Maintenance and Service Guide
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Under Step 2: Select a Download, click the BIOS link. 7. Click the link for the computer model. 5. Click the Download button, and then follow these steps: 1. Before removing the memory module, follow the on page 39). Remove the battery (see Battery on -screen instructions. Spread the retaining tabs (1) on , and then shut it down through the operating system. 2. Component replacement procedures 45 1. Click Support & Drivers, and then click Drivers & Software. 3. Click the...
Under Step 2: Select a Download, click the BIOS link. 7. Click the link for the computer model. 5. Click the Download button, and then follow these steps: 1. Before removing the memory module, follow the on page 39). Remove the battery (see Battery on -screen instructions. Spread the retaining tabs (1) on , and then shut it down through the operating system. 2. Component replacement procedures 45 1. Click Support & Drivers, and then click Drivers & Software. 3. Click the...
Maintenance and Service Guide
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...; Turn on -screen instructions. Using Computer Setup 69 Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the screen, or use a pointing device to make selections. ● To scroll up and down, select the up arrow key or the down button until the Startup menu is displayed, and then tap F10 to a USB port can prevent the computer from operating properly. Press the power button...
...; Turn on -screen instructions. Using Computer Setup 69 Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the screen, or use a pointing device to make selections. ● To scroll up and down, select the up arrow key or the down button until the Startup menu is displayed, and then tap F10 to a USB port can prevent the computer from operating properly. Press the power button...
Maintenance and Service Guide
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... is downloaded. See Starting Computer Setup on -screen instructions. 4. Downloading a BIOS update CAUTION: To reduce the risk of damage to install the update. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Select Updates, and then select Check for later BIOS versions, see Downloading a BIOS update on your hard drive. Select Main, and then select System Information. 3. You may be accessed...
... is downloaded. See Starting Computer Setup on -screen instructions. 4. Downloading a BIOS update CAUTION: To reduce the risk of damage to install the update. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Select Updates, and then select Check for later BIOS versions, see Downloading a BIOS update on your hard drive. Select Main, and then select System Information. 3. You may be accessed...
Maintenance and Service Guide
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... a network, consult the network administrator before installing any instructions that are revealed, follow these steps: 1. The BIOS installation begins. 5. Complete the installation by following the on the screen after the download is complete. Access the Boot Device Options menu: ● Computers or tablets with the volume down button until the Startup menu is typically Local Disk (C:). 3. Select a boot device, then press enter. 72 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start BIOS installation procedures vary. Changing the boot order using the...
... a network, consult the network administrator before installing any instructions that are revealed, follow these steps: 1. The BIOS installation begins. 5. Complete the installation by following the on the screen after the download is complete. Access the Boot Device Options menu: ● Computers or tablets with the volume down button until the Startup menu is typically Local Disk (C:). 3. Select a boot device, then press enter. 72 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start BIOS installation procedures vary. Changing the boot order using the...
Maintenance and Service Guide
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..., and then quickly hold down button; or Turn on products that support this function. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on -screen instructions. 82 Chapter 9 Backing up hard drive space. Select the optical drive or USB flash drive from the HP Recovery partition. So before beginning these steps to perform System Recovery or create HP recovery media from which...
..., and then quickly hold down button; or Turn on products that support this function. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on -screen instructions. 82 Chapter 9 Backing up hard drive space. Select the optical drive or USB flash drive from the HP Recovery partition. So before beginning these steps to perform System Recovery or create HP recovery media from which...
Maintenance and Service Guide
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... transporting 34 workstation 34 H hard drive product description 2, 3 removal 40 spare part numbers 26, 40 hard drive bracket removal 41 spare part number 27, 40 hard drive cable removal 41 spare part number 27, 40 HDMI port 11 HDMI-to-VGA adapter, spare part number 30 headphone jack 11 heat sink removal 55 spare part numbers 26, 55 hinge removal 63 spare part number 29, 63 HP PC Hardware Diagnostics (UEFI) using 74 HP Recovery Manager correcting boot problems 82 starting 81 HP Recovery media creating 78 recovery 81 HP Recovery partition recovery 81 removing 82 86 Index
... transporting 34 workstation 34 H hard drive product description 2, 3 removal 40 spare part numbers 26, 40 hard drive bracket removal 41 spare part number 27, 40 hard drive cable removal 41 spare part number 27, 40 HDMI port 11 HDMI-to-VGA adapter, spare part number 30 headphone jack 11 heat sink removal 55 spare part numbers 26, 55 hinge removal 63 spare part number 29, 63 HP PC Hardware Diagnostics (UEFI) using 74 HP Recovery Manager correcting boot problems 82 starting 81 HP Recovery media creating 78 recovery 81 HP Recovery partition recovery 81 removing 82 86 Index
Maintenance and Service Guide
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...display panel 1, 2 Ethernet 3 external media cards 3 graphics 1 hard drive 2, 3 keyboard 3, 4 memory module 2 microphone 3 operating system 4 optical drive 3 pointing device 3, 4 ports 3 power requirements 4 processors 1 product name 1 security 4 serviceability 4 solid-state drive 2, 3 storage 2, 3 video 3 wireless 3 product name 1 R recover options 79 recovery discs 78, 81 HP Recovery Manager 80 media 81 starting 81 supported discs 78 system 80 USB flash drive 81 using HP Recovery media 78 recovery media creating 78 creating using HP Recovery Manager 78 recovery partition removing 82 removal...
