User Guide
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... computer ...3 Locating hardware ...3 Locating software ...3 Right side ...3 Left side ...4 Display ...5 Low blue light mode (select products only 5 Keyboard area ...7 Touchpad settings and components 7 Touchpad settings ...7 Adjusting touchpad settings 7 Turning on the touchpad 7 Touchpad components ...7 Lights ...8 Button, vent, and fingerprint reader 8 Special keys ...10 Action keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to...
... computer ...3 Locating hardware ...3 Locating software ...3 Right side ...3 Left side ...4 Display ...5 Low blue light mode (select products only 5 Keyboard area ...7 Touchpad settings and components 7 Touchpad settings ...7 Adjusting touchpad settings 7 Turning on the touchpad 7 Touchpad components ...7 Lights ...8 Button, vent, and fingerprint reader 8 Special keys ...10 Action keys ...11 Bottom ...12 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to...
User Guide
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... computer with a disinfectant 37 Caring for wood veneer (select products only 37 Traveling with or shipping your computer ...38 8 Securing your computer and information ...39 Using passwords ...39 Setting Windows passwords ...39 Setting Setup Utility (BIOS) passwords 40 Using Windows Hello (select products only) ...40 Using internet security software ...41 Using antivirus software ...41 Using firewall software ...41 Installing software updates ...41 Using HP Device as a Service (select products only 42 Securing your wireless network ...42 ix
... computer with a disinfectant 37 Caring for wood veneer (select products only 37 Traveling with or shipping your computer ...38 8 Securing your computer and information ...39 Using passwords ...39 Setting Windows passwords ...39 Setting Setup Utility (BIOS) passwords 40 Using Windows Hello (select products only) ...40 Using internet security software ...41 Using antivirus software ...41 Using firewall software ...41 Installing software updates ...41 Using HP Device as a Service (select products only 42 Securing your wireless network ...42 ix
User Guide
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... 42 Using an optional security cable (select products only 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Preparing for a BIOS update ...44 Downloading a BIOS update 44 Installing a BIOS update 44 10 Using HP PC Hardware Diagnostics ...46 Using HP PC Hardware Diagnostics Windows (select products only 46 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 46 Accessing HP PC Hardware Diagnostics Windows 46 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support...
... 42 Using an optional security cable (select products only 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Preparing for a BIOS update ...44 Downloading a BIOS update 44 Installing a BIOS update 44 10 Using HP PC Hardware Diagnostics ...46 Using HP PC Hardware Diagnostics Windows (select products only 46 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 46 Accessing HP PC Hardware Diagnostics Windows 46 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support...
User Guide
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...; Support telephone numbers ● Replacement parts videos (select products only) ● Maintenance and service guides ● HP service center locations ● Proper workstation setup ● Guidelines for posture and work and entertainment. For more , use this guide: Contents ● Overview of computer setup and features ● Online chat with your computer, and where to find your product. ‒ or - Type support in Connecting to a wired or wireless network. Safety & Comfort Guide To access...
...; Support telephone numbers ● Replacement parts videos (select products only) ● Maintenance and service guides ● HP service center locations ● Proper workstation setup ● Guidelines for posture and work and entertainment. For more , use this guide: Contents ● Overview of computer setup and features ● Online chat with your computer, and where to find your product. ‒ or - Type support in Connecting to a wired or wireless network. Safety & Comfort Guide To access...
User Guide
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...; device-Creates a personal area network (PAN) to connect to other . The wireless light indicates the overall power state of your home, and public places such as computers, phones, printers, headsets, speakers, and cameras. Operating system controls The Network and Sharing Center allows you get connected to that world. Using the wireless controls You can control the wireless devices in your computer using one or more features. ● Airplane mode key (also called wireless button...
...; device-Creates a personal area network (PAN) to connect to other . The wireless light indicates the overall power state of your home, and public places such as computers, phones, printers, headsets, speakers, and cameras. Operating system controls The Network and Sharing Center allows you get connected to that world. Using the wireless controls You can control the wireless devices in your computer using one or more features. ● Airplane mode key (also called wireless button...
