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Start Here - Page 2
... may require upgraded and/or separately purchased hardware, drivers and/or software to http://www.hp.com/support, and select your seller. For any software product preinstalled on -screen instructions. Not all features are available in the express warranty statements accompanying such products and services.
Nothing herein should be liable for technical or editorial errors or omissions...
Start Here - Page 5
... recovery information For details about your computer. Select Drivers & Downloads, and then follow the on-screen instructions.
1 1 Introducing Windows 10
This guide describes new Windows® 10 features, which may update some of the information provided with your computer hardware and software, see the User Guide. Go to http://www.hp.com/ support, and select your country.
User Guide - Page 9
... Securing your computer and information ...38 Using passwords ...38 Setting Windows passwords ...38 Setting Setup Utility (BIOS) passwords 39 Using Windows Hello (select products only) ...39 Using Internet security software ...40 Using antivirus software ...40 Using firewall software ...40 Installing software updates ...40 Using HP Managed Services (select products only 41 Securing your wireless...
User Guide - Page 26
When contacting support, you
may be in this information before you troubleshoot system problems or travel internationally with the computer. Locate this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of the examples shown below. Refer to identify your...
User Guide - Page 28
... computer can travel with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless wide area network (WWAN...wired or wireless network connection. This chapter will help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar...
User Guide - Page 51
...The PIN is not limited in options. 2. Setting Setup Utility (BIOS) passwords
Password Administrator password
Power-on password
Function
● Must be entered each time you access Setup Utility (BIOS).
● If you forget your administrator password, you cannot access Setup Utility (BIOS).
● Must be in Setup Utility (BIOS). Turn on -screen instructions to sign in tablet mode, cannot...
User Guide - Page 52
... as soon as a trial offer.
A firewall can be software you receive an alert. Select the Start button, select Settings, and then select Update & security. 2. Installing software updates
HP, Windows, and third-party software installed on -screen
instructions.
40 Chapter 8 Securing your computer to computer viruses, spyware, and other security risks, security software must be kept up...
User Guide - Page 56
...Windows download instructions are provided.
44 Chapter 10 Using HP PC Hardware Diagnostics HP PC Hardware Diagnostics Windows is not installed on page 44. Type support in correcting the problem, contact support, and then provide the Failure ID code. Select Troubleshooting and fixes. c. If HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement...
User Guide - Page 77
...HP PC Hardware Diagnostics Windows downloading 44 installing 45 using 44 HP Recovery Manager correcting boot problems 53 starting 52 HP Recovery media recovery 53 using 50 HP Recovery partition recovery 52 removing 53 HP resources 2 HP Touchpoint Manager 41
I IMEI number 18 initiating Sleep and Hibernation 28 input power 54 installing...34 updating programs and drivers
...52
P passwords
Setup Utility (...
User Guide - Page 78
...settings, using 21 speaker volume action keys 13 speakers connecting 20 identifying 11 special keys, using 12 standards and legislation, accessibility 59 supported... 29 updating programs and drivers 35 USB port, identifying 5, 7 USB SuperSpeed port, identifying 5 using passwords 38 ...cable, installing 41 serial number, computer 14 service labels, locating 14 Setup Utility (BIOS) passwords 39 shipping...
Maintenance and Service Guide - Page 77
... box, and then select the HP Support Assistant app.
- Double-click the file that contains the update. 4. NOTE: After a message on the screen after it to your
computer. NOTE: If your hard drive. If the update is more recent than your hard drive designation. BIOS installation procedures vary. If no instructions appear, follow these steps: a. The...
Maintenance and Service Guide - Page 78
...-based utility that requires hardware replacement, a 24digit Failure ID code is generated. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. Select the question mark icon in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. Select the Start...
Maintenance and Service Guide - Page 93
... 77 base enclosure, spare part
numbers 19 battery
removal 30 spare part number 17, 30 BIOS determining version 68 downloading an update 69 starting the Setup Utility 68 updating 68 Bluetooth label 15 boot order, changing 81 bottom cover removal 28 spare part numbers 28
buttons left TouchPad 9 power 7 right TouchPad 9
C cables, service considerations 24 camera
identifying...
Maintenance and Service Guide - Page 94
... 20, 65
hinge cover removal 65 spare part number 20, 65
HP PC Hardware Diagnostics UEFI downloading 72 starting 72 using 71
HP PC Hardware Diagnostics Windows downloading 70 installing 71 using 70
HP Recovery Manager correcting boot problems 81 starting 80
HP Recovery media recovery 80 using 78
HP Recovery partition recovery 80 removing 81
I internal microphones...
Maintenance and Service Guide - Page 95
... 24 plastic parts 23
service labels, locating 14 serviceability, product description 5 slots
memory card reader 6 security cable 7 solid-state drive removal 35 spare part numbers 35 solid-state drive hardware removal 35 spare part numbers 35 speaker volume action keys 13 speakers identifying 11 removal 42 spare part number 17, 42 special keys, using 12 specifications 75 supported discs...
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