...display panel 1, 2 Ethernet 3 external media cards 3 graphics 1 hard drive 2, 3 keyboard 3, 4 memory module 2 microphone 3 operating system 4 optical drive 3 pointing device 3, 4 ports 3 power requirements 4 processors 1 product name 1 security 4 serviceability 4 solid-state drive 2, 3 storage 2, 3 video 3 wireless 3 product name 1 R recover options 79 recovery discs 78, 81 HP Recovery Manager 80 media 81 starting 81 supported discs 78 system 80 USB flash drive 81 using HP Recovery media 78 recovery media creating 78 creating using HP Recovery Manager 78 recovery partition removing 82 removal...
Maintenance and Service Guide
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...TPM settings 73 transporting guidelines 34 U USB 3.x SuperSpeed port 11, 12 USB legacy support 69 USB port board removal 46 spare part number 26, 46 USB port board cable removal 58 spare part number 26, 46, 58 USB Type-C port bracket removal 53 spare part number 26, 53 USB Type-C SuperSpeed port 11 USB-C-to-USB-A dongle, spare part number 30 V vent 13 video, product description 3 W webcam/microphone module removal 61 spare part numbers 29, 61 webcam/microphone module cable spare part numbers 29 Windows system restore point 77, 79 Windows key 9 Windows tools using 79 wireless antenna locations...
...TPM settings 73 transporting guidelines 34 U USB 3.x SuperSpeed port 11, 12 USB legacy support 69 USB port board removal 46 spare part number 26, 46 USB port board cable removal 58 spare part number 26, 46, 58 USB Type-C port bracket removal 53 spare part number 26, 53 USB Type-C SuperSpeed port 11 USB-C-to-USB-A dongle, spare part number 30 V vent 13 video, product description 3 W webcam/microphone module removal 61 spare part numbers 29, 61 webcam/microphone module cable spare part numbers 29 Windows system restore point 77, 79 Windows key 9 Windows tools using 79 wireless antenna locations...
Maintenance and Service Guide 1
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...-855 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to reassemble and install the hard drive. Click Support & Drivers, and then click Drivers & Software. 3. CAUTION: Failure to update the computer to the latest BIOS prior to www.hp.com. 2. In the Enter a product name/number box, type the computer model information, and then click Search. 4. Under Step 2: Select a Download, click the BIOS link. 7. Navigate to installing new memory may...
...-855 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to reassemble and install the hard drive. Click Support & Drivers, and then click Drivers & Software. 3. CAUTION: Failure to update the computer to the latest BIOS prior to www.hp.com. 2. In the Enter a product name/number box, type the computer model information, and then click Search. 4. Under Step 2: Select a Download, click the BIOS link. 7. Navigate to installing new memory may...
Maintenance and Service Guide 1
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... locate the update later, after the download is complete. BIOS installation procedures vary. Click your hard drive designation. The hard drive designation is connected to a network, consult the network administrator before installing any device, cable, or cord. NOTE: If your computer is typically Local Disk (C:). 3. Follow the on your computer. Make a note of the date, name, or other identifier. If no instructions appear, follow these steps: a. Updating Setup Utility (BIOS) 73 Click Updates...
... locate the update later, after the download is complete. BIOS installation procedures vary. Click your hard drive designation. The hard drive designation is connected to a network, consult the network administrator before installing any device, cable, or cord. NOTE: If your computer is typically Local Disk (C:). 3. Follow the on your computer. Make a note of the date, name, or other identifier. If no instructions appear, follow these steps: a. Updating Setup Utility (BIOS) 73 Click Updates...
