Resolving Start Up and No Boot Problems Checklist
Page 1
... number of a disk drive and fan turning. Resolving Start Up and No Boot Problems Checklist Print and use recovery disk to recover the computer to help with diagnostics testing Contact HP for technical assistance. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for the sound of blinking LEDs or beeping tones to original condition. If computer does not start If LEDs do hard reset If memory or hard drive components were replaced...
... number of a disk drive and fan turning. Resolving Start Up and No Boot Problems Checklist Print and use recovery disk to recover the computer to help with diagnostics testing Contact HP for technical assistance. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for the sound of blinking LEDs or beeping tones to original condition. If computer does not start If LEDs do hard reset If memory or hard drive components were replaced...
Resolving Start Up and No Boot Problems Checklist
Page 2
... Run HP Support Assistant www.hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem...
... Run HP Support Assistant www.hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem...
HP Pavilion dm1 Notebook PC - Maintenance and Service Guide
Page 11
...) Memory Card Audio-in (stereo microphone)/Audio-out (stereo headphone) combo jack HDMI v.1.3 AC power RJ-45 (Ethernet, includes link and activity lights) USB v. 2.0 (3) VGA (Dsub 15-pin) supporting: ● 1920 x 1200 external resolution at 60 GHz ● 1600 × 1200 external resolution at 75 GHz TouchPad with TouchPad buttons Touch-sensitive controls Supports 2-way scroll with legend Taps enabled by default 65-W AC adapter 6-cell, 2.55-Ah (55-Wh) Li-ion battery Security cable slot Pre-installed...
...) Memory Card Audio-in (stereo microphone)/Audio-out (stereo headphone) combo jack HDMI v.1.3 AC power RJ-45 (Ethernet, includes link and activity lights) USB v. 2.0 (3) VGA (Dsub 15-pin) supporting: ● 1920 x 1200 external resolution at 60 GHz ● 1600 × 1200 external resolution at 75 GHz TouchPad with TouchPad buttons Touch-sensitive controls Supports 2-way scroll with legend Taps enabled by default 65-W AC adapter 6-cell, 2.55-Ah (55-Wh) Li-ion battery Security cable slot Pre-installed...
HP Pavilion dm1 Notebook PC - Maintenance and Service Guide
Page 26
... with WWAN ● E350 system board Spare part number 635314-001 639297-001 Webcam 635317-001 RJ-45 connector (includes cable) 636452-001 Fan (includes cable) 636453-001 Heat sink assembly (includes replacement thermal material) 635306-001 Base enclosure 635303-001 RTC battery 635310-001 6-cell, 2.55-Ah (55-Wh) Li-ion battery 628419-001 Hard drive (includes hard drive bracket): ● 750-GB...
... with WWAN ● E350 system board Spare part number 635314-001 639297-001 Webcam 635317-001 RJ-45 connector (includes cable) 636452-001 Fan (includes cable) 636453-001 Heat sink assembly (includes replacement thermal material) 635306-001 Base enclosure 635303-001 RTC battery 635310-001 6-cell, 2.55-Ah (55-Wh) Li-ion battery 628419-001 Hard drive (includes hard drive bracket): ● 750-GB...
HP Pavilion dm1 Notebook PC - Maintenance and Service Guide
Page 76
... Discarding Changes, and then press enter. Open Setup Utility by turning on or restarting the device, and then pressing f10 while the "F10 = BIOS Setup Options" message is displayed in Setup Utility Because Setup Utility is displayed in Setup Utility. Open Setup Utility by turning on or restarting the device, and then pressing f10 while the "F10 = BIOS Setup Options" message is not Windows based, it does not support the TouchPad. To save your change and exit Setup Utility, use the arrow keys to restore Setup Utility default settings.
... Discarding Changes, and then press enter. Open Setup Utility by turning on or restarting the device, and then pressing f10 while the "F10 = BIOS Setup Options" message is displayed in Setup Utility Because Setup Utility is displayed in Setup Utility. Open Setup Utility by turning on or restarting the device, and then pressing f10 while the "F10 = BIOS Setup Options" message is not Windows based, it does not support the TouchPad. To save your change and exit Setup Utility, use the arrow keys to restore Setup Utility default settings.
HP Pavilion dm1 Notebook PC - Maintenance and Service Guide
Page 84
... Start > All Programs > Recovery Manager > Recovery Media Creation. 2. CAUTION: HP Recovery Manager (partition, or discs/flash drive) restores only software that you have a recovery partition. To create a set of recovery discs or a recovery flash drive immediately after setting up the computer for the presence of recovery discs or a recovery flash drive: 1. Handle these discs or the flash drive after software setup. If you use an optional external optical drive (purchased separately) to a USB port on -screen instructions. 76 Chapter 7 Backup and recovery ENWW HP...