User Guide
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....hp.com/support, and follow the instructions to find your product. To access this document: ▲ Type HP Documentation in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. Using sound settings Use sound settings to adjust system volume, change sound settings, follow these steps. ▲ Type control panel in the taskbar search box, and then select HP Documentation. Using video Your computer is connected to the correct port on an external DisplayPort device, connect the DisplayPort device...
....hp.com/support, and follow the instructions to find your product. To access this document: ▲ Type HP Documentation in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. Using sound settings Use sound settings to adjust system volume, change sound settings, follow these steps. ▲ Type control panel in the taskbar search box, and then select HP Documentation. Using video Your computer is connected to the correct port on an external DisplayPort device, connect the DisplayPort device...
User Guide
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... external media cards that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is available Connect one of the following to the computer and to conserve battery power and maximize battery life. ● Lower the brightness of the display. ● Turn off wireless devices when you are not using...
... external media cards that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is available Connect one of the following to the computer and to conserve battery power and maximize battery life. ● Lower the brightness of the display. ● Turn off wireless devices when you are not using...
User Guide
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... a charge, run HP Battery Check in this product cannot be replaced, contact support. Type support in the taskbar. 2. Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - Select Troubleshooting and fixes, and then in the computer box. Running on computers with internal hard drives ● When performing a backup or recovery 32 Chapter 6 Managing power To reduce potential safety issues, use battery power...
... a charge, run HP Battery Check in this product cannot be replaced, contact support. Type support in the taskbar. 2. Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - Select Troubleshooting and fixes, and then in the computer box. Running on computers with internal hard drives ● When performing a backup or recovery 32 Chapter 6 Managing power To reduce potential safety issues, use battery power...
User Guide
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... computer in an optional docking device or connected to normal operation. Using Disk Cleanup Use Disk Cleanup to search the hard drive for updating programs and drivers, steps to free up disk space and help the computer run Disk Defragmenter on battery power. Type disk in the taskbar search box, and then select Defragment and Optimize Drives. 3. NOTE: Only internal hard drives are protected by performing regular maintenance tasks with the display closed while the...
... computer in an optional docking device or connected to normal operation. Using Disk Cleanup Use Disk Cleanup to search the hard drive for updating programs and drivers, steps to free up disk space and help the computer run Disk Defragmenter on battery power. Type disk in the taskbar search box, and then select Defragment and Optimize Drives. 3. NOTE: Only internal hard drives are protected by performing regular maintenance tasks with the display closed while the...
User Guide
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... and bring new features and options to the device manufacturer's website, and follow the on-screen instructions. Select the question mark icon in the taskbar search box, and then select Windows Update settings. 2. Follow the on a regular basis. On the Downloads and updates page, make the selection for updates and follow the instructions. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to...
... and bring new features and options to the device manufacturer's website, and follow the on-screen instructions. Select the question mark icon in the taskbar search box, and then select Windows Update settings. 2. Follow the on a regular basis. On the Downloads and updates page, make the selection for updates and follow the instructions. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to...
User Guide
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... tablet, and then quickly hold down the volume down the volume up button. - NOTE: If you are using arrow keys to sign in Setup Utility (BIOS). Using Windows Hello (select products only) On products equipped with keyboards: ▲ Turn on -screen instructions. Errors can use your computer. Start Setup Utility (BIOS): ● Computers or tablets with a fingerprint reader or an infrared camera, Windows Hello allows you to Windows. Tap f10. 2. To add a password, select Password, and then...
... tablet, and then quickly hold down the volume down the volume up button. - NOTE: If you are using arrow keys to sign in Setup Utility (BIOS). Using Windows Hello (select products only) On products equipped with keyboards: ▲ Turn on -screen instructions. Errors can use your computer. Start Setup Utility (BIOS): ● Computers or tablets with a fingerprint reader or an infrared camera, Windows Hello allows you to Windows. Tap f10. 2. To add a password, select Password, and then...
User Guide
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... Set up to function abnormally. HP strongly recommends that all data sent to a system or network. Using firewall software Firewalls are registered by the fingerprint reader. 3. Antivirus software can disable programs, utilities, or the operating system, or cause them , and in length. Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - Installing software updates HP, Windows, and third-party software installed...
... Set up to function abnormally. HP strongly recommends that all data sent to a system or network. Using firewall software Firewalls are registered by the fingerprint reader. 3. Antivirus software can disable programs, utilities, or the operating system, or cause them , and in length. Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - Installing software updates HP, Windows, and third-party software installed...
