Start Here
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...'s website or reinstall the software from backup, refreshing the computer, and resetting the computer to correct computer issues. ● HP Recovery media must use the HP Recovery media. IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to its original factory state by using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. If you have not already created recovery media, see Creating HP Recovery media (select products only) on...
...'s website or reinstall the software from backup, refreshing the computer, and resetting the computer to correct computer issues. ● HP Recovery media must use the HP Recovery media. IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to its original factory state by using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. If you have not already created recovery media, see Creating HP Recovery media (select products only) on...
Start Here
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... can change the computer boot order, which you want to boot. 4. To change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on -screen instructions. Select the optical drive or USB flash drive from the HP Recovery partition. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. see Creating HP Recovery media (select products only) on or restart the tablet, and then quickly hold down the volume down the Windows button; Type recovery in BIOS...
... can change the computer boot order, which you want to boot. 4. To change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on -screen instructions. Select the optical drive or USB flash drive from the HP Recovery partition. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. see Creating HP Recovery media (select products only) on or restart the tablet, and then quickly hold down the volume down the Windows button; Type recovery in BIOS...
Maintenance and Service Guide
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... Download button, and then follow these steps: 1. Turn off or in Hibernation, turn the computer on each side of the memory module slot to installing new memory may result in the socket labeled 1. Spread the retaining tabs (1) on , and then shut it must be installed in various system problems. To update BIOS: 1. Remove the bottom cover (see Battery on -screen instructions. If you update the computer to www.hp.com. 2. Remove the battery...
... Download button, and then follow these steps: 1. Turn off or in Hibernation, turn the computer on each side of the memory module slot to installing new memory may result in the socket labeled 1. Spread the retaining tabs (1) on , and then shut it must be installed in various system problems. To update BIOS: 1. Remove the bottom cover (see Battery on -screen instructions. If you update the computer to www.hp.com. 2. Remove the battery...
Maintenance and Service Guide
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... as disk drives, display, keyboard, mouse, and printer). Navigating and selecting in combination with Computer Setup only if USB legacy support is enabled. Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the screen, or use your finger to make selections. ● To scroll up and down, select the up arrow key or the down button until the Startup menu is displayed, and...
... as disk drives, display, keyboard, mouse, and printer). Navigating and selecting in combination with Computer Setup only if USB legacy support is enabled. Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the screen, or use your finger to make selections. ● To scroll up and down, select the up arrow key or the down button until the Startup menu is displayed, and...
Maintenance and Service Guide
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... select the HP Support Assistant app. - At the download area, follow these instructions: Do not disconnect power on your hard drive. Most BIOS updates on -screen instructions. 4. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. See Starting Computer Setup on the computer. Select Main, select Ignore Changes and Exit, and then press enter. To check for updates and messages. 3. Downloading a BIOS update CAUTION...
... select the HP Support Assistant app. - At the download area, follow these instructions: Do not disconnect power on your hard drive. Most BIOS updates on -screen instructions. 4. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. See Starting Computer Setup on the computer. Select Main, select Ignore Changes and Exit, and then press enter. To check for updates and messages. 3. Downloading a BIOS update CAUTION...
Maintenance and Service Guide
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... your computer to enter the Boot Device Options menu. ● Tablets without keyboards: ▲ Turn off the tablet. NOTE: After a message on -screen instructions. Type file in combination with keyboards: ▲ Turn on the screen after the download is typically Local Disk (C:). 3. Double-click the file that contains the update. 4. The BIOS installation begins. 5. Select a boot device, then press enter. 68 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start NOTE: If you connect your hard drive designation.
... your computer to enter the Boot Device Options menu. ● Tablets without keyboards: ▲ Turn off the tablet. NOTE: After a message on -screen instructions. Type file in combination with keyboards: ▲ Turn on the screen after the download is typically Local Disk (C:). 3. Double-click the file that contains the update. 4. The BIOS installation begins. 5. Select a boot device, then press enter. 68 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start NOTE: If you connect your hard drive designation.