... Start > All Programs > Recovery Manager > Recovery Media Creation. 2. CAUTION: HP Recovery Manager (partition, or discs/flash drive) restores only software that you have a recovery partition. To create a set of recovery discs or a recovery flash drive immediately after setting up the computer for the presence of recovery discs or a recovery flash drive: 1. Handle these discs or the flash drive after software setup. If you use an optional external optical drive (purchased separately) to a USB port on -screen instructions. 76 Chapter 7 Backup and recovery ENWW HP...
HP Pavilion dm1 Notebook PC - Maintenance and Service Guide
Page 103
... feet locations 31 spare part number 31 computer specifications 71 connectors service considerations 25 cord, power 14 D Diagnostics menu 70 Digital Media Slot, identifying 9 diskette drive precautions 26 product description 2 display assembly removal 52 spare part number 17, 52 display component recycling 89 display specifications 72 displaying system information 68 drives preventing damage 26 drives, boot order 70 E earbuds 9 electrostatic discharge 27 esc key 8 Ethernet, product description 2 exiting the Setup Utility 69 external media cards, product description 3 external monitor port...
... feet locations 31 spare part number 31 computer specifications 71 connectors service considerations 25 cord, power 14 D Diagnostics menu 70 Digital Media Slot, identifying 9 diskette drive precautions 26 product description 2 display assembly removal 52 spare part number 17, 52 display component recycling 89 display specifications 72 displaying system information 68 drives preventing damage 26 drives, boot order 70 E earbuds 9 electrostatic discharge 27 esc key 8 Ethernet, product description 2 exiting the Setup Utility 69 external media cards, product description 3 external monitor port...
HP Pavilion dm1 Notebook PC - Maintenance and Service Guide
Page 104
... spare part number 17, 43 keys esc 8 fn 8 function 8 Windows applications 8 Windows logo 8 L language support 69 latches, battery release 12 left TouchPad button, identifying 5 lights caps lock 6 webcam 11 wireless 6 M Main menu 69 memory module product description 1 removal 41 spare part number 41 memory test 70 microphone (audio-in) jack 9 microphone jack pin assignments 83 microphone, product description 2 model name 1 monitor port pin assignments 84 monitor port, external 9 N navigating in the Setup Utility 68 network jack pin assignments 85 network jack, identifying 9 O operating system...
... spare part number 17, 43 keys esc 8 fn 8 function 8 Windows applications 8 Windows logo 8 L language support 69 latches, battery release 12 left TouchPad button, identifying 5 lights caps lock 6 webcam 11 wireless 6 M Main menu 69 memory module product description 1 removal 41 spare part number 41 memory test 70 microphone (audio-in) jack 9 microphone jack pin assignments 83 microphone, product description 2 model name 1 monitor port pin assignments 84 monitor port, external 9 N navigating in the Setup Utility 68 network jack pin assignments 85 network jack, identifying 9 O operating system...
Getting Started HP Notebook - Windows 7
Page 11
... Battery disposal information Proper workstation setup, posture, health, and work habits Electrical and mechanical safety information Select Start > Help and Support > User Guides. - or - HP Web site To access this Web site, go to help ● Software, driver, and BIOS (Setup Utility) updates ● Accessories available for the computer How to update the software Operating system information Software, driver, and BIOS updates Troubleshooting tools How to http://www.hp.com/ergo. Worldwide Telephone Numbers booklet HP support...
... Battery disposal information Proper workstation setup, posture, health, and work habits Electrical and mechanical safety information Select Start > Help and Support > User Guides. - or - HP Web site To access this Web site, go to help ● Software, driver, and BIOS (Setup Utility) updates ● Accessories available for the computer How to update the software Operating system information Software, driver, and BIOS updates Troubleshooting tools How to http://www.hp.com/ergo. Worldwide Telephone Numbers booklet HP support...
Getting Started HP Notebook - Windows 7
Page 36
... an audio CD, a DVD, or a BD. To establish a wireless connection, a wireless network must be set up or down using the external VGA video standard. To access Mouse Properties, select Start > Devices and Printers. For example, if a monitor is connected to the computer, fn+f4 alternates the screen image from computer display to monitor display to customize settings for pointing devices, such as button configuration, click speed, and pointer options. The fn+f4 hotkey can use an external USB mouse (purchased...
... an audio CD, a DVD, or a BD. To establish a wireless connection, a wireless network must be set up or down using the external VGA video standard. To access Mouse Properties, select Start > Devices and Printers. For example, if a monitor is connected to the computer, fn+f4 alternates the screen image from computer display to monitor display to customize settings for pointing devices, such as button configuration, click speed, and pointer options. The fn+f4 hotkey can use an external USB mouse (purchased...
