Start Here
Page 2
... separately purchased hardware, drivers and/or software to most models. For any software product preinstalled on this computer, you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for HP products and services are...be liable for details. To access the latest user guide, go to the refund policy of the computer, please contact your computer. HP shall not be construed as constituting an additional warranty. If you agree to http://www.microsoft.com for technical or editorial errors or omissions...
... separately purchased hardware, drivers and/or software to most models. For any software product preinstalled on this computer, you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for HP products and services are...be liable for details. To access the latest user guide, go to the refund policy of the computer, please contact your computer. HP shall not be construed as constituting an additional warranty. If you agree to http://www.microsoft.com for technical or editorial errors or omissions...
Start Here
Page 5
Select Drivers & Downloads, and then follow the on-screen instructions. 1 Go to http://www.hp.com/ support, and select your computer hardware and software, see the User Guide. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your country. 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your computer.
Select Drivers & Downloads, and then follow the on-screen instructions. 1 Go to http://www.hp.com/ support, and select your computer hardware and software, see the User Guide. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your country. 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your computer.
Start Here
Page 9
...you need to correct a problem with a preinstalled application or driver, use the HP Recovery media. You can choose the System Recovery option from the HP Recovery partition (select products only) or use the Reinstall drivers and/or applications option (select products only) of expertise: ...Windows offers several options for your situation and level of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions...
...you need to correct a problem with a preinstalled application or driver, use the HP Recovery media. You can choose the System Recovery option from the HP Recovery partition (select products only) or use the Reinstall drivers and/or applications option (select products only) of expertise: ...Windows offers several options for your situation and level of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions...
Start Here
Page 12
... PC, and then select Warranty and services. - or - Select Drivers & Downloads, and then follow the on the CD or DVD provided in printed format, you can find your name, phone number, and postal address. 8 Chapter 4 More HP resources In some countries or regions, HP may provide a printed warranty in the taskbar search box...
... PC, and then select Warranty and services. - or - Select Drivers & Downloads, and then follow the on the CD or DVD provided in printed format, you can find your name, phone number, and postal address. 8 Chapter 4 More HP resources In some countries or regions, HP may provide a printed warranty in the taskbar search box...
User Guide 1
Page 2
...latest user guides, go to http://www.hp.com/support, and follow the instructions to the refund policy of the computer, please contact your computer. under license. Some features may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to http://www....microsoft.com for HP products and services are available in all editions or versions of Intel Corporation in the United States...
...latest user guides, go to http://www.hp.com/support, and follow the instructions to the refund policy of the computer, please contact your computer. under license. Some features may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to http://www....microsoft.com for HP products and services are available in all editions or versions of Intel Corporation in the United States...
User Guide 1
Page 7
... screen ...19 Using touch gestures (select products only) ...19 Using the keyboard and mouse ...19 6 Maintaining your computer ...21 Improving performance ...21 Updating programs and drivers ...22 Cleaning your computer ...22 Traveling with or shipping your computer ...23 7 Securing your computer and information ...25 Computer security features ...25 8 Troubleshooting ...26 Computer...
... screen ...19 Using touch gestures (select products only) ...19 Using the keyboard and mouse ...19 6 Maintaining your computer ...21 Improving performance ...21 Updating programs and drivers ...22 Cleaning your computer ...22 Traveling with or shipping your computer ...23 7 Securing your computer and information ...25 Computer security features ...25 8 Troubleshooting ...26 Computer...
User Guide 1
Page 9
...; Find Windows password information ● Find links to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on page 21. ● Find safety and regulatory notices Regulatory, Safety, and Environmental Notices To access this document: ▲ Type HP Documentation in the taskbar search box, and then select...
...; Find Windows password information ● Find links to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on page 21. ● Find safety and regulatory notices Regulatory, Safety, and Environmental Notices To access this document: ▲ Type HP Documentation in the taskbar search box, and then select...
User Guide 1
Page 29
... It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with the display closed while the computer is not necessary to run Disk Cleanup: 1. Using Disk Defragmenter HP recommends using Disk Defragmenter to free up disk space... additional information, access the Disk Defragmenter software Help. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is not protected by HP 3D DriveGuard. To run Disk Defragmenter on battery power. Improving performance You can safely delete to defragment your computer ...
... It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with the display closed while the computer is not necessary to run Disk Cleanup: 1. Using Disk Defragmenter HP recommends using Disk Defragmenter to free up disk space... additional information, access the Disk Defragmenter software Help. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is not protected by HP 3D DriveGuard. To run Disk Defragmenter on battery power. Improving performance You can safely delete to defragment your computer ...
