User Guide
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... Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...6 Display ...7 Keyboard area ...8 TouchPad ...8 Lights ...9 Button and speaker ...10 Special keys ...11 Action keys ...12 Bottom ...14 Rear ...15 Labels ...16 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls ...18 Airplane mode key ...18 Operating system controls 18 Connecting to a WLAN ...19 Using HP Mobile Broadband (select products only 20 Using GPS (select products only) ...20 Using Bluetooth wireless devices (select products only 20 Connecting Bluetooth devices...
... Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...6 Display ...7 Keyboard area ...8 TouchPad ...8 Lights ...9 Button and speaker ...10 Special keys ...11 Action keys ...12 Bottom ...14 Rear ...15 Labels ...16 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls ...18 Airplane mode key ...18 Operating system controls 18 Connecting to a WLAN ...19 Using HP Mobile Broadband (select products only 20 Using GPS (select products only) ...20 Using Bluetooth wireless devices (select products only 20 Connecting Bluetooth devices...
User Guide
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... Setting Setup Utility (BIOS) passwords 41 Using Windows Hello (select products only) ...42 Using Internet security software ...42 Using antivirus software ...42 Using firewall software ...42 Installing software updates ...43 Using HP Device as a Service (HP DaaS) (select products only 43 Securing your wireless network ...43 Backing up your software applications and information 43 Using an optional security cable (select products only 43 9 Using Setup Utility (BIOS) ...44 Starting Setup Utility (BIOS) ...44 Updating Setup Utility (BIOS) ...44 Determining the BIOS version ...44 Downloading...
... Setting Setup Utility (BIOS) passwords 41 Using Windows Hello (select products only) ...42 Using Internet security software ...42 Using antivirus software ...42 Using firewall software ...42 Installing software updates ...43 Using HP Device as a Service (HP DaaS) (select products only 43 Securing your wireless network ...43 Backing up your software applications and information 43 Using an optional security cable (select products only 43 9 Using Setup Utility (BIOS) ...44 Starting Setup Utility (BIOS) ...44 Updating Setup Utility (BIOS) ...44 Determining the BIOS version ...44 Downloading...
User Guide
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... you begin ...52 Creating the recovery media 53 Using the HP Cloud Recovery Download Tool to create recovery media 53 Restoring and recovery ...53 Restoring, resetting, and refreshing using Windows tools 53 Restoring using HP Recovery Manager and the HP Recovery partition 53 Recovering using HP Recovery Manager 54 Recovering using the HP Recovery partition (select products only 54 Recovering using HP Recovery media 55 Changing the computer boot order 55 Removing the HP Recovery partition (select products only 55 12 Specifications ...56 Input power ...56 Operating environment ...57 13...
... you begin ...52 Creating the recovery media 53 Using the HP Cloud Recovery Download Tool to create recovery media 53 Restoring and recovery ...53 Restoring, resetting, and refreshing using Windows tools 53 Restoring using HP Recovery Manager and the HP Recovery partition 53 Recovering using HP Recovery Manager 54 Recovering using the HP Recovery partition (select products only 54 Recovering using HP Recovery media 55 Changing the computer boot order 55 Removing the HP Recovery partition (select products only 55 12 Specifications ...56 Input power ...56 Operating environment ...57 13...
User Guide
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... or more wireless devices, and one or two wireless lights. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to other . The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. Using the wireless controls You can...
... or more wireless devices, and one or two wireless lights. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to other . The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. Using the wireless controls You can...
User Guide
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... Connecting video devices using the correct cable. To reduce the risk of the HDMI cable to the HDMI port on your computer, you to your system. You can be controlled through an audio control panel specific to adjust system volume, change sound settings: ▲ Type control panel in (microphone) combo jack on headphones, earbuds, or a headset. Using sound settings Use sound settings to your computer. Your computer may include advanced audio features that the external device is a powerful video device that enables you need an HDMI cable, purchased separately. Connecting...
... Connecting video devices using the correct cable. To reduce the risk of the HDMI cable to the HDMI port on your computer, you to your system. You can be controlled through an audio control panel specific to adjust system volume, change sound settings: ▲ Type control panel in (microphone) combo jack on headphones, earbuds, or a headset. Using sound settings Use sound settings to your computer. Your computer may include advanced audio features that the external device is a powerful video device that enables you need an HDMI cable, purchased separately. Connecting...
