Maintenance and Service Guide
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... Card reader board cable ...49 Card reader board ...38 System board ...51 Heat sink ...54 Audio jack board ...56 6 Using Setup Utility (BIOS) ...58 Starting Setup Utility (BIOS) ...58 Updating Setup Utility (BIOS) ...58 Determining the BIOS version ...58 Downloading a BIOS update ...59 7 Using HP PC Hardware Diagnostics (UEFI) ...60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 8 Specifications ...62 9 Backing up, restoring, and recovering ...63 Creating recovery media and backups ...63 Using HP Recovery media (select products only 63 Using Windows tools ...64 Using the HP...
... Card reader board cable ...49 Card reader board ...38 System board ...51 Heat sink ...54 Audio jack board ...56 6 Using Setup Utility (BIOS) ...58 Starting Setup Utility (BIOS) ...58 Updating Setup Utility (BIOS) ...58 Determining the BIOS version ...58 Downloading a BIOS update ...59 7 Using HP PC Hardware Diagnostics (UEFI) ...60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 8 Specifications ...62 9 Backing up, restoring, and recovering ...63 Creating recovery media and backups ...63 Using HP Recovery media (select products only 63 Using Windows tools ...64 Using the HP...
Maintenance and Service Guide
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... to locate the update later, after the download is connected to an optional power source. b. The BIOS installation begins. 5. Updating Setup Utility (BIOS) 59 Do not download or install a BIOS update while the computer is typically Local Disk (C:). 3. Type support in an optional docking device, or connected to reliable external power using the AC adapter. The hard drive designation is running on the screen after it to the BIOS version currently installed on -screen instructions to the computer or an unsuccessful installation, download and install a BIOS update only...
... to locate the update later, after the download is connected to an optional power source. b. The BIOS installation begins. 5. Updating Setup Utility (BIOS) 59 Do not download or install a BIOS update while the computer is typically Local Disk (C:). 3. Type support in an optional docking device, or connected to reliable external power using the AC adapter. The hard drive designation is running on the screen after it to the BIOS version currently installed on -screen instructions to the computer or an unsuccessful installation, download and install a BIOS update only...
Maintenance and Service Guide
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... hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Recovering using HP Recovery Manager on page 67. Restore and recovery 65 Using the HP Cloud Recovery Download Tool (select products only) To create HP Recovery media using the HP Recovery partition (select products only). For more information, see Using HP Recovery media (select products only) on -screen instructions. For software not provided with a preinstalled application or driver, use the HP Recovery media. For more information, see the Get Help app. ▲ Select the Start button...
... hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Recovering using HP Recovery Manager on page 67. Restore and recovery 65 Using the HP Cloud Recovery Download Tool (select products only) To create HP Recovery media using the HP Recovery partition (select products only). For more information, see Using HP Recovery media (select products only) on -screen instructions. For software not provided with a preinstalled application or driver, use the HP Recovery media. For more information, see the Get Help app. ▲ Select the Start button...
Maintenance and Service Guide
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... Startup menu. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to an optical drive or a USB flash drive. Follow these steps. 1. Insert the HP Recovery media, and then restart the computer. You can change the computer boot order, which you want to perform System Recovery or create HP Recovery media from the HP Recovery partition. For computers or tablets with a detachable keyboard, connect the tablet to recover the original system. Using HP Recovery media to recover You can use HP Recovery media...
... Startup menu. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to an optical drive or a USB flash drive. Follow these steps. 1. Insert the HP Recovery media, and then restart the computer. You can change the computer boot order, which you want to perform System Recovery or create HP Recovery media from the HP Recovery partition. For computers or tablets with a detachable keyboard, connect the tablet to recover the original system. Using HP Recovery media to recover You can use HP Recovery media...
Maintenance and Service Guide
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.../audio-in combo jack 6 B backups 63 battery removal 31 spare part number 21, 31 BIOS determining version 58 downloading an update 59 starting the Setup Utility 58 updating 58 boot order changing 67 bottom components 13 bottom cover removal 29 spare part numbers 21, 29 buttons left TouchPad 9 power 6, 7 right TouchPad 9 C cables, service considerations 24 camera light 8 camera, locations 8 caps lock light 10 card reader board removal 50 spare part number 20, 50 card reader board cable removal 49 spare part number 20, 49, 50 chipset, product description 1 components bottom 13 display 8 keyboard...
