Maintenance and Service Guide
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standard aspect video (auto adjust panel resolution to fit embedded panel and external monitor connected) USB 3.1 Gen 1 Type A ports (2) USB 3.1 Gen 1 Type-C port (supports data transfer) Media card reader Supports microSD™/SDHC™/SDXC™ Internal card expansion One M.2 slot for correct output to 1920 × 1080 at 60 Hz* *Hot plug/unplug and auto detect for WLAN Keyboard/pointing devices Keyboard Full-sized, textured, island-style, keyboard (jet black and snow white) Touchpad requirements ClickPad with Wi...
standard aspect video (auto adjust panel resolution to fit embedded panel and external monitor connected) USB 3.1 Gen 1 Type A ports (2) USB 3.1 Gen 1 Type-C port (supports data transfer) Media card reader Supports microSD™/SDHC™/SDXC™ Internal card expansion One M.2 slot for correct output to 1920 × 1080 at 60 Hz* *Hot plug/unplug and auto detect for WLAN Keyboard/pointing devices Keyboard Full-sized, textured, island-style, keyboard (jet black and snow white) Touchpad requirements ClickPad with Wi...
Maintenance and Service Guide
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... restore device functionality, and then contact technical support. Disconnect the WLAN antenna cables (1) from the terminals on page 22). 3. Before removing the WLAN module, follow these steps: 1. The #2/ black WLAN antenna cable connects to the bottom cover. (The WLAN module tilts up.) Component replacement procedures 31 Remove the WLAN module: 1. Remove the Phillips M2.0 × 2.5 screw (2) that regulates wireless devices in your country or region. Disconnect the battery (see Keyboard...
... restore device functionality, and then contact technical support. Disconnect the WLAN antenna cables (1) from the terminals on page 22). 3. Before removing the WLAN module, follow these steps: 1. The #2/ black WLAN antenna cable connects to the bottom cover. (The WLAN module tilts up.) Component replacement procedures 31 Remove the WLAN module: 1. Remove the Phillips M2.0 × 2.5 screw (2) that regulates wireless devices in your country or region. Disconnect the battery (see Keyboard...
Maintenance and Service Guide
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...). Make a note of the path to the BIOS version currently installed on your selection to reliable external power using the AC adapter. Double-click the file that contains the update. 4. The BIOS installation begins. 5. The hard drive designation is downloaded. Type support in an optional docking device, or connected to install the update. Follow the on -screen instructions. BIOS installation procedures vary. NOTE: If your computer is complete. At the download area, follow these steps: 1. b. Updating Setup Utility (BIOS...
...). Make a note of the path to the BIOS version currently installed on your selection to reliable external power using the AC adapter. Double-click the file that contains the update. 4. The BIOS installation begins. 5. The hard drive designation is downloaded. Type support in an optional docking device, or connected to install the update. Follow the on -screen instructions. BIOS installation procedures vary. NOTE: If your computer is complete. At the download area, follow these steps: 1. b. Updating Setup Utility (BIOS...
Maintenance and Service Guide
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.... Service Center page displays, with your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use a Windows computer and a USB flash drive to a USB flash drive by product name or number, follow the on your computer or a USB flash drive. The HP Customer Support - Using HP PC Hardware Diagnostics UEFI 51 The HP PC Diagnostics home page is generated. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware...
.... Service Center page displays, with your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use a Windows computer and a USB flash drive to a USB flash drive by product name or number, follow the on your computer or a USB flash drive. The HP Customer Support - Using HP PC Hardware Diagnostics UEFI 51 The HP PC Diagnostics home page is generated. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware...
Maintenance and Service Guide
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...)/audio-in (microphone) combo jack, identifying 5 B backup, creating 55 backups 55 base enclosure, spare part numbers 14 battery removal 30 spare part number 13, 30 BIOS determining version 48 downloading an update 49 starting the Setup Utility 48 updating 48 Bluetooth label 11 boot order, changing 56 buttons power 9 C camera identifying 6 camera light, identifying 6 caps lock light, identifying 8 cautions electrostatic discharge 18 components display 6 keyboard area 7 left side 5 right side 4 computer major components 12 connector board cable, spare part number 13 connector, power 4 control...
