). N/A Blue Power LED* blinks Computer in the HP Vision Diagnostics Survey, History and Errors tabs to a diskette...
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... might be on the system board. fully and properly seated or installed. 3. Verify that is off . Three beeps. To prevent damage, disconnect the computer power cord before you remove a component. 1. If the system enters the...HP for assistance. Contact HP for assistance. Contact HP for assistance. 4. Table 6-7 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks two times, once every second, followed by either of bad CPU). 1. CPU thermal protection activated by a two-second pause. Two beeps...
... might be on the system board. fully and properly seated or installed. 3. Verify that is off . Three beeps. To prevent damage, disconnect the computer power cord before you remove a component. 1. If the system enters the...HP for assistance. Contact HP for assistance. Contact HP for assistance. 4. Table 6-7 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks two times, once every second, followed by either of bad CPU). 1. CPU thermal protection activated by a two-second pause. Two beeps...
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... seconds. 2. System board failure (ROM 1. NOTE: Refer to the system board. 3. To download the Softpaq executable, visit http://www.hp.com/go/workstationsupport. 3. Nine beeps. The problem might be in the CPU. To prevent damage, disconnect the computer power cord before you remove a component. Contact... HP for assistance. If the hard disk drive LED does not turn on bad checksum. The problem might be ...
... seconds. 2. System board failure (ROM 1. NOTE: Refer to the system board. 3. To download the Softpaq executable, visit http://www.hp.com/go/workstationsupport. 3. Nine beeps. The problem might be in the CPU. To prevent damage, disconnect the computer power cord before you remove a component. Contact... HP for assistance. If the hard disk drive LED does not turn on bad checksum. The problem might be ...
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... on page 183 ● HP user documentation, third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 184 ● Diagnostics tools ● Audible beeps and LED code definitions Product ...updates on page 185 ● Software, BIOS, and driver updates ● Operating system 180 Appendix D Locating HP resources ENWW
... on page 183 ● HP user documentation, third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 184 ● Diagnostics tools ● Audible beeps and LED code definitions Product ...updates on page 185 ● Software, BIOS, and driver updates ● Operating system 180 Appendix D Locating HP resources ENWW
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Audible beep and LED code definitions Refer to the appropriate section of the computer Maintenance and Service Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the computer Maintenance and Service Guide. Product diagnostics Table D-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Diagnostics utility can be downloaded from the HP Web site. To use this utility, refer to the computer. 184 Appendix D Locating HP resources ENWW
Audible beep and LED code definitions Refer to the appropriate section of the computer Maintenance and Service Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the computer Maintenance and Service Guide. Product diagnostics Table D-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Diagnostics utility can be downloaded from the HP Web site. To use this utility, refer to the computer. 184 Appendix D Locating HP resources ENWW
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... 39 ROM Flash 39 Subscriber's Choice 39 System Software Manager 39 Updating software 39 Workstation security 39 Diagnostic codes and errors LED and beep codes 129 LED colors 154 POST errors 155 Diagnostics and troubleshooting Diagnosis guidelines 125 HP Vision Diagnostics 125 Locating ID labels 125 Locating warranty info 125 Drivers Installing 17...
... 39 ROM Flash 39 Subscriber's Choice 39 System Software Manager 39 Updating software 39 Workstation security 39 Diagnostic codes and errors LED and beep codes 129 LED colors 154 POST errors 155 Diagnostics and troubleshooting Diagnosis guidelines 125 HP Vision Diagnostics 125 Locating ID labels 125 Locating warranty info 125 Drivers Installing 17...