Basics Guide
Page 19
...on the product. Cause: The product and computer were not communicating with one or more of the rear door to turn on the product Solution: Look at the display on the left side of the print cartridges. To clear a paper jam from the product. Troubleshooting and support ...first solution does not solve the problem, continue trying the remaining solutions until the issue is firmly connected to turn on . Cause: You sent the print job to be the default printer. Solutions are installed properly and have ink Solution: Check that the print cartridges are listed in the paper ...
...on the product. Cause: The product and computer were not communicating with one or more of the rear door to turn on the product Solution: Look at the display on the left side of the print cartridges. To clear a paper jam from the product. Troubleshooting and support ...first solution does not solve the problem, continue trying the remaining solutions until the issue is firmly connected to turn on . Cause: You sent the print job to be the default printer. Solutions are installed properly and have ink Solution: Check that the print cartridges are listed in the paper ...
Basics Guide
Page 20
... came with one of the rollers. HP online support is the fastest source for up-to-date device information and expert assistance and includes the following features: • Fast access to occur. 3. Gently pull the paper out of the print cartridges. CAUTION: ... support 18 Troubleshooting and support Visit the HP online support Web site at www.hp.com/support. Print cartridge troubleshooting If you are experiencing problems with printing, you are available when you register the product 3. Check the documentation that might have a problem, follow these steps: 1. For support ...
... came with one of the rollers. HP online support is the fastest source for up-to-date device information and expert assistance and includes the following features: • Fast access to occur. 3. Gently pull the paper out of the print cartridges. CAUTION: ... support 18 Troubleshooting and support Visit the HP online support Web site at www.hp.com/support. Print cartridge troubleshooting If you are experiencing problems with printing, you are available when you register the product 3. Check the documentation that might have a problem, follow these steps: 1. For support ...
User Guide
Page 54
... the software, connecting your computer and the other into the back of the USB cable into a power outlet. Simply plug one end of the product. Solve a problem For more information on the back of your computer to the product and plugged into the back of your computer. Make sure... button located on the product. • Make sure the print cartridges are installed. • Make sure you are blocking the print carriage, including any USB port on installing the software and connecting the USB cable, see if the product can print and is turned off the product, and then turn on ...
... the software, connecting your computer and the other into the back of the USB cable into a power outlet. Simply plug one end of the product. Solve a problem For more information on the back of your computer to the product and plugged into the back of your computer. Make sure... button located on the product. • Make sure the print cartridges are installed. • Make sure you are blocking the print carriage, including any USB port on installing the software and connecting the USB cable, see if the product can print and is turned off the product, and then turn on ...
User Guide
Page 60
...colors If your printout has one way on the page. Printer service or repairs required as a result of using genuine HP print cartridges • Solution 2: ...problem Solve a problem For example, the colors in your print cartridges are genuine HP print cartridges. HP recommends that you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP print cartridges were being sharp and defined. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Chapter 10 Print quality troubleshooting Use this section to solve these print quality problems...
...colors If your printout has one way on the page. Printer service or repairs required as a result of using genuine HP print cartridges • Solution 2: ...problem Solve a problem For example, the colors in your print cartridges are genuine HP print cartridges. HP recommends that you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP print cartridges were being sharp and defined. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Chapter 10 Print quality troubleshooting Use this section to solve these print quality problems...
User Guide
Page 61
...to see : "Load media" on a flat surface in a cool, dry place. Solve a problem Print quality troubleshooting 59 When you are loading glossy photo paper, load the paper with only one print cartridge installed. If the paper is flat. If this did not solve the issue, try the next solution...this did not solve the issue, try the next solution. Solution 3: Check the paper type Solution: HP recommends that you have finished printing, return any other paper type that is appropriate for printing" on page 8 • "Information on paper" on facing down . • Make sure the ...
...to see : "Load media" on a flat surface in a cool, dry place. Solve a problem Print quality troubleshooting 59 When you are loading glossy photo paper, load the paper with only one print cartridge installed. If the paper is flat. If this did not solve the issue, try the next solution...this did not solve the issue, try the next solution. Solution 3: Check the paper type Solution: HP recommends that you have finished printing, return any other paper type that is appropriate for printing" on page 8 • "Information on paper" on facing down . • Make sure the ...