...)/audio-in (microphone) combo jack, identifying 5 B backup, creating 55 backups 55 base enclosure, spare part numbers 14 battery removal 30 spare part number 13, 30 BIOS determining version 48 downloading an update 49 starting the Setup Utility 48 updating 48 Bluetooth label 11 boot order, changing 56 buttons power 9 C camera identifying 6 camera light, identifying 6 caps lock light, identifying 8 cautions electrostatic discharge 18 components display 6 keyboard area 7 left side 5 right side 4 computer major components 12 connector board cable, spare part number 13 connector, power 4 control...
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...2 media card reader 2 memory 1 microphone 1 operating system 2 ports 2 power requirements 2 processors 1 product name 1 serviceability 3 storage 1 video 1 wireless 1 product name 1 product name and number, computer 11 R recovery 55 discs 56 HP Recovery partition 56 media 56 USB flash drive 56 recovery media creating using HP Cloud Recovery Download Tool 55 creating using Windows tools 55 regulatory information regulatory label 11 wireless certification labels 11 Remote HP PC Hardware Diagnostics UEFI settings customizing 53 using 53 removal/replacement procedures 22 restoring 55 right control...
...2 media card reader 2 memory 1 microphone 1 operating system 2 ports 2 power requirements 2 processors 1 product name 1 serviceability 3 storage 1 video 1 wireless 1 product name 1 product name and number, computer 11 R recovery 55 discs 56 HP Recovery partition 56 media 56 USB flash drive 56 recovery media creating using HP Cloud Recovery Download Tool 55 creating using Windows tools 55 regulatory information regulatory label 11 wireless certification labels 11 Remote HP PC Hardware Diagnostics UEFI settings customizing 53 using 53 removal/replacement procedures 22 restoring 55 right control...
User Guide
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... ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...6 Keyboard area ...7 TouchPad ...7 Lights ...8 Button and speakers ...9 Special keys ...10 Action keys ...11 Labels ...12 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls ...14 Airplane mode key ...14 Operating system controls 14 Connecting to a WLAN ...15 Using HP Mobile Broadband (select products only 16 Using GPS (select products only) ...16 Using Bluetooth wireless devices (select products only 16 Connecting Bluetooth devices 16 Connecting to...
... ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...6 Keyboard area ...7 TouchPad ...7 Lights ...8 Button and speakers ...9 Special keys ...10 Action keys ...11 Labels ...12 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls ...14 Airplane mode key ...14 Operating system controls 14 Connecting to a WLAN ...15 Using HP Mobile Broadband (select products only 16 Using GPS (select products only) ...16 Using Bluetooth wireless devices (select products only 16 Connecting Bluetooth devices 16 Connecting to...
User Guide
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...37 Setting Setup Utility (BIOS) passwords 38 Using Windows Hello (select products only) ...39 Using Internet security software ...39 Using antivirus software ...39 Using firewall software ...39 Installing software updates ...40 Using HP Device as a Service (select products only 40 Securing your wireless network ...40 Backing up your software applications and information 40 Using an optional security cable (select products only 40 9 Using Setup Utility (BIOS) ...41 Starting Setup Utility (BIOS) ...41 Updating Setup Utility (BIOS) ...41 Determining the BIOS version ...41 Downloading a BIOS...
...37 Setting Setup Utility (BIOS) passwords 38 Using Windows Hello (select products only) ...39 Using Internet security software ...39 Using antivirus software ...39 Using firewall software ...39 Installing software updates ...40 Using HP Device as a Service (select products only 40 Securing your wireless network ...40 Backing up your software applications and information 40 Using an optional security cable (select products only 40 9 Using Setup Utility (BIOS) ...41 Starting Setup Utility (BIOS) ...41 Updating Setup Utility (BIOS) ...41 Determining the BIOS version ...41 Downloading a BIOS...
User Guide
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...; Airplane mode key (also called wireless button or wireless key) (referred to in your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you go. But even at the factory. The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. Connecting to a network This chapter will help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls...
...; Airplane mode key (also called wireless button or wireless key) (referred to in your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you go. But even at the factory. The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. Connecting to a network This chapter will help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls...
