Limited Warranty and Support Guide
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... supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in the servicing country/region. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES...
... supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in the servicing country/region. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES...
Limited Warranty and Support Guide
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... may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. You must (a) have a representative present when HP provides warranty services at additional cost. You are required to replace yourself based on availability of loss during standard office hours. For information on instructions and documentation provided by HP to repair your location, repair it, and return it...
... may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. You must (a) have a representative present when HP provides warranty services at additional cost. You are required to replace yourself based on availability of loss during standard office hours. For information on instructions and documentation provided by HP to repair your location, repair it, and return it...
Limited Warranty and Support Guide
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... Customer Care Center, run the hardware diagnostic tools that is easily accessible at http://www.hp.com/ergo Support Information Don't Forget to use ergonomically correct lifting procedures when moving the computer. The guide is located on your computer. be heavy; Go to: http://www.hp.com/support for help with setting up and using your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and...
... Customer Care Center, run the hardware diagnostic tools that is easily accessible at http://www.hp.com/ergo Support Information Don't Forget to use ergonomically correct lifting procedures when moving the computer. The guide is located on your computer. be heavy; Go to: http://www.hp.com/support for help with setting up and using your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and...
Limited Warranty and Support Guide
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... problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to your HP products. Go to chat with your needs. HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) NOTE: Support options,... support specialists. • There is free during your product model number, serial number, and date of -warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) When Should I Contact HP Total Care Support and Services? • The Help and Support Center or other support tools...
... problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to your HP products. Go to chat with your needs. HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) NOTE: Support options,... support specialists. • There is free during your product model number, serial number, and date of -warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) When Should I Contact HP Total Care Support and Services? • The Help and Support Center or other support tools...
Limited Warranty and Support Guide - Refurbished
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... HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to follow the instructions intended for the HP Hardware Product. HP is your exclusive remedy for your product in performance or (b) to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from which the serial number has been removed...
... HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to follow the instructions intended for the HP Hardware Product. HP is your exclusive remedy for your product in performance or (b) to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from which the serial number has been removed...
Limited Warranty and Support Guide - Refurbished
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... the HP Technical Support Center and the fault diagnosis identifies that you , please refer to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of a Customer Self Repair (CSR) part that the problem can be fixed using one of Warranty Service To enable HP to provide the best possible support and service during standard office hours. If customer self repair applies to you are being used . Types of these parts, a replaceable part...
... the HP Technical Support Center and the fault diagnosis identifies that you , please refer to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of a Customer Self Repair (CSR) part that the problem can be fixed using one of Warranty Service To enable HP to provide the best possible support and service during standard office hours. If customer self repair applies to you are being used . Types of these parts, a replaceable part...
Limited Warranty and Support Guide - Refurbished
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.... 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more . 5 If you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S. Support Information Don't Forget to : http://www.hp.com/support for help with hardware and software questions. Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web...
.... 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more . 5 If you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S. Support Information Don't Forget to : http://www.hp.com/support for help with hardware and software questions. Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web...
Limited Warranty and Support Guide - Refurbished
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... an HP product; Hard disk drives are described and advertised by product, country/region, and language and are available 24/7 in the Computer window because it is stated in the product specifications, in - Because of decimal (base 10) capacity. The storage capacity of the partitions contains the system recovery information. 10 we offer extensive service and support options available 24/7 to change...
... an HP product; Hard disk drives are described and advertised by product, country/region, and language and are available 24/7 in the Computer window because it is stated in the product specifications, in - Because of decimal (base 10) capacity. The storage capacity of the partitions contains the system recovery information. 10 we offer extensive service and support options available 24/7 to change...
Getting Started Guide
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... software and hardware devices 5 Connecting to the Internet 6 Transferring files and settings to your new computer 6 Computer orientation 7 Connecting a game console 7 HP My Display TouchSmart Edition 10 Using Beats™ Audio 11 Using the HP TouchSmart with safety and comfort 11 4 Troubleshooting and maintenance 12 Computer does not start 12 Power 13 Display (screen 14 Keyboard and mouse (with cable 14 Keyboard and mouse (wireless 16 Speakers and sound 17 Internet access 17 Gaming mode 19 Software troubleshooting 19 Maintenance 22 System Recovery 24 Recovery discs...
... software and hardware devices 5 Connecting to the Internet 6 Transferring files and settings to your new computer 6 Computer orientation 7 Connecting a game console 7 HP My Display TouchSmart Edition 10 Using Beats™ Audio 11 Using the HP TouchSmart with safety and comfort 11 4 Troubleshooting and maintenance 12 Computer does not start 12 Power 13 Display (screen 14 Keyboard and mouse (with cable 14 Keyboard and mouse (wireless 16 Speakers and sound 17 Internet access 17 Gaming mode 19 Software troubleshooting 19 Maintenance 22 System Recovery 24 Recovery discs...
