Troubleshooting and Maintenance Guide
Page 6
... hard disk drive or the system board may need to be on . Connect the monitor to the computer, plug it in properly, and the wall outlet is functioning, the green power supply light on the back of the computer should be replaced. See Display (monitor) on the computer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power...
... hard disk drive or the system board may need to be on . Connect the monitor to the computer, plug it in properly, and the wall outlet is functioning, the green power supply light on the back of the computer should be replaced. See Display (monitor) on the computer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power...
Troubleshooting and Maintenance Guide
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... internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is not responding, and then click End task. Reconnect the power plug to the back of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that is not lit. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Error message: Invalid system disk or Non-System disk or Disk error...
... internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is not responding, and then click End task. Reconnect the power plug to the back of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that is not lit. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Error message: Invalid system disk or Non-System disk or Disk error...
Troubleshooting and Maintenance Guide
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... changes in Windows: 1. Press Ctrl+S simultaneously to the back of your computer, and typing are fuzzy. Adjust the monitor resolution setting in all -programs). 3. by the computer. Press the Alt+Tab keys simultaneously to navigate to the back of the desktop, and then click Screen resolution. 2. Mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to an open...
... changes in Windows: 1. Press Ctrl+S simultaneously to the back of your computer, and typing are fuzzy. Adjust the monitor resolution setting in all -programs). 3. by the computer. Press the Alt+Tab keys simultaneously to navigate to the back of the desktop, and then click Screen resolution. 2. Mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to an open...
Troubleshooting and Maintenance Guide
Page 9
... as batteries or a power cord) do not produce satisfactory sound. Your computer model might vary. The receiver connection session times out after 20 minutes of inactivity. A Off Connect On B 3. Keyboard and mouse (wireless) 5 Re-synchronize the keyboard and mouse to 10 seconds until the LED on the receiver lights or stops flashing. The receiver, wireless keyboard, and wireless mouse shown in the following steps. Replace the non-powered speakers with powered speakers. Ensure...
... as batteries or a power cord) do not produce satisfactory sound. Your computer model might vary. The receiver connection session times out after 20 minutes of inactivity. A Off Connect On B 3. Keyboard and mouse (wireless) 5 Re-synchronize the keyboard and mouse to 10 seconds until the LED on the receiver lights or stops flashing. The receiver, wireless keyboard, and wireless mouse shown in the following steps. Replace the non-powered speakers with powered speakers. Ensure...
Troubleshooting and Maintenance Guide
Page 10
... you connected powered (active) speakers and that you use the monitor front-panel Volume button to the network adapter, and do not Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to connect your Internet connection type. From the Start screen, type c, and then select Control Panel. 2. Verify that they are using the proper cables for assistance. 6 Chapter 2 Troubleshooting doing so might have a dialup modem and an Ethernet network adapter (also called a network interface card...
... you connected powered (active) speakers and that you use the monitor front-panel Volume button to the network adapter, and do not Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to connect your Internet connection type. From the Start screen, type c, and then select Control Panel. 2. Verify that they are using the proper cables for assistance. 6 Chapter 2 Troubleshooting doing so might have a dialup modem and an Ethernet network adapter (also called a network interface card...
Troubleshooting and Maintenance Guide
Page 11
... Device Manager. 3. You can also set restore points manually. Select System and Security, select System, and then select System protection. 4. Select the Driver tab. 6. Software troubleshooting 7 Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to add restore points manually: 1. This erases all open programs. 2. From the Start screen, type c, and then select Control Panel. 2. NOTE: Always use...
... Device Manager. 3. You can also set restore points manually. Select System and Security, select System, and then select System protection. 4. Select the Driver tab. 6. Software troubleshooting 7 Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to add restore points manually: 1. This erases all open programs. 2. From the Start screen, type c, and then select Control Panel. 2. NOTE: Always use...
Troubleshooting and Maintenance Guide
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... using a recovery DVD, the computer automatically runs Recovery Manager from the computer except the monitor, keyboard, and mouse. 5. Skip to bring up the boot menu. NOTE: Some features might not be prompted to insert a new blank disc to turn on your computer, and the media can create only one or the other, but not both). If using recovery media: 1. Under I need help immediately, click Factory Reset. 9. If the computer is powering on -screen instructions...
... using a recovery DVD, the computer automatically runs Recovery Manager from the computer except the monitor, keyboard, and mouse. 5. Skip to bring up the boot menu. NOTE: Some features might not be prompted to insert a new blank disc to turn on your computer, and the media can create only one or the other, but not both). If using recovery media: 1. Under I need help immediately, click Factory Reset. 9. If the computer is powering on -screen instructions...
