User Guide
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... Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...6 Display ...7 Keyboard area ...8 TouchPad ...8 Lights ...9 Button and speaker ...10 Special keys ...11 Action keys ...12 Bottom ...14 Rear ...15 Labels ...16 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls ...18 Airplane mode key ...18 Operating system controls 18 Connecting to a WLAN ...19 Using HP Mobile Broadband (select products only 20 Using GPS (select products only) ...20 Using Bluetooth wireless devices (select products only 20 Connecting Bluetooth devices...
... Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...6 Display ...7 Keyboard area ...8 TouchPad ...8 Lights ...9 Button and speaker ...10 Special keys ...11 Action keys ...12 Bottom ...14 Rear ...15 Labels ...16 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls ...18 Airplane mode key ...18 Operating system controls 18 Connecting to a WLAN ...19 Using HP Mobile Broadband (select products only 20 Using GPS (select products only) ...20 Using Bluetooth wireless devices (select products only 20 Connecting Bluetooth devices...
User Guide
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... Setting Setup Utility (BIOS) passwords 41 Using Windows Hello (select products only) ...42 Using Internet security software ...42 Using antivirus software ...42 Using firewall software ...42 Installing software updates ...43 Using HP Device as a Service (HP DaaS) (select products only 43 Securing your wireless network ...43 Backing up your software applications and information 43 Using an optional security cable (select products only 43 9 Using Setup Utility (BIOS) ...44 Starting Setup Utility (BIOS) ...44 Updating Setup Utility (BIOS) ...44 Determining the BIOS version ...44 Downloading...
... Setting Setup Utility (BIOS) passwords 41 Using Windows Hello (select products only) ...42 Using Internet security software ...42 Using antivirus software ...42 Using firewall software ...42 Installing software updates ...43 Using HP Device as a Service (HP DaaS) (select products only 43 Securing your wireless network ...43 Backing up your software applications and information 43 Using an optional security cable (select products only 43 9 Using Setup Utility (BIOS) ...44 Starting Setup Utility (BIOS) ...44 Updating Setup Utility (BIOS) ...44 Determining the BIOS version ...44 Downloading...
User Guide
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... you begin ...52 Creating the recovery media 53 Using the HP Cloud Recovery Download Tool to create recovery media 53 Restoring and recovery ...53 Restoring, resetting, and refreshing using Windows tools 53 Restoring using HP Recovery Manager and the HP Recovery partition 53 Recovering using HP Recovery Manager 54 Recovering using the HP Recovery partition (select products only 54 Recovering using HP Recovery media 55 Changing the computer boot order 55 Removing the HP Recovery partition (select products only 55 12 Specifications ...56 Input power ...56 Operating environment ...57 13...
... you begin ...52 Creating the recovery media 53 Using the HP Cloud Recovery Download Tool to create recovery media 53 Restoring and recovery ...53 Restoring, resetting, and refreshing using Windows tools 53 Restoring using HP Recovery Manager and the HP Recovery partition 53 Recovering using HP Recovery Manager 54 Recovering using the HP Recovery partition (select products only 54 Recovering using HP Recovery media 55 Changing the computer boot order 55 Removing the HP Recovery partition (select products only 55 12 Specifications ...56 Input power ...56 Operating environment ...57 13...
User Guide
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... two wireless lights. All the wireless devices on your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless wide area network (WWAN), a much larger area. This chapter will help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒...
... two wireless lights. All the wireless devices on your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless wide area network (WWAN), a much larger area. This chapter will help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒...
User Guide
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... correct port on the computer. To view or change system sounds, or manage audio devices. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to connect an external monitor, projector, or TV. IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to the following instructions: 1. Connect one of personal injury, lower the volume setting...
... correct port on the computer. To view or change system sounds, or manage audio devices. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to connect an external monitor, projector, or TV. IMPORTANT: Be sure that the external device is a powerful video device that can connect wired headsets to the following instructions: 1. Connect one of personal injury, lower the volume setting...
User Guide
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... then select the HP Support Assistant app. - Identifying low battery levels When a battery that your work, initiate Sleep or shut down and loses any external media cards that you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer...
