HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
... Accelerator drivers. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues. Updates to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using...
... Accelerator drivers. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues. Updates to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using...
HP Pavilion Sleekbook 14 and HP Pavilion Ultrabook 14 Maintenance and Service Guide
Page 6
... cover ...43 Power button board ...45 Hard drive ...47 USB board/audio jack ...50 WLAN module ...51 System board ...54 Memory module ...59 RTC battery ...62 mSATA solid-state drive ...63 PCH heat sink ...65 Heat sink ...66 Fan ...68 Speaker assembly ...69 RJ-45 cover ...70 Display assembly ...71 Power connector ...75 5 Windows 8 - Using Setup Utility (BIOS) and System Diagnostics 77 Starting Setup Utility (BIOS) ...77 Updating the BIOS ...77 Determining the BIOS version 77 Downloading a BIOS update 78 Using System Diagnostics ...79 6 Ubuntu Linux - Using Setup Utility (BIOS...
... cover ...43 Power button board ...45 Hard drive ...47 USB board/audio jack ...50 WLAN module ...51 System board ...54 Memory module ...59 RTC battery ...62 mSATA solid-state drive ...63 PCH heat sink ...65 Heat sink ...66 Fan ...68 Speaker assembly ...69 RJ-45 cover ...70 Display assembly ...71 Power connector ...75 5 Windows 8 - Using Setup Utility (BIOS) and System Diagnostics 77 Starting Setup Utility (BIOS) ...77 Updating the BIOS ...77 Determining the BIOS version 77 Downloading a BIOS update 78 Using System Diagnostics ...79 6 Ubuntu Linux - Using Setup Utility (BIOS...
HP Pavilion Sleekbook 14 and HP Pavilion Ultrabook 14 Maintenance and Service Guide
Page 86
... AC adapter. Follow the on -screen instructions. 4. From the Start screen, type e, and then select File Explorer. 2. Complete the installation by unplugging the power cord from the computer by following the on the screen reports a successful installation, you connect your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. Do not shut down the computer or initiate Sleep (Suspend). Using Setup Utility (BIOS) and System Diagnostics Downloading a BIOS update...
... AC adapter. Follow the on -screen instructions. 4. From the Start screen, type e, and then select File Explorer. 2. Complete the installation by unplugging the power cord from the computer by following the on the screen reports a successful installation, you connect your computer to a network, consult the network administrator before installing any device, cable, or cord. 1. Do not shut down the computer or initiate Sleep (Suspend). Using Setup Utility (BIOS) and System Diagnostics Downloading a BIOS update...
HP Pavilion Sleekbook 14 and HP Pavilion Ultrabook 14 Maintenance and Service Guide
Page 90
... not displayed, use the arrow keys to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Follow any device, cable, or cord. 1. Start Setup Utility. 2. b. At the download area, follow these steps: a. During the download and installation, follow these instructions: Do not disconnect power from the computer by using the AC adapter. Follow the on your hard drive. Identify the BIOS update that provides software for your hard drive where the BIOS update is connected to the hard drive. Make...
... not displayed, use the arrow keys to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Follow any device, cable, or cord. 1. Start Setup Utility. 2. b. At the download area, follow these steps: a. During the download and installation, follow these instructions: Do not disconnect power from the computer by using the AC adapter. Follow the on your hard drive. Identify the BIOS update that provides software for your hard drive where the BIOS update is connected to the hard drive. Make...
HP Pavilion Sleekbook 14 and HP Pavilion Ultrabook 14 Maintenance and Service Guide
Page 96
... driver, use the Drivers and Applications Reinstall option of expertise: ● If you created. For more information and steps for using Windows System Restore, see Remove everything and reinstall Windows on -screen instructions. ● If you to restore without losing any personal information, Windows System Restore is an option. For more information, see Windows Help and Support. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers...
... driver, use the Drivers and Applications Reinstall option of expertise: ● If you created. For more information and steps for using Windows System Restore, see Remove everything and reinstall Windows on -screen instructions. ● If you to restore without losing any personal information, Windows System Restore is an option. For more information, see Windows Help and Support. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers...