Maintenance and Service Guide
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... default. Restore and recovery There are available on -screen instructions. ● If you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Choose the method that best matches your situation and level of expertise: IMPORTANT: Not all products. ● Windows offers several options for restoring from the HP Recovery partition (select products only) or use the Factory Reset option of HP Recovery media. For more information, see the Get started...
... default. Restore and recovery There are available on -screen instructions. ● If you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Choose the method that best matches your situation and level of expertise: IMPORTANT: Not all products. ● Windows offers several options for restoring from the HP Recovery partition (select products only) or use the Factory Reset option of HP Recovery media. For more information, see the Get started...
Maintenance and Service Guide
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...keyboards attached: ▲ Turn on products that support this function. Select the optical drive or USB flash drive from the HP Recovery partition. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up and recovering Follow these steps. 1. Select Remove Recovery Partition, and then follow the on page 74. You can change the computer boot order, which you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on -screen instructions...
...keyboards attached: ▲ Turn on products that support this function. Select the optical drive or USB flash drive from the HP Recovery partition. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up and recovering Follow these steps. 1. Select Remove Recovery Partition, and then follow the on page 74. You can change the computer boot order, which you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on -screen instructions...
Maintenance and Service Guide
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... 32 H hard drive product description 2 removal 38 spare part numbers 25, 38 hard drive bracket removal 39 spare part number 26, 38 hard drive cable removal 39 spare part number 26, 38 HDMI port 11 HDMI-to-VGA adapter, spare part number 28 headphone jack 11 heat sink removal 52 spare part numbers 25, 52 hinge removal 59 spare part number 27, 60 HP PC Hardware Diagnostics (UEFI) using 70 HP Recovery Manager correcting boot problems 78, 84 starting 77, 83 HP Recovery media creating 74, 80 recovery 77, 83 HP Recovery partition recovery 77, 83 removing 78...
... 32 H hard drive product description 2 removal 38 spare part numbers 25, 38 hard drive bracket removal 39 spare part number 26, 38 hard drive cable removal 39 spare part number 26, 38 HDMI port 11 HDMI-to-VGA adapter, spare part number 28 headphone jack 11 heat sink removal 52 spare part numbers 25, 52 hinge removal 59 spare part number 27, 60 HP PC Hardware Diagnostics (UEFI) using 70 HP Recovery Manager correcting boot problems 78, 84 starting 77, 83 HP Recovery media creating 74, 80 recovery 77, 83 HP Recovery partition recovery 77, 83 removing 78...
Maintenance and Service Guide
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...audio 2, 3 chipset 1 display panel 1, 2 Ethernet 3 external media cards 3 graphics 1 hard drive 2 keyboard 3 memory module 2 microphone 2, 3 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3, 4 processors 1 product name 1 security 4 serviceability 4 solid-state drive 2 storage 2 video 2, 3 wireless 3 product name 1 R recover options 75, 81 recovery discs 74, 77, 80, 83 HP Recovery Manager 76, 82 media 77, 83 starting 77, 83 supported discs 74, 80 system 76, 82 USB flash drive 77, 83 using HP Recovery media 74, 80 recovery media creating 74, 80 creating using HP...
...audio 2, 3 chipset 1 display panel 1, 2 Ethernet 3 external media cards 3 graphics 1 hard drive 2 keyboard 3 memory module 2 microphone 2, 3 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3, 4 processors 1 product name 1 security 4 serviceability 4 solid-state drive 2 storage 2 video 2, 3 wireless 3 product name 1 R recover options 75, 81 recovery discs 74, 77, 80, 83 HP Recovery Manager 76, 82 media 77, 83 starting 77, 83 supported discs 74, 80 system 76, 82 USB flash drive 77, 83 using HP Recovery media 74, 80 recovery media creating 74, 80 creating using HP...
Maintenance and Service Guide
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... port 11, 12 USB legacy support 65 USB port board removal 43 spare part number 43 spare part numbers 25 USB port board cable removal 55 spare part number 25, 43, 55 USB Type-C port bracket removal 50 spare part number 25, 50 USB Type-C SuperSpeed port 11 USB-C-to-USB-A dongle, spare part number 28 V vent 14 video, product description 2, 3 W webcam/microphone module removal 57 spare part numbers 27, 58 webcam/microphone module cable spare part numbers 27 Windows system restore point 73, 75, 79, 81 Windows key 9 Windows tools using 75, 81 wireless antenna locations 6 removal 61 spare part number...