.../audio-in combo jack 6 B backups 63 battery removal 31 spare part number 21, 31 BIOS determining version 58 downloading an update 59 starting the Setup Utility 58 updating 58 boot order changing 67 bottom components 13 bottom cover removal 29 spare part numbers 21, 29 buttons left TouchPad 9 power 6, 7 right TouchPad 9 C cables, service considerations 24 camera light 8 camera, locations 8 caps lock light 10 card reader board removal 50 spare part number 20, 50 card reader board cable removal 49 spare part number 20, 49, 50 chipset, product description 1 components bottom 13 display 8 keyboard...
Maintenance and Service Guide
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... components 9 keyboard, product description 2 keyboard/top cover, spare part numbers 17, 18, 19 keys action 12, 13 esc 12, 13 fn 12, 13 Windows 12, 13 L left fan removal 35 spare part number 35 left-side components 6 light components 10 lights AC adapter and battery light 5 camera 8 caps lock 10 mute 10 power 6 locating information hardware 4 software 4 M memory, product description 1 microphone jack 6 locations 8 product description 1, 2 MicroSD memory card 7 MicroSD memory card reader 7 minimized image recovery 66 minimized image, creating 65 model name 1 mute light 10 O operating system...
... components 9 keyboard, product description 2 keyboard/top cover, spare part numbers 17, 18, 19 keys action 12, 13 esc 12, 13 fn 12, 13 Windows 12, 13 L left fan removal 35 spare part number 35 left-side components 6 light components 10 lights AC adapter and battery light 5 camera 8 caps lock 10 mute 10 power 6 locating information hardware 4 software 4 M memory, product description 1 microphone jack 6 locations 8 product description 1, 2 MicroSD memory card 7 MicroSD memory card reader 7 minimized image recovery 66 minimized image, creating 65 model name 1 mute light 10 O operating system...
Maintenance and Service Guide
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... 24 TouchPad buttons 9 components 9 removal 47 spare part numbers 20, 47 zone 9 TouchPad cable removal 46 spare part number 20, 46, 47 transporting guidelines 27 U USB 3.x SuperSpeed port with HP Sleep and Charge 6 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge 5 USB-to-HDMI 2.0 adapter, spare part number 22 USB-to-MultiPort Hub, spare part number 22 USB-to-RJ45 adapter, spare part number 22 USB-C-to-USB-A dongle, spare part number 22 V vents 13 video, product description 1, 2 W Windows system restore point 63, 64 Windows key 12, 13 Windows tools using 64 wireless...
... 24 TouchPad buttons 9 components 9 removal 47 spare part numbers 20, 47 zone 9 TouchPad cable removal 46 spare part number 20, 46, 47 transporting guidelines 27 U USB 3.x SuperSpeed port with HP Sleep and Charge 6 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge 5 USB-to-HDMI 2.0 adapter, spare part number 22 USB-to-MultiPort Hub, spare part number 22 USB-to-RJ45 adapter, spare part number 22 USB-C-to-USB-A dongle, spare part number 22 V vents 13 video, product description 1, 2 W Windows system restore point 63, 64 Windows key 12, 13 Windows tools using 64 wireless...
User Guide
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... ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...8 Keyboard area ...9 TouchPad ...9 Lights ...10 Speakers ...11 Special keys ...12 Action keys ...14 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls ...17 Airplane mode key ...17 Operating system controls 17 Connecting to a WLAN ...18 Using HP Mobile Broadband (select products only 19 Using GPS (select products only) ...19 Using Bluetooth wireless devices (select products only 19 Connecting Bluetooth devices 20 Connecting...
... ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...8 Keyboard area ...9 TouchPad ...9 Lights ...10 Speakers ...11 Special keys ...12 Action keys ...14 Bottom ...15 Labels ...16 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls ...17 Airplane mode key ...17 Operating system controls 17 Connecting to a WLAN ...18 Using HP Mobile Broadband (select products only 19 Using GPS (select products only) ...19 Using Bluetooth wireless devices (select products only 19 Connecting Bluetooth devices 20 Connecting...
User Guide
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... Installing software updates ...40 Using HP Managed Services (select products only 41 Securing your wireless network ...41 Backing up your software applications and information 41 Using an optional security cable (select products only 41 9 Using Setup Utility (BIOS) ...42 Starting Setup Utility (BIOS) ...42 Updating Setup Utility (BIOS) ...42 Determining the BIOS version ...42 Downloading a BIOS update ...43 10 Using HP PC Hardware Diagnostics (UEFI) ...44 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 45 11 Backing up, restoring, and recovering ...46 Creating recovery media...