... then select the HP Support Assistant app. - Identifying low battery levels When a battery that your work, initiate Sleep or shut down and loses any external media cards that you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer...
User Guide
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... coverage. Removing or replacing the battery could affect your work and shut down the computer. If HP Battery Check indicates that your battery should be easily replaced by pressing the power button. If a battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only). 1. To reduce potential safety issues, use battery power when the computer is connected to external power. 2. Do not charge the computer battery while...
... coverage. Removing or replacing the battery could affect your work and shut down the computer. If HP Battery Check indicates that your battery should be easily replaced by pressing the power button. If a battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only). 1. To reduce potential safety issues, use battery power when the computer is connected to external power. 2. Do not charge the computer battery while...
User Guide
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... efficiently. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup. Type defragment in optimal condition. NOTE: It is not protected by HP 3D DriveGuard. Type disk in an optional docking device or connected to a USB port is not necessary to normal operation. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in...
... efficiently. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup. Type defragment in optimal condition. NOTE: It is not protected by HP 3D DriveGuard. Type disk in an optional docking device or connected to a USB port is not necessary to normal operation. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in...
User Guide
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Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the Windows button. 2. Tap f10. 2. Your changes take effect when the computer restarts. Using passwords 41 or Turn on or restart the computer, quickly press esc, and then press f10. ● Tablets without keyboards: 1. or Turn on -screen instructions. Errors can prevent the computer from operating properly. 1. Select Security...
Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on or restart the tablet, and then quickly hold down the Windows button. 2. Tap f10. 2. Your changes take effect when the computer restarts. Using passwords 41 or Turn on or restart the computer, quickly press esc, and then press f10. ● Tablets without keyboards: 1. or Turn on -screen instructions. Errors can prevent the computer from operating properly. 1. Select Security...
User Guide
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... and computer viruses, install all updates from unauthorized access. Select the Start button, select Settings, and then select Update & Security. 2. Select Windows Update, and then follow the on-screen instructions. WLANs in -house solutions. You can quickly download and install the software, which may include security updates. To schedule a time for installing updates, select Advanced options, and then follow the on your network from Microsoft as soon as a Service (HP DaaS) (select...
... and computer viruses, install all updates from unauthorized access. Select the Start button, select Settings, and then select Update & Security. 2. Select Windows Update, and then follow the on-screen instructions. WLANs in -house solutions. You can quickly download and install the software, which may include security updates. To schedule a time for installing updates, select Advanced options, and then follow the on your network from Microsoft as soon as a Service (HP DaaS) (select...
User Guide
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... device, cable, or cord. Select your computer. NOTE: After a message on your hard drive designation. At the download area, follow these instructions: ● Do not disconnect power from the AC outlet. ● Do not shut down the computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. 1. Do not download or install a BIOS update while the computer is complete. Updating Setup Utility (BIOS...
... device, cable, or cord. Select your computer. NOTE: After a message on your hard drive designation. At the download area, follow these instructions: ● Do not disconnect power from the AC outlet. ● Do not shut down the computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. 1. Do not download or install a BIOS update while the computer is complete. Updating Setup Utility (BIOS...
User Guide
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... fixes. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. b. When the tool opens, select the type of diagnostic test you need to diagnose hardware failures. When HP PC Hardware Diagnostics Windows detects a failure that allows you must use a Windows computer to access it . 10 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24digit Failure ID code is generated. Type support...
... fixes. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. b. When the tool opens, select the type of diagnostic test you need to diagnose hardware failures. When HP PC Hardware Diagnostics Windows detects a failure that allows you must use a Windows computer to access it . 10 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24digit Failure ID code is generated. Type support...
User Guide
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...select HP Recovery Manager. 2. IMPORTANT: After you remove the HP Recovery partition, you want to an optical drive or a USB flash drive, depending on -screen instructions. For tablets without keyboards: ▲ Turn on or restart the tablet, quickly hold down button, and then select f9. 3. Select Remove Recovery Partition, and then follow the on the location of devices listed in BIOS where the computer looks for boot options. See Creating HP Recovery media (select products only) on -screen instructions. Type recovery in HP Recovery Manager, change the computer boot order...
