User Guide
Page 8
... Clean the paper path ...63 Clean the rollers ...64 Replace parts ...68 Replace the roller kit (2000 s2, 3000 s4 and N4000 snw1 models 69 Replace the pickup roller module 69 Replace the separation rollers ...70 Replace the roller kit (5000 s5, 7000 s3 and N7000... ...75 Basic troubleshooting tips ...75 Reset the scanner(N4000 snw1 and N7000 snw1 models 76 Interpret control panel lights and patterns (2000 s2 and 3000 s4 models 77 Scanner installation problems ...78 Check the cables ...78 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 78 Power issues ...80 Check ...
... Clean the paper path ...63 Clean the rollers ...64 Replace parts ...68 Replace the roller kit (2000 s2, 3000 s4 and N4000 snw1 models 69 Replace the pickup roller module 69 Replace the separation rollers ...70 Replace the roller kit (5000 s5, 7000 s3 and N7000... ...75 Basic troubleshooting tips ...75 Reset the scanner(N4000 snw1 and N7000 snw1 models 76 Interpret control panel lights and patterns (2000 s2 and 3000 s4 models 77 Scanner installation problems ...78 Check the cables ...78 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 78 Power issues ...80 Check ...
User Guide
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...www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ● N7000 snw1 models: www.hp.com... the product support home page. 2. NOTE: For a current list of available hard disk space www.hp.com/go /linuxprinting. Go to install the HP scan driver. 1. Product specifications This section introduces the product specifications. ● Supported operating systems ● Product dimensions...
...www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ● N7000 snw1 models: www.hp.com... the product support home page. 2. NOTE: For a current list of available hard disk space www.hp.com/go /linuxprinting. Go to install the HP scan driver. 1. Product specifications This section introduces the product specifications. ● Supported operating systems ● Product dimensions...
User Guide
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... a Scanner not found message when trying to locate software, firmware, and driver updates for the scanner: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www...
... a Scanner not found message when trying to locate software, firmware, and driver updates for the scanner: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www...
User Guide
Page 88
... information about resolving scanner installation problems. ● Check the cables ● Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) Check the cables Table 4-2 Check cable Cable type Power cable USB cable Ethernet cable (N4000 snw1 and N7000 snw1 models) Action The power cable is connected between the scanner and a power outlet. ● Ensure...
... information about resolving scanner installation problems. ● Check the cables ● Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) Check the cables Table 4-2 Check cable Cable type Power cable USB cable Ethernet cable (N4000 snw1 and N7000 snw1 models) Action The power cable is connected between the scanner and a power outlet. ● Ensure...
User Guide
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.../sjflow5000s5 ○ 7000 s3 models: www.hp.com/support/sjflow7000s3 ○ N7000 snw1 models: www.hp.com/support/sjflown7000snw1 The scanner has paused or shut down If the scanner stops scanning, follow these steps. Go to uninstall the following applications: ● HP ScanJet Basic Device Software ● HP ScanJet ISIS Driver ENWW Power issues 81 c. Restart your computer...
.../sjflow5000s5 ○ 7000 s3 models: www.hp.com/support/sjflow7000s3 ○ N7000 snw1 models: www.hp.com/support/sjflown7000snw1 The scanner has paused or shut down If the scanner stops scanning, follow these steps. Go to uninstall the following applications: ● HP ScanJet Basic Device Software ● HP ScanJet ISIS Driver ENWW Power issues 81 c. Restart your computer...
User Guide
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...Remove all other USB devices from working. ● Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and software. Disconnect any additional USB devices one of the following tasks depending on how the scanner is connected to the computer... about resolving connection issues. ● Check the USB connection ● Check the ethernet connection (N4000 snw1 and N7000 snw1 models) ● Check the wireless connection (N4000 snw1 and N7000 snw1 models) Check the USB connection Follow these steps to check the ethernet connection. 1. Check the ...
...Remove all other USB devices from working. ● Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and software. Disconnect any additional USB devices one of the following tasks depending on how the scanner is connected to the computer... about resolving connection issues. ● Check the USB connection ● Check the ethernet connection (N4000 snw1 and N7000 snw1 models) ● Check the wireless connection (N4000 snw1 and N7000 snw1 models) Check the USB connection Follow these steps to check the ethernet connection. 1. Check the ...
User Guide
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...persists, there might be loose. Contact HP Support at: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ENWW Scanner operation problems.... 4. If the network has Internet access, try accessing other wireless networks, and some Bluetooth devices. ● Verify that the scan driver is installed on the computer. ● Verify that the computer and scanner connect to the Internet over a wireless connection. ● Verify...
...persists, there might be loose. Contact HP Support at: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ENWW Scanner operation problems.... 4. If the network has Internet access, try accessing other wireless networks, and some Bluetooth devices. ● Verify that the scan driver is installed on the computer. ● Verify that the computer and scanner connect to the Internet over a wireless connection. ● Verify...
User Guide
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...Open Windows Explorer. Press the Enter key. Get 24-hour Internet support, and download software utilities, drivers, and electronic information Order additional HP service or maintenance agreements Where to get Country/region phone numbers are on the flyer that the ... 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ● N7000 snw1 models: www.hp.com/support/ sjflown7000snw1 www.hp.com/support ENWW Additional troubleshooting ...
...Open Windows Explorer. Press the Enter key. Get 24-hour Internet support, and download software utilities, drivers, and electronic information Order additional HP service or maintenance agreements Where to get Country/region phone numbers are on the flyer that the ... 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ● N7000 snw1 models: www.hp.com/support/ sjflown7000snw1 www.hp.com/support ENWW Additional troubleshooting ...