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Go to http://www.hp.com/ support, and select your computer. Select Drivers & Downloads, and then follow the on-screen instructions. 1 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your country. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your computer hardware and software, see the User Guide.
Go to http://www.hp.com/ support, and select your computer. Select Drivers & Downloads, and then follow the on-screen instructions. 1 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your country. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your computer hardware and software, see the User Guide.
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... level of HP Recovery media or if the HP Recovery media does not work, you get started ● HP Recovery Manager recovers only software that was installed at the factory. For more information, see Recovering using HP Recovery Manager on page 7. For more information, see Removing the HP Recovery partition (select products only) on page 5. ● On select products, if you obtained from the HP Restore and recovery 5 What you must be used if the computer hard drive fails. See...
... level of HP Recovery media or if the HP Recovery media does not work, you get started ● HP Recovery Manager recovers only software that was installed at the factory. For more information, see Recovering using HP Recovery Manager on page 7. For more information, see Removing the HP Recovery partition (select products only) on page 5. ● On select products, if you obtained from the HP Restore and recovery 5 What you must be used if the computer hard drive fails. See...
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... boot. 4. Insert the HP Recovery media. 2. For tablets without keyboards: ▲ Turn on products that support this function. IMPORTANT: After you remove the HP Recovery partition, you remove the Recovery partition, create HP Recovery media; NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you will not be able to an optical drive or a USB flash drive. Type recovery in BIOS...
... boot. 4. Insert the HP Recovery media. 2. For tablets without keyboards: ▲ Turn on products that support this function. IMPORTANT: After you remove the HP Recovery partition, you remove the Recovery partition, create HP Recovery media; NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you will not be able to an optical drive or a USB flash drive. Type recovery in BIOS...
User Guide
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... Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...8 Keyboard area ...9 TouchPad ...9 Lights ...10 Speakers ...11 Special keys ...12 Action keys ...13 Labels ...14 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls ...16 Airplane mode key ...16 Operating system controls 16 Connecting to a WLAN ...17 Using HP Mobile Broadband (select products only 18 Using GPS (select products only) ...18 Using Bluetooth wireless devices (select products only 18 Connecting Bluetooth devices 19 Connecting to a wired network...
... Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...8 Keyboard area ...9 TouchPad ...9 Lights ...10 Speakers ...11 Special keys ...12 Action keys ...13 Labels ...14 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls ...16 Airplane mode key ...16 Operating system controls 16 Connecting to a WLAN ...17 Using HP Mobile Broadband (select products only 18 Using GPS (select products only) ...18 Using Bluetooth wireless devices (select products only 18 Connecting Bluetooth devices 19 Connecting to a wired network...
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... Setting Setup Utility (BIOS) passwords 39 Using Windows Hello (select products only) ...39 Using Internet security software ...40 Using antivirus software ...40 Using firewall software ...40 Installing software updates ...40 Using HP Managed Services (select products only 41 Securing your wireless network ...41 Backing up your software applications and information 41 Using an optional security cable (select products only 41 9 Using Setup Utility (BIOS) ...42 Starting Setup Utility (BIOS) ...42 Updating Setup Utility (BIOS) ...42 Determining the BIOS version ...42 Downloading a BIOS update...
... Setting Setup Utility (BIOS) passwords 39 Using Windows Hello (select products only) ...39 Using Internet security software ...40 Using antivirus software ...40 Using firewall software ...40 Installing software updates ...40 Using HP Managed Services (select products only 41 Securing your wireless network ...41 Backing up your software applications and information 41 Using an optional security cable (select products only 41 9 Using Setup Utility (BIOS) ...42 Starting Setup Utility (BIOS) ...42 Updating Setup Utility (BIOS) ...42 Determining the BIOS version ...42 Downloading a BIOS update...
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... you begin ...50 Creating the recovery media 51 Using the HP Cloud Recovery Download Tool to create recovery media 51 Restoring and recovery ...51 Restoring, resetting, and refreshing using Windows tools 51 Restoring using HP Recovery Manager and the HP Recovery partition 51 Recovering using HP Recovery Manager 52 Recovering using the HP Recovery partition (select products only 52 Recovering using HP Recovery media 53 Changing the computer boot order 53 Removing the HP Recovery partition (select products only 53 12 Specifications ...54 Input power ...54 Operating environment ...55 13...