User Guide
Page 45
... using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on battery power 33 Select the question mark icon in HP Support Assistant (select products only) To access battery information: 1. Type support in the Diagnostics section, select HP Battery Check. Select Troubleshooting...
... using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on battery power 33 Select the question mark icon in HP Support Assistant (select products only) To access battery information: 1. Type support in the Diagnostics section, select HP Battery Check. Select Troubleshooting...
User Guide
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... Resolving a low battery level when external power is available Connect one of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) 34 Chapter 6 Managing power Exit Hibernation by users themselves. Removing or replacing the battery could affect your battery should be easily replaced by pressing the power button. Select the...
... Resolving a low battery level when external power is available Connect one of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) 34 Chapter 6 Managing power Exit Hibernation by users themselves. Removing or replacing the battery could affect your battery should be easily replaced by pressing the power button. Select the...
User Guide
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... performance of your computer in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. Type defragment in the taskbar search box, and then select Disk Cleanup. 2. Follow the on -screen instructions. Follow the on -screen instructions. It also provides instructions for updating programs and drivers, steps to clean the computer, and...
... performance of your computer in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. Type defragment in the taskbar search box, and then select Disk Cleanup. 2. Follow the on -screen instructions. Follow the on -screen instructions. It also provides instructions for updating programs and drivers, steps to clean the computer, and...
User Guide
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... are using arrow keys to highlight your changes, select Exit, select Save Changes and Exit, and then select Yes. Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the Windows button. 2. To save your choice, you cannot turn on -screen instructions. Your changes take effect when the computer restarts. Errors can prevent the computer from operating...
... are using arrow keys to highlight your changes, select Exit, select Save Changes and Exit, and then select Yes. Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the Windows button. 2. To save your choice, you cannot turn on -screen instructions. Your changes take effect when the computer restarts. Errors can prevent the computer from operating...
User Guide
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... to your computer, follow the device manufacturer's instructions. WLANs in -house solutions. Installing software updates 43 Select the Start button, select Settings, and then select Update & Security. 2. Using an optional security cable (select products only) A security cable (purchased separately) is highly cost effective relative to correct security problems and improve software performance. You can install these updates automatically. Installing software updates HP, Windows, and third-party software installed on your computer should be regularly...
... to your computer, follow the device manufacturer's instructions. WLANs in -house solutions. Installing software updates 43 Select the Start button, select Settings, and then select Update & Security. 2. Using an optional security cable (select products only) A security cable (purchased separately) is highly cost effective relative to correct security problems and improve software performance. You can install these updates automatically. Installing software updates HP, Windows, and third-party software installed on your computer should be regularly...
User Guide
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... down the computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any instructions that contains the update. 4. Follow any device, cable, or cord. Type file in an optional docking device, or connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. Complete the installation by unplugging the power cord from your BIOS version, make a note of the date, name, or other identifier. Updating Setup Utility (BIOS) 45
... down the computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any instructions that contains the update. 4. Follow any device, cable, or cord. Type file in an optional docking device, or connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. Complete the installation by unplugging the power cord from your BIOS version, make a note of the date, name, or other identifier. Updating Setup Utility (BIOS) 45
User Guide
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... whether the computer hardware is functioning properly. When the tool opens, select the type of diagnostic test you need to stop a diagnostic test at any time, select Cancel. 3. 10 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24digit Failure ID code is generated. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. b. For assistance...
... whether the computer hardware is functioning properly. When the tool opens, select the type of diagnostic test you need to stop a diagnostic test at any time, select Cancel. 3. 10 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24digit Failure ID code is generated. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. b. For assistance...
User Guide
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... you remove the HP Recovery partition, you can use HP Recovery media to perform System Recovery or create HP Recovery media. Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is the order of your HP Recovery media. Restoring and recovery 55 NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer boot order, and then follow the on-screen instructions. See Changing the computer boot order on page 52. Insert the HP Recovery media. 2. Access the system Startup menu...