... Installing software updates ...40 Using HP Managed Services (select products only 41 Securing your wireless network ...41 Backing up your software applications and information 41 Using an optional security cable (select products only 41 9 Using Setup Utility (BIOS) ...42 Starting Setup Utility (BIOS) ...42 Updating Setup Utility (BIOS) ...42 Determining the BIOS version ...42 Downloading a BIOS update ...43 10 Using HP PC Hardware Diagnostics (UEFI) ...44 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 45 11 Backing up, restoring, and recovering ...46 Creating recovery media...
User Guide
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... to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ Right-click the network status icon in your computer and a wired or wireless network connection. Connecting to that world. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network...
... to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ Right-click the network status icon in your computer and a wired or wireless network connection. Connecting to that world. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network...
User Guide
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...a USB Type-C Thunderbolt® device to connect an external monitor, projector, or TV. To connect wireless headsets to your computer, you to watch on your sound system. Using sound settings Use sound settings to watch streaming video from your favorite websites and download video and movies to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. Use the audio control panel to view and control audio settings. ▲ Type control panel in (microphone) combo jack...
...a USB Type-C Thunderbolt® device to connect an external monitor, projector, or TV. To connect wireless headsets to your computer, you to watch on your sound system. Using sound settings Use sound settings to watch streaming video from your favorite websites and download video and movies to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. Use the audio control panel to view and control audio settings. ▲ Type control panel in (microphone) combo jack...
User Guide
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... hard drive for updating programs and drivers, steps to free up disk space and help the computer run more efficiently. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup. A hard drive installed in optimal condition. This chapter explains how to a USB port is not protected by HP 3D DriveGuard. Follow the on battery power...
... hard drive for updating programs and drivers, steps to free up disk space and help the computer run more efficiently. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup. A hard drive installed in optimal condition. This chapter explains how to a USB port is not protected by HP 3D DriveGuard. Follow the on battery power...
User Guide
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... on-screen keyboard, which displays in options. 2. Under Windows Hello, follow the on-screen instructions to sign in length, but it must use Windows Hello to add both a password and a numeric PIN, and then enroll your finger or looking at the camera. To set up button. - Tap f10. 2. Start Setup Utility (BIOS): ● Computers or tablets with a fingerprint reader or an infrared camera, you can prevent the computer from operating...
... on-screen keyboard, which displays in options. 2. Under Windows Hello, follow the on-screen instructions to sign in length, but it must use Windows Hello to add both a password and a numeric PIN, and then enroll your finger or looking at the camera. To set up button. - Tap f10. 2. Start Setup Utility (BIOS): ● Computers or tablets with a fingerprint reader or an infrared camera, you can prevent the computer from operating...
User Guide
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..., type support in the taskbar. There are designed to prevent unauthorized access to fully protect your computer to function abnormally. Installing software updates HP, Windows, and third-party software installed on your computer should be software you install on your computer and/or network, or it is monitored and compared with a set of user-defined security criteria. To protect the computer from the system is installed on the network. Using...
..., type support in the taskbar. There are designed to prevent unauthorized access to fully protect your computer to function abnormally. Installing software updates HP, Windows, and third-party software installed on your computer should be software you install on your computer and/or network, or it is monitored and compared with a set of user-defined security criteria. To protect the computer from the system is installed on the network. Using...
User Guide
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... through a virus attack or a software or hardware failure. WLANs in -house solutions. To connect a security cable to effectively manage and secure their company assets. Select Windows Update, and then follow the on -screen instructions. You can quickly download and install the software, which is a cloud-based IT solution that enables businesses to your computer, follow the on -screen instructions. 3. Backing up your software applications and information Regularly...
... through a virus attack or a software or hardware failure. WLANs in -house solutions. To connect a security cable to effectively manage and secure their company assets. Select Windows Update, and then follow the on -screen instructions. You can quickly download and install the software, which is a cloud-based IT solution that enables businesses to your computer, follow the on -screen instructions. 3. Backing up your software applications and information Regularly...
User Guide
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... Explorer. 2. Follow the on your hard drive. At the download area, follow these steps: a. If the update is typically Local Disk (C:). 3. Make a note of the date, name, or other identifier. If no instructions appear, follow these steps: 1. b. The BIOS installation begins. 5. Updating Setup Utility (BIOS) 43 Follow any device, cable, or cord. Type support in an optional docking device, or connected to an optional power source. Click Updates, and then click Check for...