... you begin ...50 Creating the recovery media 51 Using the HP Cloud Recovery Download Tool to create recovery media 51 Restoring and recovery ...51 Restoring, resetting, and refreshing using Windows tools 51 Restoring using HP Recovery Manager and the HP Recovery partition 51 Recovering using HP Recovery Manager 52 Recovering using the HP Recovery partition (select products only 52 Recovering using HP Recovery media 53 Changing the computer boot order 53 Removing the HP Recovery partition (select products only 53 12 Specifications ...54 Input power ...54 Operating environment ...55 13...
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... set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet Settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network and Sharing Center. 16 Chapter 3 Connecting to as Wi-Fi networks, wireless LANs, or WLANs) in your computer and a wired or wireless network connection...
... set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet Settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network and Sharing Center. 16 Chapter 3 Connecting to as Wi-Fi networks, wireless LANs, or WLANs) in your computer and a wired or wireless network connection...
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... change system sounds, or manage audio devices. Headphones combined with a microphone are not connected to connect an external monitor, projector, or TV. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to HP Support Assistant. For additional safety information, see the computer screen image on the computer, using your computer, follow the device manufacturer's instructions. To enhance your sound...
... change system sounds, or manage audio devices. Headphones combined with a microphone are not connected to connect an external monitor, projector, or TV. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to HP Support Assistant. For additional safety information, see the computer screen image on the computer, using your computer, follow the device manufacturer's instructions. To enhance your sound...
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... to use tools like Disk Defragmenter and Disk Cleanup. This chapter explains how to AC power. 2. Improving performance You can safely delete to free up disk space and help the computer run Disk Defragmenter: 1. To run more efficiently. Follow the on -screen instructions. Type disk in the taskbar search box, and then select Defragment and Optimize Drives. 3. NOTE: Only internal hard drives are protected by HP 3D...
... to use tools like Disk Defragmenter and Disk Cleanup. This chapter explains how to AC power. 2. Improving performance You can safely delete to free up disk space and help the computer run Disk Defragmenter: 1. To run more efficiently. Follow the on -screen instructions. Type disk in the taskbar search box, and then select Defragment and Optimize Drives. 3. NOTE: Only internal hard drives are protected by HP 3D...
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... access Setup Utility. 1. or Turn on or restart the tablet, and then quickly hold down button. - Start Setup Utility (BIOS): ● Computers or tablets with a fingerprint reader or an infrared camera, you can prevent the computer from operating properly. To set , change, or delete an administrator or power-on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in notebook mode and you must use Windows Hello to your notebook. Under Windows Hello, follow the on-screen instructions...
... access Setup Utility. 1. or Turn on or restart the tablet, and then quickly hold down button. - Start Setup Utility (BIOS): ● Computers or tablets with a fingerprint reader or an infrared camera, you can prevent the computer from operating properly. To set , change, or delete an administrator or power-on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in notebook mode and you must use Windows Hello to your notebook. Under Windows Hello, follow the on-screen instructions...
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... computer, Internet security software that you upgrade the security software trial offer or purchase the software of your choice in order to fully protect your computer. Installing software updates HP, Windows, and third-party software installed on your computer as you receive an alert. Select the Start button, select Settings, and then select Update & security. 2. It is installed on. ● Network-based firewalls-Installed between your DSL or cable modem and...
... computer, Internet security software that you upgrade the security software trial offer or purchase the software of your choice in order to fully protect your computer. Installing software updates HP, Windows, and third-party software installed on your computer as you receive an alert. Select the Start button, select Settings, and then select Update & security. 2. It is installed on. ● Network-based firewalls-Installed between your DSL or cable modem and...
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... Start button, and then select HP Help and Support. or - To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24digit Failure ID code is functioning properly. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as administrator. - Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. After HP PC Hardware Diagnostics Windows is not installed on your computer, HP...
