Resolving Start Up and No Boot Problems Checklist
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... devices and remove all temporary setting before troubleshooting the problem. 1. Reconnect the AC power adapter (do not glow, display is black, no power available to the notebook. Check AC adapter wiring and power connection to purchase a replacement battery or AC adapter. Symptom 1: LED lights do not connect the battery), press the Power button and look for the LEDs to enter Windows Advanced Boot Options, and select Repair Computer option, or enter Safe Mode and run Memory Test and Hard Drive Test. If possible, turn on power...
... devices and remove all temporary setting before troubleshooting the problem. 1. Reconnect the AC power adapter (do not glow, display is black, no power available to the notebook. Check AC adapter wiring and power connection to purchase a replacement battery or AC adapter. Symptom 1: LED lights do not connect the battery), press the Power button and look for the LEDs to enter Windows Advanced Boot Options, and select Repair Computer option, or enter Safe Mode and run Memory Test and Hard Drive Test. If possible, turn on power...
Resolving Start Up and No Boot Problems Checklist
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... recently installed programs. Select Boot into Windows normally, you can boot to BIOS, use recovery disk to recover the computer to run diagnostic Memory test and Hard Drive test. If possible, turn on power, press F10 to enter BIOS mode, and run memory and hard drive tests. Note: All programs and data are destroyed during startup or boot Search www.microsoft.com for terms in error message. Search www.hp...
... recently installed programs. Select Boot into Windows normally, you can boot to BIOS, use recovery disk to recover the computer to run diagnostic Memory test and Hard Drive test. If possible, turn on power, press F10 to enter BIOS mode, and run memory and hard drive tests. Note: All programs and data are destroyed during startup or boot Search www.microsoft.com for terms in error message. Search www.hp...
HP Limited Warranty and Techincal Support - 3-year - North America
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... you for replacement. If you request that part directly to drivers and product documentation: Find original product drivers, latest updates and software fixes, Limited Warranty information, and product documentation. Open an online service event with an HP Support Specialist: If you will help sources to meet your needs: Access to you are designed with your choice. A technical support specialist will be 6 Notebook Documentation...
... you for replacement. If you request that part directly to drivers and product documentation: Find original product drivers, latest updates and software fixes, Limited Warranty information, and product documentation. Open an online service event with an HP Support Specialist: If you will help sources to meet your needs: Access to you are designed with your choice. A technical support specialist will be 6 Notebook Documentation...
HP Limited Warranty and Technical Support - 90 day - North America
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... that HP replace these parts, you will help sources to meet your needs: Access to allow for warranty repair. NOTE: If you have an issue with many customer self-repair (CSR) parts to minimize repair time and to drivers and product documentation: Find original product drivers, latest updates and software fixes, Limited Warranty information, and product documentation. Open an online service event with an HP Support...
... that HP replace these parts, you will help sources to meet your needs: Access to allow for warranty repair. NOTE: If you have an issue with many customer self-repair (CSR) parts to minimize repair time and to drivers and product documentation: Find original product drivers, latest updates and software fixes, Limited Warranty information, and product documentation. Open an online service event with an HP Support...
HP Limited Warranty and Technical Support 1-yr - North America
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... the repaired computer to the location of a CSR part, HP will ship that HP replace these parts, you will help sources to meet your choice. A technical support specialist will be accomplished by the use of your needs: Access to drivers and product documentation: Find original product drivers, latest updates and software fixes, Limited Warranty information, and product documentation. Open an online service event with an HP Support Specialist...
... the repaired computer to the location of a CSR part, HP will ship that HP replace these parts, you will help sources to meet your choice. A technical support specialist will be accomplished by the use of your needs: Access to drivers and product documentation: Find original product drivers, latest updates and software fixes, Limited Warranty information, and product documentation. Open an online service event with an HP Support Specialist...
HP Limited Worldwide Warranty and Technical Support 3-yr - North America
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... serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user replaceable HP or HP approved parts if available for defective products. Limited Warranty Period of the HP Hardware Product they are replacing...
... serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user replaceable HP or HP approved parts if available for defective products. Limited Warranty Period of the HP Hardware Product they are replacing...
HP Limited Worldwide Warranty and Technical Support 3-yr - North America
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... diagnostic procedures, installing additional software updates or patches, removing third-party options, and/or substituting options. Make periodic backup copies of warranty service listed below are not due to use available support technologies provided by HP while HP works on HP Hardware Products), you have purchased. Types of Hardware Warranty Service Listed below and any other storage devices as follows: Verify configurations, load most recent firmware, install software patches, run HP diagnostics and utilities. Implement...
... diagnostic procedures, installing additional software updates or patches, removing third-party options, and/or substituting options. Make periodic backup copies of warranty service listed below are not due to use available support technologies provided by HP while HP works on HP Hardware Products), you have purchased. Types of Hardware Warranty Service Listed below and any other storage devices as follows: Verify configurations, load most recent firmware, install software patches, run HP diagnostics and utilities. Implement...
HP Limited Worldwide Warranty and Technical Support 3-yr - North America
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... legible Maintain an environment consistent with product specifications and supported configurations Service Upgrades HP has a range of additional support and service coverage for ninety (90) days from HP via multiple contact methods, including electronic media and telephone, for your installation questions (how to, first steps, and prerequisites). Setting up and configuring the software and options supplied or purchased with : Answering your product...
... legible Maintain an environment consistent with product specifications and supported configurations Service Upgrades HP has a range of additional support and service coverage for ninety (90) days from HP via multiple contact methods, including electronic media and telephone, for your installation questions (how to, first steps, and prerequisites). Setting up and configuring the software and options supplied or purchased with : Answering your product...
Worldwide Limited Warranty and Technical Support-3YR - US
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... MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP products are manufactured using new materials or new and used materials equivalent to new. Spare parts may elect to give you with the HP branded product. All component parts or hardware products removed under this product will repair or replace...
... MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP products are manufactured using new materials or new and used materials equivalent to new. Spare parts may elect to give you with the HP branded product. All component parts or hardware products removed under this product will repair or replace...
Worldwide Waranty and Technical Support - HP - 90day - North America
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... replace these parts, you will ship that HP may reasonably request in attempting to resolve the problem using online chat or telephone. These parts are the types of warranty support service that may be accomplished by the use of a CSR part, HP will be charged for the travel and labor costs of Hardware Warranty Service Listed below and any HP Hardware Product for warranty support or repairs, back up your hard drive...
... replace these parts, you will ship that HP may reasonably request in attempting to resolve the problem using online chat or telephone. These parts are the types of warranty support service that may be accomplished by the use of a CSR part, HP will be charged for the travel and labor costs of Hardware Warranty Service Listed below and any HP Hardware Product for warranty support or repairs, back up your hard drive...
Worldwide Waranty and Technical Support - HP - 90day - North America
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... and network configuration. Interpreting system error messages. Isolating system problems to software usage problems. Obtaining HP Care Pack information or updates for your installation questions (how to the HP Care Pack lookup tool at http://www.hp.com/go to this will be specified in all countries. Service Upgrades HP has a range of additional support and service coverage for software supplied or purchased with HP Hardware...
... and network configuration. Interpreting system error messages. Isolating system problems to software usage problems. Obtaining HP Care Pack information or updates for your installation questions (how to the HP Care Pack lookup tool at http://www.hp.com/go to this will be specified in all countries. Service Upgrades HP has a range of additional support and service coverage for software supplied or purchased with HP Hardware...
HP Notebook Reference Guide - Windows 7
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... replace the battery or access components inside the computer ● When you are unable to a network domain, the button you click is lost when the computer shuts down. Select Start > Shut down. NOTE: If you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be unused and disconnected from external power and remove the battery. 18 Chapter 4 Power management...