... Explorer. 2. Follow the on your hard drive. At the download area, follow these steps: a. If the update is typically Local Disk (C:). 3. Make a note of the date, name, or other identifier. If no instructions appear, follow these steps: 1. b. The BIOS installation begins. 5. Updating Setup Utility (BIOS) 43 Follow any device, cable, or cord. Type support in an optional docking device, or connected to an optional power source. Click Updates, and then click Check for...
User Guide
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... create HP Recovery media using the HP Recovery partition (select products only). Go to know before you can choose the System Recovery option from the HP Recovery partition (select products only) or use the Factory Reset option of expertise: IMPORTANT: Not all products. ● Windows offers several options for restoring from HP, or by the manufacturer. 48 Chapter 11 Backing up, restoring, and recovering If you have replaced the hard drive, you get started ● HP Recovery Manager recovers only software that...
... create HP Recovery media using the HP Recovery partition (select products only). Go to know before you can choose the System Recovery option from the HP Recovery partition (select products only) or use the Factory Reset option of expertise: IMPORTANT: Not all products. ● Windows offers several options for restoring from HP, or by the manufacturer. 48 Chapter 11 Backing up, restoring, and recovering If you have replaced the hard drive, you get started ● HP Recovery Manager recovers only software that...
User Guide
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... support this function. Changing the computer boot order If your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. then select f9. ‒ or - Select the optical drive or USB flash drive from the HP Recovery partition. So before beginning these steps to recover the original system. If possible, back up button; See Changing the computer boot order on -screen instructions. Insert the HP Recovery media. 2. Removing the HP Recovery partition (select products only) HP Recovery Manager software...
... support this function. Changing the computer boot order If your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. then select f9. ‒ or - Select the optical drive or USB flash drive from the HP Recovery partition. So before beginning these steps to recover the original system. If possible, back up button; See Changing the computer boot order on -screen instructions. Insert the HP Recovery media. 2. Removing the HP Recovery partition (select products only) HP Recovery Manager software...
User Guide
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... HP 3D DriveGuard 34 HP Fast Charge 30 HP Mobile Broadband activating 19 IMEI number 19 MEID number 19 HP PC Hardware Diagnostics (UEFI) using 44 HP Recovery Manager correcting boot problems 50 starting 49 HP Recovery media recovery 50 using 46 HP Recovery partition recovery 49 removing 50 HP resources 2 HP Touchpoint Manager 41 I IMEI number 19 initiating Sleep and Hibernation 28 input power 51 installing optional security cable 41 internal microphones, identifying 8 Internet security software, using 40 J jacks audio-out (headphone)/audio-in (microphone) 6 K keyboard and optional mouse using...
... HP 3D DriveGuard 34 HP Fast Charge 30 HP Mobile Broadband activating 19 IMEI number 19 MEID number 19 HP PC Hardware Diagnostics (UEFI) using 44 HP Recovery Manager correcting boot problems 50 starting 49 HP Recovery media recovery 50 using 46 HP Recovery partition recovery 49 removing 50 HP resources 2 HP Touchpoint Manager 41 I IMEI number 19 initiating Sleep and Hibernation 28 input power 51 installing optional security cable 41 internal microphones, identifying 8 Internet security software, using 40 J jacks audio-out (headphone)/audio-in (microphone) 6 K keyboard and optional mouse using...
User Guide
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...system restore point, creating 46 T tap TouchPad and touch screen gesture 24 three-finger swipe TouchPad gesture 26 Thunderbolt port with HP Sleep and Charge 5 USB Type-C Thunderbolt 22 power battery 30 external 32 power button, identifying 6 power connector, identifying 5 Power icon, using 30 power light, identifying 6 power settings, using 30 privacy screen, identifying 14 product name and number, computer 16 public WLAN connection 18 R recover options 48 recovery discs 47, 50 HP Recovery Manager 48 media 50 starting 49 supported discs 47 system 48 USB flash drive 50 using HP Recovery media...
...system restore point, creating 46 T tap TouchPad and touch screen gesture 24 three-finger swipe TouchPad gesture 26 Thunderbolt port with HP Sleep and Charge 5 USB Type-C Thunderbolt 22 power battery 30 external 32 power button, identifying 6 power connector, identifying 5 Power icon, using 30 power light, identifying 6 power settings, using 30 privacy screen, identifying 14 product name and number, computer 16 public WLAN connection 18 R recover options 48 recovery discs 47, 50 HP Recovery Manager 48 media 50 starting 49 supported discs 47 system 48 USB flash drive 50 using HP Recovery media...