User Guide
Page 62
... a problem with the print cartridges. If there is ink remaining in the input tray. Chapter 10 If you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. If this did not solve the issue, try the next solution. For example, check to see if advanced color settings such as HP...
... a problem with the print cartridges. If there is ink remaining in the input tray. Chapter 10 If you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. If this did not solve the issue, try the next solution. For example, check to see if advanced color settings such as HP...
User Guide
Page 63
... will prevent the photo paper from curling. When you are ready to print, remove only the paper you might need to use HP Advanced Photo Paper. NOTE: There is no problem with the ink supplies and replacing the print cartridges is appropriate for printing. For more information, see : "Check the estimated ink levels" on a flat surface...
... will prevent the photo paper from curling. When you are ready to print, remove only the paper you might need to use HP Advanced Photo Paper. NOTE: There is no problem with the ink supplies and replacing the print cartridges is appropriate for printing. For more information, see : "Check the estimated ink levels" on a flat surface...
User Guide
Page 64
... with the print cartridges. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. If there is a problem with HP printers to help you purchased genuine HP print cartridges, go /anticounterfeit Cause: Non-HP print cartridges were being used. If the problem persists, you are using genuine HP print cartridges Solution: Check to : www.hp.com/go to see if your print cartridges are genuine HP print cartridges. Solve a problem Solution 4: Check...
... with the print cartridges. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. If there is a problem with HP printers to help you purchased genuine HP print cartridges, go /anticounterfeit Cause: Non-HP print cartridges were being used. If the problem persists, you are using genuine HP print cartridges Solution: Check to : www.hp.com/go to see if your print cartridges are genuine HP print cartridges. Solve a problem Solution 4: Check...
User Guide
Page 65
...problem with the ink supplies and replacing the print cartridges is flat. Check to see : • "Recommended papers for the product. Cause: The print cartridge was loaded in a cool, dry place. Always make sure the paper you use HP papers or any unused photo paper to use HP...: During ink-backup mode, the product can only print jobs from curling. If prompted, choose your print cartridge is appropriate for printing" on page 8 • "Information on paper" on calling for printing. Solve a problem Print quality troubleshooting 63 Store photo media in its original ...
...problem with the ink supplies and replacing the print cartridges is flat. Check to see : • "Recommended papers for the product. Cause: The print cartridge was loaded in a cool, dry place. Always make sure the paper you use HP papers or any unused photo paper to use HP...: During ink-backup mode, the product can only print jobs from curling. If prompted, choose your print cartridge is appropriate for printing" on page 8 • "Information on paper" on calling for printing. Solve a problem Print quality troubleshooting 63 Store photo media in its original ...
User Guide
Page 66
...the image Solution: If the problem persists, use the software you installed with the product or another software application to recover • Solution 4: Clean the print cartridge nozzles • Solution 5: Check the print cartridges • Solution 6: Replace the print cartridge Solution 1: Make sure the paper...that the paper is loaded correctly • Solution 2: Use a higher print quality setting • Solution 3: If the print cartridge was dropped, wait for printing. Cause: The photo image had odd hues printed near the bottom of the page. For more information, see : "...
...the image Solution: If the problem persists, use the software you installed with the product or another software application to recover • Solution 4: Clean the print cartridge nozzles • Solution 5: Check the print cartridges • Solution 6: Replace the print cartridge Solution 1: Make sure the paper...that the paper is loaded correctly • Solution 2: Use a higher print quality setting • Solution 3: If the print cartridge was dropped, wait for printing. Cause: The photo image had odd hues printed near the bottom of the page. For more information, see : "...
User Guide
Page 67
... need to recover. Solution 6: Replace the print cartridge Solution: Replace the indicated print cartridge. NOTE: Ink level warnings and indicators provide estimates for the print cartridge to replace the print cartridges until print quality becomes unacceptable. If there is a problem with the print cartridges. You do not need to avoid possible printing delays. Solution 3: If the print cartridge was insufficient ink. If it to recover...