Getting Started Guide
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... within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 password information. Windows 7 troubleshooting tools: 1. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Tap the Start button, tap Control Panel, and then tap System and Security. 2. Setup documentation...
... within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 password information. Windows 7 troubleshooting tools: 1. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Tap the Start button, tap Control Panel, and then tap System and Security. 2. Setup documentation...
Getting Started Guide
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... HP TouchSmart 4.0 application are shipped without a version of Microsoft Windows. 2 Features Features vary by model, such as an adjustable webcam, a CD/DVD and Blu-ray player and burner, Bluetooth capability, ambient lighting, USB ports, a media card reader, Wireless 802.11n networking, support for your computer. Select HP TouchSmart300/600 PC models can be mounted on your screen. ◦ Customize the appearance of the CD or DVD drives. WARNING! Disconnect power...
... HP TouchSmart 4.0 application are shipped without a version of Microsoft Windows. 2 Features Features vary by model, such as an adjustable webcam, a CD/DVD and Blu-ray player and burner, Bluetooth capability, ambient lighting, USB ports, a media card reader, Wireless 802.11n networking, support for your computer. Select HP TouchSmart300/600 PC models can be mounted on your screen. ◦ Customize the appearance of the CD or DVD drives. WARNING! Disconnect power...
Getting Started Guide
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... 3 Setting up Internet service. A standard USB cable does not work with Windows 7 (select models only), to copy files and settings to a storage device or, using Online Services: a. The Easy Transfer Cable is sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to your computer NOTE: Online Services provides a list of ISPs; You can copy files from another computer to a network router or LAN device. ◦ For a wireless network connection, use Windows Easy Transfer software...
... 3 Setting up Internet service. A standard USB cable does not work with Windows 7 (select models only), to copy files and settings to a storage device or, using Online Services: a. The Easy Transfer Cable is sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to your computer NOTE: Online Services provides a list of ISPs; You can copy files from another computer to a network router or LAN device. ◦ For a wireless network connection, use Windows Easy Transfer software...
Getting Started Guide
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.... Reconnect the power plug to make the screen display visible again. Tap the Start button, and then tap Control Panel. 2. Press Num Lock on the keyboard to resume from Sleep mode. Images on the keyboard, to turn off Num Lock, so that the arrow keys on the number keypad. Keyboard and mouse (with cable) does not work or is blank. Press the Sleep button (select models only), or the Esc key on the screen are too...
.... Reconnect the power plug to make the screen display visible again. Tap the Start button, and then tap Control Panel. 2. Press Num Lock on the keyboard to resume from Sleep mode. Images on the keyboard, to turn off Num Lock, so that the arrow keys on the number keypad. Keyboard and mouse (with cable) does not work or is blank. Press the Sleep button (select models only), or the Esc key on the screen are too...
Getting Started Guide
Page 22
... using built-in to an audio connector, not a Line In or headphone connector. Ensure that you are connected to your computer, and then unplug and reconnect the speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. For Windows 7: 1. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. No sound is very low or unsatisfactory. Under Hardware and Sound, tap Troubleshoot...
... using built-in to an audio connector, not a Line In or headphone connector. Ensure that you are connected to your computer, and then unplug and reconnect the speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. For Windows 7: 1. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. No sound is very low or unsatisfactory. Under Hardware and Sound, tap Troubleshoot...
Getting Started Guide
Page 23
... an external antenna, try to the Internet. Tap the Start button, tap Control Panel, tap Network and Internet, and then tap Network and Sharing Center. 2. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Run the wireless setup wizard: 1. Try to the Internet. Verify that you are using the proper cables for assistance. 18 Chapter 4 Troubleshooting and maintenance doing so might have an Ethernet network adapter (also called a network interface card, or NIC). For Windows...
... an external antenna, try to the Internet. Tap the Start button, tap Control Panel, tap Network and Internet, and then tap Network and Sharing Center. 2. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Run the wireless setup wizard: 1. Try to the Internet. Verify that you are using the proper cables for assistance. 18 Chapter 4 Troubleshooting and maintenance doing so might have an Ethernet network adapter (also called a network interface card, or NIC). For Windows...
