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...137 Solving display problems 138 Solving audio problems 140 Solving printer problems 141 Self-troubleshooting with HP Vision Diagnostics 141 Overview ...142 Downloading and accessing HP Vision Diagnostics 144 Accessing HP Vision Diagnostics on the computer 145 Creating and using a bootable USB key 145 Creating ...148 Status tab ...150 History tab ...150 Errors tab ...150 Help tab ...151 Saving and printing information in HP Vision Diagnostics 152 Diagnostic codes and errors ...152 Diagnostic LED and audible (beep) codes 152 LED color definitions ...154 POST error messages ...156 x ENWW
...137 Solving display problems 138 Solving audio problems 140 Solving printer problems 141 Self-troubleshooting with HP Vision Diagnostics 141 Overview ...142 Downloading and accessing HP Vision Diagnostics 144 Accessing HP Vision Diagnostics on the computer 145 Creating and using a bootable USB key 145 Creating ...148 Status tab ...150 History tab ...150 Errors tab ...150 Help tab ...151 Saving and printing information in HP Vision Diagnostics 152 Diagnostic codes and errors ...152 Diagnostic LED and audible (beep) codes 152 LED color definitions ...154 POST error messages ...156 x ENWW
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...image. When Boot Block detects an invalid system ROM, the computer power LED blinks red eight times and the computer beeps eight times; Remove any media such as an HP DriveKey. 3. Insert a BIOS image CD into the CD drive. then the computer pauses for system recovery, use ... computer. Restart the computer. For example, if a power failure occurs during a ROM upgrade, the Boot Block uses a flash-protected section of beeps also signals successful recovery. 5. FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recovery in the optical disk drives. 2. If the...
...image. When Boot Block detects an invalid system ROM, the computer power LED blinks red eight times and the computer beeps eight times; Remove any media such as an HP DriveKey. 3. Insert a BIOS image CD into the CD drive. then the computer pauses for system recovery, use ... computer. Restart the computer. For example, if a power failure occurs during a ROM upgrade, the Boot Block uses a flash-protected section of beeps also signals successful recovery. 5. FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recovery in the optical disk drives. 2. If the...
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... no way for the BIOS to obtain a valid memory configuration by disabling plugged-in memory, the BIOS halts with a diagnostics code for memory error (five beeps and blinks). 106 Chapter 5 Replacing components ENWW
... no way for the BIOS to obtain a valid memory configuration by disabling plugged-in memory, the BIOS halts with a diagnostics code for memory error (five beeps and blinks). 106 Chapter 5 Replacing components ENWW
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...blinking LEDs on the front of this document for at least four seconds, then press the power button again to the Diagnostic LED and audible (beep) codes on page 152 section of the computer. The blinking lights are working properly. ● Upgrade the BIOS. For example, if you ... you recently added new hardware, remove the hardware and verify if the computer functions properly. ● If you diagnose the problem. If the system beeps, then your problem. ENWW Diagnosis guidelines 129 Refer to restart the system. If it in suspend mode, shut down , unplug the power cord, wait...
...blinking LEDs on the front of this document for at least four seconds, then press the power button again to the Diagnostic LED and audible (beep) codes on page 152 section of the computer. The blinking lights are working properly. ● Upgrade the BIOS. For example, if you ... you recently added new hardware, remove the hardware and verify if the computer functions properly. ● If you diagnose the problem. If the system beeps, then your problem. ENWW Diagnosis guidelines 129 Refer to restart the system. If it in suspend mode, shut down , unplug the power cord, wait...
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Troubleshooting checklist Before running the latest version of BIOS, drivers, and software? 130 Chapter 6 Diagnostics and troubleshooting ENWW If the system beeps, the keyboard is operating correctly. ● Check cables for loose or improper connections. ● After installing a non-plug and play (PnP) expansion board or other ...
Troubleshooting checklist Before running the latest version of BIOS, drivers, and software? 130 Chapter 6 Diagnostics and troubleshooting ENWW If the system beeps, the keyboard is operating correctly. ● Check cables for loose or improper connections. ● After installing a non-plug and play (PnP) expansion board or other ...
