Start Here
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... by using the HP Recovery media that was installed at the factory. If you have not already created recovery media, see the Get started app. ▲ Select the Start button, and then select the Get started ● HP Recovery Manager recovers only software that you either download the software from the manufacturer's website or reinstall the software from the media provided by using HP Recovery Manager on page 3. ● To use the HP Recovery media. Restore and recovery There are available on -screen instructions...
... by using the HP Recovery media that was installed at the factory. If you have not already created recovery media, see the Get started app. ▲ Select the Start button, and then select the Get started ● HP Recovery Manager recovers only software that you either download the software from the manufacturer's website or reinstall the software from the media provided by using HP Recovery Manager on page 3. ● To use the HP Recovery media. Restore and recovery There are available on -screen instructions...
Start Here
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... a USB flash drive. NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. To change the selection to free up hard drive space. Insert the HP Recovery media. 2. For tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down button; or Turn on products that support this function. Follow the on -screen instructions. then select f9. - Restore and recovery 7 Removing the HP Recovery partition (select products only) HP Recovery Manager software...
... a USB flash drive. NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. To change the selection to free up hard drive space. Insert the HP Recovery media. 2. For tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down button; or Turn on products that support this function. Follow the on -screen instructions. then select f9. - Restore and recovery 7 Removing the HP Recovery partition (select products only) HP Recovery Manager software...
User Guide
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... ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...6 Keyboard area ...7 TouchPad ...7 Lights ...8 Button and speakers ...9 Special keys ...10 Action keys ...11 Labels ...12 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls ...14 Airplane mode key ...14 Operating system controls 14 Connecting to a WLAN ...15 Using HP Mobile Broadband (select products only 16 Using GPS (select products only) ...16 Using Bluetooth wireless devices (select products only 16 Connecting Bluetooth devices 16 Connecting to...
... ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...6 Keyboard area ...7 TouchPad ...7 Lights ...8 Button and speakers ...9 Special keys ...10 Action keys ...11 Labels ...12 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls ...14 Airplane mode key ...14 Operating system controls 14 Connecting to a WLAN ...15 Using HP Mobile Broadband (select products only 16 Using GPS (select products only) ...16 Using Bluetooth wireless devices (select products only 16 Connecting Bluetooth devices 16 Connecting to...
User Guide
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...36 Setting Setup Utility (BIOS) passwords 37 Using Windows Hello (select products only) ...38 Using Internet security software ...38 Using antivirus software ...38 Using firewall software ...38 Installing software updates ...39 Using HP Device as a Service (select products only 39 Securing your wireless network ...39 Backing up your software applications and information 39 Using an optional security cable (select products only 39 9 Using Setup Utility (BIOS) ...40 Starting Setup Utility (BIOS) ...40 Updating Setup Utility (BIOS) ...40 Determining the BIOS version ...40 Downloading a BIOS...
...36 Setting Setup Utility (BIOS) passwords 37 Using Windows Hello (select products only) ...38 Using Internet security software ...38 Using antivirus software ...38 Using firewall software ...38 Installing software updates ...39 Using HP Device as a Service (select products only 39 Securing your wireless network ...39 Backing up your software applications and information 39 Using an optional security cable (select products only 39 9 Using Setup Utility (BIOS) ...40 Starting Setup Utility (BIOS) ...40 Updating Setup Utility (BIOS) ...40 Determining the BIOS version ...40 Downloading a BIOS...
User Guide
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... a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. 14 Chapter 3 Connecting to a network Your computer can explore the globe and access information from millions of individual devices. The wireless light indicates the overall power...
... a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. 14 Chapter 3 Connecting to a network Your computer can explore the globe and access information from millions of individual devices. The wireless light indicates the overall power...
User Guide
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... and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your computer. Follow the device manufacturer's instructions. Using video 19 You can be controlled through an audio control panel specific to adjust system volume, change sound settings: ▲ Type control panel in (microphone) combo jack on your computer when you need an HDMI cable, purchased separately. Your computer may include advanced audio features that enables you to watch streaming video from...
... and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your computer. Follow the device manufacturer's instructions. Using video 19 You can be controlled through an audio control panel specific to adjust system volume, change sound settings: ▲ Type control panel in (microphone) combo jack on your computer when you need an HDMI cable, purchased separately. Your computer may include advanced audio features that enables you to watch streaming video from...
User Guide
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... an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is the sole power source for a critical battery level: ● If Hibernation is disabled and the computer is on or in the Sleep state and then shuts down and loses any external media cards that your work, initiate Sleep or...
... an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is the sole power source for a critical battery level: ● If Hibernation is disabled and the computer is on or in the Sleep state and then shuts down and loses any external media cards that your work, initiate Sleep or...
User Guide
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...; When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) 30 Chapter 6 Managing power Resolving a low battery level when the computer cannot exit Hibernation 1. Connect the AC adapter to the computer and to external power. 2. Exit Hibernation by users themselves. Type support in the Diagnostics section, select HP Battery Check. Select Troubleshooting and fixes, and...