... Start button, and then select HP Help and Support. or - To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24digit Failure ID code is functioning properly. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as administrator. - Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. After HP PC Hardware Diagnostics Windows is not installed on your computer, HP...
User Guide
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...-screen instructions. To change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for startup information. Access the system Startup menu. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. ▲ Insert the HP Recovery media, and then restart the computer. Recovering using HP Recovery media...
...-screen instructions. To change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for startup information. Access the system Startup menu. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. ▲ Insert the HP Recovery media, and then restart the computer. Recovering using HP Recovery media...
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...battery charge 31 battery information, finding 31 battery power 30 best practices 1 BIOS determining version 42 downloading an update 43 starting the Setup Utility 42 updating 42 Bluetooth device 16, 18 Bluetooth label 15 boot order, changing 53 buttons left TouchPad 9 power 6 right TouchPad 9 C camera identifying 8 using 20 camera light, identifying 8 caps lock light, identifying 10 caring for your computer 35 cleaning your computer 35 components display 8 keyboard area 9 left side 6 right side 5 connecting to a network 16 connecting to a wireless network 16 connecting to a WLAN 17 connecting...
...battery charge 31 battery information, finding 31 battery power 30 best practices 1 BIOS determining version 42 downloading an update 43 starting the Setup Utility 42 updating 42 Bluetooth device 16, 18 Bluetooth label 15 boot order, changing 53 buttons left TouchPad 9 power 6 right TouchPad 9 C camera identifying 8 using 20 camera light, identifying 8 caps lock light, identifying 10 caring for your computer 35 cleaning your computer 35 components display 8 keyboard area 9 left side 6 right side 5 connecting to a network 16 connecting to a wireless network 16 connecting to a WLAN 17 connecting...
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... touch screen gesture 26 operating environment 55 operating system controls 16 original system recovery 52 P passwords Setup Utility (BIOS) 39 Windows 38 pause action key 13 play action key 13 ports HDMI 5, 21 USB 5, 7 USB SuperSpeed 5 power battery 30 external 32 power button, identifying 6 power connector identifying 6 Power icon, using 30 power lights, identifying 6 power settings, using 30 product name and number, computer 14 public WLAN connection 17 R recovery discs 50, 53 HP Recovery Manager 52 HP Recovery partition 51 media 53 starting 52 supported discs 50 system 52 USB flash drive...
... touch screen gesture 26 operating environment 55 operating system controls 16 original system recovery 52 P passwords Setup Utility (BIOS) 39 Windows 38 pause action key 13 play action key 13 ports HDMI 5, 21 USB 5, 7 USB SuperSpeed 5 power battery 30 external 32 power button, identifying 6 power connector identifying 6 Power icon, using 30 power lights, identifying 6 power settings, using 30 product name and number, computer 14 public WLAN connection 17 R recovery discs 50, 53 HP Recovery Manager 52 HP Recovery partition 51 media 53 starting 52 supported discs 50 system 52 USB flash drive...
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... 14 Setup Utility (BIOS) passwords 39 shipping the computer 36 shutdown 29 Sleep exiting 28 initiating 28 Sleep and Hibernation, initiating 28 slots memory card reader 5 security cable 6 software Disk Cleanup 34 Disk Defragmenter 34 locating 4 software installed locating 4 software updates, installing 40 sound. See audio sound settings, using 21 speaker volume action keys 13 speakers connecting 20 identifying 11 special keys, using 12 standards and legislation, accessibility 59 supported discs, recovery 50 switch screen image action key 13 system recovery 52 system restore point, creating 49...
... 14 Setup Utility (BIOS) passwords 39 shipping the computer 36 shutdown 29 Sleep exiting 28 initiating 28 Sleep and Hibernation, initiating 28 slots memory card reader 5 security cable 6 software Disk Cleanup 34 Disk Defragmenter 34 locating 4 software installed locating 4 software updates, installing 40 sound. See audio sound settings, using 21 speaker volume action keys 13 speakers connecting 20 identifying 11 special keys, using 12 standards and legislation, accessibility 59 supported discs, recovery 50 switch screen image action key 13 system recovery 52 system restore point, creating 49...