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...must be sure that it is supported on your system by visiting http://www.hp.com/go/quickspecs. ● Verify that the monitor is turned on and the power LED is working on a network, plug another workstation with a different cable into a different video port on the keyboard or ... information on interpreting diagnostic lights and audible codes. ● Press and hold any key on the workstation if one of the workstation. If the system remains in Computer Setup (F10). If the system beeps, then your problem. If it in again. For example, if you recently installed new software, ...
...must be sure that it is supported on your system by visiting http://www.hp.com/go/quickspecs. ● Verify that the monitor is turned on and the power LED is working on a network, plug another workstation with a different cable into a different video port on the keyboard or ... information on interpreting diagnostic lights and audible codes. ● Press and hold any key on the workstation if one of the workstation. If the system remains in Computer Setup (F10). If the system beeps, then your problem. If it in again. For example, if you recently installed new software, ...
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... until the faulty device is plugged into the system board connector and that the system fan is properly seated. 5. Table 6-1 Minor problems (continued) Problem Cause Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a 2second pause, and then two simultaneous...
... until the faulty device is plugged into the system board connector and that the system fan is properly seated. 5. Table 6-1 Minor problems (continued) Problem Cause Workstation powered off automatically and the Power LED flashes red 2 times (once every second), followed by a 2second pause, and then two simultaneous...
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...from a 1. Verify that the hard drive is trying to the correct. Computer is enabled, try restoring the previously saved MBR image by 8 beeps). For Windows, double-click the Display icon in the Storage>Boot Order list. nonbootable diskette. computer and to reset the resolution. 138 Chapter ... System files missing or not properly installed. 1. Verify that the monitor can accept the same horizontal scan rate as the resolution specified. Workstation will not start from the drive. Turn the monitor on ). When you see Press F8 in FailSafe Boot Block mode (indicated by ...
...from a 1. Verify that the hard drive is trying to the correct. Computer is enabled, try restoring the previously saved MBR image by 8 beeps). For Windows, double-click the Display icon in the Storage>Boot Order list. nonbootable diskette. computer and to reset the resolution. 138 Chapter ... System files missing or not properly installed. 1. Verify that the monitor can accept the same horizontal scan rate as the resolution specified. Workstation will not start from the drive. Turn the monitor on ). When you see Press F8 in FailSafe Boot Block mode (indicated by ...
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...out of Standby mode, and when changing resolutions. Monitor cannot display requested resolution. None. High pitched noise coming from http://welcome.hp.com/country/us/en/ support.html. Brightness and contrast settings are not properly connected. Prevideo graphics error. For systems with Energy ...inside a CRT monitor when powered on . It is securely connected to match those supported by a 2-second pause, and then the computer beeps 6 times. The display settings in VGA mode. 2. Monitor does not function when used with each other . Blurry video or requested resolution...
...out of Standby mode, and when changing resolutions. Monitor cannot display requested resolution. None. High pitched noise coming from http://welcome.hp.com/country/us/en/ support.html. Brightness and contrast settings are not properly connected. Prevideo graphics error. For systems with Energy ...inside a CRT monitor when powered on . It is securely connected to match those supported by a 2-second pause, and then the computer beeps 6 times. The display settings in VGA mode. 2. Monitor does not function when used with each other . Blurry video or requested resolution...
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...codes, LED color definitions, and POST error messages to the hard drive. Computer on any of the screen. second.* No beeps. NOTE: To exit HP Vision Diagnostics, click the Exit Diagnostics button at the bottom of the Survey, History or Errors tabs. Select models only. Insert... a diskette or USB flash drive if running HP Vision Diagnostics from the optical drive. beeps. *User-selectable. Computer in the HP Vision Diagnostics Survey, History and Errors tabs to disk). N/A Blue Power LED* blinks Computer in ...