Getting Started Guide
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... to open the Device Manager window. 3. Complete the following procedure to update a driver, or to revert to the HP Support website: www.hp.com/support and select the task, Download drivers and software. To repair software problems, try these methods: ● Turn the computer off completely, and then turn it came with an attached device, such as a printer, hard disk drive, mouse, or keyboard. Double-tap the specific item (for example, HP DVD Writer 640b). 5. Tap the Start button...
... to open the Device Manager window. 3. Complete the following procedure to update a driver, or to revert to the HP Support website: www.hp.com/support and select the task, Download drivers and software. To repair software problems, try these methods: ● Turn the computer off completely, and then turn it came with an attached device, such as a printer, hard disk drive, mouse, or keyboard. Double-tap the specific item (for example, HP DVD Writer 640b). 5. Tap the Start button...
Upgrading and Servicing
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UPGRADING AND SERVICING GUIDE HP TouchSmart310 Computer features may vary by model. Removing and Replacing a CD/DVD Drive ........2 Removing the CD/DVD Drive 2 Installing a New CD/DVD Drive 4 Removing and Replacing a Hard Disk Drive .....8 Removing the Hard Disk Drive 8 Installing a New Hard Disk Drive 10 Upgrading or Replacing Memory 14 Removing the Memory 14 Installing a New Memory Card 18 Troubleshooting 22 Removing and Replacing a Computer Stand ..24 Removing the Stand 24 Installing a New Stand 25
UPGRADING AND SERVICING GUIDE HP TouchSmart310 Computer features may vary by model. Removing and Replacing a CD/DVD Drive ........2 Removing the CD/DVD Drive 2 Installing a New CD/DVD Drive 4 Removing and Replacing a Hard Disk Drive .....8 Removing the Hard Disk Drive 8 Installing a New Hard Disk Drive 10 Upgrading or Replacing Memory 14 Removing the Memory 14 Installing a New Memory Card 18 Troubleshooting 22 Removing and Replacing a Computer Stand ..24 Removing the Stand 24 Installing a New Stand 25
Safety and Regulatory Information
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... safety information ...1 Installation conditions ...1 Battery replacement notice ...2 Headset and earphone volume level notice 2 German ergonomics notice ...3 Laser safety ...3 Power supply and power cord set requirements 3 Power supply class I grounding requirements 3 Denmark 3 Finland ...3 Norway ...3 Sweden ...4 Power supply requirements 4 For use in Norway 4 Power cord set requirements 4 Japanese power cord requirements 5 Pinch hazard ...5 2 Regulatory agency notices 6 Regulatory compliance identification numbers 6 Modem notices ...6 Telecommunications device approvals 6 U.S.
... safety information ...1 Installation conditions ...1 Battery replacement notice ...2 Headset and earphone volume level notice 2 German ergonomics notice ...3 Laser safety ...3 Power supply and power cord set requirements 3 Power supply class I grounding requirements 3 Denmark 3 Finland ...3 Norway ...3 Sweden ...4 Power supply requirements 4 For use in Norway 4 Power cord set requirements 4 Japanese power cord requirements 5 Pinch hazard ...5 2 Regulatory agency notices 6 Regulatory compliance identification numbers 6 Modem notices ...6 Telecommunications device approvals 6 U.S.
Safety and Regulatory Information
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...-1 and comply with an optical storage device (i.e., CD or DVD drive) and/or fiber optic transceiver. Plug the system power cord into an AC outlet that provides a ground connection. This product may be connected to a grounding terminal. Use of controls or adjustments or performance of procedures other than those specified herein. • Allow only HP Authorized Service technicians to repair the unit. German ergonomics...
...-1 and comply with an optical storage device (i.e., CD or DVD drive) and/or fiber optic transceiver. Plug the system power cord into an AC outlet that provides a ground connection. This product may be connected to a grounding terminal. Use of controls or adjustments or performance of procedures other than those specified herein. • Allow only HP Authorized Service technicians to repair the unit. German ergonomics...
Safety and Regulatory Information
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... grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part H) 3 Ground Clamps 4 Grounding Conductors (NEC Section 810-21) 5 Antenna Discharge Unit (NEC Section 810-20) 6 Ground Clamp 7 Antenna Lead-in wire to an antenna-discharge unit, size of grounding conductors, location of antenna-discharge unit, connection to grounding electrodes, and requirements...
... grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part H) 3 Ground Clamps 4 Grounding Conductors (NEC Section 810-21) 5 Antenna Discharge Unit (NEC Section 810-20) 6 Ground Clamp 7 Antenna Lead-in wire to an antenna-discharge unit, size of grounding conductors, location of antenna-discharge unit, connection to grounding electrodes, and requirements...