HP Pavilion Sleekbook 14 and HP Pavilion Ultrabook 14 Maintenance and Service Guide
Page 98
...9679; To use HP Recovery media. ● If the HP Recovery media do not work, you need for recovery discs or a recovery USB flash drive. Recovering using HP Recovery Manager HP Recovery Manager software allows you to its original factory state by the manufacturer. ● Recovery through HP Recovery Manager should be used as you can only be used if the hard drive is still working. To start HP Recovery Manager from the boot options menu. 3. Select Troubleshoot from the HP Recovery partition: 1. What you can obtain recovery media for the programs that was installed at the...
...9679; To use HP Recovery media. ● If the HP Recovery media do not work, you need for recovery discs or a recovery USB flash drive. Recovering using HP Recovery Manager HP Recovery Manager software allows you to its original factory state by the manufacturer. ● Recovery through HP Recovery Manager should be used as you can only be used if the hard drive is still working. To start HP Recovery Manager from the boot options menu. 3. Select Troubleshoot from the HP Recovery partition: 1. What you can obtain recovery media for the programs that was installed at the...
HP Pavilion Sleekbook 14 and HP Pavilion Ultrabook 14 Maintenance and Service Guide
Page 107
... spare part number 23, 24 boot order changing HP Recovery Manager for Windows 8 computer models 91 buttons left TouchPad 8 power 10 right TouchPad 8 TouchPad on/off 8 C cables, service considerations 29 caps lock light, identifying 9 chipset, product description 1 components bottom 15 display 7 left side 12 right side 13 top 8 computer feet locations 36 spare part number 21, 25, 36 computer major components 17 computer reset for Windows 8 computer models 89 computer specifications 84 connector, power 14 connectors, service considerations 29 D default settings, restoring for...
... spare part number 23, 24 boot order changing HP Recovery Manager for Windows 8 computer models 91 buttons left TouchPad 8 power 10 right TouchPad 8 TouchPad on/off 8 C cables, service considerations 29 caps lock light, identifying 9 chipset, product description 1 components bottom 15 display 7 left side 12 right side 13 top 8 computer feet locations 36 spare part number 21, 25, 36 computer major components 17 computer reset for Windows 8 computer models 89 computer specifications 84 connector, power 14 connectors, service considerations 29 D default settings, restoring for...
HP Pavilion Sleekbook 14 and HP Pavilion Ultrabook 14 Maintenance and Service Guide
Page 108
... webcam light, identifying 7 internal media card, product description 5 internal microphone, identifying 7 J jack audio-in (microphone) 12 audio-out (headphone) 12 network 13 RJ-45 (network) 13 RJ-45 (network) lights 13 K keyboard product description 5 removal 39 spare part numbers 17, 18, 25, 39 keys action 11 applications 11 esc 11 fn 11 operating system 11 Windows 11 Windows applications 11 L lights AC adapter 14 caps lock 9 hard drive 13 mute 9 power 9, 13 TouchPad 8, 9 webcam 7 wireless 9 M mass storage device precautions 30 removal 47 spare part numbers 47 memory module installation...
... webcam light, identifying 7 internal media card, product description 5 internal microphone, identifying 7 J jack audio-in (microphone) 12 audio-out (headphone) 12 network 13 RJ-45 (network) 13 RJ-45 (network) lights 13 K keyboard product description 5 removal 39 spare part numbers 17, 18, 25, 39 keys action 11 applications 11 esc 11 fn 11 operating system 11 Windows 11 Windows applications 11 L lights AC adapter 14 caps lock 9 hard drive 13 mute 9 power 9, 13 TouchPad 8, 9 webcam 7 wireless 9 M mass storage device precautions 30 removal 47 spare part numbers 47 memory module installation...
HP Pavilion Sleekbook 14 and HP Pavilion Ultrabook 14 Maintenance and Service Guide
Page 109
...audio 4 chipset 1 display panel 2 drives 3 Ethernet 4 external media cards 5 graphics 2 internal media card 5 keyboard 5 memory module 2 microphone 4 operating system 6 pointing device 5 ports 5 power requirements 5 processors 1 product name 1 security 5 serviceability 6 video 4 wireless 4 product name 1 R recovery discs for Windows 8 computer models 87, 91 for Windows 8 computer models 88, 89, 90 HP Recovery Manager for Windows 8 computer models 90 media for Windows 8 computer models 91 starting for Windows 8 computer models 90 supported discs for Windows 8 computer models 87 USB flash drive...
