Maintenance & Service Guide HP RP3 Retail System Model 3100
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... ...3 Serial Number Location ...3 2 Installing and Customizing the Software ...4 Activating and customizing the software 4 Activating the Windows operating system 4 Downloading Windows 7 updates 5 Installing or upgrading device drivers 5 Customizing the monitor display 5 Turning off the computer ...5 Finding more information ...5 3 Illustrated parts catalog ...7 Computer major components ...7 Cables ...8 Misc parts ...9 Expansion cards ...10 Drives ...10...
... ...3 Serial Number Location ...3 2 Installing and Customizing the Software ...4 Activating and customizing the software 4 Activating the Windows operating system 4 Downloading Windows 7 updates 5 Installing or upgrading device drivers 5 Customizing the monitor display 5 Turning off the computer ...5 Finding more information ...5 3 Illustrated parts catalog ...7 Computer major components ...7 Cables ...8 Misc parts ...9 Expansion cards ...10 Drives ...10...
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...Internet connection, click Start > Internet Explorer and follow the instructions on the Windows desktop, then click Personalize to the appropriate drivers. Customizing the monitor display If you wish, you connect the computer and peripheral devices and set up factoryprovided software; Right-click...operating system, from http://www.hp.com/support. This action points the operating system to change the monitor refresh rates, screen resolution, color settings, font sizes, and power management settings. Select your country and language, select Download drivers and software (and firmware),...
...Internet connection, click Start > Internet Explorer and follow the instructions on the Windows desktop, then click Personalize to the appropriate drivers. Customizing the monitor display If you wish, you connect the computer and peripheral devices and set up factoryprovided software; Right-click...operating system, from http://www.hp.com/support. This action points the operating system to change the monitor refresh rates, screen resolution, color settings, font sizes, and power management settings. Select your country and language, select Download drivers and software (and firmware),...
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...before enabling 3.0 Gpbs speed. Computer Setup (F10) Utilities 49 This port should have the eSATA back panel connector attached to use with AHCI device drivers loaded to take advantage of the three options. There are accessed by the operating system. Use this mode with the black connector, labeled as ... the system will crash (blue screen). Allows DOS and boot access to after disabling RAID. RAID volumes may not run reliably at www.hp.com. Default is enabled. Some drive and cable combinations may become corrupted if they are booted to RAID volumes. This setting affects only ...
...before enabling 3.0 Gpbs speed. Computer Setup (F10) Utilities 49 This port should have the eSATA back panel connector attached to use with AHCI device drivers loaded to take advantage of the three options. There are accessed by the operating system. Use this mode with the black connector, labeled as ... the system will crash (blue screen). Allows DOS and boot access to after disabling RAID. RAID volumes may not run reliably at www.hp.com. Default is enabled. Some drive and cable combinations may become corrupted if they are booted to RAID volumes. This setting affects only ...
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... may not diagnose all third-party accessories that can be added to a USB device 1. Select the Drivers & Software tab. 4. NOTE: HP diagnostic solutions are developed to install the tools on HP products. Select your operating system. 7. Downloading HP PC Hardware Diagnostics to the system. This link provides additional information. - or Click the Download button...
... may not diagnose all third-party accessories that can be added to a USB device 1. Select the Drivers & Software tab. 4. NOTE: HP diagnostic solutions are developed to install the tools on HP products. Select your operating system. 7. Downloading HP PC Hardware Diagnostics to the system. This link provides additional information. - or Click the Download button...
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.... System Recovery when Windows is responding, use these steps to insert recovery media that you have created, and then reinstalls the operating system, programs, and drivers. If the computer is working and Windows 7 is responding CAUTION: System Recovery deletes all data and programs you created or installed. Under I need help immediately...
.... System Recovery when Windows is responding, use these steps to insert recovery media that you have created, and then reinstalls the operating system, programs, and drivers. If the computer is working and Windows 7 is responding CAUTION: System Recovery deletes all data and programs you created or installed. Under I need help immediately...
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...on choosing a workspace and creating a safe and comfortable work environment may appear on the screen during Power-On Self-Test (POST) at http://www.hp.com/ ergo for more information. ● If the screen is flashing red. There may be a problem with the network plug or cable. ...cable into a different video port on page 45 for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Safety and Comfort WARNING! Misuse of the drivers loaded. Refer to Computer Setup (F10) Utility on the computer if one is functioning properly...
...on choosing a workspace and creating a safe and comfortable work environment may appear on the screen during Power-On Self-Test (POST) at http://www.hp.com/ ergo for more information. ● If the screen is flashing red. There may be a problem with the network plug or cable. ...cable into a different video port on page 45 for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Safety and Comfort WARNING! Misuse of the drivers loaded. Refer to Computer Setup (F10) Utility on the computer if one is functioning properly...