Maintenance and Service Guide 1
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... 2 removal 40 spare part numbers 28, 40 hard drive bracket removal 41 spare part number 28, 40 hard drive cable removal 41 spare part number 28, 40 HDMI port identifying 6 HDMI-to-VGA adapter, spare part number 31 heat sink removal 56 spare part numbers 26, 56 hinge removal 69 spare part number 30, 69 HP PC Hardware Diagnostics (UEFI) using 74 HP Recovery Manager correcting boot problems 81 starting 80 HP Recovery media creating 77 recovery 80 HP Recovery partition recovery 80 removing 82 I integrated camera light, identifying 8 integrated numeric keypad, identifying 12 internal microphones...
... 2 removal 40 spare part numbers 28, 40 hard drive bracket removal 41 spare part number 28, 40 hard drive cable removal 41 spare part number 28, 40 HDMI port identifying 6 HDMI-to-VGA adapter, spare part number 31 heat sink removal 56 spare part numbers 26, 56 hinge removal 69 spare part number 30, 69 HP PC Hardware Diagnostics (UEFI) using 74 HP Recovery Manager correcting boot problems 81 starting 80 HP Recovery media creating 77 recovery 80 HP Recovery partition recovery 80 removing 82 I integrated camera light, identifying 8 integrated numeric keypad, identifying 12 internal microphones...
Maintenance and Service Guide 1
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... media cards 3 graphics 1 hard drive 2 keyboard 3 memory module 2 microphone 2, 3 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 4 serviceability 4 solid-state drive 2 storage 2 video 2, 3 wireless 3 product name 1 R recover options 79 recovery discs 78, 80 HP Recovery Manager 79 media 80 starting 80 supported discs 78 system 79 USB flash drive 80 using HP Recovery media 78 recovery media creating 77 creating using HP Recovery Manager 78 recovery partition removing 82 removal/replacement procedures 37 RJ-45 (network) jack...
... media cards 3 graphics 1 hard drive 2 keyboard 3 memory module 2 microphone 2, 3 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 4 serviceability 4 solid-state drive 2 storage 2 video 2, 3 wireless 3 product name 1 R recover options 79 recovery discs 78, 80 HP Recovery Manager 79 media 80 starting 80 supported discs 78 system 79 USB flash drive 80 using HP Recovery media 78 recovery media creating 77 creating using HP Recovery Manager 78 recovery partition removing 82 removal/replacement procedures 37 RJ-45 (network) jack...
User Guide 1
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... only 42 Securing your wireless network ...42 Backing up your software applications and information 42 Using an optional security cable (select products only 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Downloading a BIOS update ...44 10 Using HP PC Hardware Diagnostics (UEFI) ...45 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 46 11 Backing up, restoring, and recovering ...47 Creating recovery media and backups ...47 Creating HP Recovery media (select products only 47...
... only 42 Securing your wireless network ...42 Backing up your software applications and information 42 Using an optional security cable (select products only 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Downloading a BIOS update ...44 10 Using HP PC Hardware Diagnostics (UEFI) ...45 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 46 11 Backing up, restoring, and recovering ...47 Creating recovery media and backups ...47 Creating HP Recovery media (select products only 47...
User Guide 1
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... wireless network connection. The wireless light indicates the overall power state of websites using one or two wireless lights. Select Network and Internet, and then select Network and Sharing Center. 16 Chapter 3 Connecting to that world. Type control panel in this chapter as computers, phones, printers, headsets, speakers, and cameras. In a WLAN, the mobile wireless device in your computer using your wireless devices, not the status of each other. But even at the factory...
... wireless network connection. The wireless light indicates the overall power state of websites using one or two wireless lights. Select Network and Internet, and then select Network and Sharing Center. 16 Chapter 3 Connecting to that world. Type control panel in this chapter as computers, phones, printers, headsets, speakers, and cameras. In a WLAN, the mobile wireless device in your computer using your wireless devices, not the status of each other. But even at the factory...
User Guide 1
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.... Connect one of the video ports on using an HDMI cable (select products only) NOTE: To connect an HDMI device to connect an external monitor, projector, or TV. Your computer may include advanced audio features that the external device is a powerful video device that enables you need an HDMI cable, purchased separately. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to the correct port...
.... Connect one of the video ports on using an HDMI cable (select products only) NOTE: To connect an HDMI device to connect an external monitor, projector, or TV. Your computer may include advanced audio features that the external device is a powerful video device that enables you need an HDMI cable, purchased separately. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to the correct port...