...audio 4 chipset 1 display panel 2 drives 3 Ethernet 4 external media cards 5 graphics 2 internal media card 5 keyboard 5 memory module 2 microphone 4 operating system 6 pointing device 5 ports 5 power requirements 5 processors 1 product name 1 security 5 serviceability 6 video 4 wireless 4 product name 1 R recovery discs for Windows 8 computer models 87, 91 for Windows 8 computer models 88, 89, 90 HP Recovery Manager for Windows 8 computer models 90 media for Windows 8 computer models 91 starting for Windows 8 computer models 90 supported discs for Windows 8 computer models 87 USB flash drive...
User Guide - Linux
Page 5
... software information 4 Right side ...5 Left side ...7 Display ...8 Top ...9 TouchPad ...9 Lights ...10 Buttons and speakers ...11 Keys ...12 Bottom ...13 Labels ...14 3 Connecting to a network ...15 Connecting to a wireless network ...15 Identifying wireless and network status icons 15 Using the wireless controls 15 Using the wireless button 16 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 17 Configuring a wireless router 17 Protecting your WLAN 18 Connecting to a WLAN 18 Using Bluetooth wireless devices (select models...
... software information 4 Right side ...5 Left side ...7 Display ...8 Top ...9 TouchPad ...9 Lights ...10 Buttons and speakers ...11 Keys ...12 Bottom ...13 Labels ...14 3 Connecting to a network ...15 Connecting to a wireless network ...15 Identifying wireless and network status icons 15 Using the wireless controls 15 Using the wireless button 16 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 17 Configuring a wireless router 17 Protecting your WLAN 18 Connecting to a WLAN 18 Using Bluetooth wireless devices (select models...
User Guide - Linux
Page 8
... in Setup Utility 58 Exiting Setup Utility ...58 Updating the BIOS ...59 Determining the BIOS version 59 Downloading a BIOS update 59 Using Advanced System Diagnostics 60 11 Backing up, restoring, and recovering ...61 Performing a system recovery ...61 Creating the restore DVDs 61 Creating a restore image on a USB device 62 Performing recovery using the restore DVD 62 Backing up your information ...63 12 Specifications ...64 Input power ...64 Operating environment ...65 13 Troubleshooting and support ...66 Troubleshooting ...67 Disc drive problems ...67 Wireless connection problems 68...
... in Setup Utility 58 Exiting Setup Utility ...58 Updating the BIOS ...59 Determining the BIOS version 59 Downloading a BIOS update 59 Using Advanced System Diagnostics 60 11 Backing up, restoring, and recovering ...61 Performing a system recovery ...61 Creating the restore DVDs 61 Creating a restore image on a USB device 62 Performing recovery using the restore DVD 62 Backing up your information ...63 12 Specifications ...64 Input power ...64 Operating environment ...65 13 Troubleshooting and support ...66 Troubleshooting ...67 Disc drive problems ...67 Wireless connection problems 68...
User Guide - Linux
Page 69
... reliable external power using Setup Utility. 1. Start Setup Utility. 2. BIOS and other identifier. Make a note of the date, name, or other system information is running on battery power, or connected to the location on the HP website are ready to install the update. Make a note of the path to an optional power source. Do not download or install a BIOS update while the computer is displayed. 3. b. Most BIOS updates on your hard drive where the BIOS update is not displayed, use the arrow keys to a network...
... reliable external power using Setup Utility. 1. Start Setup Utility. 2. BIOS and other identifier. Make a note of the date, name, or other system information is running on battery power, or connected to the location on the HP website are ready to install the update. Make a note of the path to an optional power source. Do not download or install a BIOS update while the computer is displayed. 3. b. Most BIOS updates on your hard drive where the BIOS update is not displayed, use the arrow keys to a network...