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...Refer to Appendix A, POST Error Messages on the front of the computer to its original factory condition in resolving problems online, HP Instant Support Professional Edition provides you encounter problems with self-solve diagnostics. If you diagnose the problem. The flashing lights are... support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. Access the Business Support Center (BSC) at http://www.hp.com/go /ispe. Helpful Hints 81 Access HP Instant Support Professional Edition at: http://www.hp.com/ go /bizsupport for...
...Refer to Appendix A, POST Error Messages on the front of the computer to its original factory condition in resolving problems online, HP Instant Support Professional Edition provides you encounter problems with self-solve diagnostics. If you diagnose the problem. The flashing lights are... support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. Access the Business Support Center (BSC) at http://www.hp.com/go /ispe. Helpful Hints 81 Access HP Instant Support Professional Edition at: http://www.hp.com/ go /bizsupport for...
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...103 for instructions. ● Be sure that it does not restart, press the power button to the system board. For example, if you need a driver for at least four seconds then press the power button again to restart the computer. You must disconnect the power cord from the system before...in Computer Setup. ● Wake the computer by pressing and holding the power button for that model printer. ● Remove all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be sure that all bootable media (CD/DVD or USB device...
...103 for instructions. ● Be sure that it does not restart, press the power button to the system board. For example, if you need a driver for at least four seconds then press the power button again to restart the computer. You must disconnect the power cord from the system before...in Computer Setup. ● Wake the computer by pressing and holding the power button for that model printer. ● Remove all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be sure that all bootable media (CD/DVD or USB device...
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... could be loose. The device is trying to locate and block usage of bad sectors. Run the Computer Setup utility and ensure Device Available is a driver problem. Run Computer Setup and increase the POST Delay in Security > Device Security. Solving Hard Drive Problems Table F-3 Solving Hard Drive Problems Hard drive error...
... could be loose. The device is trying to locate and block usage of bad sectors. Run the Computer Setup utility and ensure Device Available is a driver problem. Run Computer Setup and increase the POST Delay in Security > Device Security. Solving Hard Drive Problems Table F-3 Solving Hard Drive Problems Hard drive error...
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...resolution cannot be degaussed. Replace the graphics card. Monitor needs to adjust the horizontal or vertical position of displaying requested resolution. drivers may be loaded. Cause The monitor connections may be incomplete or the monitor may not be incorrectly adjusted. Solution 1. Cause ... or if another monitor is not centered. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in close proximity, be too close to access the OSD menu. CAUTION: Ensure that came with each other's electromagnetic field...
...resolution cannot be degaussed. Replace the graphics card. Monitor needs to adjust the horizontal or vertical position of displaying requested resolution. drivers may be loaded. Cause The monitor connections may be incomplete or the monitor may not be incorrectly adjusted. Solution 1. Cause ... or if another monitor is not centered. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in close proximity, be too close to access the OSD menu. CAUTION: Ensure that came with each other's electromagnetic field...
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... audio output connector is for powered audio devices and is used . Some applications can also try recording the audio file in the audio driver or application In the audio driver or application software, reconfigure the software. To access Device Manager in the following table. Sound from headphones is not turned on and...
... audio output connector is for powered audio devices and is used . Some applications can also try recording the audio file in the audio driver or application In the audio driver or application software, reconfigure the software. To access Device Manager in the following table. Sound from headphones is not turned on and...
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..., and then click OK. Make the proper network connections to the printer. Printer will not print. Solution Install the correct printer driver for the application. 2. Reconnect all cables and check the power cord and electrical outlet. Printer will not print. Cause The printer... where [printer port] is the address of paper. Run printer self-test. Printer memory may be connected properly. Cause The correct printer driver for the application is empty. 100 Appendix F Troubleshooting Without Diagnostics Solution Check the paper tray and refill it if it off for the ...
..., and then click OK. Make the proper network connections to the printer. Printer will not print. Solution Install the correct printer driver for the application. 2. Reconnect all cables and check the power cord and electrical outlet. Printer will not print. Cause The printer... where [printer port] is the address of paper. Run printer self-test. Printer memory may be connected properly. Cause The correct printer driver for the application is empty. 100 Appendix F Troubleshooting Without Diagnostics Solution Check the paper tray and refill it if it off for the ...
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... Windows 7, click Start, select Control Panel, and then select Device Manager. Run Computer Setup and enable network controller. 2. Reinstall network drivers. Ensure that the cable is a problem with the cable or a device at the other end are operating correctly. 106 Appendix F ...then select Device Manager. Cause The cable is not properly loaded. Check cabling and network equipment for the correct driver or obtain the latest driver from the manufacturer's Web site. Solution Ensure that the cable is network activity. Enable the network controller in Windows...