...codes, LED color definitions, and POST error messages to the hard drive. Computer on any of the screen. second.* No beeps. NOTE: To exit HP Vision Diagnostics, click the Exit Diagnostics button at the bottom of the Survey, History or Errors tabs. Select models only. Insert... a diskette or USB flash drive if running HP Vision Diagnostics from the optical drive. beeps. *User-selectable. Computer in the HP Vision Diagnostics Survey, History and Errors tabs to disk). N/A Blue Power LED* blinks Computer in ...
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... graphics error. Verify the graphics auxiliary power cable is CPU. Three beeps. Reseat the graphics card. 2. fan is off and replace one at a time; fully and properly seated or installed. 3. Contact HP for assistance. 4. Power failure (power supply CAUTION: Internal components might... fan properly attached to isolate faulty module. 3. Six beeps. ENWW Diagnostic codes and errors 153 Red Power LED blinks five times, once every second, followed by a two-second pause. Contact HP for assistance. CPU thermal protection activated by a two-...
... graphics error. Verify the graphics auxiliary power cable is CPU. Three beeps. Reseat the graphics card. 2. fan is off and replace one at a time; fully and properly seated or installed. 3. Contact HP for assistance. 4. Power failure (power supply CAUTION: Internal components might... fan properly attached to isolate faulty module. 3. Six beeps. ENWW Diagnostic codes and errors 153 Red Power LED blinks five times, once every second, followed by a two-second pause. Contact HP for assistance. CPU thermal protection activated by a two-...
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...The problem might be on clearing CMOS. 2. The problem might be on the system board. Contact HP for detailed information on the system board. Eight beeps. NOTE: Refer to power on the system board. To download the Softpaq executable, visit http://www...extracting executable, which contains instructions for less than 4 seconds. Contact HP for assistance. Red Power LED blinks eight times, once every second, followed by a two-second pause. Contact HP for example, HP Drive Key). No beeps. To prevent damage, disconnect the computer power cord before you remove ...
...The problem might be on clearing CMOS. 2. The problem might be on the system board. Contact HP for detailed information on the system board. Eight beeps. NOTE: Refer to power on the system board. To download the Softpaq executable, visit http://www...extracting executable, which contains instructions for less than 4 seconds. Contact HP for assistance. Red Power LED blinks eight times, once every second, followed by a two-second pause. Contact HP for example, HP Drive Key). No beeps. To prevent damage, disconnect the computer power cord before you remove ...
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... on page 183 ● HP user documentation, third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 184 ● Diagnostics tools ● Audible beeps and LED code definitions Product ...updates on page 185 ● Software, BIOS, and driver updates ● Operating system 180 Appendix D Locating HP resources ENWW
... on page 183 ● HP user documentation, third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 184 ● Diagnostics tools ● Audible beeps and LED code definitions Product ...updates on page 185 ● Software, BIOS, and driver updates ● Operating system 180 Appendix D Locating HP resources ENWW
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Audible beep and LED code definitions Refer to the appropriate section of the computer Maintenance and Service Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the computer Maintenance and Service Guide. Product diagnostics Table D-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Diagnostics utility can be downloaded from the HP Web site. To use this utility, refer to the computer. 184 Appendix D Locating HP resources ENWW
Audible beep and LED code definitions Refer to the appropriate section of the computer Maintenance and Service Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the computer Maintenance and Service Guide. Product diagnostics Table D-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Diagnostics utility can be downloaded from the HP Web site. To use this utility, refer to the computer. 184 Appendix D Locating HP resources ENWW
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... 39 ROM Flash 39 Subscriber's Choice 39 System Software Manager 39 Updating software 39 Workstation security 39 Diagnostic codes and errors LED and beep codes 129 LED colors 154 POST errors 155 Diagnostics and troubleshooting Diagnosis guidelines 125 HP Vision Diagnostics 125 Locating ID labels 125 Locating warranty info 125 Drivers Installing 17...
... 39 ROM Flash 39 Subscriber's Choice 39 System Software Manager 39 Updating software 39 Workstation security 39 Diagnostic codes and errors LED and beep codes 129 LED colors 154 POST errors 155 Diagnostics and troubleshooting Diagnosis guidelines 125 HP Vision Diagnostics 125 Locating ID labels 125 Locating warranty info 125 Drivers Installing 17...