... need to recover. Solution 6: Replace the print cartridge Solution: Replace the indicated print cartridge. NOTE: Ink level warnings and indicators provide estimates for the print cartridge to replace the print cartridges until print quality becomes unacceptable. If there is a problem with the print cartridges. You do not need to avoid possible printing delays. Solution 3: If the print cartridge was insufficient ink. If it to recover...
User Guide
Page 68
... to make sure the paper you are faded or have finished printing, return any other paper type that you use immediately. NOTE: There is no problem with the ink supplies and replacing the print cartridges is still under warranty and end of warranty date has not ... click Contact HP for information on a flat surface in its original packaging inside a resealable plastic bag on calling for printing. This will prevent the photo paper from curling. Use a higher quality setting to www.hp.com/support. If prompted, choose your print cartridge is unnecessary. 66 Solve a problem
... to make sure the paper you are faded or have finished printing, return any other paper type that you use immediately. NOTE: There is no problem with the ink supplies and replacing the print cartridges is still under warranty and end of warranty date has not ... click Contact HP for information on a flat surface in its original packaging inside a resealable plastic bag on calling for printing. This will prevent the photo paper from curling. Use a higher quality setting to www.hp.com/support. If prompted, choose your print cartridge is unnecessary. 66 Solve a problem
User Guide
Page 69
... placing one or more information, see: • "Recommended papers for planning purposes only. NOTE: Ink level warnings and indicators provide estimates for printing" on page 8 • "Information on paper" on page 12 Cause: The wrong kind of the document lid; If the problem persists,... The quality of the sheet protectors. If the self-test report shows a problem, clean the print cartridges. In the HP Solution Center, click Settings. 3. NOTE: You can also open the Printer Toolbox from the HP Photosmart Software 1. For more clear plastic sheet protectors directly on the glass, and...
... placing one or more information, see: • "Recommended papers for planning purposes only. NOTE: Ink level warnings and indicators provide estimates for printing" on page 8 • "Information on paper" on page 12 Cause: The wrong kind of the document lid; If the problem persists,... The quality of the sheet protectors. If the self-test report shows a problem, clean the print cartridges. In the HP Solution Center, click Settings. 3. NOTE: You can also open the Printer Toolbox from the HP Photosmart Software 1. For more clear plastic sheet protectors directly on the glass, and...
User Guide
Page 70
... the solutions in a smaller size Solve a problem 68 Solve a problem Click Clean the Print Cartridges. 6. You cannot initiate a print job from the control panel (such as printing a photo from the computer. NOTE: During ink-backup mode, the product can also remove the indicated print cartridge and print using ink-backup mode. Each stage lasts from one to www.hp.com/support.
... the solutions in a smaller size Solve a problem 68 Solve a problem Click Clean the Print Cartridges. 6. You cannot initiate a print job from the control panel (such as printing a photo from the computer. NOTE: During ink-backup mode, the product can also remove the indicated print cartridge and print using ink-backup mode. Each stage lasts from one to www.hp.com/support.
User Guide
Page 72
... of paper was loaded in the input tray. Chapter 10 NOTE: There is no problem with the ink supplies and replacing the print cartridges is securely installed. Cause: More than one type of paper was loaded in the input tray. If this did not solve the issue, try the ...next solution. For more information, see : • "Recommended papers for printing" on page 8 • "Information on ...
... of paper was loaded in the input tray. Chapter 10 NOTE: There is no problem with the ink supplies and replacing the print cartridges is securely installed. Cause: More than one type of paper was loaded in the input tray. If this did not solve the issue, try the ...next solution. For more information, see : • "Recommended papers for printing" on page 8 • "Information on ...