User Guide
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.... To connect a security cable to https://www.hptouchpointmanager.com/. Select the Start button, select Settings, and then select Update & Security. 2. For more information, go to your software applications and information to effectively manage and secure their company assets. Using HP Device as you set up your computer, follow the on -screen instructions. 3. To schedule a time for installing updates, select Advanced options, and then follow the device manufacturer's instructions. 42...
.... To connect a security cable to https://www.hptouchpointmanager.com/. Select the Start button, select Settings, and then select Update & Security. 2. For more information, go to your software applications and information to effectively manage and secure their company assets. Using HP Device as you set up your computer, follow the on -screen instructions. 3. To schedule a time for installing updates, select Advanced options, and then follow the device manufacturer's instructions. 42...
User Guide
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... computer by following the on-screen instructions. 44 Chapter 9 Using Setup Utility (BIOS) Type support in an optional docking device, or connected to an optional power source. If the update is typically Local Disk (C:). 3. Select your selection to the hard drive. or - Double-click the file that contains the update. 4. Preparing for a BIOS update Be sure to follow all prerequisites before installing any software updates, especially system BIOS updates. Downloading a BIOS update After you review the prerequisites, you can...
... computer by following the on-screen instructions. 44 Chapter 9 Using Setup Utility (BIOS) Type support in an optional docking device, or connected to an optional power source. If the update is typically Local Disk (C:). 3. Select your selection to the hard drive. or - Double-click the file that contains the update. 4. Preparing for a BIOS update Be sure to follow all prerequisites before installing any software updates, especially system BIOS updates. Downloading a BIOS update After you review the prerequisites, you can...
User Guide
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... sound settings 20 speakers 19 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 B backing up software and information 42 backup, creating 52 backups 52 battery conserving power 31 discharging 31 factory-sealed 32 finding information 30 low battery levels 31 resolving low battery level 31, 32 battery charge 30 battery information, finding 30 battery power 30 best practices 1 BIOS determining version 43 downloading an update 44 starting the Setup Utility 43 updating 43 Bluetooth device 15, 17 Bluetooth label 13 boot order, changing...
... sound settings 20 speakers 19 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 B backing up software and information 42 backup, creating 52 backups 52 battery conserving power 31 discharging 31 factory-sealed 32 finding information 30 low battery levels 31 resolving low battery level 31, 32 battery charge 30 battery information, finding 30 battery power 30 best practices 1 BIOS determining version 43 downloading an update 44 starting the Setup Utility 43 updating 43 Bluetooth device 15, 17 Bluetooth label 13 boot order, changing...
User Guide
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...ID code 48 starting 49 using 48 HP PC Hardware Diagnostics Windows accessing 46, 47 downloading 47 failure ID code 46 installing 48 using 46 HP Recovery media recovery 53 HP resources 1 HP Sure Recover 54 HP Touchpoint Manager 42 I IMEI number 16 increase screen brightness action key 11 initiating Sleep and Hibernation 28 input power 56 installing optional security cable 42 internal microphones, identifying 6 International Association of Accessibility Professionals 59 internet security software, using 41 J jacks audio-out (headphone)/audio-in (microphone) 5 K keyboard and optional mouse using...
...ID code 48 starting 49 using 48 HP PC Hardware Diagnostics Windows accessing 46, 47 downloading 47 failure ID code 46 installing 48 using 46 HP Recovery media recovery 53 HP resources 1 HP Sure Recover 54 HP Touchpoint Manager 42 I IMEI number 16 increase screen brightness action key 11 initiating Sleep and Hibernation 28 input power 56 installing optional security cable 42 internal microphones, identifying 6 International Association of Accessibility Professionals 59 internet security software, using 41 J jacks audio-out (headphone)/audio-in (microphone) 5 K keyboard and optional mouse using...
User Guide
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... discs 53 media 53 USB flash drive 53 recovery media 52 creating using HP Cloud Recovery Download Tool 52 creating using Windows tools 52 regulatory information regulatory label 13 wireless certification labels 13 Remote HP PC Hardware Diagnostics UEFI settings customizing 50 using the touchpad 24 V vents, identifying 9, 13 video DisplayPort device 20 HDMI port 21 USB Type-C 23 wireless displays 23 Index 65 See audio sound settings, using 20 speaker volume action keys 12 speakers 13 connecting 19 special keys identifying 10 using 10 specifications 56 standards and legislation, accessibility...