... you remove the HP Recovery partition, you can use HP Recovery media to perform System Recovery or create HP Recovery media. Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is the order of your HP Recovery media. Restoring and recovery 55 NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer boot order, and then follow the on-screen instructions. See Changing the computer boot order on page 52. Insert the HP Recovery media. 2. Access the system Startup menu...
User Guide
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... 44 downloading an update 45 starting the Setup Utility 44 updating 44 Bluetooth device 18, 20 Bluetooth label 17 boot order, changing 55 bottom components 14 buttons power 10 C camera identifying 7 using 22 camera light, identifying 7 caps lock light, identifying 9 caring for your computer 37 cleaning your computer 37 components bottom 14, 15 display 7 keyboard area 8 left side 6 right side 4 connecting to a network 18 connecting to a wireless network 18 connecting to a WLAN 19 connecting to LAN 21 connector, power 4 control zone 8 corporate WLAN connection...
... 44 downloading an update 45 starting the Setup Utility 44 updating 44 Bluetooth device 18, 20 Bluetooth label 17 boot order, changing 55 bottom components 14 buttons power 10 C camera identifying 7 using 22 camera light, identifying 7 caps lock light, identifying 9 caring for your computer 37 cleaning your computer 37 components bottom 14, 15 display 7 keyboard area 8 left side 6 right side 4 connecting to a network 18 connecting to a wireless network 18 connecting to a WLAN 19 connecting to LAN 21 connector, power 4 control zone 8 corporate WLAN connection...
User Guide
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... 4 memory card, identifying 4 minimized image recovery 54 minimized image, creating 54 Miracast 25 mobile broadband activating 20 IMEI number 20 MEID number 20 mute light, identifying 9 mute volume action key 13 N network jack, identifying 4 next track action key 12 O one-finger slide touch screen gesture 29 operating environment 57 operating system controls 18 original system recovery 54 P passwords Setup Utility (BIOS) 41 Windows 40 pause action key 12 play action key 12 ports HDMI 4, 23 USB 6 USB SuperSpeed 4, 6 power battery 32 external 34 power button...
... 4 memory card, identifying 4 minimized image recovery 54 minimized image, creating 54 Miracast 25 mobile broadband activating 20 IMEI number 20 MEID number 20 mute light, identifying 9 mute volume action key 13 N network jack, identifying 4 next track action key 12 O one-finger slide touch screen gesture 29 operating environment 57 operating system controls 18 original system recovery 54 P passwords Setup Utility (BIOS) 41 Windows 40 pause action key 12 play action key 12 ports HDMI 4, 23 USB 6 USB SuperSpeed 4, 6 power battery 32 external 34 power button...
User Guide
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... 40 using the keyboard and optional mouse 29 using the TouchPad 26 V vents, identifying 14, 15 video HDMI port 23 wireless displays 25 video, using 49 resources, accessibility 64 right control zone, identifying 8 right side components 4 RJ-45 (network) jack, identifying 4 RJ-45 (network) status lights, identifying 4 S screen brightness action keys 12 Section 508 accessibility standards 61, 62 security cable slot, identifying 6 security cable, installing 43 serial number, computer 16 service labels, locating 16 Setup Utility (BIOS) passwords 41 shipping the computer 38 shutdown 31 Sleep...
... 40 using the keyboard and optional mouse 29 using the TouchPad 26 V vents, identifying 14, 15 video HDMI port 23 wireless displays 25 video, using 49 resources, accessibility 64 right control zone, identifying 8 right side components 4 RJ-45 (network) jack, identifying 4 RJ-45 (network) status lights, identifying 4 S screen brightness action keys 12 Section 508 accessibility standards 61, 62 security cable slot, identifying 6 security cable, installing 43 serial number, computer 16 service labels, locating 16 Setup Utility (BIOS) passwords 41 shipping the computer 38 shutdown 31 Sleep...
Maintenance and Service Guide
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...Component replacement procedures ...28 Base enclosure ...28 Battery ...30 Hard drive ...31 SSD (M.2) ...33 Memory ...34 WLAN module ...37 Display assembly ...39 Fan ...41 Heat sink ...43 I/O board ...45 Power button board ...46 System board ...48 SD card reader ...50 Speakers ...53 Power connector ...54 TouchPad ...55 Display panel ...59 Webcam ...63 WLAN antenna ...65 7 Using HP PC Hardware Diagnostics (UEFI) ...67 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 67 8 Backing up, restoring, and recovering ...69 Creating recovery media and backups ...69 Creating HP Recovery media...