...select HP Recovery Manager. 2. IMPORTANT: After you remove the HP Recovery partition, you want to an optical drive or a USB flash drive, depending on -screen instructions. For tablets without keyboards: ▲ Turn on or restart the tablet, quickly hold down button, and then select f9. 3. Select Remove Recovery Partition, and then follow the on the location of devices listed in BIOS where the computer looks for boot options. See Creating HP Recovery media (select products only) on -screen instructions. Type recovery in HP Recovery Manager, change the computer boot order...
User Guide
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... 44 downloading an update 45 starting the Setup Utility 44 updating 44 Bluetooth device 18, 20 Bluetooth label 17 boot order, changing 55 bottom components 14 buttons power 10 C camera identifying 7 using 22 camera light, identifying 7 caps lock light, identifying 9 caring for your computer 37 cleaning your computer 37 components bottom 14, 15 display 7 keyboard area 8 left side 6 right side 4 connecting to a network 18 connecting to a wireless network 18 connecting to a WLAN 19 connecting to LAN 21 connector, power 4 control zone 8 corporate WLAN connection...
... 44 downloading an update 45 starting the Setup Utility 44 updating 44 Bluetooth device 18, 20 Bluetooth label 17 boot order, changing 55 bottom components 14 buttons power 10 C camera identifying 7 using 22 camera light, identifying 7 caps lock light, identifying 9 caring for your computer 37 cleaning your computer 37 components bottom 14, 15 display 7 keyboard area 8 left side 6 right side 4 connecting to a network 18 connecting to a wireless network 18 connecting to a WLAN 19 connecting to LAN 21 connector, power 4 control zone 8 corporate WLAN connection...
User Guide
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... 4 memory card, identifying 4 minimized image recovery 54 minimized image, creating 54 Miracast 25 mobile broadband activating 20 IMEI number 20 MEID number 20 mute light, identifying 9 mute volume action key 13 N network jack, identifying 4 next track action key 12 O one-finger slide touch screen gesture 29 operating environment 57 operating system controls 18 original system recovery 54 P passwords Setup Utility (BIOS) 41 Windows 40 pause action key 12 play action key 12 ports HDMI 4, 23 USB 6 USB SuperSpeed 4, 6 power battery 32 external 34 power button...
... 4 memory card, identifying 4 minimized image recovery 54 minimized image, creating 54 Miracast 25 mobile broadband activating 20 IMEI number 20 MEID number 20 mute light, identifying 9 mute volume action key 13 N network jack, identifying 4 next track action key 12 O one-finger slide touch screen gesture 29 operating environment 57 operating system controls 18 original system recovery 54 P passwords Setup Utility (BIOS) 41 Windows 40 pause action key 12 play action key 12 ports HDMI 4, 23 USB 6 USB SuperSpeed 4, 6 power battery 32 external 34 power button...
User Guide
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... 40 using the keyboard and optional mouse 29 using the TouchPad 26 V vents, identifying 14, 15 video HDMI port 23 wireless displays 25 video, using 49 resources, accessibility 64 right control zone, identifying 8 right side components 4 RJ-45 (network) jack, identifying 4 RJ-45 (network) status lights, identifying 4 S screen brightness action keys 12 Section 508 accessibility standards 61, 62 security cable slot, identifying 6 security cable, installing 43 serial number, computer 16 service labels, locating 16 Setup Utility (BIOS) passwords 41 shipping the computer 38 shutdown 31 Sleep...
... 40 using the keyboard and optional mouse 29 using the TouchPad 26 V vents, identifying 14, 15 video HDMI port 23 wireless displays 25 video, using 49 resources, accessibility 64 right control zone, identifying 8 right side components 4 RJ-45 (network) jack, identifying 4 RJ-45 (network) status lights, identifying 4 S screen brightness action keys 12 Section 508 accessibility standards 61, 62 security cable slot, identifying 6 security cable, installing 43 serial number, computer 16 service labels, locating 16 Setup Utility (BIOS) passwords 41 shipping the computer 38 shutdown 31 Sleep...
