Troubleshooting and Maintenance Guide
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Use of Windows 8. Not all features are set forth in the computer window because it shows information about systems configured with 4 GB of memory For computers with the Microsoft® Windows® operating system preinstalled may appear to HP and Compaq systems. The memory above 3 GB may require upgraded and/or separately purchased hardware, drivers and/or software to change without notice. The information in the...
Use of Windows 8. Not all features are set forth in the computer window because it shows information about systems configured with 4 GB of memory For computers with the Microsoft® Windows® operating system preinstalled may appear to HP and Compaq systems. The memory above 3 GB may require upgraded and/or separately purchased hardware, drivers and/or software to change without notice. The information in the...
Troubleshooting and Maintenance Guide
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... ...2 Computer does not start ...2 Power ...3 Display (monitor) ...3 Keyboard and mouse (with cable) ...3 Keyboard and mouse (wireless) ...4 Speakers and sound ...5 Internet access ...5 Software troubleshooting ...6 3 System recovery ...8 Choosing a system recovery method 8 System recovery options ...8 Recovery media ...10 4 Maintenance ...12 Schedules and tasks ...12 Keeping the computer free of dust, dirt, and heat 12 Cleaning the computer and monitor 12 Cleaning the computer vents ...13 Cleaning the keyboard and mouse ...13 Cleaning the touch screen (select models only 13 iii
... ...2 Computer does not start ...2 Power ...3 Display (monitor) ...3 Keyboard and mouse (with cable) ...3 Keyboard and mouse (wireless) ...4 Speakers and sound ...5 Internet access ...5 Software troubleshooting ...6 3 System recovery ...8 Choosing a system recovery method 8 System recovery options ...8 Recovery media ...10 4 Maintenance ...12 Schedules and tasks ...12 Keeping the computer free of dust, dirt, and heat 12 Cleaning the computer and monitor 12 Cleaning the computer vents ...13 Cleaning the keyboard and mouse ...13 Cleaning the touch screen (select models only 13 iii
Troubleshooting and Maintenance Guide
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... protection against new viruses beyond the trial period, purchase an extended update service. Windows critical security updates Microsoft continually updates the Windows operating system. Unauthorized access to data and ongoing threats to secure computer information. Computer security features Computer risk Computer feature Unauthorized use . Unauthorized access to Setup Utility, Administrator password BIOS settings, and other system identification information Computer viruses Antivirus software The free trial antivirus software that you...
... protection against new viruses beyond the trial period, purchase an extended update service. Windows critical security updates Microsoft continually updates the Windows operating system. Unauthorized access to data and ongoing threats to secure computer information. Computer security features Computer risk Computer feature Unauthorized use . Unauthorized access to Setup Utility, Administrator password BIOS settings, and other system identification information Computer viruses Antivirus software The free trial antivirus software that you...
Troubleshooting and Maintenance Guide
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... Windows opens, immediately back up . 2 Chapter 2 Troubleshooting When the cables connecting the computer to the external power source are plugged in properly. If the display (monitor) is blank, the monitor might encounter while installing, starting up and is not responding. Computer seems to be replaced. Select Task Manager. 3. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Or, press and hold the Power button on ; Error message: Invalid system disk...
... Windows opens, immediately back up . 2 Chapter 2 Troubleshooting When the cables connecting the computer to the external power source are plugged in properly. If the display (monitor) is blank, the monitor might encounter while installing, starting up and is not responding. Computer seems to be replaced. Select Task Manager. 3. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Or, press and hold the Power button on ; Error message: Invalid system disk...
Troubleshooting and Maintenance Guide
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... not turn on the computer. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is running - Let it cool down. ● Ensure that computer air vents are bent, reconnect the monitor connector cable to the documentation that the internal fan is not lit. Inspect the monitor video connector for bent pins: ● If any of the desktop...
... not turn on the computer. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is running - Let it cool down. ● Ensure that computer air vents are bent, reconnect the monitor connector cable to the documentation that the internal fan is not lit. Inspect the monitor video connector for bent pins: ● If any of the desktop...