User Guide - Linux
Page 84
... 40 power-on password creating 54 entering 54 managing 54 product name and part number, computer 14 public WLAN connection 18 R readable media 34 regulatory information regulatory label 14 wireless certification labels 14 RJ-45 (network) jack, identifying 5 S scrolling TouchPad gesture 32 security cable lock, installing 56 security cable slot, identifying 7 security, wireless 18 serial number 14 computer 14 service labels locating 14 setup of WLAN 17 Setup Utility changing the language 57 displaying system information 58 exiting 58 navigating 58 passwords set in 53 restoring default settings...
... 40 power-on password creating 54 entering 54 managing 54 product name and part number, computer 14 public WLAN connection 18 R readable media 34 regulatory information regulatory label 14 wireless certification labels 14 RJ-45 (network) jack, identifying 5 S scrolling TouchPad gesture 32 security cable lock, installing 56 security cable slot, identifying 7 security, wireless 18 serial number 14 computer 14 service labels locating 14 setup of WLAN 17 Setup Utility changing the language 57 displaying system information 58 exiting 58 navigating 58 passwords set in 53 restoring default settings...
User Guide - Windows 8
Page 5
... and software information 3 Locating hardware ...3 Locating software ...3 Right side ...3 Left side ...5 Display ...6 Top ...7 TouchPad ...7 Lights ...8 Buttons and speakers ...9 Keys ...10 Bottom ...11 Labels ...11 3 Connecting to a network ...13 Connecting to a wireless network ...13 Using the wireless controls 13 Using the wireless button 13 Using operating system controls 13 Using a WLAN ...14 Using an Internet service provider 14 Setting up a WLAN 15 Configuring a wireless router 15 Protecting your WLAN 15 Connecting to a WLAN 16 Using Bluetooth wireless devices (select models...
... and software information 3 Locating hardware ...3 Locating software ...3 Right side ...3 Left side ...5 Display ...6 Top ...7 TouchPad ...7 Lights ...8 Buttons and speakers ...9 Keys ...10 Bottom ...11 Labels ...11 3 Connecting to a network ...13 Connecting to a wireless network ...13 Using the wireless controls 13 Using the wireless button 13 Using operating system controls 13 Using a WLAN ...14 Using an Internet service provider 14 Setting up a WLAN 15 Configuring a wireless router 15 Protecting your WLAN 15 Connecting to a WLAN 16 Using Bluetooth wireless devices (select models...
User Guide - Windows 8
Page 7
... a user-replaceable battery 39 Disposing of a user-replaceable battery 40 Replacing a user-replaceable battery 40 Running on external AC power ...40 Troubleshooting power problems 41 HP CoolSense ...41 Refreshing your software content with Intel Smart Connect Technology (select models only 42 Shutting down (turning off) the computer 42 7 Managing and sharing information ...43 Using a USB device ...43 Connecting a USB device 44 Removing a USB device ...44 Connecting a powered USB device 44 Inserting and removing a digital storage card 45 Sharing data and drives and accessing software...
... a user-replaceable battery 39 Disposing of a user-replaceable battery 40 Replacing a user-replaceable battery 40 Running on external AC power ...40 Troubleshooting power problems 41 HP CoolSense ...41 Refreshing your software content with Intel Smart Connect Technology (select models only 42 Shutting down (turning off) the computer 42 7 Managing and sharing information ...43 Using a USB device ...43 Connecting a USB device 44 Removing a USB device ...44 Connecting a powered USB device 44 Inserting and removing a digital storage card 45 Sharing data and drives and accessing software...
User Guide - Windows 8
Page 8
... a BIOS update 57 Using System Diagnostics ...58 11 Backing up, restoring, and recovering ...59 Creating recovery media and backups 59 Creating HP Recovery media 60 Restore and recovery ...61 Using Windows Refresh for quick and easy recovery 62 Remove everything and reinstall Windows 62 Recovering using HP Recovery Manager 63 What you need to know 63 Using the HP Recovery partition to recover a minimized image (select models only) ...63 Using HP Recovery media to recover 64 Changing the computer boot order 64 Removing the HP Recovery partition 64 12 Specifications ...65 Input power...