... discs 53 media 53 USB flash drive 53 recovery media 52 creating using HP Cloud Recovery Download Tool 52 creating using Windows tools 52 regulatory information regulatory label 13 wireless certification labels 13 Remote HP PC Hardware Diagnostics UEFI settings customizing 50 using the touchpad 24 V vents, identifying 9, 13 video DisplayPort device 20 HDMI port 21 USB Type-C 23 wireless displays 23 Index 65 See audio sound settings, using 20 speaker volume action keys 12 speakers 13 connecting 19 special keys identifying 10 using 10 specifications 56 standards and legislation, accessibility...
Maintenance and Service Guide
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...-state drive ...32 Speakers ...33 WLAN module ...34 Touchpad ...36 Fingerprint reader ...37 Fan ...37 Heat sink ...38 Light bar ...39 Audio board ...40 USB door ...41 System board ...42 Power connector cable ...44 Display assembly ...45 Top cover with keyboard ...51 6 Using Setup Utility (BIOS) ...53 Starting Setup Utility (BIOS) ...53 Updating Setup Utility (BIOS) ...53 Determining the BIOS version ...53 Preparing for a BIOS update ...54 Downloading a BIOS update 54 Installing a BIOS update 54 7 Backing up, restoring, and recovering ...56 Backing up information and creating recovery media...
...-state drive ...32 Speakers ...33 WLAN module ...34 Touchpad ...36 Fingerprint reader ...37 Fan ...37 Heat sink ...38 Light bar ...39 Audio board ...40 USB door ...41 System board ...42 Power connector cable ...44 Display assembly ...45 Top cover with keyboard ...51 6 Using Setup Utility (BIOS) ...53 Starting Setup Utility (BIOS) ...53 Updating Setup Utility (BIOS) ...53 Determining the BIOS version ...53 Preparing for a BIOS update ...54 Downloading a BIOS update 54 Installing a BIOS update 54 7 Backing up, restoring, and recovering ...56 Backing up information and creating recovery media...
Maintenance and Service Guide
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... installed on -screen instructions. 54 Chapter 6 Using Setup Utility (BIOS) Installing a BIOS update BIOS installation procedures vary. Type file in the taskbar. 2. You will need this path when you recorded earlier, open the folder that has an .exe extension (for and download BIOS updates. 1. Select your computer is connected to install the update. Using the hard drive path you are ready to a network, consult the network administrator before downloading and installing a BIOS update. or - b. The BIOS installation begins. 5. Downloading a BIOS update After you review...
... installed on -screen instructions. 54 Chapter 6 Using Setup Utility (BIOS) Installing a BIOS update BIOS installation procedures vary. Type file in the taskbar. 2. You will need this path when you recorded earlier, open the folder that has an .exe extension (for and download BIOS updates. 1. Select your computer is connected to install the update. Using the hard drive path you are ready to a network, consult the network administrator before downloading and installing a BIOS update. or - b. The BIOS installation begins. 5. Downloading a BIOS update After you review...
Maintenance and Service Guide
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... adapter and battery light, identifying 4 action key, identifying 11 audio board illustrated 15 removal 40 spare part number 15 spare part numbers 40 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 B backup, creating 56 backups 56 BIOS determining version 53 downloading an update 54 starting the Setup Utility 53 updating 53 Bluetooth label 12 boot order, changing 57 bottom components 11 bottom cover removal 29 rubber feet removal 29 spare part number 29 spare part number removal 29 spare part number 29 buttons left touchpad 7 power 10 right touchpad 7 C cables spare part...
... adapter and battery light, identifying 4 action key, identifying 11 audio board illustrated 15 removal 40 spare part number 15 spare part numbers 40 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 B backup, creating 56 backups 56 BIOS determining version 53 downloading an update 54 starting the Setup Utility 53 updating 53 Bluetooth label 12 boot order, changing 57 bottom components 11 bottom cover removal 29 rubber feet removal 29 spare part number 29 spare part number removal 29 spare part number 29 buttons left touchpad 7 power 10 right touchpad 7 C cables spare part...