Maintenance and Service Guide
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... Component replacement procedures ...29 Base enclosure ...29 Battery ...31 Hard drive ...32 SSD (M.2) ...34 Memory ...35 WLAN module ...38 Display assembly ...40 Fan ...42 Heat sink ...43 I/O board ...45 Power button board ...46 System board ...48 SD card reader ...51 Speakers ...53 Power connector ...54 TouchPad ...55 Display panel ...59 Webcam ...63 WLAN cable ...65 7 Using HP PC Hardware Diagnostics (UEFI) ...67 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 67 8 Backing up, restoring, and recovering ...69 Creating recovery media and backups ...69 Creating HP Recovery media...
... Component replacement procedures ...29 Base enclosure ...29 Battery ...31 Hard drive ...32 SSD (M.2) ...34 Memory ...35 WLAN module ...38 Display assembly ...40 Fan ...42 Heat sink ...43 I/O board ...45 Power button board ...46 System board ...48 SD card reader ...51 Speakers ...53 Power connector ...54 TouchPad ...55 Display panel ...59 Webcam ...63 WLAN cable ...65 7 Using HP PC Hardware Diagnostics (UEFI) ...67 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 67 8 Backing up, restoring, and recovering ...69 Creating recovery media and backups ...69 Creating HP Recovery media...
Maintenance and Service Guide
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... have replaced the hard drive, you get started ● HP Recovery Manager recovers only software that was installed at the factory. For more information see Recovering using HP Recovery Manager on page 71. Restore and recovery There are several options for recovering your situation and level of expertise: IMPORTANT: Not all methods are available on all products. ● Windows offers several options for your country or region, and follow the on-screen instructions. ●...
... have replaced the hard drive, you get started ● HP Recovery Manager recovers only software that was installed at the factory. For more information see Recovering using HP Recovery Manager on page 71. Restore and recovery There are several options for recovering your situation and level of expertise: IMPORTANT: Not all methods are available on all products. ● Windows offers several options for your country or region, and follow the on-screen instructions. ●...
Maintenance and Service Guide
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... part number 17 spare part numbers 32 specifications 76 HDMI port, identifying 5 heat sink removal 43 spare part number 17 spare part numbers 43 hinge assembly spare part number 19, 59 HP PC Hardware Diagnostics (UEFI) using 67 HP Recovery Manager correcting boot problems 73 starting 72 HP Recovery media creating 69 recovery 72 HP Recovery partition recovery 72 removing 74 I I/O board removal 45 spare part number 17 spare part numbers 45 integrated numeric keypad, identifying 12 internal microphones, identifying 7 J jacks audio-out (headphone)/audio-in (microphone) 6 network 5 RJ-45 (network...
... part number 17 spare part numbers 32 specifications 76 HDMI port, identifying 5 heat sink removal 43 spare part number 17 spare part numbers 43 hinge assembly spare part number 19, 59 HP PC Hardware Diagnostics (UEFI) using 67 HP Recovery Manager correcting boot problems 73 starting 72 HP Recovery media creating 69 recovery 72 HP Recovery partition recovery 72 removing 74 I I/O board removal 45 spare part number 17 spare part numbers 45 integrated numeric keypad, identifying 12 internal microphones, identifying 7 J jacks audio-out (headphone)/audio-in (microphone) 6 network 5 RJ-45 (network...
Maintenance and Service Guide
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... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drive 2 keyboard 3 memory module 1 microphone 2 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 video 2 wireless 2 product name 1 product name and number, computer 14 R raw panel spare part number 19 recover options 71 recovery discs 70, 72 HP Recovery Manager 71 media 72 starting 72 supported discs 70 system 71 USB flash drive 72 using HP Recovery media 70 recovery media creating 69 creating using HP Recovery Manager...
... audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drive 2 keyboard 3 memory module 1 microphone 2 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 video 2 wireless 2 product name 1 product name and number, computer 14 R raw panel spare part number 19 recover options 71 recovery discs 70, 72 HP Recovery Manager 71 media 72 starting 72 supported discs 70 system 71 USB flash drive 72 using HP Recovery media 70 recovery media creating 69 creating using HP Recovery Manager...