...Component replacement procedures ...28 Base enclosure ...28 Battery ...30 Hard drive ...31 SSD (M.2) ...33 Memory ...34 WLAN module ...37 Display assembly ...39 Fan ...41 Heat sink ...43 I/O board ...45 Power button board ...46 System board ...48 SD card reader ...50 Speakers ...53 Power connector ...54 TouchPad ...55 Display panel ...59 Webcam ...63 WLAN antenna ...65 7 Using HP PC Hardware Diagnostics (UEFI) ...67 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 67 8 Backing up, restoring, and recovering ...69 Creating recovery media and backups ...69 Creating HP Recovery media...
Maintenance and Service Guide
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... creation of HP Recovery media or if the HP Recovery media does not work, you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. What you need to correct a problem with this computer, you either download the software from the manufacturer's website or reinstall the software from the media provided by using HP Recovery Manager HP Recovery Manager software allows you have not already created recovery media, see the Get started app. ▲ Select the Start button, and...
... creation of HP Recovery media or if the HP Recovery media does not work, you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. What you need to correct a problem with this computer, you either download the software from the manufacturer's website or reinstall the software from the media provided by using HP Recovery Manager HP Recovery Manager software allows you have not already created recovery media, see the Get started app. ▲ Select the Start button, and...
Maintenance and Service Guide
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... part number 17 spare part numbers 31 specifications 76 HDMI port, identifying 5 heat sink removal 43 spare part number 17 spare part numbers 43 hinge assembly spare part number 18, 59 HP PC Hardware Diagnostics (UEFI) using 67 HP Recovery Manager correcting boot problems 73 starting 72 HP Recovery media creating 69 recovery 72 HP Recovery partition recovery 72 removing 74 I I/O board removal 45 spare part number 16 spare part numbers 45 integrated numeric keypad, identifying 11 internal microphones, identifying 7 J jacks audio-out (headphone)/audio-in (microphone) 6 network 5 RJ-45 (network...
... part number 17 spare part numbers 31 specifications 76 HDMI port, identifying 5 heat sink removal 43 spare part number 17 spare part numbers 43 hinge assembly spare part number 18, 59 HP PC Hardware Diagnostics (UEFI) using 67 HP Recovery Manager correcting boot problems 73 starting 72 HP Recovery media creating 69 recovery 72 HP Recovery partition recovery 72 removing 74 I I/O board removal 45 spare part number 16 spare part numbers 45 integrated numeric keypad, identifying 11 internal microphones, identifying 7 J jacks audio-out (headphone)/audio-in (microphone) 6 network 5 RJ-45 (network...
Maintenance and Service Guide
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... panel spare part number 18 recover options 71 recovery discs 70, 72 HP Recovery Manager 71 media 72 starting 72 supported discs 70 system 71 USB flash drive 72 using HP Recovery media 70 recovery media creating 69 creating using HP Recovery Manager 70 recovery partition removing 74 regulatory information 13 removal/replacement procedures 26, 28 RJ-45 (network) jack, identifying 5 RJ-45 (network) status lights, identifying 5 RTC battery spare part number 17 Rubber Kit, spare part numbers 20 S screw kit 20 SD card reader removal 50 spare part numbers 50 SD card reader board spare part number...
... panel spare part number 18 recover options 71 recovery discs 70, 72 HP Recovery Manager 71 media 72 starting 72 supported discs 70 system 71 USB flash drive 72 using HP Recovery media 70 recovery media creating 69 creating using HP Recovery Manager 70 recovery partition removing 74 regulatory information 13 removal/replacement procedures 26, 28 RJ-45 (network) jack, identifying 5 RJ-45 (network) status lights, identifying 5 RTC battery spare part number 17 Rubber Kit, spare part numbers 20 S screw kit 20 SD card reader removal 50 spare part numbers 50 SD card reader board spare part number...