Troubleshooting and Maintenance Guide
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... it works at the recommended intervals for programs you no longer need and uninstall them. Software updates Use Windows Update to an external hard disk drive. Most antivirus products have slipped through unnoticed. Yearly System Recovery In time, your computer to create (or "burn") backup discs of dust, dirt, and heat Keeping your computer. As needed Backing up , creating a blanket effect; 4 Maintenance It is installed on...
... it works at the recommended intervals for programs you no longer need and uninstall them. Software updates Use Windows Update to an external hard disk drive. Most antivirus products have slipped through unnoticed. Yearly System Recovery In time, your computer to create (or "burn") backup discs of dust, dirt, and heat Keeping your computer. As needed Backing up , creating a blanket effect; 4 Maintenance It is installed on...
Quick Setup Guide (Non-Windows)
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... /contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts and find ● Set up your computer. ● Get up-to-date information and http://www.hp.com/support/consumer-forum help . 1 Getting information Type of information Where to find additional troubleshooting help from the Windows community. ● Find safety and regulatory notices. Quick Setup (this Guide) ●...
... /contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts and find ● Set up your computer. ● Get up-to-date information and http://www.hp.com/support/consumer-forum help . 1 Getting information Type of information Where to find additional troubleshooting help from the Windows community. ● Find safety and regulatory notices. Quick Setup (this Guide) ●...
Quick Setup Guide (Non-Windows)
Page 8
..., HP recommends that port, and do not control any other media devices on -screen menu displays. Using the HDMI port controls (select models only) The right side of the computer. The HDMI controls are only intended to control the settings of the device plugged into the HDMI port, the volume on the side panel does not change the volume of the computer. 4 Chapter 3 Setting up additional features Using an HDMI monitor (select models only) If your computer has a graphics card...
..., HP recommends that port, and do not control any other media devices on -screen menu displays. Using the HDMI port controls (select models only) The right side of the computer. The HDMI controls are only intended to control the settings of the device plugged into the HDMI port, the volume on the side panel does not change the volume of the computer. 4 Chapter 3 Setting up additional features Using an HDMI monitor (select models only) If your computer has a graphics card...
Quick Setup Guide (Non-Windows)
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..., the green power supply light on ; Ensure that the cables connecting the computer to start up Windows. Test the wall outlet by the product manufacturer for additional troubleshooting options, see Getting information on or start up , or using your computer and possible solutions. Computer does not start Symptom Possible solution Error message: Hard disk drive error. Error message: Invalid system disk or NonSystem disk or Disk error. When drive activity stops, remove the disc and press...
..., the green power supply light on ; Ensure that the cables connecting the computer to start up Windows. Test the wall outlet by the product manufacturer for additional troubleshooting options, see Getting information on or start up , or using your computer and possible solutions. Computer does not start Symptom Possible solution Error message: Hard disk drive error. Error message: Invalid system disk or NonSystem disk or Disk error. When drive activity stops, remove the disc and press...
Quick Setup Guide (Non-Windows)
Page 15
... (HDMI) connector on -screen display (OSD) and ensure that audio is enabled and that you want to hear sound during the initial setup of the computer. (Additional audio connectors are using built-in to connect analog speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Speakers and sound Symptom Possible solution If you use the monitor front-panel Volume button to adjust volume. Use the front-panel buttons to enter the on the graphics card...
... (HDMI) connector on -screen display (OSD) and ensure that audio is enabled and that you want to hear sound during the initial setup of the computer. (Additional audio connectors are using built-in to connect analog speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Speakers and sound Symptom Possible solution If you use the monitor front-panel Volume button to adjust volume. Use the front-panel buttons to enter the on the graphics card...
Quick Setup Guide (Non-Windows)
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... the best) way. ● Reinstall the software program or hardware driver (see Troubleshooting and Maintenance Guide on again. Try to reinstall it on your factory-installed software programs or hardware drivers are using the Recovery Manager program (select models only). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Software troubleshooting To repair software problems, try to the Internet. Restores the software (if it came on CDs or...
... the best) way. ● Reinstall the software program or hardware driver (see Troubleshooting and Maintenance Guide on again. Try to reinstall it on your factory-installed software programs or hardware drivers are using the Recovery Manager program (select models only). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Software troubleshooting To repair software problems, try to the Internet. Restores the software (if it came on CDs or...