Maintenance and Service Guide
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... has an .exe extension (for updates and messages. 3. Type file in the taskbar. 2. If the update is connected to reliable external power using the AC adapter. Follow the on -screen instructions. BIOS installation procedures vary. Click your hard drive. Complete the installation by unplugging the power cord from your hard drive designation. NOTE: After a message on battery power, docked in the taskbar search box, and then select the HP Support Assistant app. -
... has an .exe extension (for updates and messages. 3. Type file in the taskbar. 2. If the update is connected to reliable external power using the AC adapter. Follow the on -screen instructions. BIOS installation procedures vary. Click your hard drive. Complete the installation by unplugging the power cord from your hard drive designation. NOTE: After a message on battery power, docked in the taskbar search box, and then select the HP Support Assistant app. -
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... volume 13 switch screen image 13 using 13 airplane mode key 13 antenna removal 65 spare part number 21, 66 audio adjusting volume 13 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 B backup, creating 77 backups 77 base enclosure, spare part numbers 19 battery removal 30 spare part number 17, 30 BIOS determining version 68 downloading an update 69 starting the Setup Utility 68 updating 68 Bluetooth label 15 boot order, changing 81 bottom cover removal 28 spare part numbers 28 buttons left TouchPad 9 power 7 right TouchPad 9 C cables, service...
... volume 13 switch screen image 13 using 13 airplane mode key 13 antenna removal 65 spare part number 21, 66 audio adjusting volume 13 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 B backup, creating 77 backups 77 base enclosure, spare part numbers 19 battery removal 30 spare part number 17, 30 BIOS determining version 68 downloading an update 69 starting the Setup Utility 68 updating 68 Bluetooth label 15 boot order, changing 81 bottom cover removal 28 spare part numbers 28 buttons left TouchPad 9 power 7 right TouchPad 9 C cables, service...
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... boot problems 81 starting 80 HP Recovery media recovery 80 using 78 HP Recovery partition recovery 80 removing 81 I internal microphones, identifying 8 J jacks audio-out (headphone)/audio-in (microphone) 7 K keyboard removal 67 spare part number 67 keyboard, spare part numbers 17 keyboard/pointing devices, product description 4 keys action 12 airplane mode 13 esc 12 fn 12 Windows 12 L labels Bluetooth 15 regulatory 15 serial number 14 service 14 wireless certification 15 WLAN 15 left side components 7 lights AC adapter and battery 6 camera 8 caps lock 10 drive 6 mute 10 power 7 M memory...
... boot problems 81 starting 80 HP Recovery media recovery 80 using 78 HP Recovery partition recovery 80 removing 81 I internal microphones, identifying 8 J jacks audio-out (headphone)/audio-in (microphone) 7 K keyboard removal 67 spare part number 67 keyboard, spare part numbers 17 keyboard/pointing devices, product description 4 keys action 12 airplane mode 13 esc 12 fn 12 Windows 12 L labels Bluetooth 15 regulatory 15 serial number 14 service 14 wireless certification 15 WLAN 15 left side components 7 lights AC adapter and battery 6 camera 8 caps lock 10 drive 6 mute 10 power 7 M memory...
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... 80 using HP Recovery media 78 recovery media creating using HP Cloud Recovery Download Tool 79 creating using HP Recovery Manager 78 creating using Windows tools 77 discs 78 HP Recovery partition 77 USB flash drive 78 using 78 recovery partition, removing 81 regulatory information regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 73 using 73 removal/replacement procedures 28 restoring 77 right side components 6 RTC battery removal 37 spare part number 17, 37 Rubber Kit, spare part numbers 19, 22 S screen brightness action keys 13...
... 80 using HP Recovery media 78 recovery media creating using HP Cloud Recovery Download Tool 79 creating using HP Recovery Manager 78 creating using Windows tools 77 discs 78 HP Recovery partition 77 USB flash drive 78 using 78 recovery partition, removing 81 regulatory information regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 73 using 73 removal/replacement procedures 28 restoring 77 right side components 6 RTC battery removal 37 spare part number 17, 37 Rubber Kit, spare part numbers 19, 22 S screen brightness action keys 13...