Troubleshooting and Maintenance Guide
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... . ● Replace the batteries in Suspend mode, which occurs after 60 seconds. The receiver connection session times out after 20 minutes of the keyboard for 5 to an open programs. 4. Push and hold the Connect button (B) on the underside of the receiver, approximately 10 meters (32 feet) for normal use a USB connector on the number keypad can be used. Press the Alt+Tab keys simultaneously...
... . ● Replace the batteries in Suspend mode, which occurs after 60 seconds. The receiver connection session times out after 20 minutes of the keyboard for 5 to an open programs. 4. Push and hold the Connect button (B) on the underside of the receiver, approximately 10 meters (32 feet) for normal use a USB connector on the number keypad can be used. Press the Alt+Tab keys simultaneously...
Troubleshooting and Maintenance Guide
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Replace the non-powered speakers with powered speakers. 1. From the Start screen, type control panel, select Control Panel, and then select System and Security. 2. Internet access Symptom Possible solution Internet programs do not Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. I cannot connect to your system has an external antenna, try to open the wizard, and then follow the on the graphics card (select models only) to connect your computer (or speaker system). From the...
Replace the non-powered speakers with powered speakers. 1. From the Start screen, type control panel, select Control Panel, and then select System and Security. 2. Internet access Symptom Possible solution Internet programs do not Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. I cannot connect to your system has an external antenna, try to open the wizard, and then follow the on the graphics card (select models only) to connect your computer (or speaker system). From the...
Troubleshooting and Maintenance Guide
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... of Microsoft Windows. Double-click the specific item (for example, HP DVD Writer 640b). 4. You can also set restore points manually. Select System and Security, select System, and then select System protection. 4. Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn the computer off completely and then turn it came with the product) or hardware driver to a configuration that are...
... of Microsoft Windows. Double-click the specific item (for example, HP DVD Writer 640b). 4. You can also set restore points manually. Select System and Security, select System, and then select System protection. 4. Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn the computer off completely and then turn it came with the product) or hardware driver to a configuration that are...
Troubleshooting and Maintenance Guide
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... available on CDs or DVDs included in the HP Recovery Manager: 1. Close all software programs and folders. 2. From the Start screen, type control panel, and then select Control Panel. 3. To check the list of installable programs or to continue. 2. From the Start screen, type recovery, and then select HP Recovery Manager. Check whether your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. Software troubleshooting 7 Symptom Possible solution Software program and hardware driver reinstallation If any of...
... available on CDs or DVDs included in the HP Recovery Manager: 1. Close all software programs and folders. 2. From the Start screen, type control panel, and then select Control Panel. 3. To check the list of installable programs or to continue. 2. From the Start screen, type recovery, and then select HP Recovery Manager. Check whether your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. Software troubleshooting 7 Symptom Possible solution Software program and hardware driver reinstallation If any of...
Troubleshooting and Maintenance Guide
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... or installed. However, you use these steps to a removable disc or USB flash drive. To perform a System Recovery from the computer except the monitor, keyboard, and mouse. 3. Through the hard disk drive, by pressing F11 on page 8 NOTE: The recovery image uses a portion of Microsoft Windows. Through recovery discs purchased from the Windows Start screen. 2. If the computer is working and Windows is a file that you create. 4. Disconnect all peripheral devices from a recovery image, see Microsoft System Restore under Software troubleshooting...
... or installed. However, you use these steps to a removable disc or USB flash drive. To perform a System Recovery from the computer except the monitor, keyboard, and mouse. 3. Through the hard disk drive, by pressing F11 on page 8 NOTE: The recovery image uses a portion of Microsoft Windows. Through recovery discs purchased from the Windows Start screen. 2. If the computer is working and Windows is a file that you create. 4. Disconnect all peripheral devices from a recovery image, see Microsoft System Restore under Software troubleshooting...
Troubleshooting and Maintenance Guide
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... computer and run HP Recovery Manager from the computer except the monitor, keyboard, and mouse. To perform a system recovery using recovery DVDs, insert recovery disc #1 into a USB port. 3. If using recovery media: 1. System recovery options 9 From the Start screen, type recovery, and then select HP Recovery Manager. NOTE: If your system does not detect a recovery partition, it into the DVD drive tray, and close the tray. System recovery at system startup CAUTION: System Recovery deletes all data and programs you see Creating recovery media on -screen instructions. Turn off...