... replace the battery or access components inside the computer ● When you are unable to a network domain, the button you click is lost when the computer shuts down. Select Start > Shut down. NOTE: If you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be unused and disconnected from external power and remove the battery. 18 Chapter 4 Power management...
HP Notebook Reference Guide - Windows 7
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... on battery power or on external power, or when the battery reaches a critical battery level. With the computer on, you stopped working. Power settings and timeouts can be changed using Power Options in the Sleep state, the computer initiates Hibernation. To exit Sleep: ● Briefly press the power button. ● If the display is initiated, the power lights blink and the screen clears. Your work is saved to memory, letting you must enter your Windows password before your work...
... on battery power or on external power, or when the battery reaches a critical battery level. With the computer on, you stopped working. Power settings and timeouts can be changed using Power Options in the Sleep state, the computer initiates Hibernation. To exit Sleep: ● Briefly press the power button. ● If the display is initiated, the power lights blink and the screen clears. Your work is saved to memory, letting you must enter your Windows password before your work...
HP Notebook Reference Guide - Windows 7
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... port to use the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with an adapter attached) ● External optical drive (CD, DVD, and Blu-ray) ● MultiBay device Using the expansion port (select models only) The expansion port connects the computer to an optional docking or expansion device, so that the device is unplugged. 1. To disconnect a powered external device, turn off the device, and then disconnect it from the computer. NOTE: HP external USB optical drives...
... port to use the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with an adapter attached) ● External optical drive (CD, DVD, and Blu-ray) ● MultiBay device Using the expansion port (select models only) The expansion port connects the computer to an optional docking or expansion device, so that the device is unplugged. 1. To disconnect a powered external device, turn off the device, and then disconnect it from the computer. NOTE: HP external USB optical drives...
HP Notebook Reference Guide - Windows 7
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... Disk Cleanup searches the hard drive for unnecessary files that the system can safely delete to free up disk space and help the computer to complete. Using HP ProtectSmart Hard Drive Protection (select models only) HP ProtectSmart Hard Drive Protection protects a hard drive by parking the drive and halting data requests under either of fragmented files, Disk Defragmenter may set it works without supervision. Using hard drives 37 NOTE: It is running utilities, or changing Windows settings...
... Disk Cleanup searches the hard drive for unnecessary files that the system can safely delete to free up disk space and help the computer to complete. Using HP ProtectSmart Hard Drive Protection (select models only) HP ProtectSmart Hard Drive Protection protects a hard drive by parking the drive and halting data requests under either of fragmented files, Disk Defragmenter may set it works without supervision. Using hard drives 37 NOTE: It is running utilities, or changing Windows settings...
HP Notebook Reference Guide - Windows 7
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... being locked out of the power-on password at the first password check before the "Press the ESC key for Startup Menu" message is entered. You can also use the same password for a Setup Utility (BIOS) feature and for a Windows security feature. For additional information about Windows passwords, such as it must be entered when you access Setup Utility (BIOS). Protects your Windows user or administrator password. Exit QuickLock by entering your information by displaying the operating...
... being locked out of the power-on password at the first password check before the "Press the ESC key for Startup Menu" message is entered. You can also use the same password for a Setup Utility (BIOS) feature and for a Windows security feature. For additional information about Windows passwords, such as it must be entered when you access Setup Utility (BIOS). Protects your Windows user or administrator password. Exit QuickLock by entering your information by displaying the operating...
HP Notebook Reference Guide - Windows 7
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... press enter. Start Setup Utility (BIOS). 2. Select the Main menu. Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. - Using Setup Utility (BIOS) 53 or - Displaying system information 1. Restoring factory settings in Setup Utility (BIOS) to select Exit > Exit Discarding Changes, and then press enter. Press f10 to enter Setup Utility (BIOS). Turn on -screen instructions. - Your changes go into effect when the computer restarts. Navigating and selecting in Setup Utility (BIOS) To navigate and select in Setup Utility (BIOS), follow...