... port 11, 12 USB legacy support 65 USB port board removal 43 spare part number 43 spare part numbers 25 USB port board cable removal 55 spare part number 25, 43, 55 USB Type-C port bracket removal 50 spare part number 25, 50 USB Type-C SuperSpeed port 11 USB-C-to-USB-A dongle, spare part number 28 V vent 14 video, product description 2, 3 W webcam/microphone module removal 57 spare part numbers 27, 58 webcam/microphone module cable spare part numbers 27 Windows system restore point 73, 75, 79, 81 Windows key 9 Windows tools using 75, 81 wireless antenna locations 6 removal 61 spare part number...
User Guide
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... ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...6 Display ...7 Keyboard area ...8 TouchPad ...8 Lights ...9 Button and speakers ...10 Special keys ...11 Action keys ...12 Bottom ...13 Labels ...14 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP Mobile Broadband (select products only 16 Using GPS (select products only) ...17 Using Bluetooth wireless devices (select products only 17 Connecting Bluetooth devices 17...
... ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...6 Display ...7 Keyboard area ...8 TouchPad ...8 Lights ...9 Button and speakers ...10 Special keys ...11 Action keys ...12 Bottom ...13 Labels ...14 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls ...15 Airplane mode key ...15 Operating system controls 15 Connecting to a WLAN ...16 Using HP Mobile Broadband (select products only 16 Using GPS (select products only) ...17 Using Bluetooth wireless devices (select products only 17 Connecting Bluetooth devices 17...
User Guide
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... your wireless network ...40 Backing up your software applications and information 40 Using an optional security cable (select products only 40 9 Using Setup Utility (BIOS) ...41 Starting Setup Utility (BIOS) ...41 Updating Setup Utility (BIOS) ...41 Determining the BIOS version ...41 Downloading a BIOS update ...42 10 Using HP PC Hardware Diagnostics (UEFI) ...43 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 43 11 Backing up, restoring, and recovering ...45 Creating recovery media and backups ...45 Creating HP Recovery media (select products only 45 Using Windows tools...
... your wireless network ...40 Backing up your software applications and information 40 Using an optional security cable (select products only 40 9 Using Setup Utility (BIOS) ...41 Starting Setup Utility (BIOS) ...41 Updating Setup Utility (BIOS) ...41 Determining the BIOS version ...41 Downloading a BIOS update ...42 10 Using HP PC Hardware Diagnostics (UEFI) ...43 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 43 11 Backing up, restoring, and recovering ...45 Creating recovery media and backups ...45 Creating HP Recovery media (select products only 45 Using Windows tools...
User Guide
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... using your computer are enabled at the factory. Type control panel in your home, and public places such as computers, phones, printers, headsets, speakers, and cameras. This chapter will help you get connected to a wireless network 15 Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates...
... using your computer are enabled at the factory. Type control panel in your home, and public places such as computers, phones, printers, headsets, speakers, and cameras. This chapter will help you get connected to a wireless network 15 Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates...
User Guide
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... adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your system. - or - IMPORTANT: Be sure that enables you need an HDMI cable, purchased separately. To reduce the risk of the video ports on your computer, you to watch streaming video from your favorite websites and download video and movies to a network. Follow the device manufacturer's instructions. Using video...
... adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your system. - or - IMPORTANT: Be sure that enables you need an HDMI cable, purchased separately. To reduce the risk of the video ports on your computer, you to watch streaming video from your favorite websites and download video and movies to a network. Follow the device manufacturer's instructions. Using video...
User Guide
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... then select Hibernate. ● Power menu-Select Change Settings that are connecting an external hardware device that you must enter your Windows password before your product, you can be accessed by selecting the Start button. 4. The Power menu can enable Hibernation for an extended period Although you are currently unavailable, and then, under any of the following ways: ● Power button-Under Power and sleep buttons and lid settings (wording may vary by...