User Guide 1
Page 30
...the search box, then select Downloads and updates. 3. Type support in the taskbar. 2. To update drivers: 1. Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Type windows update settings in a secondary hard drive bay (select...following methods: ● Updating using Windows 10 on page 22 ● Updating using Windows 10 S on -screen instructions. Updating programs and drivers HP recommends that the drive in a primary hard drive bay and/or the drive in the taskbar search box, and then select Windows Update settings....
...the search box, then select Downloads and updates. 3. Type support in the taskbar. 2. To update drivers: 1. Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Type windows update settings in a secondary hard drive bay (select...following methods: ● Updating using Windows 10 on page 22 ● Updating using Windows 10 S on -screen instructions. Updating programs and drivers HP recommends that the drive in a primary hard drive bay and/or the drive in the taskbar search box, and then select Windows Update settings....
User Guide 1
Page 38
... item (for an administrator password or confirmation, type the password or provide confirmation. 2. Select the Driver tab. 5. Software programs are slow to a configuration that you are prompted for example, HP DVD Writer 640b). 4. From the General tab, select Selective startup. 3. Select the Startup tab...scans and other system tools when the computer is not in this table. ● Reinstall the software program or hardware driver. To update a driver, select Update Driver, and then follow the on page 37. Select the arrow to prevent from loading. 1. NOTE: If you have ...
... item (for an administrator password or confirmation, type the password or provide confirmation. 2. Select the Driver tab. 5. Software programs are slow to a configuration that you are prompted for example, HP DVD Writer 640b). 4. From the General tab, select Selective startup. 3. Select the Startup tab...scans and other system tools when the computer is not in this table. ● Reinstall the software program or hardware driver. To update a driver, select Update Driver, and then follow the on page 37. Select the arrow to prevent from loading. 1. NOTE: If you have ...
User Guide 1
Page 39
...: Always use System Restore to return the computer to a previous restore point. Software program and hardware driver reinstallation Before you uninstall a program, be caused by software that are shipped without a version of a driver, select Roll Back Driver, and then follow the on your computer, use this System Restore procedure before you have a problem...
...: Always use System Restore to return the computer to a previous restore point. Software program and hardware driver reinstallation Before you uninstall a program, be caused by software that are shipped without a version of a driver, select Roll Back Driver, and then follow the on your computer, use this System Restore procedure before you have a problem...
User Guide 1
Page 41
...product name or number in . Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. The HP PC Diagnostics home page is displayed. 3. Select Get software and drivers, select your Failure ID and product number automatically ...filled in the search box that displays on -screen instructions. - Using HP PC Hardware Diagnostics UEFI 33 Go to download and create the HP UEFI support environment because only ....
...product name or number in . Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. The HP PC Diagnostics home page is displayed. 3. Select Get software and drivers, select your Failure ID and product number automatically ...filled in the search box that displays on -screen instructions. - Using HP PC Hardware Diagnostics UEFI 33 Go to download and create the HP UEFI support environment because only ....
User Guide 1
Page 43
... or number. You can perform the following customizations: ● Set a schedule for the product. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 35 1. Go to a preconfigured server. Select Get software and drivers, select your computer. Enter the product name or number, select your computer, and then select your operating...
... or number. You can perform the following customizations: ● Set a schedule for the product. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 35 1. Go to a preconfigured server. Select Get software and drivers, select your computer. Enter the product name or number, select your computer, and then select your operating...
User Guide 1
Page 56
... backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20... L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
... backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20... L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
User Guide 1
Page 57
...connection 8 WWAN device 9 Index 49 USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge, identifying USB Type-C 5 Thunderbolt, connecting USB Type- C 14 transfer data 18 traveling with the computer 23 troubleshooting computer...(with cable) 28 power 27 software 30 speakers and sound 28 turning off the computer 4 U unresponsive system 4 updating programs and drivers 22 USB port with HP Sleep and Charge, identifying 5 USB port, identifying 5 USB SuperSpeed Plus port, identifying 5 USB SuperSpeed port, identifying 5 USB Type...
...connection 8 WWAN device 9 Index 49 USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge, identifying USB Type-C 5 Thunderbolt, connecting USB Type- C 14 transfer data 18 traveling with the computer 23 troubleshooting computer...(with cable) 28 power 27 software 30 speakers and sound 28 turning off the computer 4 U unresponsive system 4 updating programs and drivers 22 USB port with HP Sleep and Charge, identifying 5 USB port, identifying 5 USB SuperSpeed Plus port, identifying 5 USB SuperSpeed port, identifying 5 USB Type...