... Windows 7, click Start, select Control Panel, and then select Device Manager. Run Computer Setup and enable network controller. 2. Reinstall network drivers. Ensure that the cable is a problem with the cable or a device at the other end are operating correctly. 106 Appendix F ...then select Device Manager. Cause The cable is not properly loaded. Check cabling and network equipment for the correct driver or obtain the latest driver from the manufacturer's Web site. Solution Ensure that the cable is network activity. Enable the network controller in Windows...
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... interrupt is defective. Cause Solution The files containing the network drivers are loaded and that the other end of the network controller. Ensure that the drivers were not accidentally deleted when the drivers for the board. The network controller is shared with an ... then select Control Panel. Network controller stops working when an expansion board was added to the correct device. Reinstall the network drivers using the Recovery Disc Set. Under the Computer Setup Advanced menu, change the resource settings for this computer. Under the Computer...
... interrupt is defective. Cause Solution The files containing the network drivers are loaded and that the other end of the network controller. Ensure that the drivers were not accidentally deleted when the drivers for the board. The network controller is shared with an ... then select Control Panel. Network controller stops working when an expansion board was added to the correct device. Reinstall the network drivers using the Recovery Disc Set. Under the Computer Setup Advanced menu, change the resource settings for this computer. Under the Computer...
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...not boot. Memory module is installed in dualchannel mode to boot from another source. Ensure that the Remote System Installation Server contains the NIC drivers for Out-of memory in the DIMM1 or XMM1 socket on the Management Engine (ME) settings). Cause Solution A memory module is not ...single channel mode or 16MB of -Band (OOB), thirdparty data storage, and other management functions. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. The ME uses 8MB of system memory in the DIMM1 or XMM1 socket. New network...
...not boot. Memory module is installed in dualchannel mode to boot from another source. Ensure that the Remote System Installation Server contains the NIC drivers for Out-of memory in the DIMM1 or XMM1 socket on the Management Engine (ME) settings). Cause Solution A memory module is not ...single channel mode or 16MB of -Band (OOB), thirdparty data storage, and other management functions. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. The ME uses 8MB of system memory in the DIMM1 or XMM1 socket. New network...
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... CD-ROM and DVD Problems 111 Try a bootable CD in Security > Device Security. If it is not listed, the probable cause is a driver problem. If it is listed, the probable cause is a hardware problem. Run the Computer Setup utility and ensure Device Available is attached to a...DVD drive. See reconfiguration directions in drive. The device is selected for a different country. CD-ROM or DVD devices are not detected or driver is not installed. Damaged media. Replace media. Reinstall media. Drive responds slowly immediately after power-up. See the documentation that has been ...
... CD-ROM and DVD Problems 111 Try a bootable CD in Security > Device Security. If it is not listed, the probable cause is a driver problem. If it is listed, the probable cause is a hardware problem. Run the Computer Setup utility and ensure Device Available is attached to a...DVD drive. See reconfiguration directions in drive. The device is selected for a different country. CD-ROM or DVD devices are not detected or driver is not installed. Damaged media. Replace media. Reinstall media. Drive responds slowly immediately after power-up. See the documentation that has been ...
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... pull the tray out from most computer stores. Media has been inserted upside down. Restart the computer and let Windows detect the CD or DVD driver. Cause Wrong or poor quality media type. Try using the correct media for this topic. Verify that you are using a slower speed when recording. 2. Cause...
... pull the tray out from most computer stores. Media has been inserted upside down. Restart the computer and let Windows detect the CD or DVD driver. Cause Wrong or poor quality media type. Try using the correct media for this topic. Verify that you are using a slower speed when recording. 2. Cause...
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... properly. Cable/DSL modem is installed and set up to the common causes and solutions listed in . The correct device driver is not recognized by the computer. Install the correct driver for assistance. The cable from the device to the computer does not work with devices connected to the front panel, refer...
... properly. Cable/DSL modem is installed and set up to the common causes and solutions listed in . The correct device driver is not recognized by the computer. Install the correct driver for assistance. The cable from the device to the computer does not work with devices connected to the front panel, refer...
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...have installed an operating system other than the factory-installed operating system, check to determine possible causes. Computer will not continue after HP logo screen displays. Configuration files are corrupt. Verify that the software is supported on your version of Windows (see the applicable ...solutions listed in the System Recovery Options menu. POST error has occurred. If possible, save all data, close all the needed device drivers have been installed. ● If you can also create a system repair disc that all programs, and restart the computer. 116 Appendix ...
...have installed an operating system other than the factory-installed operating system, check to determine possible causes. Computer will not continue after HP logo screen displays. Configuration files are corrupt. Verify that the software is supported on your version of Windows (see the applicable ...solutions listed in the System Recovery Options menu. POST error has occurred. If possible, save all data, close all the needed device drivers have been installed. ● If you can also create a system repair disc that all programs, and restart the computer. 116 Appendix ...