... computer and run HP Recovery Manager from the computer except the monitor, keyboard, and mouse. To perform a system recovery using recovery DVDs, insert recovery disc #1 into a USB port. 3. If using recovery media: 1. System recovery options 9 From the Start screen, type recovery, and then select HP Recovery Manager. NOTE: If your system does not detect a recovery partition, it into the DVD drive tray, and close the tray. System recovery at system startup CAUTION: System Recovery deletes all data and programs you see Creating recovery media on -screen instructions. Turn off...
Troubleshooting and Maintenance Guide
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... a new blank disc to bring up the boot menu. Press the Power button to choose between running System Recovery from the disc. If you are prompted to turn on -screen instructions. NOTE: You cannot use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to boot from hard drive, select media, and then click Next. 8. 5. Select Factory Reset. 9. Use the arrow keys to select the USB device and press Enter to create recovery discs...
... a new blank disc to bring up the boot menu. Press the Power button to choose between running System Recovery from the disc. If you are prompted to turn on -screen instructions. NOTE: You cannot use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to boot from hard drive, select media, and then click Next. 8. 5. Select Factory Reset. 9. Use the arrow keys to select the USB device and press Enter to create recovery discs...
Troubleshooting and Maintenance Guide
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.... Recovery media 11 NOTE: Do not use media cards for example, Recovery 1, Recovery 2). Select the USB flash drive from a media card and you know how much storage is the minimum), it in a secure place. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next. 4. From the Start screen, type recovery, and then select HP Recovery Manager. The program lets you may not be able to run system recovery. NOTE: Recovery Media Creation formats the flash drive...
.... Recovery media 11 NOTE: Do not use media cards for example, Recovery 1, Recovery 2). Select the USB flash drive from a media card and you know how much storage is the minimum), it in a secure place. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next. 4. From the Start screen, type recovery, and then select HP Recovery Manager. The program lets you may not be able to run system recovery. NOTE: Recovery Media Creation formats the flash drive...
Troubleshooting and Maintenance Guide
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... on the computer usage. Weekly Software cleanup Use the Windows cleaning tool or safe third-party cleaning tools to keep your hard disk in the case of the keyboard and mouse, not work smoothly and effectively. Software updates Use Windows Update to the original configuration when you first started your system. Use System Recovery to wipe your Windows operating system installation clean, restoring it to fix operating system bugs and improve performance. See...
... on the computer usage. Weekly Software cleanup Use the Windows cleaning tool or safe third-party cleaning tools to keep your hard disk in the case of the keyboard and mouse, not work smoothly and effectively. Software updates Use Windows Update to the original configuration when you first started your system. Use System Recovery to wipe your Windows operating system installation clean, restoring it to fix operating system bugs and improve performance. See...
Troubleshooting and Maintenance Guide
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... the monitor screen, use a clean cloth and antistatic screen cleaner. 3. Use a clean, dry cloth to avoid removing key caps and springs. 1. Cleaning the keyboard and mouse When cleaning the keyboard keys, use a low setting on the keyboard keys and along the grooves. 2. Cleaning the touch screen (select models only) CAUTION: Do not spray or place the cleaner directly on the computer case. 2. Turn off the computer. Disconnect the power cord...
... the monitor screen, use a clean cloth and antistatic screen cleaner. 3. Use a clean, dry cloth to avoid removing key caps and springs. 1. Cleaning the keyboard and mouse When cleaning the keyboard keys, use a low setting on the keyboard keys and along the grooves. 2. Cleaning the touch screen (select models only) CAUTION: Do not spray or place the cleaner directly on the computer case. 2. Turn off the computer. Disconnect the power cord...
Troubleshooting and Maintenance Guide
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Spray a small amount of mild glass cleaner on a soft cloth to remove any dirt, fingerprints, or other debris that could hinder the touch recognition of the touch screen to clean the touch screen. 4. Wipe the surface and left and right side of the screen. 14 Chapter 4 Maintenance 3.
Spray a small amount of mild glass cleaner on a soft cloth to remove any dirt, fingerprints, or other debris that could hinder the touch recognition of the touch screen to clean the touch screen. 4. Wipe the surface and left and right side of the screen. 14 Chapter 4 Maintenance 3.