... a BIOS update 57 Using System Diagnostics ...58 11 Backing up, restoring, and recovering ...59 Creating recovery media and backups 59 Creating HP Recovery media 60 Restore and recovery ...61 Using Windows Refresh for quick and easy recovery 62 Remove everything and reinstall Windows 62 Recovering using HP Recovery Manager 63 What you need to know 63 Using the HP Recovery partition to recover a minimized image (select models only) ...63 Using HP Recovery media to recover 64 Changing the computer boot order 64 Removing the HP Recovery partition 64 12 Specifications ...65 Input power...
User Guide - Windows 8
Page 58
... in good working condition. From the Start screen, type disk, select Settings, and then select Defragment and optimize your computer and external devices helps keep them in removing dirt and debris. 48 Chapter 8 Maintaining your computer Updating programs and drivers HP recommends that you don't clean your computer. For worldwide support, go /contactHP. If you can resolve issues and bring new features and options to...
... in good working condition. From the Start screen, type disk, select Settings, and then select Defragment and optimize your computer and external devices helps keep them in removing dirt and debris. 48 Chapter 8 Maintaining your computer Updating programs and drivers HP recommends that you don't clean your computer. For worldwide support, go /contactHP. If you can resolve issues and bring new features and options to...
User Guide - Windows 8
Page 67
... optional power source. You may need to the hard drive. The BIOS installation begins. 5. From the Start screen, type support, and select the HP Support Assistant app. 2. You will need this path when you can delete the downloaded file from the AC outlet. Downloading a BIOS update CAUTION: To reduce the risk of the date, name, or other identifier. b. NOTE: After a message on battery power, docked in an optional docking device, or connected to locate...
... optional power source. You may need to the hard drive. The BIOS installation begins. 5. From the Start screen, type support, and select the HP Support Assistant app. 2. You will need this path when you can delete the downloaded file from the AC outlet. Downloading a BIOS update CAUTION: To reduce the risk of the date, name, or other identifier. b. NOTE: After a message on battery power, docked in an optional docking device, or connected to locate...
User Guide - Windows 8
Page 71
..., see Removing the HP Recovery partition on page 63. ● If you want to reset your system. For more information, see Recovering using Windows Refresh. Windows creates system restore points automatically during a Windows update and other system maintenance events. Even if you did not manually create a restore point, you can choose the HP Minimized Image Recovery option from the Windows Store, consider using HP Recovery Manager on page 64. Minimized Image Recovery installs only drivers and hardware-enabling applications. For...
..., see Removing the HP Recovery partition on page 63. ● If you want to reset your system. For more information, see Recovering using Windows Refresh. Windows creates system restore points automatically during a Windows update and other system maintenance events. Even if you did not manually create a restore point, you can choose the HP Minimized Image Recovery option from the Windows Store, consider using HP Recovery Manager on page 64. Minimized Image Recovery installs only drivers and hardware-enabling applications. For...
User Guide - Windows 8
Page 78
... creating 63 minimized image recovery 63 model description label 11 mouse using 32 mouse, external setting preferences 23 music 19 mute light, identifying 8 N network cable LAN requirements 17 network jack, identifying 4 O operating environment 65 optional external devices, using 44 original system recovery 63 P passwords Setup Utility (BIOS) 52 Windows 52 pinch touch screen gesture 29 pinching TouchPad gesture 25 ports HDMI 4, 18, 21 Intel Wireless Display 22 USB 2.0 5, 19 USB 3.0 4, 19 power battery 37 conserving 39 power button, identifying 9 power connector, identifying 4 power lights...
... creating 63 minimized image recovery 63 model description label 11 mouse using 32 mouse, external setting preferences 23 music 19 mute light, identifying 8 N network cable LAN requirements 17 network jack, identifying 4 O operating environment 65 optional external devices, using 44 original system recovery 63 P passwords Setup Utility (BIOS) 52 Windows 52 pinch touch screen gesture 29 pinching TouchPad gesture 25 ports HDMI 4, 18, 21 Intel Wireless Display 22 USB 2.0 5, 19 USB 3.0 4, 19 power battery 37 conserving 39 power button, identifying 9 power connector, identifying 4 power lights...