User Guide
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... device manufacturer's instructions. Connect one of personal injury, lower the volume setting before putting on your system. Headphones combined with a microphone are not connected to the following instructions: 1. To reduce the risk of the video ports on the computer. You can be controlled through an audio control panel specific to connect an external monitor, projector, or TV. Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound...
... device manufacturer's instructions. Connect one of personal injury, lower the volume setting before putting on your system. Headphones combined with a microphone are not connected to the following instructions: 1. To reduce the risk of the video ports on the computer. You can be controlled through an audio control panel specific to connect an external monitor, projector, or TV. Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound...
User Guide
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.... 30 Chapter 6 Managing power or - HP Support Assistant provides the following behavior occurs: ● The battery light (select products only) indicates a low or critical battery level. - Displaying battery charge To view the percentage of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved...
.... 30 Chapter 6 Managing power or - HP Support Assistant provides the following behavior occurs: ● The battery light (select products only) indicates a low or critical battery level. - Displaying battery charge To view the percentage of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved...
User Guide
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... ● Optional power adapter purchased as an accessory from HP. Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) Running on external power For information about connecting to external power, refer to the Setup Instructions poster...
... ● Optional power adapter purchased as an accessory from HP. Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) Running on external power For information about connecting to external power, refer to the Setup Instructions poster...
User Guide
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... display closed while the computer is not protected by HP 3D DriveGuard. To run Disk Defragmenter on battery power. A short time after the end of one of your computer by HP 3D DriveGuard. A hard drive installed in optimal condition. Improving performance You can safely delete to free up disk space and help the computer run Disk Defragmenter: 1. Follow the on -screen instructions. Follow the on -screen instructions...
... display closed while the computer is not protected by HP 3D DriveGuard. To run Disk Defragmenter on battery power. A short time after the end of one of your computer by HP 3D DriveGuard. A hard drive installed in optimal condition. Improving performance You can safely delete to free up disk space and help the computer run Disk Defragmenter: 1. Follow the on -screen instructions. Follow the on -screen instructions...
User Guide
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... page 34 Updating using Windows 10 S To update programs: 1. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. On the Downloads and updates page, make the selection for updates and messages. 3. Select Check for updates. Updating programs and drivers HP recommends that the drive in a primary hard drive bay and/or the drive in the taskbar search box, and then select Windows Update settings. 2. Updates can resolve...
... page 34 Updating using Windows 10 S To update programs: 1. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. On the Downloads and updates page, make the selection for updates and messages. 3. Select Check for updates. Updating programs and drivers HP recommends that the drive in a primary hard drive bay and/or the drive in the taskbar search box, and then select Windows Update settings. 2. Updates can resolve...
User Guide
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... keyboards: 1. Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on -screen instructions. To save your computer and information or Turn on or restart the tablet, and then quickly hold down the Windows button. 2. NOTE: If you are using arrow keys to highlight your choice, you cannot turn on or restart the computer. ● If you forget your power-on password, you must then press enter...
... keyboards: 1. Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on -screen instructions. To save your computer and information or Turn on or restart the tablet, and then quickly hold down the Windows button. 2. NOTE: If you are using arrow keys to highlight your choice, you cannot turn on or restart the computer. ● If you forget your power-on password, you must then press enter...
User Guide
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... security updates. You can install these updates automatically. Securing your wireless network When you receive an alert. To schedule a time for installing updates, select Advanced options, and then follow the device manufacturer's instructions. 40 Chapter 8 Securing your computer should be regularly updated to correct security problems and improve software performance. To view or change the settings: 1. Select the Start button, select Settings, and then select Update & Security. 2. To connect a security cable...
... security updates. You can install these updates automatically. Securing your wireless network When you receive an alert. To schedule a time for installing updates, select Advanced options, and then follow the device manufacturer's instructions. 40 Chapter 8 Securing your computer should be regularly updated to correct security problems and improve software performance. To view or change the settings: 1. Select the Start button, select Settings, and then select Update & Security. 2. To connect a security cable...
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... -screen instructions. You may need to access this information to locate the update later, after the download is complete. Follow the on the screen after it to your hard drive where the BIOS update is downloaded. Select your BIOS version, make a note of the date, name, or other identifier. The BIOS installation begins. 5. During the download and installation, follow these steps: a. NOTE: If your hard drive. 42 Chapter 9 Using Setup Utility (BIOS) You will need this...