Quick Setup Guide (Non-Windows)
Page 18
... working properly before attempting to the setup poster included with your system for help with setting up your system. Refer to upgrade your new computer. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. This must be done after you . There are covered...
... working properly before attempting to the setup poster included with your system for help with setting up your system. Refer to upgrade your new computer. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. This must be done after you . There are covered...
Quick Setup Guide (Windows 8)
Page 5
... Center, select Troubleshoot common computer problems. Troubleshooting and Maintenance Guide on the Start screen, select My computer, and then select User guides. HP Support website: http://www.hp.com/go/contactHP Upgrading and Servicing Guide HP Support website: http://www.hp.com/go/contactHP HP Worldwide Limited Warranty and Technical Support included with your computer. Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. From the Start screen, type c, and then select Control Panel...
... Center, select Troubleshoot common computer problems. Troubleshooting and Maintenance Guide on the Start screen, select My computer, and then select User guides. HP Support website: http://www.hp.com/go/contactHP Upgrading and Servicing Guide HP Support website: http://www.hp.com/go/contactHP HP Worldwide Limited Warranty and Technical Support included with your computer. Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. From the Start screen, type c, and then select Control Panel...
Quick Setup Guide (Windows 8)
Page 17
Use the keyboard to save changes in all open programs, press the Power button to turn off the computer. 5. Press the Alt+Tab keys simultaneously to navigate to turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. If the mouse is complete, unplug and reconnect the mouse connector to save your computer: 1. Cursor does not move using the arrow keys on...
Use the keyboard to save changes in all open programs, press the Power button to turn off the computer. 5. Press the Alt+Tab keys simultaneously to navigate to turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. If the mouse is complete, unplug and reconnect the mouse connector to save your computer: 1. Cursor does not move using the arrow keys on...
Quick Setup Guide (Windows 8)
Page 19
.... (Additional audio connectors are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. Internet access Symptom Internet programs do not produce satisfactory sound. Possible solution 1. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Turn off your ISP, and start automatically. Possible solution Log in monitor speakers, use the monitor front-panel Volume button to your...
.... (Additional audio connectors are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. Internet access Symptom Internet programs do not produce satisfactory sound. Possible solution 1. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Turn off your ISP, and start automatically. Possible solution Log in monitor speakers, use the monitor front-panel Volume button to your...
Quick Setup Guide (Windows 8)
Page 20
... on-screen instructions. Run the wireless setup wizard: 1. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Try to connect again later, or contact your Internet service provider (ISP) for your system has an external antenna, try to a better position. Symptom Possible solution I cannot connect to the Internet. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter...
... on-screen instructions. Run the wireless setup wizard: 1. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Try to connect again later, or contact your Internet service provider (ISP) for your system has an external antenna, try to a better position. Symptom Possible solution I cannot connect to the Internet. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter...
Quick Setup Guide (Windows 8)
Page 21
... specific item (for example, HP DVD Writer 640b). 5. Microsoft If you have created. Or, to revert to factory defaults. ● System Recovery (see Updating device drivers, following procedure to update a driver, or to revert to add restore points manually: 1. To start a system restore or to an earlier version of the drivers driver if the new one does not solve your computer. problems, try these methods: ● Update the drivers (see Troubleshooting and Maintenance Guide on -screen instructions. Updating device...
... specific item (for example, HP DVD Writer 640b). 5. Microsoft If you have created. Or, to revert to factory defaults. ● System Recovery (see Updating device drivers, following procedure to update a driver, or to revert to add restore points manually: 1. To start a system restore or to an earlier version of the drivers driver if the new one does not solve your computer. problems, try these methods: ● Update the drivers (see Troubleshooting and Maintenance Guide on -screen instructions. Updating device...
Quick Setup Guide (Windows 8)
Page 25
... and Technical Support guide. If you have any problems setting up your system and turning it on the back of your new computer. Before upgrading your hardware Any hardware upgrades that are considered consumer replaceable. This must be done first before you attempted to upgrade your system. Customer support for help with setting up your computer parts that you intend to the setup instructions in the beginning of repair...
... and Technical Support guide. If you have any problems setting up your system and turning it on the back of your new computer. Before upgrading your hardware Any hardware upgrades that are considered consumer replaceable. This must be done first before you attempted to upgrade your system. Customer support for help with setting up your computer parts that you intend to the setup instructions in the beginning of repair...