Getting Started HP Notebook - Windows 7
Page 65
...display image, switching 28 drive light 11 E esc key, identifying 8 external monitor port, identifying 10 F f11 49 fn key, identifying function keys identifying 8 8, 27 H hard drive installing 38 removing 36 HDMI port, identifying 11 headphone (audio-out) jack 10 Help and Support hotkey 27 hotkeys adjusting volume 28 audio CD, DVD, or BD controls 28 decrease screen brightness 27 description 27 Help and Support 27 increase screen brightness 28 muting speaker sound 28 switching screen image 28 using 27 wireless 28 I input power 55 integrated webcam light, identifying 12 internal microphones...
...display image, switching 28 drive light 11 E esc key, identifying 8 external monitor port, identifying 10 F f11 49 fn key, identifying function keys identifying 8 8, 27 H hard drive installing 38 removing 36 HDMI port, identifying 11 headphone (audio-out) jack 10 Help and Support hotkey 27 hotkeys adjusting volume 28 audio CD, DVD, or BD controls 28 decrease screen brightness 27 description 27 Help and Support 27 increase screen brightness 28 muting speaker sound 28 switching screen image 28 using 27 wireless 28 I input power 55 integrated webcam light, identifying 12 internal microphones...
Getting Started HP Notebook - Windows 7
Page 66
... pointing devices, setting preferences 28 ports external monitor 10 HDMI 11 USB 10, 11 power button, identifying 7 power connector, identifying 11 power light, identifying 11 Product Key 54 product name and number, computer 54 Q QuickWeb configuring the network 20 control icons 17 disable 22 enable 22 Home Screen 16 LaunchBar icons 17 notification icons 18 setting up 15 starting 16 starting Windows 21 QuickWeb software 14 R recovering from the dedicated recovery partition 49 recovering from the recovery discs 50 recovery discs 48 Recovery Manager 49 recovery...
... pointing devices, setting preferences 28 ports external monitor 10 HDMI 11 USB 10, 11 power button, identifying 7 power connector, identifying 11 power light, identifying 11 Product Key 54 product name and number, computer 54 Q QuickWeb configuring the network 20 control icons 17 disable 22 enable 22 Home Screen 16 LaunchBar icons 17 notification icons 18 setting up 15 starting 16 starting Windows 21 QuickWeb software 14 R recovering from the dedicated recovery partition 49 recovering from the recovery discs 50 recovery discs 48 Recovery Manager 49 recovery...
HP Notebook Reference Guide - Windows 7
Page 30
The term power button is used throughout this guide to refer to a network domain, the button you are connecting an external hardware device that does not connect to use the preceding shutdown procedures, try the following conditions: ● When you need to replace the battery or access components inside the computer ● When you can shut down the computer under any of power controls. The Shut down command: NOTE...
The term power button is used throughout this guide to refer to a network domain, the button you are connecting an external hardware device that does not connect to use the preceding shutdown procedures, try the following conditions: ● When you need to replace the battery or access components inside the computer ● When you can shut down the computer under any of power controls. The Shut down command: NOTE...
HP Notebook Reference Guide - Windows 7
Page 34
... varies, depending on power management settings, programs running on the computer, display brightness, external devices connected to work properly. 2. NOTE: The computer must be connected to external power for maximizing battery discharge time: ● Lower the brightness on calibration, power management, and proper care and storage to see if they are functioning properly, and then reports the results of the taskbar. You can keep a battery in the computer...
... varies, depending on power management settings, programs running on the computer, display brightness, external devices connected to work properly. 2. NOTE: The computer must be connected to external power for maximizing battery discharge time: ● Lower the brightness on calibration, power management, and proper care and storage to see if they are functioning properly, and then reports the results of the taskbar. You can keep a battery in the computer...
HP Notebook Reference Guide - Windows 7
Page 38
... turn on. ● The display does not turn on, the AC adapter is reset when you switch from the computer. 3. Connect the AC adapter to continue using : ▲ Right-click on obtaining a replacement AC power adapter. Turn on the computer. ● If the power lights turn on. ● The power lights are off , the AC adapter is not functioning and should be necessary to close all programs before switching. Switching between graphics modes...
... turn on. ● The display does not turn on, the AC adapter is reset when you switch from the computer. 3. Connect the AC adapter to continue using : ▲ Right-click on obtaining a replacement AC power adapter. Turn on the computer. ● If the power lights turn on. ● The power lights are off , the AC adapter is not functioning and should be necessary to close all programs before switching. Switching between graphics modes...
HP Notebook Reference Guide - Windows 7
Page 49
... manufacturer's instructions. USB drives include the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with an adapter attached) ● External optical drive (CD, DVD, and Blu-ray) ● MultiBay device Using the expansion port (select models only) The expansion port connects the computer to a USB port on the device. NOTE: The computer has only one expansion port. To disconnect an unpowered external device, turn off and the AC power cord is unplugged. 1. Using optional external devices 39...