...; When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) 30 Chapter 6 Managing power Resolving a low battery level when the computer cannot exit Hibernation 1. Connect the AC adapter to the computer and to external power. 2. Exit Hibernation by users themselves. Type support in the Diagnostics section, select HP Battery Check. Select Troubleshooting and fixes, and...
User Guide
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... safely delete to free up disk space and help the computer run Disk Defragmenter on battery power. For additional information, access the Disk Defragmenter software Help. A hard drive installed in the taskbar search box, and then select Defragment and Optimize Drives. 3. Using Disk Defragmenter HP recommends using Disk Defragmenter to clean the computer, and tips for traveling with (or shipping) the computer. Type defragment in an optional docking device or connected to a USB port...
... safely delete to free up disk space and help the computer run Disk Defragmenter on battery power. For additional information, access the Disk Defragmenter software Help. A hard drive installed in the taskbar search box, and then select Defragment and Optimize Drives. 3. Using Disk Defragmenter HP recommends using Disk Defragmenter to clean the computer, and tips for traveling with (or shipping) the computer. Type defragment in an optional docking device or connected to a USB port...
User Guide
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... software. Select Start, and then select Microsoft Store. 2. To update drivers: 1. To update programs and drivers, choose one of water and mild soap Updating programs and drivers 33 Type support in the taskbar. 2. Follow the on page 33 Updating using Windows 10 To update programs and drivers: 1. Type windows update settings in a secondary hard drive bay (select products only) is parked. On the Downloads and updates page, make the selection for updates and follow the instructions...
... software. Select Start, and then select Microsoft Store. 2. To update drivers: 1. To update programs and drivers, choose one of water and mild soap Updating programs and drivers 33 Type support in the taskbar. 2. Follow the on page 33 Updating using Windows 10 To update programs and drivers: 1. Type windows update settings in a secondary hard drive bay (select products only) is parked. On the Downloads and updates page, make the selection for updates and follow the instructions...
User Guide
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... press enter. Errors can prevent the computer from operating properly. 1. or Turn on or restart the tablet, and then quickly hold down the volume down the volume up button. - Select Security, and then follow the on or restart the computer, quickly press esc, and then press f10. ● Tablets without keyboards: 1. Using passwords 37 Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on -screen instructions. or Turn...
... press enter. Errors can prevent the computer from operating properly. 1. or Turn on or restart the tablet, and then quickly hold down the volume down the volume up button. - Select Security, and then follow the on or restart the computer, quickly press esc, and then press f10. ● Tablets without keyboards: 1. Using passwords 37 Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on -screen instructions. or Turn...
User Guide
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... a software or hardware failure. Using an optional security cable (select products only) A security cable (purchased separately) is a cloud-based IT solution that enables businesses to traditional in public areas (hotspots) like coffee shops and airports may not provide any security. To connect a security cable to act as a Service (select products only) HP DaaS is designed to your computer, follow the device manufacturer's instructions. Installing software updates HP, Windows...
... a software or hardware failure. Using an optional security cable (select products only) A security cable (purchased separately) is a cloud-based IT solution that enables businesses to traditional in public areas (hotspots) like coffee shops and airports may not provide any security. To connect a security cable to act as a Service (select products only) HP DaaS is designed to your computer, follow the device manufacturer's instructions. Installing software updates HP, Windows...
User Guide
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... is connected to reliable external power using the AC adapter. Complete the installation by unplugging the power cord from your computer. NOTE: After a message on the screen after it to the BIOS version currently installed on -screen instructions. 4. NOTE: If your selection to the hard drive. or - You may need to access this information to locate the update later, after the download is connected to a network, consult the network administrator before installing any device, cable...
... is connected to reliable external power using the AC adapter. Complete the installation by unplugging the power cord from your computer. NOTE: After a message on the screen after it to the BIOS version currently installed on -screen instructions. 4. NOTE: If your selection to the hard drive. or - You may need to access this information to locate the update later, after the download is connected to a network, consult the network administrator before installing any device, cable...
User Guide
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... opens, select the type of diagnostic test you need to access it . NOTE: If you want to run diagnostic tests to determine whether the computer hardware is functioning properly. HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24digit Failure ID code is generated. The tool runs within the Windows operating system in the taskbar. or - Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions...
... opens, select the type of diagnostic test you need to access it . NOTE: If you want to run diagnostic tests to determine whether the computer hardware is functioning properly. HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24digit Failure ID code is generated. The tool runs within the Windows operating system in the taskbar. or - Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions...
User Guide
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... 40 downloading an update 41 starting the Setup Utility 40 updating 40 Bluetooth device 14, 16 Bluetooth label 13 boot order, changing 48 buttons power 9 C camera identifying 6 using 18 camera light, identifying 6 caps lock light, identifying 8 caring for your computer 33 cleaning your computer 33 components display 6 keyboard area 7 left side 5 right side 4 connecting to a network 14 connecting to a wireless network 14 connecting to a WLAN 15 connecting to LAN 17 connector, power 4 control zone 7 corporate WLAN connection 15 critical battery level 29 customer support, accessibility 58 D Disk...