... then select Hibernate. ● Power menu-Select Change Settings that are connecting an external hardware device that you must enter your Windows password before your product, you can be accessed by selecting the Start button. 4. The Power menu can enable Hibernation for an extended period Although you are currently unavailable, and then, under any of the following ways: ● Power button-Under Power and sleep buttons and lid settings (wording may vary by...
User Guide
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.... Installing software updates HP, Windows, and third-party software installed on your computer and/or network, or it is monitored and compared with a set of user-defined security criteria. You can be preinstalled on your computer as you use your computer to access email, a network, or the Internet, you install on your computer should be kept up to date. For more information about computer viruses, type support in...
.... Installing software updates HP, Windows, and third-party software installed on your computer and/or network, or it is monitored and compared with a set of user-defined security criteria. You can be preinstalled on your computer as you use your computer to access email, a network, or the Internet, you install on your computer should be kept up to date. For more information about computer viruses, type support in...
User Guide
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... BIOS version currently installed on -screen instructions to download your selection to install the update. or - If no instructions appear, follow these instructions: ● Do not disconnect power from your hard drive. 42 Chapter 9 Using Setup Utility (BIOS) Identify the most recent BIOS update and compare it has been downloaded to reliable external power using the AC adapter. Type file in an optional docking device, or connected to the location on your hard drive where the BIOS update is downloaded. You may need to access...
... BIOS version currently installed on -screen instructions to download your selection to install the update. or - If no instructions appear, follow these instructions: ● Do not disconnect power from your hard drive. 42 Chapter 9 Using Setup Utility (BIOS) Identify the most recent BIOS update and compare it has been downloaded to reliable external power using the AC adapter. Type file in an optional docking device, or connected to the location on your hard drive where the BIOS update is downloaded. You may need to access...
User Guide
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..., finding 30 battery power 29 best practices 1 BIOS determining version 41 downloading an update 42 starting the Setup Utility 41 updating 41 Bluetooth device 15, 17 Bluetooth label 14 boot order changing 49 bottom 14 buttons left TouchPad 8 power 10 right TouchPad 8 C camera identifying 7 using 20 camera light, identifying 7 caps lock light, identifying 9 caring for your computer 34 cleaning your computer 34 components bottom 13 display 7 keyboard area 8 left side 6 right side 4 connecting to a mobile device 18 connecting to a network 15 connecting to a wireless network 15 connecting to...
..., finding 30 battery power 29 best practices 1 BIOS determining version 41 downloading an update 42 starting the Setup Utility 41 updating 41 Bluetooth device 15, 17 Bluetooth label 14 boot order changing 49 bottom 14 buttons left TouchPad 8 power 10 right TouchPad 8 C camera identifying 7 using 20 camera light, identifying 7 caps lock light, identifying 9 caring for your computer 34 cleaning your computer 34 components bottom 13 display 7 keyboard area 8 left side 6 right side 4 connecting to a mobile device 18 connecting to a network 15 connecting to a wireless network 15 connecting to...
User Guide
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... connection 16 R recover options 47 recovery discs 46, 48 HP Recovery Manager 47 media 48 starting 48 supported discs 46 system 47 USB flash drive 48 using HP Recovery media 46 recovery media creating 45 creating using HP Recovery Manager 46 recovery partition removing 50 regulatory information regulatory label 14 wireless certification labels 14 RJ-45 (network) jack, identifying 6 RJ-45 (network) status lights, identifying 6 S security cable slot, identifying 6 security cable, installing 40 serial number 14 serial number, computer 14 service labels, locating 14 Setup Utility (BIOS) passwords...
... connection 16 R recover options 47 recovery discs 46, 48 HP Recovery Manager 47 media 48 starting 48 supported discs 46 system 47 USB flash drive 48 using HP Recovery media 46 recovery media creating 45 creating using HP Recovery Manager 46 recovery partition removing 50 regulatory information regulatory label 14 wireless certification labels 14 RJ-45 (network) jack, identifying 6 RJ-45 (network) status lights, identifying 6 S security cable slot, identifying 6 security cable, installing 40 serial number 14 serial number, computer 14 service labels, locating 14 Setup Utility (BIOS) passwords...