... manufacturer's instructions. USB drives include the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with an adapter attached) ● External optical drive (CD, DVD, and Blu-ray) ● MultiBay device Using the expansion port (select models only) The expansion port connects the computer to a USB port on the device. NOTE: The computer has only one expansion port. To disconnect an unpowered external device, turn off and the AC power cord is unplugged. 1. Using optional external devices 39...
HP Notebook Reference Guide - Windows 7
Page 52
... run Disk Cleanup: 1. Connect the computer to normal operation. Follow the on battery power. HP recommends defragmenting your hard drive and the number of fragmented files, Disk Defragmenter may set it works without supervision. Select Start > All Programs > Accessories > System Tools > Disk Defragmenter. 3. Refer to Help and Support for the hard drive, usually listed as installing software, running on -screen instructions. Under Volume, click the listing for more than an hour to complete. Select Start...
... run Disk Cleanup: 1. Connect the computer to normal operation. Follow the on battery power. HP recommends defragmenting your hard drive and the number of fragmented files, Disk Defragmenter may set it works without supervision. Select Start > All Programs > Accessories > System Tools > Disk Defragmenter. 3. Refer to Help and Support for the hard drive, usually listed as installing software, running on -screen instructions. Under Volume, click the listing for more than an hour to complete. Select Start...
HP Notebook Reference Guide - Windows 7
Page 67
... location on the HP Web site are ready to an optional power source. To exit Setup Utility, use the arrow keys to select the Main menu. You will need to select Exit > Exit Discarding Changes, and then press enter. Most BIOS updates on your computer: Windows 7-Select Start > Help and Support > Maintain. Start Setup Utility. 2. Do not download or install a BIOS update while the computer is downloaded. Access the page on the HP Web site that is connected...
... location on the HP Web site are ready to an optional power source. To exit Setup Utility, use the arrow keys to select the Main menu. You will need to select Exit > Exit Discarding Changes, and then press enter. Most BIOS updates on your computer: Windows 7-Select Start > Help and Support > Maintain. Start Setup Utility. 2. Do not download or install a BIOS update while the computer is downloaded. Access the page on the HP Web site that is connected...
HP Notebook Reference Guide - Windows 7
Page 72
... updating 57 Bluetooth device 2, 8 buttons media 14 power 20 volume 14 wireless 3 C cables 1394 37 eSATA 38 USB 36 CardBus PC Cards 30 checking audio functions 15 computer, traveling 26, 59 configuring audio for HDMI 18 configuring ExpressCards 32 configuring PC Cards 30 connecting to a wired network 9 connecting to an existing wireless network 5 Connection Manager 4 connector, docking 40 conservation, power 26 creating a wireless connection 2 critical battery level 21, 25 critical security updates, installing 52 D default settings, restoring 56 digital card inserting 29 removing 29 supported...
... updating 57 Bluetooth device 2, 8 buttons media 14 power 20 volume 14 wireless 3 C cables 1394 37 eSATA 38 USB 36 CardBus PC Cards 30 checking audio functions 15 computer, traveling 26, 59 configuring audio for HDMI 18 configuring ExpressCards 32 configuring PC Cards 30 connecting to a wired network 9 connecting to an existing wireless network 5 Connection Manager 4 connector, docking 40 conservation, power 26 creating a wireless connection 2 critical battery level 21, 25 critical security updates, installing 52 D default settings, restoring 56 digital card inserting 29 removing 29 supported...
HP Notebook Reference Guide - Windows 7
Page 73
... 22 power switch 20 power-on password creating 51 entering 51 managing 51 power-saving states 20 protecting the computer 49 protecting your wireless network 6 N network cable, connecting 12 network icon 2 O operating system controls 5 optical disc inserting 45 removing 46 optical drive 39 optional external devices, using 39 P passwords set in Setup Utility 50 set in Windows 50 PC Cards configuring 30 description 30 inserting 30 removing 32 removing insert 31 software and drivers 30 supported types 30 ports DisplayPort 17 expansion 39 external monitor 16 HDMI 17 VGA 16 power battery 23...
... 22 power switch 20 power-on password creating 51 entering 51 managing 51 power-saving states 20 protecting the computer 49 protecting your wireless network 6 N network cable, connecting 12 network icon 2 O operating system controls 5 optical disc inserting 45 removing 46 optical drive 39 optional external devices, using 39 P passwords set in Setup Utility 50 set in Windows 50 PC Cards configuring 30 description 30 inserting 30 removing 32 removing insert 31 software and drivers 30 supported types 30 ports DisplayPort 17 expansion 39 external monitor 16 HDMI 17 VGA 16 power battery 23...