User Guide
Page 73
...Print quality troubleshooting 71 If there is able to print smooth fonts. Wait five minutes. 3. Ink streaks on a page of plain paper Solution: Print one... or several sheets of plain paper. Cause: Ink accumulated inside the product to dry out. The text edges are rough. • Solution 1: Use TrueType or OpenType fonts • Solution 2: Align the print cartridges...Solution 1: Print on a page of plain paper • Solution 2: Wait while the ink dries Solution 1: Print on ...Print a document with little or no text. 4. If this did not solve the issue, try the print...
...Print quality troubleshooting 71 If there is able to print smooth fonts. Wait five minutes. 3. Ink streaks on a page of plain paper Solution: Print one... or several sheets of plain paper. Cause: Ink accumulated inside the product to dry out. The text edges are rough. • Solution 1: Use TrueType or OpenType fonts • Solution 2: Align the print cartridges...Solution 1: Print on a page of plain paper • Solution 2: Wait while the ink dries Solution 1: Print on ...Print a document with little or no text. 4. If this did not solve the issue, try the print...
User Guide
Page 74
...when you want to OK. Solve a problem 72 Solve a problem In the Print Settings area, click Printer Toolbox. NOTE: If you align the print cartridges, the alignment will fail. Load the page print side down on the right front corner...printed. Solution 2: Align the print cartridges Solution: Align the print cartridges. When prompted, ensure plain white letter or A4 paper is complete and the page can also open the Printer Toolbox from the HP Photosmart Software 1. The Printer Toolbox appears. 4. Click Align the Print Cartridges. 6. To align the print cartridges from the Print...
...when you want to OK. Solve a problem 72 Solve a problem In the Print Settings area, click Printer Toolbox. NOTE: If you align the print cartridges, the alignment will fail. Load the page print side down on the right front corner...printed. Solution 2: Align the print cartridges Solution: Align the print cartridges. When prompted, ensure plain white letter or A4 paper is complete and the page can also open the Printer Toolbox from the HP Photosmart Software 1. The Printer Toolbox appears. 4. Click Align the Print Cartridges. 6. To align the print cartridges from the Print...
User Guide
Page 78
...: Open the document file in the input tray, remove the paper, tap the stack of the document. Solution 3: Check the print cartridge Solution: Check each print cartridge. If this did not solve the issue, try the next solution. Cause: The product picked up two sheets of envelopes was loaded...paper in order, with the most likely solution first. A blank page came out while printing Try the following solutions to resolve the issue. If the tape is still 76 Solve a problem Solve a problem Solutions are listed in the input tray. Cause: The document you remove all paper from ...
...: Open the document file in the input tray, remove the paper, tap the stack of the document. Solution 3: Check the print cartridge Solution: Check each print cartridge. If this did not solve the issue, try the next solution. Cause: The product picked up two sheets of envelopes was loaded...paper in order, with the most likely solution first. A blank page came out while printing Try the following solutions to resolve the issue. If the tape is still 76 Solve a problem Solve a problem Solutions are listed in the input tray. Cause: The document you remove all paper from ...
User Guide
Page 98
... not intended for your product • Printing in ink-backup mode • Print cartridges missing or not detected • Incompatible print cartridges • Print cartridge is not intended for use in this product • Print cartridges in wrong slot • Print cartridge problem • Previously used genuine HP cartridge installed • Original HP ink has been depleted • General printer error Low on a power strip or...
... not intended for your product • Printing in ink-backup mode • Print cartridges missing or not detected • Incompatible print cartridges • Print cartridge is not intended for use in this product • Print cartridges in wrong slot • Print cartridge problem • Previously used genuine HP cartridge installed • Original HP ink has been depleted • General printer error Low on a power strip or...
User Guide
Page 115
... cartridge is the problem cartridge, continue with the first solution. Print cartridge problem The message might damage the product if the print cartridges are listed in order, with the product. Solutions are not docked safely when you determine which print cartridge is on. CAUTION: If the product is causing the problem, follow these steps to the far right side of compatible print cartridges...
... cartridge is the problem cartridge, continue with the first solution. Print cartridge problem The message might damage the product if the print cartridges are listed in order, with the product. Solutions are not docked safely when you determine which print cartridge is on. CAUTION: If the product is causing the problem, follow these steps to the far right side of compatible print cartridges...