... press enter. Start Setup Utility (BIOS). 2. Select the Main menu. Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. - Using Setup Utility (BIOS) 53 or - Displaying system information 1. Restoring factory settings in Setup Utility (BIOS) to select Exit > Exit Discarding Changes, and then press enter. Press f10 to enter Setup Utility (BIOS). Turn on -screen instructions. - Your changes go into effect when the computer restarts. Navigating and selecting in Setup Utility (BIOS) To navigate and select in Setup Utility (BIOS), follow...
HP Notebook Reference Guide - Windows 7
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... to locate the update later, after the download is connected to reliable external power using the AC adapter. If no instructions are displayed, follow these steps: a. Using the hard drive path you want to download. 3. Follow the on-screen instructions to download your hard drive that is later than the BIOS version currently installed on your hard drive where the BIOS update is downloaded. BIOS installation procedures vary. Using Setup Utility (BIOS) 55 Do not shut down the computer or initiate Sleep or...
... to locate the update later, after the download is connected to reliable external power using the AC adapter. If no instructions are displayed, follow these steps: a. Using the hard drive path you want to download. 3. Follow the on-screen instructions to download your hard drive that is later than the BIOS version currently installed on your hard drive where the BIOS update is downloaded. BIOS installation procedures vary. Using Setup Utility (BIOS) 55 Do not shut down the computer or initiate Sleep or...
HP Notebook Reference Guide - Windows 7
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...displaying remaining charge 23 disposing 25 low battery levels 23 replacing 25 storing 24 Battery Check 22 battery information, finding 22 battery power 22 battery temperature 24 BIOS determining version 54 downloading an update 55 updating 54 Bluetooth device 2, 8 buttons media 13 power 18 volume 14 C cables 1394 32 eSATA 33 USB 31 checking audio functions 14 computer, traveling 24, 57 configuring audio for HDMI 17 configuring ExpressCards 28 connecting to a wired network 8 connecting to an existing wireless network 4 Connection Manager 3 conservation, power 24 creating a wireless connection...
...displaying remaining charge 23 disposing 25 low battery levels 23 replacing 25 storing 24 Battery Check 22 battery information, finding 22 battery power 22 battery temperature 24 BIOS determining version 54 downloading an update 55 updating 54 Bluetooth device 2, 8 buttons media 13 power 18 volume 14 C cables 1394 32 eSATA 33 USB 31 checking audio functions 14 computer, traveling 24, 57 configuring audio for HDMI 17 configuring ExpressCards 28 connecting to a wired network 8 connecting to an existing wireless network 4 Connection Manager 3 conservation, power 24 creating a wireless connection...
HP Notebook Reference Guide - Windows 7
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...9 connecting a modem cable adapter 9 selecting a location setting 10 N network cable, connecting 11 network icon 2 O operating system controls 4 optical disc inserting 39 removing 40 optical drive 34 optional external devices, using 34 P passwords set in Setup Utility (BIOS) 45 set in Windows 45 ports DisplayPort 15 expansion 34 external monitor 15 HDMI 16 Intel Wireless Display 17 VGA 15 power battery 22 conserving 24 options 19 power button 18 power meter 20 power plans customizing 21 selecting 20 viewing current 20 power switch 18 power-on password creating 47 entering 47 managing 47 power...
...9 connecting a modem cable adapter 9 selecting a location setting 10 N network cable, connecting 11 network icon 2 O operating system controls 4 optical disc inserting 39 removing 40 optical drive 34 optional external devices, using 34 P passwords set in Setup Utility (BIOS) 45 set in Windows 45 ports DisplayPort 15 expansion 34 external monitor 15 HDMI 16 Intel Wireless Display 17 VGA 15 power battery 22 conserving 24 options 19 power button 18 power meter 20 power plans customizing 21 selecting 20 viewing current 20 power switch 18 power-on password creating 47 entering 47 managing 47 power...