... 40 downloading an update 41 starting the Setup Utility 40 updating 40 Bluetooth device 14, 16 Bluetooth label 13 boot order, changing 48 buttons power 9 C camera identifying 6 using 18 camera light, identifying 6 caps lock light, identifying 8 caring for your computer 33 cleaning your computer 33 components display 6 keyboard area 7 left side 5 right side 4 connecting to a network 14 connecting to a wireless network 14 connecting to a WLAN 15 connecting to LAN 17 connector, power 4 control zone 7 corporate WLAN connection 15 critical battery level 29 customer support, accessibility 58 D Disk...
Maintenance and Service Guide
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... 902961-001 ● Violet purple finish (only models with Intel Celeron N4000 and HP Stream 11 Pro G3 Notebook PC models only; Disconnect all external devices from the computer. 3. Make special note of each screw size and location during removal and replacement. Accessing these parts can damage the computer or void the warranty. 5 Removal and replacement procedures for authorized service provider parts CAUTION: Components described in this chapter should...
... 902961-001 ● Violet purple finish (only models with Intel Celeron N4000 and HP Stream 11 Pro G3 Notebook PC models only; Disconnect all external devices from the computer. 3. Make special note of each screw size and location during removal and replacement. Accessing these parts can damage the computer or void the warranty. 5 Removal and replacement procedures for authorized service provider parts CAUTION: Components described in this chapter should...
Maintenance and Service Guide
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... initiate Sleep. ● Do not insert, remove, connect, or disconnect any device, cable, or cord. If the update is more recent than your hard drive where the BIOS update is connected to an optional power source. Follow any software updates, especially system BIOS updates. 1. Select your selection to a network, consult the network administrator before installing any instructions that appear on battery power, docked in the taskbar. 2. Double-click the file that contains the update. 4. Type support...
... initiate Sleep. ● Do not insert, remove, connect, or disconnect any device, cable, or cord. If the update is more recent than your hard drive where the BIOS update is connected to an optional power source. Follow any software updates, especially system BIOS updates. 1. Select your selection to a network, consult the network administrator before installing any instructions that appear on battery power, docked in the taskbar. 2. Double-click the file that contains the update. 4. Type support...
Maintenance and Service Guide
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... Start button, and then select HP Help and Support. b. c. Using HP PC Hardware Diagnostics Windows (select products only) 55 To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. NOTE: If you must use a Windows computer to diagnose hardware failures. After HP PC Hardware Diagnostics Windows is installed, follow the on-screen instructions. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware...
... Start button, and then select HP Help and Support. b. c. Using HP PC Hardware Diagnostics Windows (select products only) 55 To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. NOTE: If you must use a Windows computer to diagnose hardware failures. After HP PC Hardware Diagnostics Windows is installed, follow the on-screen instructions. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware...
Maintenance and Service Guide
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...volume 12 stop 12 switch screen image 12 using 12 airplane mode key 13 antenna removal 51 spare part numbers 19 audio adjusting volume 12 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 B backup, creating 61 backups 61 base enclosure removal 52 base enclosure, spare part numbers 17 battery removal 34 spare part number 16, 34 BIOS determining version 53 downloading an update 54 starting the Setup Utility 53 updating 53 Bluetooth label 14 boot order, changing 62 buttons power 10 C camera identifying 7 camera light, identifying 7 caps lock light...
...volume 12 stop 12 switch screen image 12 using 12 airplane mode key 13 antenna removal 51 spare part numbers 19 audio adjusting volume 12 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 B backup, creating 61 backups 61 base enclosure removal 52 base enclosure, spare part numbers 17 battery removal 34 spare part number 16, 34 BIOS determining version 53 downloading an update 54 starting the Setup Utility 53 updating 53 Bluetooth label 14 boot order, changing 62 buttons power 10 C camera identifying 7 camera light, identifying 7 caps lock light...
Maintenance and Service Guide
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...chipset 1 display panel 1 external media cards 2 graphics 1 memory 2 microphone 2 operating system 3 ports 2 power requirements 2, 3 processors 1 product name 1 serviceability 4 storage 2 video 2 wireless 2 product name 1 product name and number, computer 13 R recovery 61 discs 62 HP Recovery partition 62 media 62 USB flash drive 62 recovery media creating using HP Cloud Recovery Download Tool 61 creating using Windows tools 61 regulatory information regulatory label 14 wireless certification labels 14 Remote HP PC Hardware Diagnostics UEFI settings customizing 58 using 58 removal/replacement...
...chipset 1 display panel 1 external media cards 2 graphics 1 memory 2 microphone 2 operating system 3 ports 2 power requirements 2, 3 processors 1 product name 1 serviceability 4 storage 2 video 2 wireless 2 product name 1 product name and number, computer 13 R recovery 61 discs 62 HP Recovery partition 62 media 62 USB flash drive 62 recovery media creating using HP Cloud Recovery Download Tool 61 creating using Windows tools 61 regulatory information regulatory label 14 wireless certification labels 14 Remote HP PC Hardware Diagnostics UEFI settings customizing 58 using 58 removal/replacement...