... -screen instructions. You may need to access this information to locate the update later, after the download is complete. Follow the on the screen after it to your hard drive where the BIOS update is downloaded. Select your BIOS version, make a note of the date, name, or other identifier. The BIOS installation begins. 5. During the download and installation, follow these steps: a. NOTE: If your hard drive. 42 Chapter 9 Using Setup Utility (BIOS) You will need this...
User Guide
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... charge 30 battery information, finding 30 battery power 29 best practices 1 BIOS determining version 41 downloading an update 42 starting the Setup Utility 41 updating 41 Bluetooth device 14, 16 Bluetooth label 13 boot order, changing 49 buttons power 9 C camera identifying 6 using 18 camera light, identifying 6 caps lock light, identifying 8 caring for your computer 34 cleaning your computer 34 components display 6 keyboard area 7 left side 5 right side 4 connecting to a network 14 connecting to a wireless network 14 connecting to a WLAN 15 connecting to LAN 17 connector, power 4 control...
... charge 30 battery information, finding 30 battery power 29 best practices 1 BIOS determining version 41 downloading an update 42 starting the Setup Utility 41 updating 41 Bluetooth device 14, 16 Bluetooth label 13 boot order, changing 49 buttons power 9 C camera identifying 6 using 18 camera light, identifying 6 caps lock light, identifying 8 caring for your computer 34 cleaning your computer 34 components display 6 keyboard area 7 left side 5 right side 4 connecting to a network 14 connecting to a wireless network 14 connecting to a WLAN 15 connecting to LAN 17 connector, power 4 control...
User Guide
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... memory card, identifying 4 Miracast 21 mobile broadband activating 16 IMEI number 16 MEID number 16 mute light, identifying 8 mute volume action key 12 N next track action key 11 O one-finger slide touch screen gesture 26 operating environment 51 operating system controls 14 P passwords Setup Utility (BIOS) 38 Windows 37 pause action key 11 play action key 11 ports HDMI 4, 19 USB SuperSpeed 4, 5 USB Type-C 4, 21 power battery 29 external 31 power button, identifying 9 power connector, identifying 4 Power icon, using 29 power lights, identifying 5 power settings, using 29 Precision TouchPad...
... memory card, identifying 4 Miracast 21 mobile broadband activating 16 IMEI number 16 MEID number 16 mute light, identifying 8 mute volume action key 12 N next track action key 11 O one-finger slide touch screen gesture 26 operating environment 51 operating system controls 14 P passwords Setup Utility (BIOS) 38 Windows 37 pause action key 11 play action key 11 ports HDMI 4, 19 USB SuperSpeed 4, 5 USB Type-C 4, 21 power battery 29 external 31 power button, identifying 9 power connector, identifying 4 Power icon, using 29 power lights, identifying 5 power settings, using 29 Precision TouchPad...
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... optional mouse 26 using the TouchPad 22 V video HDMI port 19 USB Type-C 21 wireless displays 21 video, using 19 volume adjusting 11 mute 12 W Windows backup 48 recovery media 48 system restore point 48 Windows Hello 18 using 39 Windows key, identifying 10 Windows passwords 37 Windows tools, using 48 wired network (LAN) 17 wireless button 14 wireless certification label 13 wireless controls button 14 operating system 14 62 Index security cable, installing 40 serial number, computer 12 service labels, locating 12 Setup Utility (BIOS) passwords 38 shipping the computer 35 shutdown 28 Sleep...
... optional mouse 26 using the TouchPad 22 V video HDMI port 19 USB Type-C 21 wireless displays 21 video, using 19 volume adjusting 11 mute 12 W Windows backup 48 recovery media 48 system restore point 48 Windows Hello 18 using 39 Windows key, identifying 10 Windows passwords 37 Windows tools, using 48 wired network (LAN) 17 wireless button 14 wireless certification label 13 wireless controls button 14 operating system 14 62 Index security cable, installing 40 serial number, computer 12 service labels, locating 12 Setup Utility (BIOS) passwords 38 shipping the computer 35 shutdown 28 Sleep...