User Guide 1
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... sleep buttons and lid settings (wording may vary by briefly pressing the power button. 1. Save your Windows password before shutting down . The Power menu can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Shutting down (turning off the display and the computer. The Shut down . 30 Chapter 6 Managing power Depending on exiting Hibernation, you must enter your work returns to use the method that does not connect to a USB or video port...
... sleep buttons and lid settings (wording may vary by briefly pressing the power button. 1. Save your Windows password before shutting down . The Power menu can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Shutting down (turning off the display and the computer. The Shut down . 30 Chapter 6 Managing power Depending on exiting Hibernation, you must enter your work returns to use the method that does not connect to a USB or video port...
User Guide 1
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... install these updates automatically. A firewall can be a combination of both hardware and software. Using antivirus software Computer viruses can be software you install on . ● Network-based firewalls-Installed between your DSL or cable modem and your home network to date. Any data that does not meet those criteria is strongly recommended that protects only the computer it can disable programs, utilities, or the operating...
... install these updates automatically. A firewall can be a combination of both hardware and software. Using antivirus software Computer viruses can be software you install on . ● Network-based firewalls-Installed between your DSL or cable modem and your home network to date. Any data that does not meet those criteria is strongly recommended that protects only the computer it can disable programs, utilities, or the operating...
User Guide 1
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... appear on battery power, docked in the taskbar search box, and then select File Explorer. 2. Do not download or install a BIOS update while the computer is connected to your hard drive. 44 Chapter 9 Using Setup Utility (BIOS) Type support in the taskbar. 2. Type file in an optional docking device, or connected to an optional power source. Follow the on-screen instructions to download your selection to the BIOS version currently installed on -screen instructions. 4. Follow any device, cable, or cord...
... appear on battery power, docked in the taskbar search box, and then select File Explorer. 2. Do not download or install a BIOS update while the computer is connected to your hard drive. 44 Chapter 9 Using Setup Utility (BIOS) Type support in the taskbar. 2. Type file in an optional docking device, or connected to an optional power source. Follow the on-screen instructions to download your selection to the BIOS version currently installed on -screen instructions. 4. Follow any device, cable, or cord...
User Guide 1
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... 32 battery power 31 best practices 1 BIOS determining version 43 downloading an update 44 starting the Setup Utility 43 updating 43 Bluetooth device 16, 18 Bluetooth label 15 boot order changing 51 bottom 15 buttons left TouchPad 9 power 11 right TouchPad 9 C camera 8 using 21 camera light, identifying 8 camera, identifying 8 caps lock light, identifying 10 caring for your computer 36 cleaning your computer 36 components bottom 14 display 8 keyboard area 9 left side 7 right side 5 connecting to a mobile device 19 connecting to a network 16 connecting to a wireless network 16 connecting...
... 32 battery power 31 best practices 1 BIOS determining version 43 downloading an update 44 starting the Setup Utility 43 updating 43 Bluetooth device 16, 18 Bluetooth label 15 boot order changing 51 bottom 15 buttons left TouchPad 9 power 11 right TouchPad 9 C camera 8 using 21 camera light, identifying 8 camera, identifying 8 caps lock light, identifying 10 caring for your computer 36 cleaning your computer 36 components bottom 14 display 8 keyboard area 9 left side 7 right side 5 connecting to a mobile device 19 connecting to a network 16 connecting to a wireless network 16 connecting...
User Guide 1
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... and optional mouse using 28 keys action 12 airplane mode 13 esc 12 fn 12 Windows 12 N network jack, identifying 5 O one-finger slide touch screen gesture 28 operating environment 53 operating system controls 16 original system recovery 49 L labels Bluetooth 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 lights AC adapter and battery light 5 camera 8 caps lock 10 drive 5 mute 10 power 5, 10 RJ-45 (network) status 5 locating information hardware 4 software 4 low battery level 32 P passwords Setup Utility (BIOS) 40 Windows 39 ports HDMI 5, 22 Miracast 24 USB...
... and optional mouse using 28 keys action 12 airplane mode 13 esc 12 fn 12 Windows 12 N network jack, identifying 5 O one-finger slide touch screen gesture 28 operating environment 53 operating system controls 16 original system recovery 49 L labels Bluetooth 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 lights AC adapter and battery light 5 camera 8 caps lock 10 drive 5 mute 10 power 5, 10 RJ-45 (network) status 5 locating information hardware 4 software 4 low battery level 32 P passwords Setup Utility (BIOS) 40 Windows 39 ports HDMI 5, 22 Miracast 24 USB...